eModels Recenzje 

326
Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Absolutely fantastic place. Order online or walk in. I recommend online if you know exactly what you want as walk in is limited to what's on the shelf. Not a negative critique. I went for a spur of t... Zobacz więcej

Oceniono na 5 z 5

I ordered a model from eModels, but it ended up being out of stock. Instead of just sending me a standard "sorry, out of stock" email and an auto refund, a super helpful guy called Richard called... Zobacz więcej

Oceniono na 5 z 5

I recently experienced an issue with a pair of plastic modelling nippers I had purchased from E- Models at the Telford show last November. After exchanging a few pleasant e-mails with James, the i... Zobacz więcej

Oceniono na 2 z 5

£4.99 to deliver a small item that wasnt actually posted til 5 days later. They even have a timer on the website to say how long you've got in order to achieve next day delivery - which doesnt appea... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sprzedawca łodzi

Napisane przez firmę

UK Model Hobby Store based in the Midlands, Thousands of Plastic Model Kits In Stock. Low Prices Next Day Delivery! Supplier of Airfix Models Kits full Range In Stock


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

326 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(326)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 31

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

An Actual Modelshop!

Emodels is one of those rare hidden gems.. A shop, with a counter selling models and all things model-making related. Well stocked and with friendly, knowledgeable staff on hand. Even open Sundays. I have also used them online with no issues whatsoever. Trusted and recommended.

11 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Fast and faultless

Only ordered a single pot of paint this time, ordered after hours on a Saturday, it shipped Sunday and arrived promptly with some Haribo to boot! eModels always gives fantastic service.

20 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

E models, the go to place.

This place is a model maker's gold mine. E model's is a well stocked shop for all model makers. If what you want is not in stock, the staff, who are all friendly and helpful, will get your items in quickly. I have asked for advice on previous visits and and have always been given time and courtesy. I feel privileged to have E models just a short drive from my home.

24 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Highly recommend

Ref order 2000213970
Again 5* service, prompt delivery and great communication.
I highly recommend emodels.

9 października 2023
Opinia niezależna
Oceniono na 2 z 5

My first and last order

My first and last order. I join that band of customers who experienced delivery and communication issues with this company. Delays receiving my order, no communication and excuses. I only got attention when I asked where my order was and suddenly it was in the post along with excuses and a claim they had sent an email to explain the delay (they hadn’t). Poor packaging could have caused damage to the models but fortunately just the model boxes were damaged. I won’t be using them again, despite the rhetoric they are not customer focused.

20 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

My first time I've bothered to write a review should tell you everything

2nd Jan: placed order with all items listed as in stock
4th Jan: emailed to ask if it had been dispatched
5th Jan: no response so sent follow up
6th Jan: told order was ALL picked and packed, waiting for courier. No apologies given for delay and I know the couriers they use can be booked to arrive within 24hrs. I responded to ask if 5 days was a normal dispatch time and was told 1-2 days is the norm but they were busy. Again, no hint of an apology.
9th Jan: order arrived, was missing an item. None of the correspondance had flagged this, no note in the package, were just hoping I wouldn't notice. So I emailed and was told the item couldn't be located. Again, why apologise right?
13th Jan: I noticed on their website the missing item was listed as in stock. I emailed.
14th Jan: got a response saying they had a delivery and it will leave tomorrow
15th Jan: they generate a Royal Mail postage label
18th Jan: they eventually decide to give Royal Mail the package
19th Jan: the missing item arrives

Best part of 3 weeks. Judge a company on how it behaves when things go wrong. In this case, they were on autopilot so you can ignore the comments in their order emails about looking after their customers

19 stycznia 2024
Opinia niezależna
Logo eModels

Odpowiedź od eModels

Firstly thank you for your custom and informative review.
Even after 20 years of selling model kits we still get things wrong and learn from our customer's feedback.
We love our customers.

Oceniono na 5 z 5

Exceptional experience, highly rated!

