Farm Direct Recenzje 

2153
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Absolutely great quality and range of products. Also great delivery service, getting the message about the delivery time and carrying the boxes on the first floor which is really helpful. There... Zobacz więcej

Oceniono na 5 z 5

Farm Direct is a supplier of an extraordinarily wide range of products, both fresh and packaged/tinned from all manner of small scale farmers and growers in the UK. Excellent service.

Reakcja na opinię

Oceniono na 5 z 5

I've been doing my weekly shop with Farm Direct for the past 6 months and I think they're fantastic. The range of produce they offer is incredible and you can taste the difference in quality. Always... Zobacz więcej

Oceniono na 5 z 5

I've been using Farm Direct for a few years, and absolutely love it. The food is great quality, you can choose what you like (not limited to boxes), you know where everything comes from, and the team... Zobacz więcej

Informacje dotyczące firmy

  1. Supermarket
  2. również w kategorii:
  3. Dostarczanie produktów spożywczych
  4. Jedzenie z dowozem
  5. Sklep z owocami i warzywami
  6. Sklep z towarami sezonowymi
  7. Sklep z żywnością ekologiczną

Napisane przez firmę

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(2153)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 140

Napisz recenzję
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Oceniono na 5 z 5

This is a very kind company

This is a very kind company, they are responsive to issues. The food they deliver is brilliant and worth the money. The delivery drivers are always really kind and nice, and happy to wait while I put the food into boxes. This company have become a life saver for my illness.

1 sierpnia 2026
Logo Farm Direct

Odpowiedź od Farm Direct

hi Chloe,

Thanks so much for taking the time to feed back and for your kind words, very much appreciated,

Robert

Oceniono na 5 z 5

Farm Direct are the best

Farm Direct are the best! I have been buying my weekly groceries from Farm Direct for many years and love them. The food is seasonal, local, ethical, fresh and tastes so much better than supermarket groceries. Far less packaging and lovely people!

18 sierpnia 2026
Opinia niezależna
Logo Farm Direct

Odpowiedź od Farm Direct

hi Claudia,
thanks so much for the enthusiastic feedback,
it means everything to us!
Robert

Oceniono na 5 z 5

excellent products

Farm Direct offers excellent, fresh, and seasonal products, including unique items you won’t find elsewhere. Their selection of meat, fish and cheese is particularly good. A true gem!

1 sierpnia 2026
Oceniono na 1 z 5

The company keeps sending rotten eggs.

The company keeps sending rotten eggs.
It already 2nd time I receive duck eggs that is rotten. I ordered 6 pack of 6 eggs but received 10 packs. Once started to check I realize that half of the eggs completely rotten. And the rest is already old and will go bed very soon. It is disgusting, the customer have to deal with rotten eggs. Not ordering from this company anymore, not recomend to anyone.

13 sierpnia 2026
Opinia niezależna
Logo Farm Direct

Odpowiedź od Farm Direct

hi Remi,

thanks for returning all the eggs, which i have reviewed to understand what went wrong - initially, i put four boxes of eggs in your order from what was available and i looked at one of hte dates, and it said 18th august - i failed to look at the 3 others that were dated 8/8 - these should have been thrown out, but it was my fault for not checking more closely.

I put those in your order, but then we had new stock come in, before your order went out and so we put in 6 of these in, all dated 22nd - these were all in good condition, though a shorter dated than we would usually expect - and so i have picked up with our supplier to understand why this is, as it is not good enough - though they were in date and in good condition.

that meant you had 10 boxes in total against 6 ordered - 6 of them were in good condition - the other four should have been removed - so a bit of a series of errors by me and the team and i really apologise for my incompetence and the inconvenience caused.

original response -

i am very sorry for this - as discussed over the phone and by email - i am waiting to get the eggs back from you today and we will look at what has gone wrong, most of the boxes came into us only this morning and so i don't see how they can have been in such a bad state,

I am very sorry for the inconvenience caused, and i will get back to you once i have looked into it,

