I ordered Large but items in the hamper were much smaller in size than advertised and pictured. So be Aware also my hamper had a white netting around it which although looked pretty, it meant the item... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered the medium size to send as a get well gift, it was delivered in very good time, seeing as I paid the extra amount for a faster delivery. The person I sent it to was very pleased with it. The... Zobacz więcej
Beware what you think you're buying. False advertising. Using my photographs from my business with my business name and logo stickers on! The sweetcones images are mine. Tried contacting them multiple... Zobacz więcej
The gift arrived the day after ordering (small exotic fruits) it was in a lovely strong presentation box suitable for man or lady.
Informacje dotyczące firmy
Napisane przez firmę
We hand pack hampers and gifts with free delivery across the UK.
Dane kontaktowe
28 George Street, B12 9RG, Birmingham, Zjednoczone Królestwo
- sales@giftalicious.co.uk
- www.giftalicious.co.uk
3,5
Średnia
81 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 53% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Just wow never expected the hampers to…
Just wow never expected the hampers to be so lovely, well put together and a fab service, will definitely use again! 5 star all the way :) I’ve literally just seen the reviews and shocked as the service I received was totally different. And can’t fault it x
10 grudnia 2023
Opinia niezależna
Odpowiedź od Giftalicious.co.uk
Hello
Thank you for your feedback which is greatly appreciated.
Kind regards,
Sam
Giftalicious Team
Resolved
I have ordered a gift to my friend with the 1-2 delivery option. However, I cannot open the website it says “safari can’t open the page because the server can’t be found”. I’ve emailed them but nothing. Shame on you to use Islam with your disgrace. What you’re doing is haram and hope you won’t enjoy it! Always read the comments before buying anything online don’t make the same mistake as I did!
UPDATE: It was a gift order and arrived 4 days after not 1-2days delivery. My friend said taste was good there were dates too. I have asked for refund after 2 days of order from my bank. However 2 days later it arrived to my friend's house. So thank you at least it arrived. Hope you'll improve the business in the future.
16 listopada 2023
Opinia niezależna
Odpowiedź od Giftalicious.co.uk
Hello
Thank you for your review.
Kindly check your spam/trash folder for a number of emails from ourselves and delivery updates from the carrier. Alternatively kindly contact us via the Giftalicious website and a member of the team will respond as soon as possible.
Kind regards,
Emma
Giftalicious Team
Odpowiedź od Giftalicious.co.uk
Hello
Thank you for your feedback which is greatly appreciated.
Kind regards,
Emma
Giftalicious Team
Great product
Great product, value for money, packaged well, arrived promptly. What more do you need, would definitely use again
8 czerwca 2023
Odpowiedź od Giftalicious.co.uk
Hello
Thank you for your order review and your positive comments with regards to your ordering experience with Giftalicious. We look forward to your future orders with us.
Kind regards,
Emma
Giftalicious Team
I paid for next day delivery I was…
I paid for next day delivery I was waiting around for 2 days apparently they tried to deliver it and” no one was in” I had to go pick it up my self from the local postal office, when I finally got them it was stale. I tired to get a refund but I was ignored. very disappointed and I will not be ordering from here again.
6 czerwca 2023
Odpowiedź od Giftalicious.co.uk
Hello
Thank you again for your review.
We really would like to resolve this issue with you and would confirm that we have attempted to contact you without success. Kindly use the contact form on the website to email us directly, quoting your order number, and we will investigate and respond accordingly, alternatively kindly check your spam/trash folder in-case our emails have not been received.
We look forward to your response.
Kind regards,
Emma
Giftalicious Team
Do not waste your money!
Wish I had checked the reviews before purchasing. Dishonest, unreliable and bad quality. Do not waste your money. I'm never ordering from giftalicious again.
4 maja 2023
Opinia niezależna
Odpowiedź od Giftalicious.co.uk
Hello,
Thank you for your feedback which is very much appreciated. We are sorry to hear that you were displeased with your recent order.
If you wish to contact us with more information, we will try our best to assist further.
Regards
Sam
Giftalicious.co.uk
The person the gift was for she…
The person the gift was for she honestly loved it so much. Thank You so much I will definitely be ordering more in the future
26 czerwca 2023
Opinia niezależna
Odpowiedź od Giftalicious.co.uk
Hello
Thank you for your feedback, it is great to hear that your receipient was pleased with the item received. We look forward to your future orders with us.
Regards,
Emma
Giftalicious Team
Con Artists!