I came across eModels whilst searching for Models to introduce modelling to my children aged 6 and 8.
I found their website great to navigate, and the selection and discounts on models were very satisfying.
I received my order well packaged and in a timely manner. I look forward to completing our models and getting the enjoyment and satisfaction from constructing and detailing our models and hope if your reading this review you will too.
as an added note the interaction from ordering and the emails received to keep me updated through the shipping process were great and appreciated
Thank you eModels
Pete

2 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing place

Its been awhile since I've made a model kit but the website and the range of stock at emodels made it very easy to get everything I needed in one place, with cheap fast shipping too. I was dreading buying from multiple places and ending up spending a fortune on various shipping costs but emodels made it easy, there was one item out of stock I needed but they quickly emailed me with apologies and refunded the item and within a day or two I had my order on the doorstep securely packed.

The communication and professionalism will have me back for more.

4 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Believe their jargon

Believe their jargon. These people are spot on. Will be buying from again. No problem. Their Youtube channel is pretty good too!🙂🙃

19 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent

Great choice of kits at great value prices! Even better customer service and as a whole package you get eMODELS!
Have bought before and will continue doing so!
The force is strong with these guys!

8 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

eModels cutty sark model

Amazing! I can’t wait to see my partners face on Xmas when he opens his cutty sark model. Would 1000% recommend this company for all model kits fast delivery too 😊

22 listopada 2023
Opinia niezależna
Logo eModels

Odpowiedź od eModels

Hi Bethany,
All online retailers would wish you shopped with them :-)
Thank you for your support :-)
5 Star amazing customer :-)

Oceniono na 3 z 5

Ordered model on Sunday for store pick…

Ordered model on Sunday for store pick up went to store closed due to illness apparently so called Monday hour after opening to get my order only to be told don't have at.tgis store and woukd have to wait till tue unfortunately no o would be available for rest of the week to settle model so refunded my point do t take orders if u don't have stock in local shop advise customers its not available in local store the no one asto wait for order or money back

20 listopada 2023
Opinia niezależna
Logo eModels

Odpowiedź od eModels

Firstly thank you for your review.

We genuinely have done nothing wrong.

We simply advise you when your order is picked and ready for collection. As stated on our website.

We have been doing store collection for over 20 years.
It works really well for our local customers, who love coming into our retail store.

Oceniono na 2 z 5

£4.99 to deliver a small item that…

£4.99 to deliver a small item that wasnt actually posted til 5 days later. They even have a timer on the website to say how long you've got in order to achieve next day delivery - which doesnt appear to count for much.

Only option given for Royal Mail is 'Royal Mail Tracked', which turns out to be 48 service (not 24) - no option to pick 24. Only other option is courier at > 5times the price.

28 września 2023
Logo eModels

Odpowiedź od eModels

Hi Jim,

Thank you kindly for your repeat custom and review.
We do offer Next day delivery before 14:00 ref countdown.
We also offer Royal Mail 24/48 hour.

We are so happy you got your order:-)

Please call us on 01782 409310 or 07867 505712 if we can help with anything further.

Oceniono na 5 z 5

Fantastic customer service

Was pointed in the direction of this shop by a member of a Facebook group I'm a member of.
And so glad I was, from the moment I placed the order, to the moment it arrived the customer service was second to none.
I wouldn't even consider using anyone else, for my modeling supplies now.
Will definitely be ordering more in the very near future

8 września 2023
Opinia niezależna
Oceniono na 5 z 5

Pre ordered a kit

Pre ordered a kit, dispatched as soon as it came in. Except communication and emails for future releases.
Quick dispatch, tracking numbers disclosed and packaged well. Excellent service!

11 sierpnia 2023
Opinia niezależna
Oceniono na 1 z 5

I've paid the £9.50 next day delivery twice and it has never arrived the next day

I've paid the £9.50 next day delivery twice on this site and my items have never arrived the next day. The first time I had to email them to remind them about my order. I don't know why they offer next day delivery if they can't deliver on their promise. Never have this problem with other sites. Never ordering from here again.

11 sierpnia 2023
Opinia niezależna
Logo eModels

Odpowiedź od eModels

Thank you for your review. Good or bad we appreciate the feedback.
Also thank you for your repeat custom.

Doświadczenie Trustpilot

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