I rang to reduce my monthly direct debit - normally a very tricky and laborious process. After making a simple choice of one from two options, I was immediately put through to Kerry. Within a couple... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We've recently renewed our business energy contract through Purely Energy and the whole process was much easier than dealing with suppliers directly. The team explained everything clearly and there... Zobacz więcej
Reakcja na opinię
I received professional support from Kerry (Team S). She made sure that I had everything I needed to decide what to do after Good Energy wanted to change our tariff. She made enquiries on our behalf... Zobacz więcej
Reakcja na opinię
Extraordinary customer service. They got in touch with me about a refund of payments I had unknowingly been making. I love Good Energy and their work in the alternative energy sphere. This one long ho... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Dane kontaktowe
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Zjednoczone Królestwo
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Doskonała
15 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very quick replies …
A reply to my email from this morning was responded to within a couple of hours. Very happy. Excellent customer service. Very happy
27 lipca 2026
Odpowiedź od Good Energy
Hello Rebecca,
We're so pleased to hear that you received a prompt response to your email and that you had such a positive experience with our customer service. Your feedback is greatly appreciated!
Kind regards,
Good Energy
I spoke to a lovely lady called ioana
I spoke to a lovely lady called ioana, who was extremely accommodating with locating the original MCS certificate.
She was very friendly and very helpful
Thank you
27 lipca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hello Dawn,
We're so pleased to hear about your positive interaction with our team member. It's wonderful to know that you found the assistance friendly and helpful. Thank you for sharing your kind words.
Kind regards,
Good Energy
Having decided to have the powerwall 3…
Having decided to have the powerwall 3 and EV charger installed, dealing with the team at GE has been really easy. Good communication throughout. In particular my installer Enoch, his work was neat and tidy, no question was a problem, very patient when setting up the apps, responded to calls immediately, so thank you Enoch.
20 lipca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hello Mark,
We are so pleased to hear about your positive experience with our team and the installation of your powerwall and EV charger! It's wonderful that you found the communication clear and the installation process smooth. We appreciate you sharing your feedback.
Kind regards,
Good Energy
A thoroughly positive and professional…
A thoroughly positive and professional experience. All questions answered and follow up email information very useful.
24 lipca 2026
Odpowiedź od Good Energy
Hello Martyn,
We're so pleased to hear you had such a positive and professional experience. It's great to know that all your questions were answered and you found the follow-up information useful. Thank you for your feedback!
Kind regards,
Good Energy
Aftercare from Good energy
Our Solar system was fitted by Empower - subsequently taken over by Good Energy. We had multiple faulty optimizers on the system which Ben at Good energy contacted us about. Ben has been brilliant at sorting this out with the manufacturers, and arranging replacements. Once work was approved Sam (Ops director) has been quick and efficient at getting the work sorted. The aftercare has been excellent. Thanks
22 lipca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hello,
We are so pleased to hear about your positive experience with our team. It's wonderful to know that we could effectively resolve the issues with your solar system and that our aftercare met your expectations. Thank you for your kind words.
Kind regards,
Good Energy
Nessa at Good Energy was very helpful…
Nessa at Good Energy was very helpful in completing my reading with not much information from me
Nice to be dealing with people who are not jobsworths
15 lipca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hello,
Thank you for your wonderful review! We are so pleased to hear that our team was able to assist you efficiently and effectively, even with limited information. We always strive to provide excellent service. Thank you for taking time to leave us a review.
Kind regards,
Donna
Fast customer service
I am new to Good Energy. I had a query, sent it as an email, got a reply from Juliana within 10 minutes, all fixed. That bodes well for the future.
23 lipca 2026
Odpowiedź od Good Energy
Hi Alan,
We're so glad to hear about your positive initial experience with us. We always aim for quick and helpful support. Thank you for taking time to leave us a review, we really appreciate it!
Kind regards,
Donna
Resolving a Solar Panel issue
I have been in communication with both Rachel C and Joel regarding a query with my solar panels. Both were extremely helpful and efficient in supporting me to get this resolved.
An excellent service provided.