I ordered their Jumbo halal hamper for my sisters birthday. What they sent was nothing like what the images and description were on the website. The hamper looked half empty, the packs were a lot smaller and they'd apparently swapped stuff out for cheaper alternatives. I initially assumed they must have sent us the wrong hamper (maybe the medium hamper rather than the jumbo hamper) but when I complained, I was told to read the small print. I wasn't even asking for a refund, I just wanted them to send the product that I'd ordered. These guys are a joke! DO NOT ORDER FROM THEM!!!
UPDATE: 16th June 2023 - I posted a link to the Trustpilot reviews page to the Giftalicious Facebook and Instagram pages and suddenly found myself blocked from their profiles. I guess they don't want prospective buyers from finding out just howmany people they've conned?
7 czerwca 2023
Opinia niezależna
Long arrival time
Ordered a hamper. Has taken over a week to arrive.
Spoke to customer service as it was stated 3-5 days delivery. We contacted them and they gave us a rude response stating it’s 3-5 days after the order is processed.
Not happy with service
25 maja 2023
Opinia niezależna
Odpowiedź od Giftalicious.co.uk
Hello
Thank you for your review which is very much appreciated.
We apologise for any confusion with regards to delivery timescales as detailed on the website, we are actively monitoring and updating the website to ensure that all information is concise and clear, and implementing active tracking for all orders.
With regards to your interaction with the telephone support team, we are most concerned to hear that their response was rude, this will be addressed with the team manager to ensure that all staff convey information in a polite and clear manner.
Again we thank you for your feedback, which will enable us to make changes were needed.
Kind regards,
Emma
Giftalicious Team
Wish I read the reviews before…
Wish I read the reviews before ordering!
Website is created to a high quality so you are easily fooled.
NUMBER doesn’t work. And they don’t reply to emails when you tell them items are missing from the order.
Really sad that they advertise as halal/Muslim business yet so dishonest. You’d expect better.
20 kwietnia 2023
Opinia niezależna
AVOID
I am incredibly sad for my friend who spent £50 to send me a hamper from here.
It does not look like the website at all!
It comes in a cheap plastic box, covered in plastic and not in a wicker like as advertised.
All of the products do NOT have ingredient lists, best before dates etc. They have been chucked in a box and cellotaped shut, with cheap stickers covering the actual brand names.
The phone number also doesn't work.
The luxury barfi is also stamped with a brand name. Upon googling it comes up as a wholesale fudge from Amazon.
There is also a penny sweet in the box! How is that luxury barfi??
The registered company name and vat registration is also of a furniture company based in Birmingham.
19 kwietnia 2023
Opinia niezależna
Odpowiedź od Giftalicious.co.uk
Hello,
Thank you for your feedback which is much very much appreciated. We are very sorry to hear that you were displeased with your recent order, and for any issues in contacting us.
If you wish to contact us using the form below, we will fully review your order details and hopefully address your concerns and rectify were we have fallen short in this instance: https://giftalicious.co.uk/contact
We again thank you for your feedback and look forward to your further contact on this.
Regards
Sam
Giftalicious.co.uk
Odpowiedź od Giftalicious.co.uk
Hello,
Thank you for your feedback which is appreciated. We are sorry to hear that you were displeased with your recent order.
If you wish to contact us with more information, we will try our best to assist further.
Regards
Sam
Giftalicious.co.uk
SCAM, false advertising
Fake advertising, ordered one thing and got something completely not worth what i paid for and delayed delivery.
5 kwietnia 2023
Opinia niezależna
Odpowiedź od Giftalicious.co.uk
Hello,
Thank you for your feedback which is appreciated. We are sorry to hear that you were displeased with your recent order.
We have included a sliding gallery on most of our hampers now, to ensure customers are aware of the individual contents for the size you have selected. Hopefully this will clarify the exact contents for furture orders.
Ramadan is a peak season therefore we suspend our Next Day Deliveries during this month as specified on the delivery page. Deliveries during peak seasons can take 24-48 hours for expedited delivery. We apologise if this was not communicated effectively to you.
Regards
Sam
Giftalicious.co.uk
Absolutely fraud website
Absolutely fraud website. Please be aware and don't order.
They don't deliver what we've ordered! It's not worth wasting soo much money for nothing and if you're lucky enough to receive the hamper its not capable of gifting to your friends, feels like they have thrown everything in purposely. What a scam website!
25 marca 2023
Opinia niezależna
Odpowiedź od Giftalicious.co.uk
Hello,
Thank you for your feedback which is appreciated. We are sorry to hear that you were displeased with your recent order.
We have included a sliding gallery on most of our hampers now, to ensure customers are aware of the individual contents for the size you have selected.
Hopefully this will clarify the contents for future orders.
