Harrison Cameras Recenzje 

4712
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Recently made two purchases (both Camera plus lens) Both with trade in as part payment..pleased by both purchases and felt that a fair part exchange was made.. The staff are friendly and informative... Zobacz więcej

Oceniono na 5 z 5

Just bought a new Sigma 56mm f1.4 lens from this shop. Cost less than the price of used ones elsewhere. Ordered online, dispatched the same day, arrived the next day via DPD. Properly packed. Came wit... Zobacz więcej

Oceniono na 3 z 5

Started with 5 stars - Pentax Jupiter 12x50 binoculars in stock at a good price with free (unspecified) postage. Sadly the postage turned-out to be Evri, who I avoid like the plague (in my area they l... Zobacz więcej

Oceniono na 5 z 5

Every thing seemed straight forward. Details of purchase were as listed. Goods arrived as promised and securley packaged. First impression on opening the package was good. The co dition of the ca... Zobacz więcej

Informacje dotyczące firmy

  1. Zakład fotograficzny
  2. Sklep fotograficzny
  3. Wykonywanie zdjęć paszportowych
  4. Laboratorium fotograficzne
  5. Wywoływanie zdjęć

Napisane przez firmę

Sheffield based photography shop with over 50 years experience. Photography is our passion, we love it, we learn it, and we play with it every day! Huge range of new and used photography equipment, 1000's of products on display in-store. We are a community-based business. Free customer car park


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 80% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(4712)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 47

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great Service

Good website that is easy to find what you want. Good value for money. A family run firm who really care. I highly recommend them.

25 września 2023
Opinia niezależna
Oceniono na 5 z 5

An excellent experience with Harrison Cameras

I ordered a Canon 80d from Harrison Cameras and it arrived the next day and the packaging was superb.
The camera was in excellent condition, even better than described in the listing and came complete with original instructions, camera strap, original charger and original battery.
I am very pleased with the price, service and product I received from Harrison Cameras and would not hesitate to use them again in the future.
Thank you.

5 września 2023
Opinia niezależna
Oceniono na 2 z 5

Frustrating Payment Issues and Delays at Harrison Cameras

The Good:
Prompt Customer Service: Both Kerry and Joanne were quick to respond. They seemed to empathize with my predicament, even though they couldn't offer a direct solution.

The Bad:
Payment Glitches: My first payment was inexplicably flagged, even though my bank confirmed that everything was fine. This led to a refund, locking my funds for 1-2 days.
PayPal: I was advised to use PayPal for my second payment. However, PayPal held the payment, adding another layer of delays and frustrations. I felt trapped in a catch-22: Harrison Cameras wouldn't ship without payment confirmation, and PayPal wouldn't confirm payment without shipping details.
Lost Time: I had a time-sensitive need for the lens, which was completely disregarded by the convoluted payment systems in place.

The Ugly:
Stress Levels: This has been one of the most stressful online shopping experiences I've ever had. I needed the lens for a specific date, and the system's rigidity created unnecessary anxiety.

Suggestions:
1. Clear Communication: If you have a strict verification process due to past fraud issues, make this abundantly clear to the customer before they commit to a purchase.
2. Payment Alternatives: Offer more immediate solutions for payment issues rather than defaulting to "it's the system's fault."
3. Flexibility: Understand that sometimes customers are working within tight timelines.

In summary, while I appreciate the challenges Harrison Cameras faces in combating fraud, the customer experience should not be sacrificed on the altar of bureaucratic rigidity. I was left feeling like an afterthought, caught in the crossfire between various payment systems and company policies. Would I shop here again? Honestly, I'd think twice.

21 września 2023
Opinia niezależna
Logo Harrison Cameras

Odpowiedź od Harrison Cameras

Thank you for your feedback, Edwin. I am very sorry for the experience you incurred. I have investigated this, and I can see your first 2 payments were declined by the bank, the second our payment system flagged as fraud and therefore we were unable to accept this and immediately refunded. Your final payment that came through was held by PayPal, which is out of our control unfortunately, but I can see was released the next day and we shipped to you with DPD next day delivery at no extra charge as a good will gesture. We will certainly look into the procedures in which we check payments to make sure it is as efficient as possible to stop this from happening in the future. Apologies again for the bad experience you received, I hope this has not tarnished your confidence to shop with Harrison Cameras again in the future. If there is anything we can help with in the meantime, please do not hesitate to get in touch.

Oceniono na 5 z 5

Faultless

Ordered 14/9 delivered 15/9, faultless service. Used Canon 700d in excellent condition for a very fair price. Will use HC again, and highly recommend them.

15 września 2023
Opinia niezależna
Oceniono na 3 z 5

Good communication and quick dispatch

Good communication and quick dispatch. Only reason for three stars is the second hand lens came loose in its box. This was the manufacturer box so not entirely their fault, but the lense was loose and banging around with the lense cover having come off. Luckily no damage was done so ultimately I am happy but maybe a bit of bubble wrap in the box might of been an idea.

