Harrison Cameras Recenzje 

4712
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Recently made two purchases (both Camera plus lens) Both with trade in as part payment..pleased by both purchases and felt that a fair part exchange was made.. The staff are friendly and informative... Zobacz więcej

Oceniono na 5 z 5

Just bought a new Sigma 56mm f1.4 lens from this shop. Cost less than the price of used ones elsewhere. Ordered online, dispatched the same day, arrived the next day via DPD. Properly packed. Came wit... Zobacz więcej

Oceniono na 3 z 5

Started with 5 stars - Pentax Jupiter 12x50 binoculars in stock at a good price with free (unspecified) postage. Sadly the postage turned-out to be Evri, who I avoid like the plague (in my area they l... Zobacz więcej

Oceniono na 5 z 5

Every thing seemed straight forward. Details of purchase were as listed. Goods arrived as promised and securley packaged. First impression on opening the package was good. The co dition of the ca... Zobacz więcej

Informacje dotyczące firmy

  1. Zakład fotograficzny
  2. Sklep fotograficzny
  3. Wykonywanie zdjęć paszportowych
  4. Laboratorium fotograficzne
  5. Wywoływanie zdjęć

Napisane przez firmę

Sheffield based photography shop with over 50 years experience. Photography is our passion, we love it, we learn it, and we play with it every day! Huge range of new and used photography equipment, 1000's of products on display in-store. We are a community-based business. Free customer car park


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 80% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(4712)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 47

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Nikon Z50 purchase

I recently decided to purchase a Nikon Z50 DX16-50 kit and chose this company as they had some in stock. A helpful lady confirmed stock position and the item, together with a couple of accessories, was dispatched securely by DPD the same day. Packaging was secure when it arrived . Pleased with my purchase and cannot fault the service.

4 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Tremendous went above and beyond

Tremendous went above and beyond I needed a telephoto lens for a trip after my order got cancelled by another supplier they dispatched same day Friday for a Saturday delivery answered my questions quickly lens was well packed and in mint condition.

My go too now for camera gear thank you.

31 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Would recommend

I purchased a new camera and traded an old one in. I would recommend this company. Great service and communication. Fast delivery and good price.

24 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Really let down by poor attitude…

I have used Harrison cameras previously and found the service to be very good but on this occasion found the staff to be Rude and unhelpful - I wanted to buy a Sony lens on Offer which was if you exchange an old working lens you get £100 off your new lens. The previous lens Purchased was the same offer - having just started i did not have any old lens to exchange so i phoned to ask if i could buy an old cheap lens and exchange it back to get the offer, iwas told this was ok to do - i was happy and purchased the Lens. Six months later the same offer came back on so i went back expecting the same service but no it was completely the opposite.
The Lady assistant made me wait 5 mins after i had waited in line, no explanation, no sorry to keep you waiting. After a brief explanation of my previous visit i was told i could not get the new offer - so i asked the assistant if she could get my purchase history up on screen to help explain that it had been done before - she then said she needed to speak to the manager who looked at the history and my explanation of the process on the previous lens purchase, the assistant started repeatedly stating it was several years ago when i explained no it was only six months previous her reply was "well it was 2022" yes i said six months ago clearly she did not want to sell me this lens on offer......it was only when i said i will buy the cheapest lens from you and exchange it back in separate transactions the penny dropped and i was allowed the offer...unfortunately this was not the end of the bad service i also wanted a filter to protect my shiny new lens only to be told i did not need a filter for this lens! wow a Sony 200 - 600 G lens not cheap at £1600, i wanted a protective filter so persevered only then to be told she had non in stock and can i come back Monday. Fortunately having been made to wait for so long I had seen several filters on the shelf so proceeded to pick these up and to the assistants "surprise" informed her she had several in the shop.
I spent nearly £2000 in the shop and felt totally disappointed, I live in Doncaster so not really local, not close enough where coming back into Sheffield on a Monday afternoon to purchase a Filter would have been easy......it felt as though the assistant did not want to be there and then felt aggrieved at having to go ahead and give me the offer she compounded this by then stating i did not need a filter and then trying to say they have non in stock = it was so bad i did not bother asking for the special offer on software part of the same offer on the lens by this time i simply had more than enough of the bad service if it wasn't for the fact i had already travelled some distance i would not have bought anything.

In response to Harrison cameras reply - I am surprised and disappointed that you feel the above service went "above and beyond" in any respect - also i purchased the polarizing filter out of choice from the various examples i picked from the shelf including several protective lens, the reply is indicative of not accepting the shortfall of the service given a poor response please accept your faults with grace

25 marca 2023
Opinia niezależna
Logo Harrison Cameras

Odpowiedź od Harrison Cameras

Apologies that your expectations were not met on this occasion and thank you for taking the time to leave a review. I have spoken to the staff member involved and it appears that you were asking for something which is not standard practice in regards to the trade-in offer, and she needed to check with the manager to see if it was possible. However, I am pleased that we were able to go above and beyond to accommodate your request.

