I rang to reduce my monthly direct debit - normally a very tricky and laborious process. After making a simple choice of one from two options, I was immediately put through to Kerry. Within a couple... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent communication Had a initial problem with my smart meter which was quickly resolved by Olayemi in customer service. Just switched to Good Energy. Easy switch over. 'Good Energy' app works... Zobacz więcej
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We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... Zobacz więcej
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Good Energy has always been a responsive company, but today’s experience with their clean energy specialist, Gifty A, was especially impressive. Moments after I emailed a meter photo, Gifty replied, c... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Dane kontaktowe
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Zjednoczone Królestwo
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Doskonała
15 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great customer service
Great customer service, especially from Olivia who went above and beyond to assist me.
A prime example of how it should be done. Thanks again, DaveG
12 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hello,
We are so glad to hear our team provided such excellent service and went above and beyond. We appreciate your kind words! I ill pass this on to Olivie.
My best wishes,
Natalia
SUPER HELPFUL
Phoned this morning got through to a lady called Alyssia so helpful answered all my questions and sorted my issue. Alyssia thank you very much
15 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hi Tom,
We're so glad to hear our team provided such helpful assistance and resolved your issue efficiently. Thank you for your kind feedback! I will share this with Alyssia.
My best wishes,
Natalia
I'm a 77years old stroke survivor and
I'm a 77years old stroke survivor and, at times, it's not easy to remember the simplest things. Nessa was so patient and understanding and ensured I got my meter reading sorted out. She also jogged my memory out of it's lethargy and got me back on track for which I thank her most sincerely:)
13 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hello,
We are so glad to hear that our team member provided such patient and helpful assistance. Your kind words are truly appreciated, and we are happy we could help.
I will share your feedback with Nessa.
My best wishes,
Natalia
I couldn't upload my latest reading so…
I couldn't upload my latest reading so emailed the company. A lovely lady called Nessa sent me an email back confirming my reading had been added to the system
13 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Dear Mrs Cracknell,
We're glad we could assist with your reading. We always aim to provide helpful support.
I will share the feedback with Nessa.
My best wishes,
Natalia
Flex Clean Energy Specialist/Billing Specialist
Very prompt reply.
Emailed my question and received a reply from Nessa confirming that my request had been actioned within half an hour.
13 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Dear Miraim,
We're glad to hear your request was actioned so quickly. Thank you for sharing your positive experience with us. I will share this feedback with Nessa.
My best wishes,
Natalia
Meter reading help
Natalia was very helpful and kept me in the loop with my issue!
13 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Dear Mirza,
Thank you for your time responding to the Trustpilot review.
We are so glad to hear our team provided such great support!
I will pass the feedback to Natalia; she will be delighted.
Thank you.
My best wishes,
Team Good Energy
Its Green with people to talk too when help is needed
I've been with Green Energy for years. As well as being positive for the planet, anytime I have an issue I can call and ask questions.
Chirunim has just sorted out my new fixed rate and explained why I couldn't make the numbers add up - with/without VAT...thank you again!
12 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hello,
We are so pleased to hear about your positive experience with our team and our commitment to the planet.
We appreciate you highlighting the helpful support you received with your new fixed rate. Thank you for your kind words! I will share your feedback with Chirunim.
My best wishes,
Natalia
Efficient friendly service from Chloe
Efficient friendly service from Chloe, who was very helpful. Thank you.
10 czerwca 2026
Odpowiedź od Good Energy
Dear Brian,
We appreciate your kind words! We're glad our team provided such helpful service.
I will share the feedback with Chloe.
My best wishes,
Natalia
Excellent customer service
12 czerwca 2026
Odpowiedź od Good Energy
Hi Ryan,
Thank you for your time responding to the Trustpilot review.
We are delighted to hear you are happy with our service. I will pass this on to the Team!
My best wishes,
Natalia
Really prompt and the right action…
Really prompt and the right action accompanied by a clear friendly email.
11 czerwca 2026
Odpowiedź od Good Energy
Hi Hugh,
We're happy you received prompt service and a clear, friendly email. We appreciate your positive feedback!
