Early Settler Furniture Recenzje 

Laura responded quickly and although I could not get the same table offered me a similar table at the same price so happy with the outcome.

I’m so sick of this company. This is the 3rd time I’ve been messed around by them. Waited over 6 months for a coffee table and now it’s 3 months for a coat stand. Over the last 2 weeks I’ve sent 6-8 emails to their support and had no reply. This company is an absolute joke. I don’t even want the item anymore, I’m just going to write it off as stolen. I’d previously deleted a bad review over the 6 month wait for the coffee table and talking to the lady that works in store after she reached out to me but absolutely nothing has improved. The customer service IS the worst of any company in New Zealand. These guys need to be ashamed of themselves. I can’t believe any person would want to work for such a dishonest company.

Please avoid, every early settler is the same if you look at the reviews of each store around NZ please keep reporting them to the commerce commission it’s the only way something will get done.

The online experience and customer contact was a good experience. Offered me PayPal instead of credit card and provided a solution to my problem.

I ordered two beds which said on the website they were in stock. Seven days later had not received any news on shipping, so called them. They said they'd contact the warehouse and let me know. 24 hours passes, nothing yet. I call again, they said they'd call the next day. Nothing again. I call and insist they let me know what's happening and the finally say, "Oh actually I can see your address isn't able to be couriered to, so we can refund you the shipping and you can pick it up." Okay, fine. She said they need to send the beds though from Victoria (I'm in QLD). That'll take up to 10 business days. In the whole eight days since I placed my order, the beds didn't move! And it took me three calls to find out what was happening!! No communications from them. I cancelled my order, and ordered new beds from Temple and Webster. They gave me a shipping notification within 12 hours of placing my order. Save your energy and shop elsewhere, this company is a joke.

Excellent efficient service from Jess.

Thank you - a very simple buying experience and super fast customer service.

Thanks Warragul, Early Settler.
It does not matter, how often l go there, they are busy playing, on a computer or chatting.
I walked out again, like always after NO attempt, was made to serve me or anyone else while l was there.

Great communication by email
Rhys was very helpful

This is my first order from Early Settler Furniture. I ordered online and found them to be most helpful and respond to my messages immediatley. I'm looking forward to my order arriving soon and will be buying more from them in the future.

As always, the quality of furniture at Early Settler is very high, and the prices are very low! My customer experience, getting my sofas sent to Darwin, was so easy! Anisa researched the entire process for me and went out of her way to find me the best price. It was so refreshing, having a genuinely friendly and down to earth person on the other end of the phone!

Anisa from the customer service team in Melbourne is the reason for this score, she was the most helpful, friendly and professional person I’ve dealt with in a very long time. I had been into stores multiple times over the previous two weeks and was (probably unrealistically) wanting to get an outdoor table that was ‘in stock’ but was told it was 2+ weeks delivery time to get it to me in Adelaide. I called the head office and asked what the chances are I’d be able to courier it privately and get it before Christmas. I even offered to pay full price to buy the display model in store, ANISA who I spoke to over the phone spoke to the store, spoke to the warehouse and tried everything she could to try and get me the table before Christmas. She followed up with me multiple times and as we speak it is on a truck on its way to Adelaide and I will be getting my table tomorrow morning.
She went above and beyond to try and help get my query resolved and made sure I was updated every step of the way. I am so thankful for Anisa and I hope you are well recognised for your efforts towards customer service.

Excellent customer service, there was a discrepancy on the website pricing and the online agent ( Jess ) didn't want to keep me waiting, so she manually took the order and matched the discount.
Thank you

Great communication from the team, and very rapid responses to queries. Staff including Rhys, Michelle and Anisa were great to deal with.

We purchased the Kadara table and bench seats. After a few days, the glue used for assembling the table started coming unstuck. Contacted Early Settlor and they were really helpful, providing options of compensation or replacement. Alison was very easy to deal with and helpful and responsive. We are going with replacement and Alison explained the process and timing. Couldn't be happier with Early Settlors response and support. Thank you.

If you’re looking for a driver who’s part chauffeur, part superhero,Michael is your guy. This absolute legend didn’t just drive; he delivered a masterclass in smooth rides and good vibes. Honestly, I half-expected him to pull a cape out of the glove box. Five stars aren’t enough—someone give this man a medal.

Ordered an entertainment unit and arranged delivery to city centre. Delivery cost was the most expensive ($90) compared to all items ordered from other shops. And delivery was far and away the worst experience of any delivery I’ve had. Early Settler use Goddards for deliveries and the LG driver refused to drive into building loading bay underground despite building manager assuring him there was plenty of clearance (which there was). There was no where else to park and so they left me with a very heavy piece of furniture in the loading bay. I had to call my partner to leave work and come and help me get it up to my apartment. I’m not a big person and it was a huge struggle to get the unit to the apartment. Would never buy anything from Early Settler that requires delivery. To add insult to injury, the next delivery was from Mainfreight in a bigger truck and they got into the loading area no problem. And got the furniture to the apartment for me. All for a cheaper price.

Great service from Anisa, she has gone above and beyond to ensure I get my outdoor setting prior to Christmas!
What a superstar! Thanks again :)

Easy to talk to and professional about processing my order. Will definitely be purchasing more products from this store.

I will not shop there again. Over a week ago, I made my first purchase—an entertainment unit (which hasn’t arrived yet). Yesterday, I went back to buy a small rug. Before paying, I was informed that using a “credit card” would incur a SURCHARGE. Since the amount was small, the extra fee was only 33 cents, so I paid with my credit card.

However, I asked them if this SURCHARGE would apply to larger purchases as well. They told me it was required by the credit card company. I then asked why, during my first purchase, I wasn’t asked what card I would use or informed about the surcharge. At that time, I paid with my UnionPay card because it was convenient, but they didn’t know in advance what card I would use. If I had used a credit card during my first purchase, the surcharge wouldn’t have been charged because they only ADD THE SURCHARGE after confirming that you will use a credit card. This fee is added to the price of the product as part of the total amount rather than being displayed separately on the payment terminal.

They also told me that since the items were already 40% off, only the EFTPOS card were allowed. What kind of logic is this? Furniture usually costs a significant amount. Are customers expected to prepare cash before shopping? Otherwise, they might have to pay substantial surcharges if they use a credit card. Are they negotiating final prices with customers behind the scenes and using SURCHARGE as a bargaining tool???If so, that’s highly inappropriate and it’s unfair for customers.

Is there really a furniture store like this? I’ve lived here for nearly 30 years, and this is the first time I’ve encountered something so unbelievable. Once I pick up my order, I will never shop there again.

I contacted live chat, after standard business hours, and was able to speak with Jess. I needed a bracket that was missing from a ceiling fan I had purchased.
Jess spoke with my local store; who sourced a spare part to be delivered.
Really great service, thanks Jess and Early Settler Geelong 😊