I rang to reduce my monthly direct debit - normally a very tricky and laborious process. After making a simple choice of one from two options, I was immediately put through to Kerry. Within a couple... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good Energy has always been a responsive company, but today’s experience with their clean energy specialist, Gifty A, was especially impressive. Moments after I emailed a meter photo, Gifty replied, c... Zobacz więcej
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Excellent communication Had a initial problem with my smart meter which was quickly resolved by Olayemi in customer service. Just switched to Good Energy. Easy switch over. 'Good Energy' app works... Zobacz więcej
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We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Dane kontaktowe
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Zjednoczone Królestwo
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Doskonała
15 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I rang up Good Energy (new customer…
I rang up Good Energy (new customer here) confused about an element of my meter readings, not only did the operator clearly guide me through the process, but also gave me support on my full account, and have recommendations (that were in my benefit). I’m delighted to have chosen Good Energy if this is the quality of service I can expect through my time with them! Cheers for your help!
22 czerwca 2026
Odpowiedź od Good Energy
We are so pleased to hear about your positive experience as a new customer. It's wonderful that our team could guide you through your meter readings and offer helpful recommendations. We appreciate your kind words!
I had multiple questions and all of…
I had multiple questions and all of them were answered fairly quickly
19 czerwca 2026
Odpowiedź od Good Energy
We're glad we could answer your questions quickly. We appreciate your feedback.
Quick resolution of my my smart meter…
Quick resolution of my my smart meter problem.
20 czerwca 2026
Odpowiedź od Good Energy
We're glad we could resolve your smart meter issue quickly. Thanks for your feedback!
Ioana from Good Energy was very helpful…
Ioana from Good Energy was very helpful and kind and helped me gather the information I needed to make a decision about changing our tariff.
19 czerwca 2026
Odpowiedź od Good Energy
We are so glad our team could provide the information you needed. Thank you for your wonderful feedback!
I have not managed to submit my solar…
I have not managed to submit my solar panel
Readings since 2023, thanks to Alyssia this has now been resolved. She was very polite and helpful and nothing was too much trouble for her. Thanks again Alyssia
18 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
We are so pleased to hear that we could resolve your solar panel readings issue. We appreciate you sharing your positive experience with us.
I am not a customer of yours but I had…
I am not a customer of yours but I had to make contact regarding an Erroneous transfer.
Matt Ball dealt with my situation and was very clear and welcoming, he explained absolutely everything and has kept in contact with me to give me updates.
What an absolute credit to your company he is.
Give him a pay rise!
18 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
We are so glad to hear about your positive experience with our team member. We appreciate you taking the time to share your feedback and kind words.
Arran was most helpful concerning my FIT
Arran was most helpful in providing me with the information to enable me to transfer ownership of the FIT to my daughter when she bought our house.
He knew what was required and sent me an email with full instructions and the forms to use.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
We're so glad to hear our team provided such helpful and clear guidance during the ownership transfer. Thank you for sharing your positive experience!
GE failed to provide guidance
Good Energy failed to provide documentation & guidance on battery installation. Darren, Ben Watts & Elena were helpful and courteous in resolving my problem but it took 14 months & some pushing to get it addressed. Thanks go to them, but GE did poorly.
8 maja 2026
Opinia niezależna
Odpowiedź od Good Energy
Hello,
Thank you for your time responding to the Truspilot review.
We appreciate you sharing your experience and we are sorry to hear about the difficulties you faced and the extended timeline for resolution.
We are reviewing our processes to prevent similar situations.
Please kindly get in touch via email at hello@goodenergy.co.uk or via the phone on 0345 034 2400 so we can open a complaint and assist you appropriately.
My best wishes,
Natalia
Flex Clean Energy Specialist/Billing Specialist
I was again trying to obtain payment…for solar
I was again trying to obtain payment for solar panel created energy… I tried first the website. Then phoned. Then sent an application via link this seemEd to have a virus because it repeated itself and had too much on it. So not accepted Next got 2nd link which seems to work that I’ll now use
10 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hello Guy,
Thank you for your time responding to the Trustpilot review.
We appreciate you sharing your experience regarding the payment process.
We acknowledge the difficulties you faced with the website and links, and we are actively working to improve our systems for a smoother experience.
Please get in touch with Good Energy via email hello@goodenergy.co.uk or call 0345 034 2400 and we will look into this for you and open a complaint if you wish to do so.
I apologise for any inconvenience this might have caused you.
My best wishes,
Natalia
Problem solved!
We’ve had a difficult problem with our meter readings but once our complaint reached Alyssa, it was resolved quickly and satisfactorily. Great customer service!
17 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Dear Alan,
Thank you for your time in reaching out via Trustpilot.
We're so glad we could help resolve your meter reading issue quickly and satisfactorily. We appreciate your kind words! I will pass on your feedback to Alyssia.
My best wishes,
Natalia
Brilliant so glad I am with them over…
Brilliant so glad I am with them over the moon
17 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hello,
Thank you for your time responding to the Trustpilot review.
I will share your lovely message with the Team. WE are delighted to be of help.