26 sierpnia 2023
Opinia niezależna
Logo Harrison Cameras

Odpowiedź od Harrison Cameras

Hello, thank you for taking the time to give your feedback - it’s in invaluable to us as a business. It’s how we learn and get better! I will talk to our dispatch team and make sure this doesn't happen again. Great News the lens arrived undamaged, if you find any problems going forward, please do contact us!! Apologies for the bad experience you received! I hope this hasn’t ruined your confidence when shopping with Harrison Cameras, we really do try and give a little extra every time. I’m so sorry you didn’t receive our normal level of service on this occasion.

Oceniono na 5 z 5

Top class service.

I have used Harrison Cameras numerous times and the service has always been faultess however on the last occasion I had a grievance over the price on a used lens post delivery. For me the measure of an excellent company is how these situations are dealt with and Harrison Cameras came out with top marks ! So much so I’ve just placed another order with them.

9 sierpnia 2023
Opinia niezależna
Logo Harrison Cameras

Odpowiedź od Harrison Cameras

thank you so much - we just try and do our best!!! 😁

every customer counts! Thank you

Oceniono na 5 z 5

Great service and prices

Easy to use website, with great prices on all sizes of Fotospeed papers, with free delivery on orders over £50.
I’ve been using Harrison Cameras for my photo paper requirements and I’ve never been let down or disappointed.

26 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Stand by their warranties

Over the last 1-2 years, I've bought a couple of used cameras and some other items from Harrison. They're always prompt and professional with communication and stand by their used gear warranties without any fuss. They're also one of the few UK retailers whose used grading I trust.

25 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

I didn't realise they opened at 10am…

I didn't realise they opened at 10am and turned up at about 0930. One of the staff was outside and after speaking with him, they sorted me out. very nice of them to do this and very good service. Traded in an old camera and left with a new lens for my new camera. Thanks for sorting me out beofre the store was officially open guys.

23 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Superb

Fantastic service and fantastic camera!! Bought a 'used' Olympus OM-D E-M10 from Harrison Cameras and it's in beautiful condition. I was notified at every stage of the order, it arrived next day and looks and feels more like a new new one than a secondhand!!
I'm extremely impressed and wouldn't hesitate to buy from again and recommend to others.

18 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Second hand Olympus OMD E-M1 MkII

Purchased a second hand professional grade Olympus OMD E-M1 MkII. Extremely pleased with the product which is in mint condition with no signs of wear & tear.
Delivered quickly and was kept informed of progress throughout. Would definitely use this company again.

18 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Wary about buying second hand cameras until I went here

I'm not a great fan of buying used products but found the purchase of my Lumix DCM-LX100 a real good buy from these guys. I've been in camera shops before where if you ask a question they look at you as those you're stupid. The staff in Harrison's from the minute I walked in the shop were friendly, helpful and went out of their way to help and made me feel at ease asking them questions. You can tell by listening to them talk to each other about cameras they know their stuff. I will be definitely purchasing and using their services again.

21 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Very trustworthy and reliable 👏

Purchased our first ever high quality camera body and lens from here. Very pleased with the quality of your and they also are very good at responding to queries. Also they give you a guarantee with your purchases. Couldn't be happier! They saved me about £300.00

20 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

I'll be back...

Never used Harrison Cameras before, until they had a lens in stock that I'd been looking for, used (Sony 20mm f1.8 G). The price was the best I'd seen for the condition, so I went through the trade-in process for my Zeiss Batis 18mm f2.8 on-line, and just followed simple directions. Couldn't have been easier...local drop-off, instant confirmation on arrival, and once the difference had been paid the 20mm was sent out immediately. Excellent service and the lens was in even better condition than expected. I'll be back.

12 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Great Service

I recently sold some unwanted camera equipment to Harrison's by email and post. The whole experience was a pleasure, very wimple and professional. First they quoted me £50 more than another company. They then arranged collection by DPD from my home next day - I just had to package them safely. Next afternoon they wrote to me saying everything was fine and the quote stood. I accepted the quote and the bank transfer was actioned. 2 days later the money was in my account. They emailed me at every stage

25 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Always super service...

have spent many £1000s at Harrisons over the years in their used section, never had and issue, great prices and thoroughly and accurately described and checked items. highly recommend and will continue buying from them in the future. 10/10 from me.

25 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

The knowledge of the staff is brilliant…

The knowledge of the staff is brilliant and I have bought used cameras and lens from the. Jonathan in was very knowledgeable and as a beginner his advice was invaluable. It was well worth the 200 mile round trip which I have now done on several occasion and will do this again as I increase my photographic knowledge and equipment.

29 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Speedy delivery. Professional paperwork. Thrilled with the product. Would have no hesitation using this seller again.

19 kwietnia 2023
Opinia niezależna

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