Kind regards,
Donna
Connor is a great service provider
Good Energy have been a great provider of the Feed in Tariff scheme - our account manager Connor has been really helpful and always taking time to go through any issues with us to help us get the most from our contract.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hello,
We're delighted to hear about your positive experience with our Feed-in Tariff scheme. It's wonderful that our team has been so helpful. Thank you for your kind feedback!
Kind regards,
Donna
Excellent customer service
My FIT reading wasn't accepted so I phoned Good Energy. My call was answered promptly and Darren resolved the issue quickly and efficiently, explaining what had caused the problem. I have contacted Good Energy several times in the past and always find them extremely helpful and pleasant to deal with.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hi Maureen,
We are so pleased to hear about your positive experience with our team. It's wonderful to know we could resolve your issue quickly and efficiently, and that you consistently find us helpful. Thank you for sharing your feedback!
Kind regards,
Donna
Meter read not working
I was having an issue with the app not recognising my meter reading every time. I emailed customer services and they replied within a day and just needed another reply to hopefully fix the situation.
6 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hi Dyfed,
We appreciate you sharing your experience with the app. We're glad our team was able to respond quickly and is working to resolve the meter reading issue.
Kind regards,
Donna
Switching suppliers couldn't have been…
Switching suppliers couldn't have been easier. Fantastic help from a very informed employee. Great tariff options. Smooth transition to my old login with account info live in minutes. Who knew a phone call to a utility company could be so zen?!
10 czerwca 2026
Odpowiedź od Good Energy
Hi Ailsa,
We are delighted to hear that your experience switching suppliers was so smooth and positive. We truly appreciate your kind words about our helpful employee and tariff options. Thank you for sharing your "zen" experience!
Kind regards,
Donna
My experience with Ryan was perfect
My experience with Ryan was perfect. He dealt swiftly with my query and I was satisfied with the response.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hi Jude,
We're delighted your experience was perfect and we handled your query swiftly. We appreciate your positive feedback!
Kind regards,
Donna
Good Energy - clean green energy
Good Energy have been my energy provider for over 10 years and I have been more than happy with the service and advice I have received from them over the years. I recently had a problem with a meter provider and Good Energy helped me to resolve this issue. A particular shout out to Chloe who helped me resolve this.
If you want a company that is focused on providing clean green energy then I highly recommend them.
10 czerwca 2026
Odpowiedź od Good Energy
HI Alan,
We are so pleased to hear about your long-standing positive experience with us. It's wonderful that we could assist with your meter issue. We appreciate your kind recommendation for our clean, clean energy.
Kind regards,
Donna
Resolution of Account Problems
Today, I spoke with Michaela who was very kind, helpful and professional. Michaela put my account in order, and is a credit to Good Energy. Thank you
9 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hi Tim,
We're so glad to hear about your positive experience with our team. We truly appreciate your kind words and feedback.
Kind regards,
Donna
Excellent customer service
Excellent customer service. Fast and friendly. Kudos to Nessa who was extremely helpful. Thank you good energy
8 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hi Emma,
We appreciate you sharing your positive experience! We're delighted to hear our customer service was fast and friendly. Thank you!
Kind regards,
Donna
Good energy is a great company
I've always had a positive experience when calling Good Energy customer service. They always respond quickly and take the time to properly understand the problem and find a solution. Today I spoke with McLean who was extremely polite and thorough. He made the effort to go back through my email notes to follow up on something I mentioned without me even requesting that he do so. I thoroughly recommend them as an energy provider
8 czerwca 2026
Odpowiedź od Good Energy
Hi Kathy,
We're so pleased to hear you've consistently had positive experiences with our customer service. It's wonderful to know our team responds quickly, understands issues, and finds solutions, even going the extra mile. Thank you for your recommendation!
Kind regards,
Donna
Easy and great service
I always find it very pleasant speaking with the good people at Good Energy, Ryan was no different, friendly and help as always. Keep up the good work Good Energy.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hi Margaret,
We're so pleased to hear that our team provided such a pleasant and helpful experience. Thank you for your kind words and continued support!
Kind regards,
Donna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.