Hilton Hotels & Resorts Recenzje 

What an amazing hotel, Southampton Ageas bowl. Staff really friendly and couldn’t do any more to make our stay a special one. The restaurant food was so delicious and again the staff were so friendly. We will be back for sure. Great experience.

Needed to cancel due to exceptional weather conditions. Hotel was intransigent and insisted on charging in full although the UK Highways Agency was advising against travelling.

Absolutely avoid these cowboys; particularly when there are so many other hotel chains to choose.

Hilton Hotel St George's Burton

The swimming pool here has a serious problem with its drains. I have used the pool a number of times and have given feedback on my dissatisfaction. Nothing has happened to make it better since. Yesterday customers were having to leave the pool after a few minutes because the smell was disgusting and overpowering. Unimpressed. That said, the desk staff in the health club are absolutely fantastic!

No glasses in the room
No cups/mugs/saucers/spoons in the room – just paper cups.
No cleaning service for 12 out of 14 nights
Nothing replenished daily, including towels, tissues, beds, coffee, tea, sugar, milk.
Rubbish not removed
Food poisoning from the restaurant.
Felt a bit cheap and nasty, the staff were all grumpy.. Hard to understand after the closure of Covid

THE WORST HOTEL I HAVE EVER STAYED IN. Oily stained mattress with lose springs sticking out.
Cut in left leg, spring sticking out.
DO NOT STAY AT THIS HILTON HOTEL- Leeds City Centre Hilton Hotel.

My wife and I stayed at the Hilton Hotel based in Leeds City Centre.
On our first night I got up to go to the toilet, in darkness I turned to leave my bed only to be very badly scraped by a spring sticking out of the mattress. Some bleeding and upon inspection my wife and I examined the mattress to find the mattress badly stained and lose springs throughout.
After not a very nice breakfast I made a complaint at reception.
She apologised and told me that she would have my mattress changed as soon as my wife and I went out sightseeing later that day.
My wife and I left the Hotel around 11:30 am, however around 15 minutes into our sightseeing I realised that I had forgotten my wallet so we went back to our hotel room.
As we approached our bedroom two housekeeping staff where taking my old mattress away only to replace our double mattress with another very old and very badly stained mattress. The mattress looked and smelt as bad as the first mattress they where taking away.
I made another complaint at reception, the receptionist insisted that the Hotel did not have stained mattresses.
The reality, my complaint got out of hand, I asked to speak with the manager who was extremely abusvive, verbally to my wife and I in which my wife and I booked out five days early. My wife shouted at the Hotel Manager “This is one Hotel that Paris did not inspect”.
Relating to Paris Hilton’s television programme where she inspected Hilton Hotel rooms throughout the US and in Europe.
It meant that we had to book into another Hotel to complete our weeks stay in Leeds City Centre.
I am not to sure whether the Hilton Hotel has refunded me any monies as yet but I will not be staying at the Leeds Hilton ever again.

I would very very strongly advise anyone NOT TO STAY AT THE LEEDS HILTON HOTEL.

I hope my message has helped someone from experiencing what I have experienced.

Alan
From Northern Ireland

Hello everyone,
We usually do seminars at Hilton Paddington Hotel and a very BIG THANKS to all we deal with and A VERY BIG THANKS to the concierge team. They are really extraordinary and amazing.

Keep on
Nora

Spent 2 nights at the Ealing Hilton. Noisy radiator which looks like they knew the issue form before. They should be blocking these rooms.
Called them 2 in the morning and the acknowledged the noise was very loud. They mentioned will repair in the morning. When I went out and came back they said they had fixed the issue. Once again just after midnight they had the noise again.

Also the pillows were very dirty. noticed the dirty marks when we turned the pillows over in the morning

Very poor and inflexible customer services. Don’t show flex or benefit to high level reward member. I’m very disappointed by this and won’t be staying at Hilton hotels again. The only way to contact Hilton in the UK is a paid for premium number that says its ‘international freephone’ but is charged by all phone providers in the uk. Very poor service.

Stayed at the Double Tree Hilton in Coventry for a business trip (NOT the stadium one)

Asked when booking if room service was available as we wouldn’t be arriving until 10pm. Yes, I was advised.
Arrived at hotel 2140 and double checked that we could get room service. Yes, I was advised.

Quick shower, drink in the bar, came up to order room service… finished at 10pm!!!! I could get a cold sandwich!!!!! This would take 45 minutes.

Hotel staff incredibly scruffy. Hotel tired and in need of updating.

Do yourself a favour and stay somewhere else. Very disappointing.

Hilton Leicester. Appalling. Bedrooms tired. Food dreadful cold slow . Very little choice on drinks no pino no Guinness . Service trying hard but let down by dreadful surroundings.

