Really happy with how Early Settler handled our issue. We had a few problems with our entertainment unit and this was our first purchase from early settler which was a bit disheartening, but their cus... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bought a ton of stuff online in EOFY sale, for new apartment. When the items were delivered there was an issue with one item (desk - some marks on marble top). The customer service folks were excell... Zobacz więcej
Anisa phone conversation and her help with my extended order was very appreciated. As I had trouble with placing my order online but eventually got it done. Had email with my concern and got a phone c... Zobacz więcej
I ordered a table in April. Every month I am sent a text with yet another months delay. This time we were meant to receive it next week, only to receive yet another text telling me its delayed n... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Early Settler specialises in unique home furnishings, home improvement pieces and beautiful homewares that are perfect for any home.
Dane kontaktowe
164-168 Atlantic Drive, 3173, Keysborough, Australia
- customerservice@earlysettler.com.au
- www.earlysettler.com.au
4,0
Dobra
814 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service by Live Chat agent
I contacted live chat, after standard business hours, and was able to speak with Jess. I needed a bracket that was missing from a ceiling fan I had purchased.
Jess spoke with my local store; who sourced a spare part to be delivered.
Really great service, thanks Jess and Early Settler Geelong 😊
29 listopada 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Laura,
We're so glad Jess could assist you with the missing part for your ceiling fan, even outside of regular hours! It’s always great when things come together smoothly like that. Thanks for your lovely feedback, and we hope you enjoy your fully functional fan soon. Cheers to fantastic service and great teams like Jess and Early Settler Geelong!
Warm regards,
Early Settler Customer Service
Polite and knowledgeable service
Polite and knowledgeable service. Everything was done to make the process as smooth and convenient as possible. Thank you Anisa.
25 listopada 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Leanne,
Thank you for sharing your experience! We’re so happy to hear that Anisa provided such helpful service and made your purchase process a breeze. We always aim to keep things smooth and easy for our customers. We hope you love your new items when they arrive!
Kind regards,
Early Settler Customer Service
Great online service with Jess
Great online service with Jess. Easy transaction. Thank you looking forward to receiving my lovely new bath. Kim
27 listopada 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Kim,
Thanks so much for your kind words! We're so glad Jess could assist you in making your bath purchase a breeze. We hope it adds a touch of relaxation to your home. Can't wait for you to enjoy your lovely new bath when it arrives!
Kind regards,
Early Settler Customer Service
Jess has helped me resolve my issue…
Jess has helped me resolve my issue twice within an hour with my error in online ordering. The problem was fixed immediately with skill, without fuss nor judgement.
I couldn’t have asked for better support! Thank you Jess. Amazing
26 listopada 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hello,
We’re so glad to hear Jess was able to assist and resolve your order issue quickly and efficiently! It's great to know you felt supported every step of the way, with no stress, and no hassle. We’re here for you anytime! Thanks for your kind words, and we look forward to serving you again soon!
Kind regards,
Early Settler Customer Service
Odpowiedź od Early Settler Furniture
Hi Trish,
Thank you for your feedback! We're thrilled to hear that you experienced such a helpful and positive attitude from our team. It’s always our goal to make your experience as smooth and enjoyable as possible. If there’s anything else we can assist with, feel free to reach out!
Kind regards,
Early Settler Customer Service
A pleasure to deal with
Anisa was very helpful patient and warm. She got back to me quickly with delivery quotes to rural south west W.A. I much appreciated her willingness and professionalism
Naomi
25 listopada 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Naomi,
Thank you for your kind words! We're so happy to hear that Anisa made your experience smooth and stress-free. We know how important it is to feel supported during your shopping journey, especially when it comes to delivery details. We hope your items arrive and bring joy to your space soon!
Kind regards,
Early Settler Customer Service
Great service!
Rhys was super helpful and went out of his way to accommodate my needs. Great service. Thank you.
22 listopada 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Kimberley,
Thanks for sharing your experience! We’re so glad Rhys could go the extra mile to help you out. It’s all about providing that extra care to make your experience even better. Enjoy your new purchase—hope it brings lots of joy to your space!
