Anisa phone conversation and her help with my extended order was very appreciated. As I had trouble with placing my order online but eventually got it done. Had email with my concern and got a phone c... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bought a ton of stuff online in EOFY sale, for new apartment. When the items were delivered there was an issue with one item (desk - some marks on marble top). The customer service folks were excell... Zobacz więcej
I ordered a table in April. Every month I am sent a text with yet another months delay. This time we were meant to receive it next week, only to receive yet another text telling me its delayed n... Zobacz więcej
We ordered a bedroom set from Early Settler and when we unpacked our order the colour of the beside tables was different to the colour of the dresser. What followed was a very positive experience when... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Early Settler specialises in unique home furnishings, home improvement pieces and beautiful homewares that are perfect for any home.
Dane kontaktowe
164-168 Atlantic Drive, 3173, Keysborough, Australia
- customerservice@earlysettler.com.au
- www.earlysettler.com.au
4,0
Dobra
813 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Issue resolved
We had an issue with a product that was resolved from the team. Very pleased with the outcome. Thank you
6 marca 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Thanks so much for letting us know! We’re really glad the team could sort things out for you—it’s always our goal to make things right. Enjoy your product and thanks again for your kind words!
Excellent Customer Service
Excellent range of items and prompt communication with online purchases. I highly recommend Early Settlers
20 marca 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Thanks so much for the glowing recommendation! We’re thrilled you enjoyed the range and found the online experience smooth. Can’t wait to have you back again soon!
This is our second major purchase purchase (2…
This is our second major purchase (2 bathroom renovations/ fit-outs) and Rhys, as all the staff we have dealt with, have been amazing.
No fuss and all queries or concerns have been dealt with promptly and professionally.
Thank you.
19 marca 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Thanks so much for trusting us again with your beautiful bathroom projects! We're thrilled Rhys and the team could make things easy and stress-free. Here’s to many more happy home updates!
Best customer service experience!
I contacted early settler for a bench seat I was interested in and needed a price for delivery as I live in a regional location. I was emailed by the most lovely representative, Anisa Metollari, who provided me with a speedy quote and even called me to follow up. Anisa made the whole process so easy, I purchased the seat and will definitely shop at early settler again just for the fantastic customer service which is hard to find these days!
17 marca 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
What a lovely message—thank you! We’re so glad Anisa could make the whole process a breeze and go the extra mile to help. We’ll be sure to pass on your kind words—she’ll be thrilled! Can’t wait to welcome you back again soon.
Fool me once, shame on you. Fool me twice, shame on me…
One star is too generous.
We are still waiting on an office chair we bought in early October ‘24 from the Wairau Park store. We were told we’d have to wait til the new year, and then the store was closed for a month (not sure why it couldn’t be delivered to us?!) Today (7 March 2025) we were told it was ready for pick up. Wouldn’t it have been nice if they’d offer to deliver? But, no.
Interestingly, this is the second time we have been delayed like this with this same store. On that occasion we were rudely addressed, and demanded to come and collect another overdue furniture order when it finally turned up. As though we were inconveniencing the store workers! On both occasions when we asked for our money back, they could only offer store credit. Do it all over again?! No thank you.
Absolutely shocking its experience every time. We won’t be buying from Early Settler again.
7 marca 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Holly,
We’re incredibly sorry to hear about the ongoing delays and lack of communication. That’s definitely not the service we want to provide, and we understand how frustrating this experience has been for you. We truly appreciate your patience, and we’ll be reaching out privately to resolve this as best as we can. Thank you for bringing this to our attention, and we hope we can make things right.
Kind regards,
Early Settler Customer Service
Odpowiedź od Early Settler Furniture
Hi Jennifer,
Thanks for sharing your experience! We're so glad Jess could make your shopping experience quick and easy. We love hearing that our team is helping make your day a little smoother. If you need anything else, don’t hesitate to reach out!
Kind regards,
Early Settler Customer Service
Direct contact with Rhys at the…
Direct contact with Rhys at the warehouse was excellent. He was very helpful and able to push our order through, as our change in circumstances meant our order become more urgent.
5 marca 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Christopher,
Thanks so much for sharing your experience! We're so glad Rhys could assist you and help get everything sorted quickly. It’s great to hear that the urgency was handled smoothly, and we hope everything goes according to plan with your order. Enjoy the process, and feel free to reach out if you need anything else!
Kind regards,
Early Settler Customer Service
Excellent customer service
Anisa Metollari was absolutely lovely on the phone and very helpful. She helped me order the Austin sofa online and honoured the sale price even though I was a day late in purchasing. Very happy.
3 marca 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Sarah,
We're thrilled to hear about your experience with Anisa! She truly goes above and beyond to make sure our customers feel valued. We're so happy she could help you snag that Austin sofa at the sale price—what a win! Wishing you many cozy moments ahead with your new sofa!
Kind regards,
Early Settler Customer Service
Jess is an asset to the Early Settler team!
Jess was friendly, prompt and very clear with all the steps required today
3 marca 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Carolina,
Thanks for sharing your experience! We're so glad Jess was able to make things clear and easy for you. A friendly, prompt approach is exactly what we aim for. We hope everything goes smoothly, and if you need anything else, don’t hesitate to reach out!
