EuroDNS Recenzje 

321
•
Wynik TrustScore: 3 na 5

3,0

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Used this company for several years with good result, until now. They are attempting to charge a massively inflated renewal fee, which I have not agreed to, prematurely and without warning. Disreput... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

If you register a new domain, make sure to check the "automatic renewal", as there is no refunding if the domain gets renewed by mistake. In my opinion, in the EU, a purchase should be refundable, esp... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Je suis arrivé chez Eurodns en panique ; je venais de quitter un fournisseur qui ne me donnait plus satisfaction. Très rapidement, les interlocuteurs différents ont planifié les soucis et j'ai pleinem... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Meermaals pogingen gedaan om onze account info te updaten, het telefoonnummer was immers verouderd. Dit lukte niet maar in een of andere actie was dat nummer van belang om je identiteit te bevestigen... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca DNS
  2. również w kategorii:
  3. Dostawca rozwiązań e-commerce
  4. Dostawca skrzynek email
  5. Hosting internetowy
  6. Usługi dla biznesu

Napisane przez firmę

Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.


Dane kontaktowe

3,0

Średnia

Wynik TrustScore: 3 na 5

321 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 94% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,0

Wszystkie recenzje

(321)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 69

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Einfach unfassbar langsamer Service der…

Einfach unfassbar langsamer Service der Mein unternehme sehr viel gekostet hat!!

20 grudnia 2023
Opinia niezależna
Logo EuroDNS

Odpowiedź od EuroDNS

Hi Jan,

After reviewing your case, we can see that your domain name expired.
As part of our standard procedure, reminders were sent to the email address you provided during registration. It’s possible these reminders may have ended up in your spam mailbox, which could be why you did not see them. We apologize for any inconvenience this may have caused.

Best regards, EuroDNS team.

Oceniono na 1 z 5

Complex automatic renewal and expensive fees

Complex automatic renewal, expensive fees.

13 grudnia 2023
Opinia niezależna
Logo EuroDNS

Odpowiedź od EuroDNS

Hi Anne,

We're sorry for the inconvenience you've experienced with our automatic renewal process and fees. We strive to improve our services and would like to address your concerns.

Please provide your reference number or order ID so we can investigate your case.
You can also contact our customer support team at support@eurodns.com.
Thank you for your feedback.

Best regards, EuroDNS team.

Oceniono na 2 z 5

Ma boite mail prise en otage

Attention, quand vous quittez Eurodns, prenez toutes les précautions de sauvegarde préalables.
Aucun transfert de données n'est automatique et simple.
Sinon, après le transfert d'hébergement, de nom de domaine ou de boite mail, la récupération est facturée.
Aucun moyen de récupérer mes mails si je ne paie pas. La boite est bloquée. Je devais tout sauvegarder AVANT de transférer le non de domaine.

6 listopada 2023
Opinia niezależna
Logo EuroDNS

Odpowiedź od EuroDNS

Cher client,

Merci d'avoir partagé votre expérience avec nous.

Afin de garantir que nous puissions vous aider le plus rapidement possible, veuillez fournir un numéro de référence ou votre numéro de commande.

Vous pouvez également contacter support@eurodns.com ou nous appeler sur notre assistance téléphonique, que vous pouvez trouver sur my.eurodns.com/about/contact.

Cordialement, l'équipe EuroDNS.

Oceniono na 1 z 5

Votre information pour le prolongement est venu beaucoup trop tard! Un seul message lors de mes congés.otre information pour le prolongement…


Votre information pour le prolongement est venu beaucoup trop tard!
Un seul message lors de mes congés.

24 października 2023
Opinia niezależna
Logo EuroDNS

Odpowiedź od EuroDNS

Hi John, we're sorry to hear about your experience.
Since we send several reminders before the renewal period of a domain, there's a chance they might have ended up in your spam folder. We advise checking it regularly to ensure you receive important notifications. We're continuously working to improve our email delivery system to minimize such occurrences. Thank you for your understanding. Best regards.

Oceniono na 1 z 5

Did not accept my payment with credit…

Did not accept my payment with credit card. Did not explain why this payment method was refuses. I have to ask a friend to use his PayPal account to make the payment instead.

4 października 2023
Opinia niezależna
Logo EuroDNS

Odpowiedź od EuroDNS

Hi Joe, we apologize for the inconvenience caused by the refusal of your credit card payment. Rest assured, we are actively working to ensure such issues are promptly resolved and provide a smoother experience for our customers in the future. Thank you for bringing this to our attention.

Oceniono na 1 z 5

Worst experience ever!

Bad experience ever.

They have 5 days to provide you with a transfer code and will make full use of those 5 days.
In the hope that you forget and that your domain name is automatically renewed.

They will also send you a link from ICANN to prove they have 5 days.