Robert

Oceniono na 4 z 5

Great meat

The beef i ordered was good quality not seen in normal supermarkets

31 lipca 2026
Logo Farm Direct

Odpowiedź od Farm Direct

hi Raluca,
thanks for your feedback, its very much appreciated,
Robert

Oceniono na 2 z 5

In the past I have had excellent…

In the past I have had excellent produce from this company. My last few experiences have been poor. I order something, and completely the wrong product is sent.
This latest one is a good example. I got an email stating English Discovery apples were in stock. I ordered 8kg for family, friends and me. What arrived were Gala apples, and not even English, and two rotten ones in the box.
The mission statement is inspiring and I really want to support this, but supplying foreign standard issue instead of English heritage varieties is not something I want to support.
I have now had a full explanation and offer of refund, which makes me feel a lot better about the situation. The hot weather has been difficult for purveyors of fresh produce, and the logistics are challenging. So I will be putting another order in and hoping for the genuine article - there is nothing to beat our English heritage apples and this is one of very few companies that offer to supply them.

7 sierpnia 2026
Opinia niezależna
Logo Farm Direct

Odpowiedź od Farm Direct

Hi Susannah

I am very sorry for this poor service, we were excited to be getting the first discovery apples In last week but unexpectedly there were significant quality issues with them, due to the hot conditions, which meant that they had to be sorted through and poor ones picked out. This meant that we actually received a fraction of the quantity we wanted.

We did end up getting some non ul gala apples in to deal with the situation at short notice and not let customers down and we should have flagged that to you either by email and or on the doorstep, and I am sorry if we didn't and we can of course refund the apples

I will look into this when I am back in front of a PC and am very sorry for the inconvenience caused.

Robert

Oceniono na 5 z 5

Great quality produce

Great quality produce, friendly and helpful customer service. Not the least expensive but excellent value.

31 lipca 2026
Logo Farm Direct

Odpowiedź od Farm Direct

hi Craig
thanks so much for your support and feedback, we very much appreciate it,
Robert

Oceniono na 5 z 5

Excellent fruit

Excellent fruit, lovely flowers - delivered accurately and on time. A delight - thanks! Decent prices too.

31 lipca 2026
Logo Farm Direct

Odpowiedź od Farm Direct

hi Mr Last
thanks so much for your support, we really appreciate it,
Robert

Oceniono na 5 z 5

Excellent

Quality products, prompt delivery and good customer service

27 lipca 2026
Logo Farm Direct

Odpowiedź od Farm Direct

hi Yinka,
thanks so much for your support and feedback, its very much appreciated,
Robert

Oceniono na 5 z 5

Amazing quality for a very good price

Amazing quality for a very good price. The delivery is always on time and the products taste and smell very yummy. Would recommend!

2 lipca 2026
Logo Farm Direct

Odpowiedź od Farm Direct

hi Maria
thanks so much for your feedback and for supporting us, it means everything!
Robert

Oceniono na 5 z 5

I absolutely love farm direct

I absolutely love farm direct. I have been trying to get all my friends to use because it is honestly the best. Quality is 10/10, delivery is smooth, great selection.

31 lipca 2026
Opinia niezależna
Logo Farm Direct

Odpowiedź od Farm Direct

hi Morgane
thanks so much for your generous feedback, its very kind of you,
Robert

Oceniono na 5 z 5

Good quality local seasonal produce

Good quality local seasonal produce, both organic and pesticide free at reasonable prices.Sustainable packaging with minimal plastic in recyclable boxes that can be returned at the next delivery. Very friendly drivers. I like the live tracker sent on the morning of delivery so that you know exactly when to expect the delivery. Occasionally there's the odd off product or poor packing of the boxes with fragile produce below heavier items but complaints are swiftly responded to and refunds offered when possible. The summer fruit offer from my last orders have been exceptionally good.

19 czerwca 2026
Logo Farm Direct

Odpowiedź od Farm Direct

Hi Ariela

Thanks so much taking the time to feedback, we are really grateful for it and for your support.

