Used this company for several years with good result, until now. They are attempting to charge a massively inflated renewal fee, which I have not agreed to, prematurely and without warning. Disreput... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
If you register a new domain, make sure to check the "automatic renewal", as there is no refunding if the domain gets renewed by mistake. In my opinion, in the EU, a purchase should be refundable, esp... Zobacz więcej
Reakcja na opinię
Je suis arrivé chez Eurodns en panique ; je venais de quitter un fournisseur qui ne me donnait plus satisfaction. Très rapidement, les interlocuteurs différents ont planifié les soucis et j'ai pleinem... Zobacz więcej
Reakcja na opinię
Meermaals pogingen gedaan om onze account info te updaten, het telefoonnummer was immers verouderd. Dit lukte niet maar in een of andere actie was dat nummer van belang om je identiteit te bevestigen... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca DNS
- również w kategorii:
- Dostawca rozwiązań e-commerce
- Dostawca skrzynek email
- Hosting internetowy
- Usługi dla biznesu
Napisane przez firmę
Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.
Dane kontaktowe
24 Rue Léon Laval, 3372, Leudelange, Luksemburg
- +352 26 37 25 20 0
- support@eurodns.com
- www.eurodns.com
3,0
Średnia
321 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Auch beim zweiten mal wo ich Hilfe…
Auch beim zweiten mal wo ich Hilfe brauchte wurde mir fachlich und schnell geholfen !
EuroDNS kann ich nur weiterempfehlen.
30 sierpnia 2024
Opinia niezależna
Odpowiedź od EuroDNS
Thank you, Paul! :)
Quick but unhelpful
Customer service was quick to respond but wasn’t actually reading the questions so it took ages to get a problem resolved. Resembled talking to a bot even though it was a human. Wouldn’t recommend from a service point of view.
5 sierpnia 2024
Opinia niezależna
Odpowiedź od EuroDNS
Dear LC,
Thank you for your feedback. We appreciate you sharing your experience and are sorry to hear it wasn’t as expected. We'll take this seriously to ensure better service going forward.
they've put the wrong contact details on my domains
They've put the wrong contact details on domains purchased by me, yet they ask me to pay in order to do a "TRANSFER" and rectify the data. The problem is their UI because, during checkout, after selecting the company profile which I had created earlier, it still did the order with my default private person profile.
EDIT: I was not able to solve this with the support team, no idea why they're saying that.
30 lipca 2024
Opinia niezależna
Odpowiedź od EuroDNS
Thank you for your review, Laurențiu.
We'd like to clarify that we always charge for domain transfers, as it's a standard procedure in our service. Regarding the contact details, we understand you selected your company profile, but the order was processed using your default private person profile, which may be due to the setup in your account.
We’re glad to see that you were able to resolve this with our support team, and we’re here to help with any future questions or concerns.
Terrible customer service
Terrible customer service, I received a promo code from Euro DNS and tried to apply it.
The code states
MID-YEAR FLASH SALE
GET 30% OFF
ON DOMAIN NAMES
Contacted their customer service and they said its only for new domains but the code says "Domain Names"
Their customer service were so rude and unprofessional with their response.
30 lipca 2024
Opinia niezależna
Odpowiedź od EuroDNS
Hi Scott, we're sorry to hear about your experience.
We do specify in the sale page T&Cs that the discount is for new domain names only. We apologize if this wasn’t clear and for any frustration caused.
If you have any more questions or need further assistance, please let us know.
Best regards.
Best platform for domain name registration
The easiest platform for domain name registration!
Also support team very helpful and reply in a very short time!
26 czerwca 2024
Opinia niezależna
Odpowiedź od EuroDNS
Hi Christina, great to hear that! 🫶
For consumers it is not to be…
For consumers it is not to be recommended. It takes 3 hours to install this SSL certificate because of the crappy instructions.
Update: I just saw the answer of this crappy company: what a lie! The same crap processes exist since 2020!!!
6 czerwca 2024
Opinia niezależna
Odpowiedź od EuroDNS
Hi Frank, thank you for sharing your feedback.
We strive to make the setup process as quick and seamless as possible, and we regret that this was not your experience.
Your feedback is valuable to us, and we will use it to improve our processes and support services.
Best regards, EuroDNS team.
Shop around or transfer as soon as you have the chance
I would strongly advise against using this registrar if you value reliability and efficient service. Their policy of suspending domains due to a mere email confirmation issue, rather than reaching out directly, can severely disrupt your operations. This happened to us recently when their notification ended up in our spam folder, causing an unexpected hour-long blackout of our services.
Their customer support exacerbates the problem by displaying a dismissive attitude and only accepting complaints through tickets, which adds unnecessary delays to issue resolution. Instead of proactively helping users, they seem more focused on maintaining rigid procedures, even when it inconveniences their customers.
Such practices turn what could be a satisfactory service into a nightmare for anyone managing service infrastructure or relying on consistent online operations. Considering the potential impact on your business or project, exploring alternatives would be a prudent decision.
24 czerwca 2024
Opinia niezależna
Odpowiedź od EuroDNS
Hi Alexandru, we're sorry to hear that.
In order to ensure we can assist you as quickly as possible, please provide a reference number or your order ID.
You can also contact support@eurodns.com or call us on our phone support, which you can find at my.eurodns.com/about/contact.