Kind regards,
Early Settler Customer Service
Brilliant communication
Fantastic communication! Rhys and the team at Early Settler were super helpful and communicated clearly within minutes of my purchase which was for a product on back order. Because of Rhys’s quick and regular updates I knew exactly what the timing, process and delivery schedule looked like. Great service - highly recommended.
28 lutego 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Daniel,
Thanks so much for your kind words! We're so glad to hear Rhys and the team were able to make your experience smooth and stress-free. We’re all about keeping our customers informed and happy, and it’s great to hear that was exactly your experience. Can’t wait for your order to arrive!
Kind regards,
Early Settler Customer Service
NZ Bar Stools Purchase
Support Team NZ Purchase
I am impressed with the assistance provided by
Rhys in the Support Team. My bar stools arrived damaged and Rhys patiently stepped me through the process of resolving this issue. Great customer service!
Also Rima at Botany Downs NZ is a great representative of Early Settler. Very professional and personable. Thanks guys.
26 lutego 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Anne,
Thank you for your kind words! We're so happy to hear that Rhys was able to guide you through the process and get everything sorted for you. Also, we’ll be sure to pass along your praise to Rima! It's all about great people creating a stress-free experience for you. Enjoy those bar stools when they arrive!
Kind regards,
Early Settler Customer Service
Super easy to order.
Super easy to order.
Great communication
The guys who delivered my couch were absolutely amazing.
Friendly, professional and squeezed that couch through some tight doorways.
26 lutego 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Jane,
Thank you for the fantastic feedback! We’re so glad to hear that the ordering process was a breeze and that our delivery team did such a great job getting that couch into your home. We hope it brings a cozy touch to your space and makes your home even more comfortable! Enjoy!
Kind regards,
Early Settler Customer Service
Odpowiedź od Early Settler Furniture
Hi Philomena,
hank you for the lovely feedback! We're so glad to hear you had such a positive experience. Our team is always here to help, and it's wonderful to know you felt supported and taken care of. We hope your new pieces bring even more comfort and joy to your home!
Kind regards,
Early Settler Customer Service
Furniture is Perfect
Furniture ordered is lovely and exactly as displayed. The delivery guys were delightful! Very helpful, prompt and friendly.
12 lutego 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Wendy,
We're so glad to hear you're happy with your furniture and the service from our delivery team! It's always a pleasure when everything comes together just right. Enjoy your new pieces, and thanks for sharing your lovely feedback with us. We hope they bring comfort and style to your space!
Kind Regards,
Early Settler Customer Service
Jess was very helpful and responded…
Jess was very helpful and responded quickly to all my questions. Seamless process! Thank you Jess.
12 lutego 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Sharon,
Thanks for sharing your feedback! We're so glad to hear Jess could make your experience smooth and easy. It sounds like you're all set for some outdoor relaxation soon! We can’t wait for you to enjoy your new furniture. Let us know how it goes when it arrives!
Kind regards,
Early Settler Customer Service
Fantastic products and service
I bought two of the black Nero display bookcase cabinets online - firstly, the products are amazing. MUCH MUCH better than I expected and I love them. The communication on delivery was immediate and accurate. I was kept informed up to the day and SMS on the day advising of delivery time. The delivery guys were super careful and polite 10/10. Thank you early settler.
4 lutego 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Annie,
Thank you so much for sharing your experience! We're beyond happy to hear that the Nero display bookcase cabinets exceeded your expectations. We pride ourselves on great communication, and it’s fantastic to hear everything went smoothly from order to delivery. Enjoy styling your new pieces at home!
Kind regards,
Early Settler Customer Service
Was contacted straight away after my…
Was contacted straight away after my purchase and quick replies throughout discussions regarding delivery! Was very prompt and easy to communicate! Very happy with my experience!
28 stycznia 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Nicola,
So glad to hear everything went smoothly for you! It’s great that the communication was quick and easy—nothing worse than waiting around for responses. We hope you enjoy your new purchase when it arrives! If there’s anything else you need, we’re always here to help.
Kind regards,
Early Settler Customer Service
I made a mistake with my order
I made a mistake with my order.
Jess was very helpful and changed it without any problems.
27 stycznia 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Michelle,
We're so glad Jess could help sort everything out for you! Mistakes happen, and we’re happy to make it right without any hassle. Thanks for sharing your experience, and if you need anything else, don’t hesitate to reach out! We’ve got your back.
Kind regards,
Early Settler Customer Service
Great Experience
Really great experience with the staff (Anisa), they made my purchase nice and easy
20 stycznia 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Milly,
We’re so glad to hear that Anisa made your shopping experience smooth and stress-free! We love helping create easy, enjoyable moments for our customers. Hope you're loving your new purchase, and thank you for sharing your feedback with us!
Kind regards,
Early Settler Customer Service
Great customer Service.
Quick response to questions via the live chat. Happy to help in anyway.
24 stycznia 2025
Opinia niezależna
Odpowiedź od Early Settler Furniture
Hi Erin,
We’re so glad the live chat worked well for you! It’s great to know you felt supported and helped. If you ever have more questions, we're here to assist in any way we can. Thanks for sharing your experience!
Kind regards,
Early Settler Customer Service
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.