Expansys Official Recenzje 

完全に詐欺サイト。

春節モードなので2月上旬に発送予定、と言っておきながら、今度は2月中旬以降の発送になる、とAkemi Shibuyaなる人物から連絡あり。

キャンセルしたいなら受け付けるというが、4日で届くという言葉を信じ、すぐに使えるようにアクセサリー類を買ってしまっていた。

そもそも、連絡内容はほぼコピペで意味がない。
これ以降、ここで買い物をするのは自ら詐欺師に財布を差し出すようなものだ。

1月中旬には以下の連絡があった。

>弊社で発送の手続きを進めているところ、ペイパルで
>のお客様の配送料金お支払い額が
>FEDEXの代金ではなく４００円程度安いヤマト運輸の
>代金としてあることがペイパルの記録で 認められま
>した。FEDEXの配送到着は大量の端末購入や大型商品
>の配送以外はヤマト運輸の 場合とほぼ同じです。そ>
>のため、わざわざ数百円を追加でお支払いいただくよ
>りもこのままヤマト運輸での 配送として進めさせて
>いただき、一日でも早くお客様へのお届けを完了させ
>ていただけませんでしょうか。

そもそもペイパルなんて選択していないし、Fedexも選べもしなかった。めちゃくちゃな内容。
商品が届いた人が本当にいるのだろうか。

I want to cancel my order since you are not answering my calls or emails, and I cannot trust your website and company.

I called Expansys hk many many times, but they are not picking up my call.

And they mentionned in the website that delivery of my product will be in 1-2 days, but no product has arrived with no email reply and call.

Please proceed to cancel my order and if you are not canceling my order and no reply,

I will take legal action to get this refund both from Korea and Hong Kong.

My order reference number is as below:

31X3-0C09-38BC

Please proceed with my cancellation of my credit card or refund now.

Totally disappointed with them, and bad impression from this company.

I hope they are not scam, at least.

Order placed for a new laptop.
Payment Taken
No communications or responses to emails, for over a month.
I am going to contact my bank to recover the credit card payment.

total waste of time.
I ordered a phone but somehow the order wasn't processed by them. After two weeks my credit card redrew the payment.
During those 2 weeks I spent time writing several Emails: no reply.
I tried to call: two numbers I found in WWW did not pick up.

They never reply by email, and it is their only CS channel.

And they insist my order is shipped, but their tracking number is wrong (or they put the wrong address and phone number for my parcel)

But there is no channel to adjust it and get help about it.

Of course, there are no methods to cancel the order and get a refund.

This site is totally a scam.

Ordered "Ducky One 3 Fuji Series 108 Keys Full Size" with standard AU - DPEX/Toll (Tracking Avail) 18 days ago. Website says 3-9 which is when I'm assuming the package is shipped and have heard no news on it and not even able to track it with order tracking. I've sent a couple emails and not a single response with the package details or current status which I requested. Worried that my package is lost or worse I've been scammed but keeping high hopes, hoping this review can do something. If anything worse happens I'll have to contact paypal or the website and request a refund. When my package arrives I'll change my review to better suit. Currently hoping the package is either on it's way just slow or another will come if it's lost, otherwise the ACCC is an option!

PayPalで支払いを終えてから、1週間以上たっても発送されない。在庫有りの状況で購入し、現在も商品ページは在庫ありとなっている。メールで複数回問い合わせても、「お待ち下さい」の自動返信のみで返答なし。以前利用したときは、こんなことなかったので非常に残念。
2/2個人メールで問い合わせても返事くれないので、PayPal経由で返金を申し出ると
すぐにShibuya Akemi名のメールが届いて、「ペイパル社にディスピュートのクレームを申し立ての状況の場合弊社がご注文をキャンセルしてペイパル社に返金してもペイパル社内でディスピュート申し立て中のアカウントに返金進行ができないとのことですのでディスピュートを取り下げしていただけませんでしょうか。」と返信が。やや日本語が怪しいが、要約すると「返金してやるから、PayPal経由での異議申し立てを取り下げろ」ということらしい。ただ一度異議申し立てを取り下げると二度と返金の依頼をできないに状態になってしまう。。全く信用ならないので、クレームにグレードアップしPayPal様の力を借りて返金を求めた。
2/28やっと全額返金。PayPal様ありがとうございます。エクスパンシスの評価は、一応返金はあったので星1から2に。

