Expansys Official Recenzje 

I ordered a JBL Speaker last November 23, 2022 and paid for it immediately however until now May 10, 2023 no speaker was delivered. I emailed them many times but always get a response "Your ticket has been received. One of our agents will reply to you shortly.", however no agent contacted me, nor email update.

33DJ-1809-89FBの注文番号で在庫ありと書いてあるスマホを買いましたが一向に送られてこないです。
そのスマホはいまだに在庫ありで掲載されています。
しぶやあけみさんという担当者は納期のメールも返してこず、キャンセルの連絡にもレスポンスがないです。
企業として最低の対応だと思います。

Ordered laptop 30/4/23, 3 in stock, Visa transaction went through straight away. Order Tracking explained they had to order a NZ/Aus plug. Ok, until yesterday 4/5/23 Order Tracking says 0 Laptops in stock, have to order plug & Laptop. Unbelievable. Have asked to cancel order & refund money. Fingers crossed
** Update 6/6/23
On 18/5 Expansys said they'd refund me, will be between 7 & 49 working days!! - still waiting. Contacted my bank, they are going to help me. They say Visa rules are Expansys should refund me within 15 days of cancelation, I should've had my money back by 2/6. These guys are blatant rip offs, making up their own rules

I ordered an Intel NUC PC.

Shipped on 4/18 and received on 4/21. This was faster than the latest EMS shipping speed.
The product was of course perfect.

It was the first time I bought a product other than a smartphone from expansys, but I was very satisfied.

To suggest one improvement, it is necessary to provide a little more detailed specification information on the product page. In particular, the lack of information on PC-related products makes them hesitant to purchase.
(Translated by Google)

Placed an order for item that showed as in stock with estimated delivery 6-10 business days.
Received auto response stating
"Unfortunately we are not able to deliver to PO Box addresses. Please provide your residential or business address for further handling."

I had originally provided a street address for delivery the PO box was provided as the billing address.

I asked them to make the billing address the same as the delivery address but this request was ignored.

Multiple attempts to provide information and request a status update received nothing but an auto response saying
"Your ticket has been received. One of our agents will reply to you shortly."

Best case scenario: atrocious customer service
Worst case: running a fraudulent campaign

ADVICE: Avoid using this company and don't trust positive reviews.

Shocking experience. Purchased product which was listed as 'in stock'. After payment, order confirmation stated they held none in stock and no indication of when this might change.

Multiple attempts to raise tickets at customer service went unanswered until PayPal dispute was raised - then they got in touch to request I close the dispute or they would not continue to 'process the order'.

Multiple requests for refunds ignored.

Worst online purchasing experience.

The website continues to list the product as in stock and available now.

EDIT: PayPayl concluded the dispute and refunded my purchase price. I am very grateful I paid through PayPal as otherwise I would have had little recourse. Will never purchase an item from this retailer again.

Do not buy from this company they are a scam I lost $389 to this company promising delivery within 6 days it’s now been 5 months and still nothing no response no kid’s tablets no refund online criminals.. To the reply bellow from expansys what do you think ive being doing ive been in contact with with uses and it goes nowhere, months of no response then i get a reply form uses saying its discontinued then u cancel the order and promise a full refund.. so where's the refund its been months and nothing has been refunded in fact use have stoped replying again!!

What a scam company ever!

Ignore my email about cancel an order, won't purchase from here again!

This is an absolute scam company. Dont know where they get people to give 4-5 start reviews. Bought from them and when they did not delivered and i called my card company to report on a fraud transaction, they replied to my email to tell my bank not to cancel transaction and that i will not get my money back. I am surprised how they are still able to be able to operate an online presence. Do not buy any website that does not have any address and telephone number!

I searched high and low to find a game on the PS5, why did I buy here? Its the cheapest and fastest source. Over 50% cheaper than lazada or shopee or the likes, even 2 official retail stores DONT have it in stock. Well done.