Robert

Oceniono na 5 z 5

Love the seasonal

Love the seasonal, fresh fruit and veg!

9 lipca 2026
Logo Farm Direct

Odpowiedź od Farm Direct

Hi Sharfaa

Thanks so much taking the time to feedback, we are really grateful for it and for your support.

Robert

Oceniono na 5 z 5

Great quality service - true to its mission

From the great range of products and easy ordering, to the friendly delivery and excellent quality produce, the whole experience has been brilliant. Receiving a genuine follow-up from Robert at Farm Direct to make sure everything was okay was a lovely touch.

It's refreshing to find a business that genuinely lives its mission rather than just talking about it. Highly recommended.

9 lipca 2026
Logo Farm Direct

Odpowiedź od Farm Direct

Hi Sinead

Thanks so much taking the time to feedback, we are really grateful for it and for your support.

Robert

Oceniono na 5 z 5

Knowing the products are LOCAL is very…

Knowing the products are LOCAL is very important.
Delivery is on time and always a friendly person!

6 lipca 2026
Logo Farm Direct

Odpowiedź od Farm Direct

Hi Rebecca

Thanks so much taking the time to feedback, we are really grateful for it and for your support.

Robert

Oceniono na 1 z 5

Very disappointing experience

This was my first and last experience with this company. The customer service was terrible. On the day my order was delivered, I received another invoice with a different amount and was charged again. I called, emailed, and even submitted a contact form through their website, but I never received any response. Very disappointing experience. I would recommend ordering from a company that is more trustworthy.

17 lipca 2026
Opinia niezależna
Logo Farm Direct

Odpowiedź od Farm Direct

hi FR

i am very sorry to hear this - can you give us some kind of idea of who you are so we can deal with the issue?

Yes your invoice might vary from the original sum as the some items (eg meat / fish) are charged on a price per kg.

I look forward to hearing from you,

Robert

Oceniono na 5 z 5

A decade with Farm Direct

Farm direct are absolutely brilliant! I’ve been with them for almost a 1 decade now. Really good product, i love how everything is seasonal and from the UK. They are great at communicating if there ever is any issue and they are always offering deals or new and exciting offers.

Great team, great product 12/10!

26 czerwca 2026
Logo Farm Direct

Odpowiedź od Farm Direct

hi Lea
thanks so much for your longstanding support, it means everything to us,
RObert

Oceniono na 1 z 5

DOES NOT DELIVER OUTSIDE OF LONDON BUT NO INFORMATION ON SITE

NO NOTICE ON MAIN SITE PRIOR TO ADDING ITEMS TO BASKET.
JUST A CANCELLATION A DAY BEFORE DELIVERY

TELLING YOU BECAUSE THEY CLEARLY DONT RESPECT CUSTOMERS TIME by giving a response that doesn’t address the core issue of not informing people before they start putting basket. It's too late at checkout. Letting items be purchased when chosen as not being collected is poor management. Fancy picking if the order is big enough to make it worth going slightly outside of the zone? Inform of min orders. What an entitlement. Poor poor admin and site and bs instead of constructive action.
I will go directly to farms because this service by third party cannot be a*** to improve anything for the sales benefit.

16 lipca 2026
Opinia niezależna
Logo Farm Direct

Odpowiedź od Farm Direct

hi there

sorry you didnt leave a name - i am very sorry for the inconvenience caused - yes we dont deliver outside of London, and on checkout if you are not in our postcode area, then you do get a very big red sign on checkout saying -

"Please note, we only deliver to postcodes within London's North and South Circular.
We haven't recognised your postcode XXXX XXX so we cannot guarantee you home delivery.
Please email store@farm-direct.com for more information".

we accept orders anyway for two reasons

1, as many customers choose to come and collect
2, we try and be human and flexible if people are fractionally outside the delivery zone.

I appreciate that didnt work for you and am sorry for the inconvenience caused,

thanks
Robert

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