Good Headphones with awful customer service
Betron is a small UK company that produces and sells electronic equipment such as headphones. I bought my first set of S2 wireless headphones about 6 and a half years ago and was very impressed with the sound quality given the price. The headphones are comfortable (adjustable) on-ear headphones that includes a built-in mic and wire so they the wearer can use the jackplug when the charge has run out. They have built in bluetooth making them very connectable to other devices.
My first pair lasted 4 years so I replaced them with the same model which costed £34.
The fake leather Earpads (covers) do wear out but are replaceable and over 6 1/2 years I have replaced the earpads twice.
My second pair still work fine and are great for use in the gym, so i ordered a replacement earpads costing £3.98 plus postage. I ordered them on August 9th and they did not arrive. Unfortunately Betron customer service in recent years has been parred back . I don't believe they have a working customer service telephone line, only an email address.
It has taken me 3 emails to get a response that updated the status of my order. Royal Mail says the earpads will be delivered Saturday 22nd (fingers crossed). It is a shame that companies with good products cant understand the importance of good communication in a timely fashion, if they want their company to thrive.