Ginger Ray Recenzje 

Customer service is DESPERATE
Order wasn’t dispatched for over a week after ordering - and I paid for speedy delivery. Avoid

Same as all other reviews, no items received and no communication. It’s shocking that a company like this can even operate!

Bad experience all round, ordered decoration for daughter’s birthday 8 days before needed. Order still has not arrived 10 days later. Contacted customer service twice no reply. Very disappointed and will not order from them again!

I ordered some paper lanterns on the 6th July 2026.
Days later received an email on the 10th July telling me that the product was out of stock, I would therefore get my refund back within 2 to 5 days. It’s now 5th August, still no refund. I have sent numerous emails they now get bounced back!
The phone number gets cut off. So now taking it up with trading standards plus other measures to get my money back.
Dreadful company do not recommend Ginger Ray.

I only received 1 item out of an ordered 3 and when I emails customer services the email bounced back. So I’ve reported the transaction with my bank. Very disappointed and won’t be ordering from them again

Very easy transaction to make, quick delivery and goods were as expected.

I purchased some decorations for a hen party three weeks in advance but they didn’t arrive in time, the company cited a change of warehouse. I then had to wait for almost a month for a refund with several emails back and forth, apparently an issue with the payment provider. However Rachel in customer services was most helpful in resolving this and I thank her for all her efforts. Wishing better times for the company who used to be so excellent

Dont think they deserve 1 star Order from Ginger Ray in may 15 still waiting for it to arrive July 14th , I've contacted them twice to see where it is and they have taken my money. I don't know why nobody has got back to me tried to call them just put the phone down.

Ordered 4 items, only 3 arrived, the missing 4th one was worth half the order value. Have contacted them via multiple routes including their website contact form, customer service email, and Instagram. Email bounces back with error message. No reply at all but yet I get constantly spammed with marketing emails and review requests. Will never buy from this place again.

Ordered two party backdrops for my engagement party on Saturday 11th July. Placed the order on Monday 6th with express shipping in the hopes that it would arrive within 1-2 days. By Friday 10th, still hadn’t received it, so I submitted a cancellation form as I wasn’t hopeful it would come in time. It’s now Sunday 12th and I never heard back and my order is still ‘being processed’.

Item was delayed in the warehouse due to a recent warehouse move. They then agreed to a refund on 22nd May.

I chased this on 5th June, on 8th June they said there was a temporary issue with the payment provider which is why there is a delay in receiving my refund. I’m still waiting for my refund as of 10th July.

It’s a struggle to get hold of customer support, they don’t reply on Instagram and the email bounces with this message:

When Office 365 tried to send your message, the receiving email server outside Office 365 reported an error. Action required: Policy violation or system error.

I ordered a product. Two days later they email to say that they don't have it and will refund me within 10 days. Ten days later, no refund. Further query, further promises but no refund arrives. I've now picked it up with the credit card company with whom I paid. I will never deal with them again.

I made an order on 22nd June and this still hasn’t arrived and I needed this for a wedding next week. I have tried to email but it keeps bouncing back and won’t go through, no way of contacting the company avoid at all costs! Delivery said 3-5 days and it’s absolutely not the case! Totally wasted my money

It was easy to order my goods. They arrived when expected and were of good quality. Team Bride were delighted with their sashes. Many thanks

Ordered some smoke bombs for a wedding. Was told these would be delivered within 5-7 working days. 14 days past and no update. Managed to find an email address and asked when these would be delivered, only to be informed that they were out of stock and my money would refunded within 2-5 working days.

14 days past and no refund. Emailed again and email was rejected. Emailed via website to no reply. Managed to find a telephone number via my credit card and only then did I receive my money back.

Extremely poor communication extremely poor customer service. Will not be using them again

Wish I had read previous reviews now. I ordered for express shipping - still hasn’t even been shipped out. Think they should be changing their delivery timescales as from my experience and sound of others they can’t stick to them.

Have not received my order yet placed 2 weeks ago and paid for 3-5 day delivery. No response yet to my follow up. But have received an email asking my review of my order!!

Don’t bother giving this company your money.

They have applied to be dissolved in 2 months.

Check their companies house

I’ll be doing a charge back with my bank.

Update 1/7/26 - parcel arrived miraculously an and very late considering I paid for express shipping. An item is missing and the others are of poor quality. Shameful company.

Update 4/7/26 - they have said they will refund shipping & the missing item. Will report back.

Dreadful experience will never use them again. - am still waiting for my goods to be delivered after 2 weeks and emails chasing! Don’t bother 🤬🤬🤬

Order placed on 4th June. Item not delivered, no communication at all. When emailing customer services get a reply back saying my email was undeliverable. So i guess i’ll be contacting my bank for a refund as you cant get hold of Ginger ray. Should of read others reviews before placing an order.