Regarding the filter, you had stated you wanted a protective filter which was indeed out of stock and would need to come over the warehouse. The filter that you went on to purchase was a polarising filter rather than a protective filter, however I am happy that you were able to find something that satisfied your requirements without needing to take another trip to the shop. For future reference, we will happily post on any items that are in our warehouse to save you the return journey.

If you require any further assistance, please don't hesitate to contact us.

Oceniono na 5 z 5

Dealing with this company was an absolute pleasure.

Dealing with this company was an absolute pleasure from start to finish. Product (photo tray) was great quality at a very reasonable price. Communication and customer service were faultless. A perfect shopping experience and would highly recommend in the future.

22 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent all around.

Excellent all around.
I had three old cameras to sell, emailed details and a picture and the offer followed the next day. I accepted, and the funds were received within two days. Faultless, super quick service.
Highly recommended.

20 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Great Service once Again

Great Service once Again
ordered a flashgun online after confirming suitability
over the phone. despite late order it was despatched that day and was delivered next day. Highly recommend

1 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent service.

Excellent service, great equipment and fair prices. I bought a Lowepro case a few days ago and Canon lens a couple of month ago, both arrived quickly and securely.

20 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

Poor Service

Ordered a used camera over a week ago - 11.02.23, opted for the 2-4 day delivery and I’m still waiting. That well established and reliable courier EVRI have lost the camera and in all likelihood I will never see my order. Wanted to contact Harrison Cameras but can only do so via a premium rate telephone number, no doubt to the benefit of the shop and not in the interests of the customer. The invisible ‘live chat’ doesn’t actually exist on their website or is very well hidden. In short, a very frustrating and disappointing transaction with Harrison Cameras. Will not be shopping at HC again.
Update 21.02.23: Not delivered. EVRI update (translation): Parcel still lost, will deliver whenever.

20 lutego 2023
Opinia niezależna
Logo Harrison Cameras

Odpowiedź od Harrison Cameras

Hi, I am very sorry to hear this! I have looked into your tracking and it seems there was a slight delay with Evri however the latest tracking update is from this morning, looks like it should be out for delivery today with you - if it doesn't turn up today please get in touch and we will raise an investigation with the courier.

Our contact number is a local Sheffield number, if you would like to contact us our number is 0114 2859854. I can also see your live chat which was sent out of hours and will be picked up this morning for you. Any other queries please don't hesitate to get in touch. - HC

23/02 - Apologies your order has still not arrived, I have opened an investigation with Evri to get the package back to us and have processed you a full refund as requested. Sorry again Evri did not get your package to you on time.

Oceniono na 5 z 5

Great service from Harrison Cameras

Absolutely great service from Harrison Cameras.
Found them while doing a Google search for a Sony A5100 and glad I did.
Found just what I was looking for at a great price.
Ordering online was easy and pain free and the camera was delivered within 24 hours of ordering.
I would definitely use them again.

6 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Superb service

Superb service! Rather like insurance, service can only be measured once a issue arises. In this case it was minor, and was resolved very efficiently, rapidly and with no fuss. Thank you

10 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Fantastic service

Items described as 'in stock' are indeed in stock. This may sound like a given but other paper and film retailers are not managing it. Quick dispatch also. Very helpful, real people are available at the end of the phone which was quickly answered.

30 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Helpful, and very prompt delivery!

Helpful, quick response to my e-mail request. Very prompt delivery for a hard-to-find B+W filter. Well packed! I would definitely purchase from HC again, based on this experience.

30 stycznia 2023
Opinia niezależna
Oceniono na 1 z 5

4 days to pack and post an order??

Following initial complaint about late delivery, it's clear from the Evri tracking information that despite ordering and paying on Wednesday the 25th, my parcel didn't get into the Evri system until the afternoon of Monday the 30th. Very poor service. Just found will be delivered today (Tuesday) 6 days after ordering and outside 2-4 working days promised. (Sunday is the only non-working day for deliveries)

31 stycznia 2023
Opinia niezależna
Logo Harrison Cameras

Odpowiedź od Harrison Cameras

Hi, apologies for the confusion, we advertise a 2-4 working day service and we aim to get your parcel to you in that time. For efficiency, we dont dispatch orders placed on the standard delivery the same day, but the package will still get to you in the advertised 2-4 working days. I can see your order is out for delivery today, hope this helps! - HC

Oceniono na 1 z 5

Terrible customer service and products

Terrible customer service and products. Bought a camera that was shipped to us broken and ruined a reel of film we had brought. Customer service refused any sort of refund and told us to return the camera before they would do anything, but told us we had to pay for shipping. Also refused to send another reel of film as compensation for the one their camera ruined

30 marca 2022
Opinia niezależna
Logo Harrison Cameras

Odpowiedź od Harrison Cameras

Hello. I have looked into this for you and I can see the order was originally placed 6 months prior to the first correspondence from yourself therefore we offered for you to return the camera to us and we would issue a free replacement. I'm afraid I cannot see anything regarding refusing a reel of film. I am sorry for your experience on this occasion and please let me know if there is anything else I can help with.

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