Ember & Kate Recenzje 

42
Wynik TrustScore: 2.5 na 5

2,3

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

As so many have said, don’t buy from this company. Clothing is nothing like pictures, you must send to China any returns at an exorbitant amount of $$ well exceeding purchase price likely. So many o... Zobacz więcej

Oceniono na 1 z 5

Merchandise looks cheap in quality/materials. They make it sound easy to make returns. Just 30 seconds they say on their website. But then when you try to initiate a return. They require multiple emai... Zobacz więcej

Oceniono na 1 z 5

How in the world are there GREAT reviews on this site!!!! I ordered the Black with DENIM trimmed shirt that was advertised as a FIVE star review and looked fabulous... with a great description. What... Zobacz więcej

Oceniono na 5 z 5

Although the only communication with Ember & Kate is through email...which made me concern at first. But then, Kate came through with flying colors and resolved my issue in lightning speed! Ember &... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

2,3

Słaba

Wynik TrustScore: 2.5 na 5

42 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 7% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,3

Wszystkie recenzje

(42)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 41

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

CHEAP…CHEAP but expensive to buy from this shop!

How in the world are there GREAT reviews on this site!!!! I ordered the Black with DENIM trimmed shirt that was advertised as a FIVE star review and looked fabulous... with a great description. What I received is a polyester PRINTED with denim shirt that is absolutely hideous! How can this continue to be advertised and sold???? VERY ANGRY and saddened that I was duped! Can't trust anyone anymore!!!

11 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Low Quality and difficult returns.

Merchandise looks cheap in quality/materials. They make it sound easy to make returns. Just 30 seconds they say on their website. But then when you try to initiate a return. They require multiple emails with pictures only to offer you a 15% return instead of mailing it back to save you paying international shipping charges to China (which is more expensive than the value of the item you are trying to return). No where on their website do they mention anything about their warehouse being in China. I usually don't fall for online retailers like this, but they do a good job making their website look like a high quality operation. But the customer service and products are anything but quality.

12 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

I wish I had seen these reviews before…

I wish I had seen these reviews before making a purchase. Got duped by a pinterest ad for a pair of shoes that were on "sale" for their "anniversary week" and "almost sold out" but the site has been claiming this for over a month. After waiting almost a month for the shoes to arrive (even though the site also claims "fast" shipping) they did not look nearly as nice as the pics on the site. After emailing about returning the shoes, I was informed I would be responsible for shipping to their warehouse in China (the cost of which is 1/2 the price of the shoes) and I would only get refunded once they are recieved. Nowhere on the site does it state return shipping is international. Please save yourself a headache and $$$!

9 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

This Company is deceptive in their…

This Company is deceptive in their marketing. This is a Chinese company. They have 2 ladies on their site as if they are the owners. Their clothing is nothing like the pictures. Stay away, don't waste your money. Its garbage clothing from china. I fell for it for not doing my research. Absolutely deceiving.

8 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Don’t buy it!!!!!!

As so many have said, don’t buy from this company. Clothing is nothing like pictures, you must send to China any returns at an exorbitant amount of $$ well exceeding purchase price likely. So many other companies ARE return friendly at budget pricing clothing, this is not one of them. Negative zero stars!!!!

2 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Let my experience serve as a…

Let my experience serve as a WARNING!!!! DO NOT ORDER FROM THIS COMPANY! It is a total rip off, not based in the U.S. I was sent a very cheap printed copy of an embroidered top (so it was intentionally supposed to look similar) When I complained, they offered 15% refund and I could keep the top. NO! They then came back with a 25% offer and me keep the top. NO! Again - learn from my mistake! They make their money from defrauding consumers $40 at a time.

5 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Total scam!

Please note that the items look nothing like photos or descriptions online and the fabric is so cheap and itchy that I will most likely have to throw them away. I will not purchase from Ember and Kate again due to the quality of the product and this return process. The return was to be mailed back to China at a personal cost that would be more than items I purchased.

3 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Although the only communication with…

Although the only communication with Ember & Kate is through email...which made me concern at first. But then, Kate came through with flying colors and resolved my issue in lightning speed! Ember & Kate gave me back the faith in believing that issues can and do get resolved via email.

Thank you Kate for expediting the refund due to my error of ordering 2 of the same size!

3 sierpnia 2026
Opinia niezależna
Logo Ember & Kate

Odpowiedź od Ember & Kate

Thank you so much for your kind review, Chandra! We’re delighted that Kate was able to resolve the issue quickly and make the refund process easy for you. Your trust means a great deal to us, and we’re always here whenever you need assistance.

Warm regards,
The Ember & Kate Team

Oceniono na 4 z 5

good and there…

Experience ordering was good and there were plenty of messages as merchandise was in transit to let me know delays, etc.

One thing I wanted to note… is that the color green on actual dress I ordered was way different from picture online.

29 czerwca 2026
Opinia niezależna
Logo Ember & Kate

Odpowiedź od Ember & Kate

Thank you for your thoughtful feedback, Claudia! We’re pleased to hear that the ordering process and delivery updates were helpful. We’re sorry that the dress colour differed from what was shown online, and we’ll review the product images to ensure they represent the item more accurately. We truly appreciate you bringing this to our attention.

Warm regards,
The Ember & Kate Team

Oceniono na 1 z 5

Scammers

I ordered shoes. I checked the return policy before I ordered because shoes can be tough to fit. The policy states returns within 30 days no problem. Well they didn’t fit (they also looked so cheaply made unlike their picture). So I finally get the return slip (which was not in my package - which I had to request 5 times) I start to complete the return slip and find out these shoes have to be sent back to China!! What!!
The store shows a US address. The cost of shipping is almost the price of the shoes. What kind of scam is this. If their policy had return to China I never would have ordered. I spoke to American Express- because Ember & Kate said returns accepted they can get around this. Dirty Scam!!! Lesson learned. Go one more step when company says return accepted- find out where you return it. Shouldn’t have to do this but because of scum like these people. I would like to see Ember & Kate redeem themselves- let me send my shoes back to the United States. Quit be thieves. I work hard for my money. - how dare you swindle us.

2 sierpnia 2026
Opinia niezależna
Logo Ember & Kate

Odpowiedź od Ember & Kate

Hi Ellen,

We’re sincerely sorry for the frustration this experience has caused. Our business is registered in the United States, while our manufacturers and fulfilment warehouse are based in China. This allows us to keep manufacturing and operating costs lower and offer our products at more accessible prices. As a result, approved returns must be sent to our warehouse in China.

However, we understand that the return location and potential shipping costs should have been communicated more clearly before your purchase. You also should not have needed to request the return instructions several times.

We would genuinely like to review your case and find a fair solution. Please respond to our Trustpilot information request with your order details so our team can locate your purchase and assist you directly.

Warm regards,
The Ember & Kate Team

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