Unable to book the Exeter airport Hampton by Hilton review. Subsequently found out that it is given over to asylum seekers. This hotel was so convenient when flying from Exeter. Premier inn J29 M5 is half the price, menu and food quality far superior to the Hilton. Will not use the Hampton Hilton again

the wembley hilton is the worst hotel on the planet, in trms of customer service.
i checked in on 27th dec 2022 and checked out on 28th

they put on hold my money, (preauthorisation
Of £189.05 and £1.01 )
ive called them almost 15times , and emailed countless times about this issue

even contacted my bank, who sent me what is needed for them to get funds released, but still nothing done.

spoke to maria , at hilton wembley, who says will sort it, but never , it seems to be around to 29 days
Now

il never go there again

and will always pay cash in hotels if possible , to avoid funds held by preauthorised funds which they should release on checking out )

Especially people traveling, like in my case.
Got me with less funds

am furious, bcos its 25th jan 2023, and still not resolved. bad customer service and all round lack of good management.

Looks like I just have to wait 30 days for the preauthorised funds to return automatically.

Pathetic indeed

Hotel stay shouldn’t be this stressful
What’s the point?

Made me to be more stressed than before

Trying to book a room , and also to access honors discount.
Desperately slow, unreponsive, over-Americanised website ...most unimpressive,

Friendly staff, cleanest rooms, realy good benefits with Hilton Honor! Thx

Booked 2 rooms king room with city view other king room yet didn’t got that rooms at all been told this is upgrade and it’s better on pictures look much better had chairs and table looks bigger we got small room like a travel lodge only good think was the bathroom as it was wheelchair accessible

Hilton Garden Inn Heathrow. Turned up and was told we had no reservation. I showed the receptionist my booking and she told me we were at the wrong Hilton Garden Inn Hotel. There are two of them, another couple said they had just arrived and should have gone to the other one. Wouldn’t it be a good idea to call them different names to prevent the confusion that must happen on a daily basis.

Hilton NYC do not let this hotel take your credit card details. Checked in and was told everything is paid for so no further charges we only need your credit card details for a security deposit but it will be returned when you check out. Got back to the UK only to find an unexpected charge and I’m the one who has to do all the running around for there mistake. Will never use Hilton again you are a bunch of con artists and your customer service is non existent when you get back to the UK.

The whole stay at Hilton Garden Inn Emirates Old Trafford Manchester was great.
All Staff friendly and helpful
Room big and well maintained and equipped
Food good well presented and served
Free parking
All round excellent

I was extremely keen to book the 3 day Christmas package for my Mum and I to stay at the Double Tree Hilton Majestic Hotel in Harrogate over Christmas 2022.

After a tough couple of years, it was to be a 'bucket list' surprise for my Mum, who has extremely fond memories of visiting this hotel 66 years ago as a 10 year old.

Although the hotel proclaims on it's website, and on the Hilton Honours App, that it is dog friendly, sadly the opposite is true.

Although the App states that dogs up to 34kg are accepted in the rooms, and does not state a maximum number of dogs per room, apparently you are somehow supposed to know, I assume by telepathy, that this only applies if you want to take 2 dogs.

If you wish to take 4 small dogs, whose combined weight is well under the stated permitted weight for a single large dog, you are barred from booking a single room and have to book two rooms in order to comply with their arbitrary 2 dog ruling.

The reason given for this is that apparently allowing any more than two dogs per room "would put the Health and Safety of other guests at risk"!

This seems an utterly bizarre reason as surely basic common sense would dictate that the health and safety of guests is far more likely to be compromised by two large 34kg dogs, than by two small, sub 6kg dogs per person, that can be easily scooped up and carried should their presence somehow jeopardise the safety of a passer by. Added to which due to mobility issues, two of our combined four dogs travel most places by pram.

Having stayed at a number of Hilton Hotels over the past two years, I have never had a problem taking four small dogs as long as the dogs have remained under the stated maximum kilo limit.

After so many more helpful responses and interactions from Hilton employees, I'm utterly gobsmscked by the total inflexibility of the person I spoke to on reception, (Saturday eve 26th Nov), who, when I asked for the hotel manager's details to take the matter up further with them, simply responded by saying there was "no point me bothering to do so" as the woman I was speaking to "wrote the dog policy" for the hotel and it was not open for question.

Clearly the Majestic, and the author of this hotel's Dog Policy considers themselves to be a cut above all other Double Tree Hilton Hotels, and is also not above misleading potential customers with it's claims of being a pet freindly hotel.

After a recent stay at the Best Western, where the hotel staff couldn't do enough to help, it would appear that the Best Western Customer Service levels far outstrip those of the Majestic.

My reservation was cancelled without consent, refund, credit, or offer of another room to stay.
I had a prepaid, non-cancelable 2- night reservation for our 10-year anniversary. We were running parochial late but were scheduled to arrive so I checked in digitally, confirming we would be arriving for our stay.
Unfortunately, we were caught in a snowstorm with no signal, and had to wait it out overnight. Upon arrival, they told me my reservation was cancelled since I was not physically present and did not call the hotel (which I obviously couldn't).
They could not offer me a room due to being booked out but refused to give me either credit or a refund.
It's ridiculous what this greedy company will do. Despite being checked in, they left us stranded and gave our room to the someone willing to pay more. If they knew I wouldn't be allowed a refund, my room should have been held regardless whether I was present or not. That is the whole purpose of a prepaid reservation. But yet again, corporate greed wins again.
Stay away from this