Kind regards,
Early Settler Customer Service
Purchase of sideboard
I recently bought a sideboard from Early Settler. I was very happy with the customer support given by their team. The only criticism I have is that there should be more quality control at the point of manufacture so that the item purchased does not differ greatly from the one displayed in the showroom. In saying that, the Company was very helpful with a satisfactory resolution.
19 listopada 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Catherine,
Thank you for your thoughtful feedback! We're so glad our team could help resolve your issue and provide a great experience. We truly value your input and will work on ensuring better quality control to match expectations. It's wonderful to know you're happy with the outcome, and we appreciate your understanding!
Kind regards,
Early Settler Customer Service
Early Settler Clover Bed - poor quality
I bought the clover bed in King size. After a couple of months, something started leaching through the paint where knots were in the timber grain. It was replaced and the replacement did the exact same thing as well as poor quality bolts which don’t screw in properly and has made the bed very rickety
1 października 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Jess,
Thank you for taking the time to provide us with valuable feedback! We are very sorry you have had this experience and would love to look into this further with you. We have requested more information and will get in touch with you soon.
Kind regards,
Early Settler Customer Service
KACE BENCHES
KACE BENCHES
very poor quality - very sharp and poorly finished metal. I now find after owning them for a short period the the ends have changed colour and are not the same as the rest of the bench. Very disappointed.
9 listopada 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Sian,
Thank you for taking the time to write this review. We truly value your feedback as it helps us to improve our products and services for our wonderful customers!
We can see you have been in communication with our customer support team and a replacement has been arranged for you. We are looking forward to you receiving this!
Kind regards,
Early Settler Customer Service
Rhys was amazing
Rhys was amazing, I had multiple questions regarding our order and he answered them quickly and actioned ,where required, straight away. Thank you very much for your help!
5 listopada 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi SA,
Thank you for taking the time to write this review. We are so pleased Rhys provided amazing customer service and promptly answered your questions regarding your order! We look forward to you receiving your order and hope to see you shopping with us again soon.
Kind regards,
Early Settler Customer Service
Rhys was lovely to deal with and helped…
Rhys was lovely to deal with and helped me solve my issue with no fuss. Thku.
31 października 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Paula,
Thank you for taking the time to write this review. We are so pleased you had a great experience with Rhys and had your issue solved quickly! We hope to see you shopping with us again soon.
Kind regards,
Early Settler Customer Service
If I could give zero stars I would
If I could give zero stars I would. Could not be more unprofessional and uncaring. I ordered a $3k vanity from the store based on the floor model. After a few weeks of waiting, I picked it up from my local store and took it home. Opened it up and it was a different colour top on the vanity. The store did not care. Simply said you can return it for a refund. I live 45 minutes from the store and require 2 people to lift this, meaning I had to find someone else to come and help. I offered suggestions as to ways to resolve the issue, and they didn’t want to know about it, being very rude in the process. I got hold of the regional manager who had the same attitude. All of their communication was done via email, they couldn’t even call me. False advertising and 100% their mistake, and they expect me to fix it. After a lot of back and forth and arguing with the regional manager we ended up at a stage that they would collect it at their cost and I would get my money back (which took a while for the refund to be processed after I had to chase them). One of the worst experiences I have had with a store.
24 października 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Chris,
Thank you for taking the time to provide us with valuable feedback. We are very saddened to hear this was your experience, as we aim for our customers to have a great experience in-store or online when shopping with us.
We would love to speak to you further about this, as it will provide us with great insight into how we can improve our service. We have sent you a request for further information and would love to turn this experience around for you.
Kind regards,
Early Settler Customer Service
Poor customer and after sale service
We purchased a couple of times from Early Settlers in Adelaide, SA and have found after the last few visits that their service has significantly gone down.
On our last 2 visits, the customer service was really poor with not enough staff available to help customers, and you end up waiting a long time to be helped. On our last visit, we ended up leaving the store without making a purchase and ordering the items we wanted online.