Thank you for your understanding.
Still a very simple and effective…
Still a very simple and effective method to own zones.
14 maja 2024
Opinia niezależna
Odpowiedź od EuroDNS
Thank you, Colin.
Three domains ordered and paid for
Three domains ordered and paid for - only to be told none could be delivered - still waiting for the refunds!
They may seem to have the domains for sale - but clearly they don't. Whether they simply advertise things they cannot access or do not own, or they think they can auction for more I don't know. Anyway, avoid at all costs!
Update 21.05.24 - after repeated requests for repayment still nothing, this company is not one to be trusted at all. I will post a further update in a weeks time.
Update 30.05.24. Finally reimbursed, I cannot stress enough how this company cannot be trusted. There are plenty of other reliable and honest domain providers out there.
3 maja 2024
Opinia niezależna
Odpowiedź od EuroDNS
Hi John,
Thank you for reaching out to us.
We are pleased to hear that you have been reimbursed.
After reviewing your specific case, we can confirm that our support team successfully resolved the issue.
We appreciate your feedback. If you have any further concerns, please don't hesitate to contact us.
do not buy anything from eurodns
do not buy anything from eurodns! fun fact i didint even ordered domain at eurodns but yet again my .de domain refusing accepting nameservers that is exactly how crap they are!
25 kwietnia 2024
Opinia niezależna
Odpowiedź od EuroDNS
Hi Rants,
Thanks for getting in touch. To ensure we can assist you as quickly as possible, please provide a reference number or your order ID.
You can also contact support@eurodns.com or call us on our telephone support, which you can find at my.eurodns.com/about/contact.
Thank you for your understanding.
Odpowiedź od EuroDNS
Thank you, Filippo!
Odpowiedź od EuroDNS
Hi Matthew, thank you for your feedback! :)
Avoid
Buying a domain was never more complicated, more confusing and feels like a scam. After you buy from eurodns, in order to actually use the domain, you either have to pay extra for eurodns hosting, either to pay extra to be able to setup your own nameservers... YES, after you pay the "basic" price of 90 usd/domain/year, with eurodns, you have to pay 20 usd extra to be able to set it up.
7 marca 2024
Opinia niezależna
Odpowiedź od EuroDNS
Hi Serban,
We apologize for any inconvenience you've experienced.
To ensure we can assist you as quickly as possible, could you pleas provide your reference number or order ID?
Feel free to reach out to us at support@eurodns.com if you have any further questions or concerns.
Be careful. They are thieves
Be careful. They are thieves. They stole me 80 euros as they kept my credit card details and they charged me for a service, without my permission. The total cost of that service last year was 3.72 euros. I submitted a report to the police as well.
27 lutego 2024
Opinia niezależna
Odpowiedź od EuroDNS
Hi Stathis, Thank you for your message. As previously discussed through Facebook, upon reviewing your case, it appears that you initially purchased your domain during a promotional period, which explains the lower price you received. We acknowledge your concern regarding the renewal price, which is in line with the standard rate for the domain. Auto renewal reminders were sent to the email address you provided during the initial registration process to ensure transparency and keep you fully informed about the upcoming renewal of your domain. We appreciate your feedback and are here to assist with any further concerns you may have. Best regards. EuroDNS team.
Odpowiedź od EuroDNS
Thank you for your positive feedback. We're pleased to hear that you're satisfied with the service. If there are any further inquiries or assistance needed, please don't hesitate to reach out. Your satisfaction is our priority.
Best regards, EuroDNS team.
15 happy years
I have been using EuroDNS for some 15 years and they have been trustable caretakers of all my domains. I have had questions at times but never felt troubled and when issues have been in the air, they have always been met with great service and sincere ambitions to help out.
12 lutego 2024
Opinia niezależna
Odpowiedź od EuroDNS
Thank you for your loyalty and feedback.
We're pleased to have been able to serve as caretakers for your domains over the past 15 years. Should you ever have any questions or encounter issues in the future, rest assured that we remain committed to providing you with excellent service and assistance.
Your trust in us is greatly valued.
Best regards, EuroDNS team.
When another domain service provider…
When another domain service provider wanted to charge me for DNS Security Extensions (DNSSEC), I migrated the corresponding domain to EuroDNS too. The migration was seamless and I have been happy with using EuroDNS with other projects for years.
29 stycznia 2024
Opinia niezależna
Odpowiedź od EuroDNS
Hi Kunde, thank you for your feedback! :)
I like EuroDNS but they are too…
I like EuroDNS but they are too expensive to use for all my domain names. They are good for exotic TLD's but normal TLD's are expensive.
21 stycznia 2024
Opinia niezależna
Odpowiedź od EuroDNS
Hi Stephen, thank you for your feedback.
We're glad to hear that you appreciate our service for exotic TLDs.
We understand that pricing is an important factor, and we'll consider your input as we strive to offer competitive rates across all TLDs.
If you have any further questions or need assistance, please feel free to reach out.
The renewal of my domain name was…
The renewal of my domain name was really smooth.
9 stycznia 2024
Opinia niezależna
Odpowiedź od EuroDNS
Thank you for your review, Richard.
No problems.
I’m not a big professional in mentioned area. Looking for a site professional producer.
15 grudnia 2023
Opinia niezależna
Odpowiedź od EuroDNS
Thank you for your review :)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.