23 lipca 2026
Opinia niezależna
Odpowiedź od Good Energy
Hello Mr Harding,
We are delighted to hear that our team was extremely helpful and efficient in resolving your solar panel query. Thank you for acknowledging the excellent service provided and leaving us a 5* review!
Kind regards,
Donna
Odpowiedź od Good Energy
Hi Judy,
We're happy to hear that our customer service met your expectations. We appreciate you taking the time to leave us a review!
Kind regards,
Donna
Craig responded quickly and had already…
Craig responded quickly and had already implemented action to complete comply with my request.
23 lipca 2026
Odpowiedź od Good Energy
Hi Felicity,
We're delighted to hear our team member, Craig, provided such prompt and effective assistance with your request. Thank you for taking the time to review!
Kind regards,
Donna
The saviour if my whole experience with…
The saviour if my whole experience with SMS and smart meter installation was Kein from Good Energy.He managed delays from SMS superbly.He was professional and caring.
23 lipca 2026
Odpowiedź od Good Energy
We're so happy to hear about your positive experience with our team member. It's wonderful to know we could help manage the delays effectively and provide professional, caring support. Thank you for sharing your feedback!
Was going to switch to new supplier but…
Was going to switch to new supplier but staying with good energy as a very nice company
23 lipca 2026
Opinia niezależna
Odpowiedź od Good Energy
We are so pleased to hear you've decided to stay with us. We appreciate your kind words about our company.
Error resolved quickly...
V prompt responses to an error I had made, all resolved to my satisfaction.
Person I communicated with was Gifty and I send my sincere thanks for a job well done.
21 lipca 2026
Odpowiedź od Good Energy
We appreciate you sharing your positive experience! We're delighted to hear that the responses were prompt and that everything was resolved to your satisfaction. We're especially pleased that our team member provided excellent service.
Best company ever and great value for…
Best company ever and great value for gas and electric i would never go with anyone else and if you get stuck with anything they are happy to help to make things easier for you brilliant service
22 lipca 2026
Odpowiedź od Good Energy
We're so pleased to hear you're happy with our service and value for gas and electricity! It's wonderful to know our team is able to help make things easier for you. Thank you for your kind words.
Quick and helpful email reply.
I emailed meter readings as I was having internet problems, and Craig immediately replied thanking me for the readings and offering to try and help with the internet problem. I explained the problem was at our end not yours, but it was good of Craig to try and help.
22 lipca 2026
Odpowiedź od Good Energy
We're so pleased to hear about your positive interaction with our team member. It's wonderful to know they were helpful and offered assistance, even with an issue outside our direct service. Thank you for sharing your experience!
Everytime I have contacted them I have…
Everytime I have contacted them I have received a positive response
Changed to Utility warehouse a bout two years ago al it was being bomdarfed with offers that we didn’t want to do , soon changed back to Good Energy
19 lipca 2026
Odpowiedź od Good Energy
We're happy to hear that our team has consistently provided you with positive responses. We appreciate you choosing to return to us after your experience with another provider. We value your loyalty.
I have moved and had to change the…
I have moved and had to change the supplier at the new house. Thanks, GE, simple. Perhaps not the cheapest, but their customer service is brilliant.
20 lipca 2026
Odpowiedź od Good Energy
We're so glad to hear that our customer service made your transition to a new supplier a smooth one. We appreciate your kind words!
Great customer service, thanks josh!
We are new to good energy and so we had some trouble getting our account set up. In a world where customer service is non-existent I was pleasantly surprised to actually get help and prompt communication! Thank you to Josh who helped us get everything sorted right away! Feeling so thankful for a company that actually has quality customer service!
21 lipca 2026
Odpowiedź od Good Energy
We're so happy to hear that you had a positive experience getting your account set up! It's wonderful to know that our team was able to provide prompt and helpful communication. We truly appreciate your kind words about our customer service.
Excellent Customer Service. I was connected immediately to
I was connected immediately to an operator who was clear and helpful.
My request was sorted out without fuss, and she suggested a few helpful ideas that may make it easier in the future.
21 lipca 2026
Odpowiedź od Good Energy
We're delighted to hear that you had such a positive experience with our team member. It's wonderful to know that your request was handled efficiently and that you received helpful suggestions for the future.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.