After purchasing the items online, we were advised that the items will take 4-5 weeks to arrive in their Melbourne store, then another 10 days to be delivered to the Adelaide store. We were happy with this timeline.
When the time came for our items to be ready for collection, we contacted the store to confirm if they were ready. Note here that we had to contact Early Settlers and not the other way around.
We were informed that our items were delayed by another 4-5 weeks.
We found this to be very inconvenient with Early Settlers after sale service lacking in not contacting us to inform us of the additional delays.
We requested to cancel our order and to get a refund. Their customer service person told us that someone will contact us to discuss and arrange the refund. Early Settlers have decided to take the easy way out and to not contact us to discuss further, they only refunded our money without contacting us.
We will never purchase from Early Settlers again and would not recommend to anyone else with their poor in store service and after sale service.
31 października 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi David,
Thank you very much for taking the time to provide us with valuable feedback. We are very sorry you have had this experience with our store. We understand a lack of communication can be frustrating and is not the experience we aim to provide to our customers.
We would love to speak to you further about this, as it will provide us with great insight into how we can improve our service. We have sent you a request for further information and would love to turn this experience around for you.
Kind regards,
Early Settler Customer Service
Two months for hooks for our house
Two months for hooks for our house. I called because I’ve heard nothing from early settler, no communication about the delay and no correspondence to say ‘it’s still coming’. The customer service person I spoke to told me they sold the item while it was still ‘sailing’. Hoping they come soon!
14 września 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
We’re sorry to hear about the delay and the lack of communication—that’s definitely not the experience we aim to provide. Waiting so long for something meant for your home can be so frustrating. We’ll reach out to you privately to ensure you’re updated on your order’s status. Thank you for your patience.
Laura was great
Laura was great, helped with me an exchange, it was a very simple process for a large ticket item...
27 października 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Dani,
Thank you for taking the time to write this review! We are so pleased you had a great experience with our wonderful Laura when needing to exchange an item. We hope to see you shopping with us online again soon.
Kind regards,
Early Settler Customer Service
Damaged product
Damaged product, low quality material and constructionVery disappointed. Waited more than 6 weeks for the Armand bookcase to arrive, and when it did it arrived damaged. Holes gauged out of the middle front of the bookcase and wood scratched up and damaged on the side. Contacted customer support and they said they could replace it if I wanted to wait another 6 weeks minimum! Or they would give a partial refund of 14% what I paid. Waste of time and money to get something that looks second hand, my advise is to get something half the price somewhere else and you’ll end up with better quality and quicker more professional service.
17 października 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hello,
Thank you for your feedback and for bringing this to our attention. We would love to speak to you further to find a resolution you are happy with. We have sent you a request for further information and are looking forward to resolving this for you.
Kind regards,
Early Settler Customer Service
Excellent online service
Over the years I have purchased multiple items from this store.
The service especially online- Rhys especially has been outstanding.
18 października 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Pauline,
Thank you for taking the time to write this review. We are so pleased you have always had a great customer service experience while shopping with us online. We look forward to having you shop with us again soon.
Kind regards,
Early Settler Customer Service
Really smooth customer service experience.
Jess was super helpful, she also was super polite and was able to accomodate changes to my tax invoice on the spot, which made it easier than having to go instore or call.
17 października 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Taylor,
Thank you for taking the time to write this review. We are so pleased Jess was super helpful and accommodating with changes to your invoice over on our online chat. We look forward to you receiving your items and hope to see you shopping with us again soon!
Kind regards,
Early Settler Customer Service
Excellent customer service
Excellent customer service, I purchased 2 bench seats, the items were then further discounted a couple of days after my purchase and early settler then matched the new discount and refunded me the difference. Very happy with the prompt service.
16 października 2024
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hello!
Thank you for taking the time to review our Online Store! We are thrilled you had a great customer service experience and hope you enjoy your two new bench seats. We look forward to having you shop with us again soon.
Kind regards,
Early Settler Customer Service
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