Regards
Sam
Giftalicious.co.uk
I ordered this £44.99 hamper Rubbish
My daughter recieved the hamper this morning very very disappointed all cheap stuff and also stuff missing no baklava no replacement instead of drink the hamper is not even worth £10 it's a scam website
26 marca 2023
Opinia niezależna
Odpowiedź od Giftalicious.co.uk
Hello,
Thank you for your feedback which is appreciated. We are sorry to hear that you were displeased with the hamper you received.
I have checked your order, and it seems that you specifically requested for some items to be removed from the hamper, one of which was the non-alcoholic wine. Without these items in the hamper, we agree that the hamper can look less good for value.
We try to design each hamper to ensure it looks full on arrival, and when items are removed or substituted, they can look empty.
Regards
Sam
Giftalicious.co.uk
0 stars
Really upset with this company! they don’t even deserve 1 star. Ordered nearly a week ago first class and have no received anything and customer service advisors are unhelpful and don’t even reply. Do not order from here. Scam
31 marca 2023
Opinia niezależna
Odpowiedź od Giftalicious.co.uk
Dear Zee,
I'm extremely sorry to hear that you have not yet received your order. Ramadan is a very busy period for us and the updated delivery timescales are available on our website here: https://giftalicious.co.uk/delivery
1st class delivery will mean that once your order is dispatched, we will send it on the service you have requested. However dispatch times have unfortunately been a little longer than anticipated this Ramadan.
We look forward to your order arriving very soon, and apologise for the short delay.
Kind regards
Emma
Customer Care Advisor
I am such a fool who didn’t read the…
I am such a fool who didn’t read the reviews before purchase. I received my order 5 days later and it’s absolutely horrendous experience. They sent me in £20 10 dates which doesn’t look like on their Giftalicious website. Whole nuts stuck in dates and some are running around in the extremely cheap box. Big Fraud they are. Please be aware of them. No one is picking my phone on Giftalicious customer service. ❌❌
31 marca 2023
Opinia niezależna
Odpowiedź od Giftalicious.co.uk
Dear Amara,
Thank you for your feedback. The Date Boxes were a new line this Ramadan and we are still tweaking their packaging and presentation. We sincerely apologise if the product fell short of expectations, and hope you will allow us to rectify this for you with a replacement or refund.
Please kindly reach out to us using the form below, and we will be happy to assist: https://giftalicious.co.uk/contact
Kind regards
Emma
Customer Care Advisor
Avoid at all cost!
Do not order from here!
The items do not look like the pictures. I received box mithai all same, no variety, one cheap type and they also forgot to send the box of jalebi, so they forgot one whole entire item.
Customer service is so poor, no help. Please stay away
Re-edited following companies response: The company responded on here, stating I need to contact them to rectify the issue, have already done this, I think they just want to look good on this platform… in return looking worse! They keep saying someone looking into this, and I get no conclusion.
24 marca 2023
Opinia niezależna
Odpowiedź od Giftalicious.co.uk
Dear Farhana,
Thank you for your feedback. We apologise for any inconvenience caused, and would like the opportunity to rectify this issue for you. We have since improved the Jalebi hamper considerably and would love to send you a replacement to try.
Please kindly email us using the form below, and we will be happy to assist: https://giftalicious.co.uk/contact
Kind regards
Emma
Customer Care Advisor
If there was zero stars I would give…
If there was zero stars I would give that. Terrible customer service. They do not respond. The item does not look anything like the photograph. Do not order.
27 marca 2023
Opinia niezależna
Odpowiedź od Giftalicious.co.uk
Dear SOT,
Thank you for your feedback and I am sorry to hear you have been dissatisfied with your purchase. We have recently improved a number of hampers to ensure they look exactly like the pictures on our website, and we have tweaked the images and descriptions on our website to ensure the items we send, look exactly like what is pictured.
We would love the opportunity to resolve this for you, by sending a replacement. Please kindly drop us an email using the form below, and we will be happy to assist further: https://giftalicious.co.uk/contact
Kind regards
Emma
Customer Care Advisor
ordered an item 10 days ago and paid…
ordered an item 10 days ago and paid for first class delivery, nothing yet received, didn't answer emails/telephone calls and left me out of pocket. Beware this is a rogue company!
14 marca 2023
Opinia niezależna
Odpowiedź od Giftalicious.co.uk
Dear Dila,
I'm extremely sorry to hear that you have not yet received your order. Ramadan is a very busy period for us and the updated delivery timescales are available on our website here: https://giftalicious.co.uk/delivery
1st class delivery will mean that once your order is dispatched, we will send it on the service you have requested. However dispatch times have unfortunately been a little longer than anticipated this Ramadan.
We look forward to your order arriving very soon, and apologise for the short delay.
Kind regards
Emma
Customer Care Advisor
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