eModels Recenzje 

Brilliant selection of specialist paints and absolutely first class follow up to a question I had.
Look forward to sampling more of the range.

What a complete joke I have been waiting for my order for weeks. No updates I have to message them any new about my order just get told no not sent yet. I have never ever waited weeks for a bottle of primer. This is one place I will never go back to.

My delivery got misplaced by royal mail so I contacted customer service and they were excellent, very friendly and helpful. They even sent my order on a next day delivery to make up for the error (which they didn't even make). Brilliant service.

Excellent customer service. There was an issue with my order but this was resolved ASAP, I felt like they truely cared and wanted me to have the best experience possible. They also have a great range and fantastic prices. Highly recommend!

I ordered a model from eModels, but it ended up being out of stock. Instead of just sending me a standard "sorry, out of stock" email and an auto refund, a super helpful guy called Richard called me to apologise, and to ask whether I would like a refund or an exchange for something else. I ended up going for a slightly different kit, and the transaction was all done immediately over the phone.
This human touch is all too rare in these days of e commerce, so I was pleasantly surprised and impressed by the standard of customer care.
In conclusion, I wouldn't hesitate to recommend eModels to anyone, I'd give six stars if I could.
Thanks again Richard, you're a star!

The BEST customer service I have ever received. What fantastic kindness and help given after a mistake made by myself to collect from store instead of delivery, Richard had me setup with express delivery and piece of mind in seconds, this gentleman was awesome! Thanks.

Super friendly and super helpful especially as I was ordering from overseas.

friendly and very helpful service from Richard; despite my order not being available for pickup e-Models refunded it promptly. great advice on purchasing some GodHand nippers to help ensure my visit to their place in Longton was not in vain!

Absolute amazing customer service! There was an item I purchased that was out of stock… One of their customer service representatives, Richard took care of the situation and solved all issues by providing exceptional help and support. Beyond pleased by my experience!!

I tried to place an order. A technical issue with payment processing meant the £86 order wasnt generated/confirmed on checkout but just returned to 'place order' page despite 5 attempts. Unfortunately I discovered the funds were debited when checking my bank statement. A panicked phone call yielded a moment of silence followed by a vague resonse with NO apology. I supplied personal and payment details along with clear snapshots of the statement to highlight the transactions as requested. 3 days of very brief semi generic emails followed asking for info I'd already given. One of them even asking if the funds were for orders already received..?? Eventually got a refund but for only 3 of the 5 transactions. Shopped with emodels many times (£££) since the Pandemic. Disappointing.

Really good service from order to receipt of goods. Extremely efficient processing with emails informing you of your orders progress.
Have used eModels on a number of occasions and always received excellent service.

A*** Superb Supplier & Retailer, Easy Navigation Menu & Ordering System, Fantastic Products, Great Price, Well Packaged, Fast Delivery, Quality Service, Very Highly Recommended, Will Use Again. Thank-You So Much.

Lovely guy...got my order straight away...a happy visit...they have everything you might want 👍

From ordering to receiving my modelwas kept in the loop very good service

Hi all, today I received my Kitty Hawk 1/48 scale Gripen and the box was received in beautiful pristine condition so very well done eModels, this does matter to me an awful lot and every model I’ve ordered from them has arrived in pristine condition so thank you very much once again, the experience of ordering and receiving my order from you is always very professional and enjoyable and you deserve to be praised.

Flawless support, great customer care and they even carry many products that are more difficult to get outside of japan. I'm very happy with my experience and products, fully recommend eModels!

Awesome people to deal with,made me feel like a friend,order was complete,quick,well packaged and complete,if I could give 6 stars I would.

Well James helped me,he was very caring,even emailed me on a Sunday to sort my situation out for me because I’m building the 200 scale Bismarck,I’ve got some upgrades for it ,it was a case of paint wise,now that’s taken care of with the help of james ,the box as arrived,intact

I recently placed a small order (Order #698993) for £6.11 worth of paint. I paid £16.66 for UPS shipping, which seemed high but acceptable for international delivery. However, upon arrival in Ireland, I was hit with an additional €15.29 charge from UPS.

After investigating, it turns out only about €6 of this is actual VAT. The rest is a flat-rate "brokerage fee" charged by UPS simply because eModels is not IOSS registered. I contacted customer support, and they confirmed they have no plans to register for IOSS, claiming these are just "customs fees."

This is misleading. Most modern UK retailers use IOSS to collect VAT at checkout, which allows parcels to clear customs without these predatory courier handling fees. By failing to modernize, eModels is forcing EU customers to pay "admin fees" that are 250% of the product's value.

Paying over £30 in total for £6 of paint is absurd. If you are an EU hobbyist, save your money and shop elsewhere until this company joins the 21st century.

This company truly cares about its customers. Nothing is too much trouble for them. If you have a problem with a faulty component (a short-shot part for example) don't worry. If you let Emodels know, they will contact the manufacturer or importer and arrange for a free replacement to be sent to you. In such cases it is advisable to send a photo of the faulty component. Doing so will speed up the claim process.
Emodels is a company with an exemplary level of customer service.
No matter whether you contact them by phone or email, they always make time to respond to your enquiry.