約2ヶ月我慢しましたが届きませんでした。　
毎回問い合わせは先延ばしでイライラしていました。

サイト上にはクレジットカードの決済は発送時と書いてあるが、注文時に決済されまだ、発送されていない。

安くてすごく楽しみにしてるが注文から1ヶ月以上かかっても発送されない。

I have not had any response from Expansys Support. After many emails I have been ghosted for over a month after placing an order (for over $240AU), over what I was told was a simple postal address issue.
16/02/2023 9:00am Update:
After giving my feedback at Expansys forums (All of which got promptly removed) I still got no Expansys feedback even though clearly they were monitoring me.
2 weeks ago I took my complaint to PayPal, and surprisingly Expansys responded the next day requesting me to retract the complaint from Paypal, but I gave them 2 weeks (until tomorrow) to return the funds before I escalate it. Hopefully, this all ends soon. All correspondence since their reply has been through PayPal, including forwarding of their comments, and my last reminder last night.
16/02/2023 4:00pm Update:
Money Refunded.

order 31CM-0800-70D9.
I cannot reach them via email. No other way of communication.
I have ordered and paid for a powerboard on the Expansys website on 25/01/23 and have not received any confirmation when the item will be delivered.
I sent them multiple emails to get a delivery status update as I had not received any communication from them.
I received an automated reply saying that a rep would contact me, no rep has contacted me.
The only way to communicate with them is by an email, support ticket
or support forum. I have now tried all 3 channels with no response except an automated reply.

A quick search on google about Expansys reviews shows similar experience by many other customers- Expansys use shonky advertising and retail practices.

I have given you 5 days notice and I have contacted my credit card to get a Refund.
very poor in communication and very very poor.

Regards
Mohamed Azmi Ibrahim

Do not buy from this website!!! I repeat do not. They do not honour warranty claims so if something goes wrong you are on your own. Worst possible customer service. They are not based in Australia so you have no rights as a consumer. Buyer beware

ordered a steam desk the package was pack very good and arrived very quickly thanks

I bought from them 2nd time. This time the same problem(the last time I received an item after a few weeks), but no response from the company after a week. The payment was made, by the way, on the day of order placement. I have sent two messages to them but received only an automatic reply. I hope they will see at least this review.
Thanks.

商品届かないし、問い合わせも返信無し

1 月 29 日に注文し、クレジット カードで支払いましたが、まだ注文が処理されていません。メールしても返事がありませんでした。これは私の注文番号 31V1-1801-5DEC です。確認してください

Ordered the Apple HomePod mini 2 weeks ago from Singapore Expansys website, I still have not received the item, sent multiple emails without reply. I won’t be surprised, if ever the product get delivered, it would be in working condition and it will spiral further downward from there.

This online shop is by far the worst online shopping I had ever come across.

It looks like a reputable online shop, but seems otherwise.

Be warned, if this review ever see daylight.

Ordered a Steam Deck. The package was very well packed and it arrived super quickly.

I want to cancel my order and get my money back
Order Ref: 31LB0C1513CB
Ordered: 20/1/2023
Total: HK$6399
You did not reply to my emails
I want my money back

Shipped the next day from the warehouse and email inquiries were answered within 24 hours.

However, the online status on their site is broken and cannot check tracking. At the time of writing this review, tracking with the shipping carrier is recommended.

Ordered over a week ago, no update on shipment despite the website saying it is in stock. I also paid a premium fee on delivery.
No response to my email asking for updates.
Disappointing customer service especially as they take money straight away.