eModels Recenzje 

326
Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Absolutely fantastic place. Order online or walk in. I recommend online if you know exactly what you want as walk in is limited to what's on the shelf. Not a negative critique. I went for a spur of t... Zobacz więcej

Oceniono na 5 z 5

I ordered a model from eModels, but it ended up being out of stock. Instead of just sending me a standard "sorry, out of stock" email and an auto refund, a super helpful guy called Richard called... Zobacz więcej

Oceniono na 5 z 5

I recently experienced an issue with a pair of plastic modelling nippers I had purchased from E- Models at the Telford show last November. After exchanging a few pleasant e-mails with James, the i... Zobacz więcej

Oceniono na 2 z 5

£4.99 to deliver a small item that wasnt actually posted til 5 days later. They even have a timer on the website to say how long you've got in order to achieve next day delivery - which doesnt appea... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sprzedawca łodzi

Napisane przez firmę

UK Model Hobby Store based in the Midlands, Thousands of Plastic Model Kits In Stock. Low Prices Next Day Delivery! Supplier of Airfix Models Kits full Range In Stock


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

326 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(326)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 32

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great trusted company

Great company and had stock of every make and colour I needed. Good price and fast delivery, this is now my No1 shop for my paints

18 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Great model shop

Has to be innmy top 5 of model shops I buy from,the website is very easy to navigate & the Variety of items is great and if you have any questions then within 48hrs you will have an answer, the staff are 2nd to none. And any issues they deal with quickly and get you the right outcome, you are kept up-to-date with your delivery status.
Would highly recommend EModels to anyone

15 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

5 stars 🌟 for brilliant service

5 stars 🌟 for brilliant service, I have order from eModels many times with only praise for their customer focus. From large orders to the smallest.
Their Web is very user friendly & quick. I always look forward to the emails informing me of new products & stock arriving from paints to any kits. I would recommend them for all your modelling supplies.

6 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Having purchased several times from…

Having purchased several times from Emodels, I can honestly say that they have always given me a superb service.
Their dispatch times and quality of pakaging has always been of the highest order.
On top of this customer service has also been excellent,emails quickly replied too, and any queries dealt with professionally.
I am extremely happy to be a customer of Emodels, and would strongly recommend them.

22 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent Service

I ordered around 50 jars of Tamiya paint to enable me to do some modelling while stuck at home recovering from major surgery.
Emodels got my order to me in two days and all complete. I like the way that Emodels have their stock control so that if it isn't in stock you can't order it. That way you're never waiting for days for something that might arrive sometime. The range of stock is always impressive as well and covers everything a modeller wants!

15 marca 2023
Opinia niezależna
Oceniono na 5 z 5

The best customer service I ever had

what a customer service never had such help before
had trouble placing an order on line thought oh well i then get a phone call from these guys who helped me place an order over the phone this was Sunday my order turned up next Wednesday loads of e-mails telling me what is happening with my order
excellent service will use these guys again

8 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Amazing company 10/10

I bought some Tamiya paint for my father for Christmas from here after hearing their delivery and prices were amazing. Definitely agree with them, the prices are a bargain here, the items were wrapped up carefully and the delivery was quick. 10/10

15 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent

I have been buying RC kits and parts off emodels for the best part of 10 years, always great customer service, and today's delivery is no exception. Thanks guys

28 grudnia 2022
Opinia niezależna
Oceniono na 1 z 5

Painful experience

Painful experience, as others have said in reviews shipping isn't a priority. I ordered on the 11th dec, for no reason whatsoever my order wasn't shipped until the 14th dec. It was only when I emailed to ask why it hadn't been shipped that it eventually it was. I was given the reason that the Royal Mail strikes were to blame?? how can that be? I deliberately chose a different courier option for that reason. As it happens Evri lost the parcel for the best part of two weeks, emailing Emodels there didn't seem much urgency at all. In the mean time I ordered from Make it build it in the belief the parcel was never coming (ordered in the morning, shipped by 10 am, delivered next day) eventually my Emodels parcel turned up with only three of the four items and a note 'to follow on the fourth' had they sent an email informing two weeks earlier that the fourth item wasn't coming I would have sourced it elsewhere. After speaking to them on the phone they said they would send the item out, apologised and said that he would refund the fourth item as a gesture of goodwill. Well that was a hollow promise as well, even the email for the new tracking number wasn't given as promised, that was yet another email. I'm assuming that Emodels will appear below talking about Mail strikes etc, that would have no bearing whatsoever on getting the order packed and out the door in a timely manner. Over the xmas period I've ordered dozens of things from other companies and only had this one issue. My advice steer clear.
As far as Emodels reply below is concerned, yes I did hang up... After however many emails and phone calls the last thing I want to do is waste any more of my time on your company. Update: the company wrote in their reply that they had sent a tesco voucher out, they didn’t and now I see they’ve edited it and taken that out… laughable business practise

22 grudnia 2022
Opinia niezależna
Logo eModels

Odpowiedź od eModels

Mr Rock,

Firstly a BIG thank you for your custom.

We did just try to call you, but you hung up when I wanted to discuss your order. Please allow us the time to explain as we also thrive on mutual respect

Good or bad we appreciate you taking the time to compose such an informative review, even though it is negative. This helps us to improve our service.

We are sorry Evri let us both down however, you are our customer and we Love you.

I have checked the tracking number for the item we sent out, free of charge and can see it was delivered the next day.

We are very happy you got your order.

To reiterate, we love to spend time on customer satisfaction and making sure you are happy.

Have a Merry Christmas and Happy New Year.

Oceniono na 5 z 5

Do your Hobby a favour and introduce it to Emodels !

Ive been a customer here, well since Pete had the stall, "up anley duck" in the indoor market ! All these years visiting, buying, chat etc etc I have not known 1 bad thing happen that I could grumble about and not known Pete to be anything other than.. approachable, kind, driven, full of empathy and couldn't do enough for me ! When Emodels opened up it was like all of my Christmas,s arriving at once. Since opening I've met a couple of decent lads and lasses( Andy). Each one is well drilled in the world of model making and will always try to help you with your query. The staff are a credit to Emodels and are definitely following in Pete's steps.
Each staff member will help you, will point you in the right direction if they can't help you themselves. They have done so much for me there's not enough good words available to describe them! Infact the only thing that Emodels hasn't done for me is roll the red carpet out ! Although I'll guarantee if you asked they would probably deliver !
Stay safe chaps and thank you for all you've done i'will forever be in your debt!
P.s, Do your hobby a favour and introduce it to Emodels!
Thanks Steve M

19 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

5* Service During difficult times.

5* Service, easy ordering process, prompt delivery. [Bearing in mind this time of year is busy/strikes for delivery services] so I was not expecting 24hr service, the team were first calsss in keeping me posted and to expect slight delays due to the current situation in th UK.

14 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent service

My order was shipped the same day I placed it and delivered the next day, just in time for christmas :-D

Thank you emodels team you are always my first choice

19 grudnia 2022
Opinia niezależna

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