My best wishes,
Natalia
So glad i am no longer with u w ware house …
It's better than you w ware house I had lots of problems with u w ware house so glad I no longer so glad I moved to good Energy thay sent me emails and been so amazing I am over the moon know the best direction I made coming away from u ware house I found them not very good and the service with u w ware house is a very bad
17 czerwca 2026
Odpowiedź od Good Energy
Hi Maddy,
We appreciate you sharing your experience and are truly sorry to hear about the difficulties you faced with the previous supplier.
We are always working to improve our services, and your feedback is valuable. We are delighted to have you, and if there is anything we can assist you with, please do not hesitate and call 0345 034 2400 or email hello@goodenergy.co.uk
I will share the feedback with the Team!
My best wishes,
Natalia
Thanks to Chirunim at the Good Energy…
Thanks to Chirunim at the Good Energy team. I had a particularly challenging request because I was closing an account for a deceased UK estate from overseas.
It was a challenge to get a response initially because the Good Energy team is so busy, but once I had reached Chirunim, they stayed on the case until the end.
From final solar reading to FIT payment received into a different bank account than the original customers was a drawn out 6 months, but Chirunim explained well why it took so long.
So, overall a rather involved process but ultimately resolved to my satisfaction.
Thank you
16 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hi Justin,
Thank you for your time responding to the Trustpilot review.
Please accept my deepest condolences on the passing of your close one.
I will share your kind words with Chirum.
Please do get in touch with us if you need further support.
My best wishes,
Natalia
Had a problem because the AI (?)…
Had a problem because the AI (?) thought there was too much difference between new feed-in meter reading and previous one. That was irritating, especially as the meter is very high on the garage wall, so difficult for me to photograph. However, with Darren's help (customer service, I guess) it has been satisfactorily resolved. He's MUCH better than AI!
16 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Dear Elizabeth,
Thank you for your time to respond to the Trustpilot review.
We appreciate your feedback and understand your frustration with the meter reading process.
We are glad Darren could resolve the issue to your satisfaction. I will share your feedback. We are always working to improve our services, so thank you for letting us know.
My best wishes,
Natalia
Good Energy
Good Energy have been very helpful in setting us up with an electricity account and change of ownership for our solar panel feed-in tariff. The team generally respond within a few days and give clear information. It is nice to know that we are doing our bit for cleaner energy use by using Good Energy.
16 czerwca 2026
Odpowiedź od Good Energy
Hi Katie,
Thank you for your time responding to the Trustiplot review.
We are so pleased to hear we could help with your electricity account and solar panel tariff. It's wonderful that our team provided clear information.
We appreciate you choosing us for cleaner energy. I will share your feedback with the team.
My best wishes,
Natalia
I’ve been sending this waste of time…
I’ve been sending this waste of time company emails telling them I’ve been hacked with my bank details the hacker is still setting up direct deposit accounts with these. I don’t want anything to do with these so stop calling me and stop sending letters in the name of mark jones at the address you have got for him
15 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Dear Mark,
Thank you for your time responding to the Trustpilot.
We are very sorry to hear that your account has been hacked and that the payments are being requested. Please kindly get in touch directly with us so we can look into this issue urgently, open a complaint on the account and resolve it to your satisfaction.
Our contact number is 0345 034 2400, and we are open Monday to Friday, 9 am - 5 pm.
You can also reach us via email if you prefer, at hello@goodenrgy.co.uk
Please accept my sincere apologies for the inconvenience caused.
Looking forwarded hering from you.
With my best wishes,
Natalia
Good Energy Team
Josh Doble - amazing customer service
Josh Doble from the home team provided me with excellent customer service today! He onboarded us onto the fix tariff for our new home and the process was easy and enjoyable! Super informative, left no question unanswered and has left us feeling excited to be supplied by Good energy.
15 czerwca 2026
Odpowiedź od Good Energy
Hi Luke,
We are so pleased to hear about your excellent experience with our team! It's wonderful that your onboarding to the fix tariff was easy and informative. We are excited to have you as a customer!
I will pass on your lovely feedback to Josh.
My best wishes,
Natalia
Excellent customer service
Very good experience contacting Good Energy customer service today. Darren was most helpful and sorted out some changes to our account details while I was on the phone.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hi Richard,
We're so glad to hear you had a very good experience with our customer service. It's wonderful that your account changes were sorted efficiently.
I will pass on your feedback to Darren.
My best wishes,
Natalia
Great customer service
Great customer service, especially from Olivia who went above and beyond to assist me.
A prime example of how it should be done. Thanks again, DaveG
12 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hello,
We are so glad to hear our team provided such excellent service and went above and beyond. We appreciate your kind words! I ill pass this on to Olivie.
My best wishes,
Natalia
SUPER HELPFUL
Phoned this morning got through to a lady called Alyssia so helpful answered all my questions and sorted my issue. Alyssia thank you very much
15 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hi Tom,
We're so glad to hear our team provided such helpful assistance and resolved your issue efficiently. Thank you for your kind feedback! I will share this with Alyssia.
My best wishes,
Natalia
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.