And they act as if they are obliged to wait 5 days, but that is not the case at all.

"
Your registrar may allow you, via an online interface tool, to generate and manage your own AuthInfo code. If not, you will need to contact your registrar directly to obtain it. Your registrar must provide you with the AuthInfo code within five (5) calendar days of your request.
"

19 września 2023
Opinia niezależna
Logo EuroDNS

Odpowiedź od EuroDNS

Hi Mathieu, we're sorry for your experience.
We follow the ICANN protocols diligently to ensure the safety and security of domain transfers. As per ICANN guidelines, registrars must provide the AuthInfo code within five (5) calendar days of the request, aiming to prevent unauthorized domain transfers and ensure the rightful owner's control.
We appreciate your patience and understanding in this matter.

Oceniono na 1 z 5

This kind of company makes my blood…

This kind of company makes my blood crawl. When you get the domain ( for which you paid handsomely), and you want to change it the DNS to point to your server, they have the nerve to charge 50 euros for that... 50 euro for changing the DNS? I make the change, there i literally nothing they have to do. Regardless of the B.S. they try to sell you, then of course, if you want to leave scammers like these, guess what another 50 euro we charge for transferring the domain.. in short, if you sneeze, you pay,

this is what they write "Transparent prices
No hidden costs or price jumps. We believe surprises are for birthdays only",

I am looking everywhere on the website where it clearly is mentioned that changing a DNS costs 50euro , as yet i have to find it

STAY AWAY FROM THIS COMPANY. don't make the mistake I made as there are way better alternatives out there!!

14 września 2023
Opinia niezależna
Logo EuroDNS

Odpowiedź od EuroDNS

Hi Jay,

Upon further review of your case, it appears that there was no default payment method saved, resulting in the failure of the auto-renewal process. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or concerns, please feel free to let us know

Thank you for sharing your experience, we value your perspective on our services.
Best regards, EuroDNS team.

Oceniono na 2 z 5

Declined payment on valid card

I spent a lot of time finding domains (they offer literally thousands) and as I finally entered my card details (paying EUR 1500 ), immediately my cart was emptied and a message appeared "Payment declined".

I own (and coded) a large online store and it is clear that the data never was sent to a payment gateway but that their site itself decided that the payment details somehow must be suspicious. Well - it's issued by an Austrian bank, the balance is EUR 74,000 and the daily limit is EUR 3,300. Amazon and all other merchants in the EU never declined it. Only EuroDNS..

They have more issues with their site: When you add another site when you've already started the checkout process, they won't let you alter the DNS servers anymore. And I had to do that, since their store "lost" the CN domain I'd added.

UPDATE: They got back to me and were rude "Considering that your bank has a reputation much higher than Elon Musk's,..."

They mentioned the error code that their payment processor Ingenico issued, claiming my bank was to blame. However when I read the documentation for that error, it's clear that it's a bug in Ingenico's API handling:

105 - Invalid paRes from issuer

Cause: The issuer returns an URL-encoded PaRes or MD.
Solution: URL-decode the PaRes and MD before submitting them in the /payments/details request.
Cause: The issuer returns the correct PaRes value, but the parameter name is different from PaRes, for example PaResponse or paRes
Solution: Ingenico/Adyen only accepts this parameter as PaRes. If the issuer has returned something different, make sure that you change it to PaRes before submitting it in the /payments/details request.

14 września 2023
Opinia niezależna
Logo EuroDNS

Odpowiedź od EuroDNS

Hi Franciscus, we're sorry to hear about the difficulty you faced with your payment on Eurodns. It's frustrating when transactions encounter unexpected issues. Your feedback about the payment process and their customer service response is valuable for them to improve their services. If there's anything else you need assistance with, please don't hesitate to let us know.

Oceniono na 5 z 5

Very satisfied

Fast, very competent support. Well-functioning backend with which the domain transfer could be done without any problems.

18 sierpnia 2023
Opinia niezależna
Logo EuroDNS

Odpowiedź od EuroDNS

Thank you, Robert!

Oceniono na 4 z 5

Essential

EuroDNS is reliable, fairly priced, and convenient in that they offer themselves as the local residency as required for DE domains.

I've never had a problem with them, although the website is sometimes unintuitive to navigate.

10 sierpnia 2023
Opinia niezależna
Logo EuroDNS

Odpowiedź od EuroDNS

Thank you for your kind words, Angus!

Oceniono na 5 z 5

Best Partner

I've been using EuroDNS for over 15 years and I've never had any problems.

Orders were dealt with quickly, as were support requests.
Usage is simple and transparent

19 lipca 2023
Opinia niezależna
Logo EuroDNS

Odpowiedź od EuroDNS

Glad to hear it, Klaus. Thank you!

Doświadczenie Trustpilot

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