DON'T BUY FROM THIS COMPANY. I ordered a Xiaomi 13 Pro phone from this company. A while later I found that the parcel was stuck at customs. I tried to contact Expansys but they didn't respond. I ringing the courier they told me what I needed to do to get it released. It DIDN'T come with Google app as it the site said. I emailed them but they didn't respond. I found that there was a question and answer area at the bottom of the product page. Someone from the company responded here and provided install instructions. They didn't work and that was the last I heard from them. I have since found a way to install Google apps on the internet.

I had a terrible experience with Expansys this time. I have used them in the past with no problem, but this time, it was bad. I ordered a Galaxy A53 5G and Expansys charged my credit card immediately. After one week with no update, I sent an email asking if they could tell me what was going on with my order. They replied two days later and said they understood I wished to cancel my order! I had not asked for that and had only asked what was happening. I asked them to go ahead and cancel at that point, because I was already annoyed with their poor service. They accepted that, but of course, the refund of my money will "take some time" – They were quick to take my money, slow to refund it when they cancelled my order. I am still waiting on my refund 2 weeks later...
I highly recommend avoiding this company. The prices looked attractive, but I wish I had not ordered from them.
Order Number: 3359-1811-E9FD

何度もeXpansysでスマホを購入して来ましたが、ここ最近は本当に納期が遅い。。
最近では3月初旬に在庫あることを確認した上でGALAXYをPayPalで購入しましたが、発送連絡及び発送予定のメールは1度もなし。
こちから発送日時の確認する度に、入荷予定が伸びていきます。結局キャンセルしました。

納期が遅くなる場合。こちらから問い合わせる前にeXpansysから連絡するのが普通の対応だと思いますが。。

とにかく。何かおかしなことがeXpansys側にあると思います。少なくとも今までとは明らかに違います。購入を控えて今後との評価、様子見ることが良いとおもいました。

Great price, delivered on time with tracking info

We apologize for the inconvenience caused by the complicated transaction, such as canceling and reordering after ordering. There were several misunderstandings in the middle of the transaction, so there were times when I was worried about the difficulty of overseas transactions. However, thanks to the sincere response and good follow-up until the end, I was relieved to be able to trade safely.
Thank you very much. We look forward to working with you next time.

Finally, I have a request. Please email us your receipt. For more information, we will send an email to your company representative.

質疑応答も丁寧で、対応も早かったと思います。

!!!!!DO NOT BUY OF THESE !!!!
VERY BAD SERVICE
NO REPLYS
NO GOODS
TAKES MONTHS!!!!

商品が届かないという声をちらほら聞いていますが、私の手元にはちゃんと商品が届きました。サポートもレスポンスしてくれました。
GalaxyS23Ultraは香港版でした。友人はUAE版が届いたと話していたので、ランダムで送られている模様です。それは記載すべきだと思います。

iPad miniを1/23に在庫6個の表示を確認し注文。
以降香港倉庫に入荷待ちの状態が1ヶ月続き、途中入荷予定を数回カスタマーサービスに問い合せるも音沙汰なし。

1ヶ月で堪忍袋の緒が切れ、キャンセルを依頼。キャンセルには即日応じキャンセル連絡があったものの、以降返金手続き進捗なし。
返金手続きの状況を問い合わせたり、返金見込みを問い合せるもまたも音沙汰なし。

ペイパルで購入していたので、音沙汰がなく返金手続きが滞っていることを理由にクレームとして処理し、ペイパル経由でeXpansysに問い合わせるも、またも無言。
気づけばeXpansysから無回答のまま、突如ペイパルから返金連絡が来ました。ただし、肝心のeXpansysからは、返金連絡も、クレーム申請に対する異議申し立ても、返金が滞っている言い訳も一切なし！

これだけ待たせて、お金もすぐには返金せず、一切の連絡も謝罪もなし。
会社としての姿勢がなってない。

もう二度と買いません。皆さんも気をつけて！