Dsquared2 Recenzje 397

Zeer slechte kwaliteit. Gekocht als tweede paar schoenen, in 3 maanden zool kapot, geen contact mogelijk met klantenservice.

De reactie vanuit Dsquared2 hieronder geeft geen contact mogelijkheden. Dat haalt dus niets uit. Klantenservice onbereikbaar. Graag een mail adres of telefoon nummer delen waarop jullie bereikbaar zijn.

After weeks of pointless emails being sent two pairs of jeans I never ordered I was finally able to get the appropriate return labels to get back the £762.00 I was charged without ever receiving the pair I ordered. A Helpfull woman in customer service Angela Teixeira
Customer Support I hope has finally resolved the issue as a customer of 15 years I expect more the store in Conduit St NW1 were very unhelpful and blasé. As I work for Ralph Lauren I,m shocked at the way customers are treated I’ve always treated all our customers with the upmost respect for twenty five years there and would go out of my way to help them famous or not although I’m not even sales staff butt know our product back to front very item. That’s what they expect and pay a premium for, quality gods with quality service not rocket science.

assistenza molto gentile

Servizio clienti veloce ed efficiente. Grazie alla Sig.ra Arianna per la tempestiva soluzione

Ottimo servizio clienti, Arianna ha saputo aiutarmi ed è stata molto disponibile. Grazie mille

excellent support thank you Arianna Baruffaldi

Excellent service by Angela Teixeira!She helped me a lot with all my questions about the product I am interesting in

Super👍🏻👍🏻👍🏻
résoudre rapidement tous les problèmes

Servizio clienti sempre top, Arianna Baruffaldi è stata gentilissima e in un attimo mi ha risolto il problema! Continuate così!

Ich habe große Probleme mit einer Bestellung, die ich am 23. Juli online aufgegeben habe. Sie wurde von DPD geliefert. Ich habe den Tracking-Code erhalten, die Lieferung sollte am 25. Juli erfolgen. Ich konnte die Lieferung den ganzen Tag über verfolgen, dann hieß es plötzlich, dass sie an die KFZ Klinik München geliefert wird. Kann am nächsten Tag, 26. Juli, abgeholt werden, ich ging dorthin, sie sagten, kein Paket, ich ging drei Mal zum DPD Packshop (drei Tage), sie behaupten immer, kein Paket für mich. Also habe ich den DSQUARED Kundenservice kontaktiert, die sagten dann, das Paket ist in der KFZ Klinik, ich rief sie an, dann fand ich heraus, dass das Paket dort war, aber ohne meinen Namen darauf, also öffneten sie das Paket und fanden meine Schuhe darin, kein Name, auf dem Karton, also schickten sie es zurück zu DSQUARED, und seitdem behauptet der Kundenservice, dass sie das Problem untersuchen und deshalb mein Geld nicht zurückerstatten können, es sind jetzt 3 Wochen, seit das Paket angeblich zurückgeschickt wurde. Immer noch keine Rückerstattung von DSQUARED und sie sagen nur, dass wir das Problem untersuchen. Das ist nicht akzeptabel und ich fordere das Geld zurück, aber DSQUARED weigert sich, dies zu tun, bis sie dies vollständig „untersucht“ haben. Sie wollen mir nicht einmal ein anderes Paar Schuhe schicken. Es ist unfassbar! Wie schlecht ist der Kundenservice bei DSQUARDED und wie kann eine Premium-Marke einen NICHT-Premium-Lieferanten wie DPD benutzen. Wie kann DPD-Paketshop das Paket öffnen? Ich kann nicht empfehlen, etwas online bei DSQUARED zu kaufen. Ich werde es nie tun!

Very swift and good communication and great follow-up!!! Top service and greatly appreciated!!!

Experiencia muy buena a la hora de devolucion del articulo. Muy buena atencion por parte de ANGELA TEIXEIRA. Un 10.

The dsquared2 support is super friendly, helpful and professional. They always help me out with any needs and special requests I have :) - many thanks

Just to be clear that I've been a customer for this brand for more than 2 decades. The sxxty experince I'm gonna elaborate on is 'only about the website', not about the brand itself. Also, I don't know which company is responsible for their e-commerce at the moment, but the website used to be handle by Yoox-Net-A-Porter for many years, and I had no issue with them back then.

OK, as title, I got banned from shopping on the website, without being given any explanation.I mean, I did ask them, but they said they couldn't disclose it.

I have concluded it myself that it may be some of the following reasons:

*They reckoned I turned too many.

I'd placed around 10-15 orders from November 2023 to Spring 2024, say, about 5 months of time. Each order contains 2-4 items, with the whole value of £200-500 respectively. I ended up keeping only 3-4 orders, and the rest was returned.

Firstly, I did not think I returned a lot, considering the period and the each order only contained 2-4 items.I think it's just normal.

Secondly, what I ordered were mainly jeans, I'm sure most of people would agree that jeans are tricky. You'll need to try on to figure it out. Not to mention the fits from this brand are even trickier than others!
If not jeans, their tees and shirts have become weirdly larger in the recent years, and you'll need to try them on to decide. You can't just blame the customers that they 'return too many times' for fit issues.

*Thirdly, I remembered 2 orders arrived very late, and one even took one month, and this one was meant to be a gift. I eventually had to send it back.

*Fourthly. 5 returned orders had been stuck in Italy's customs for 3-6 weeks. I needed to chase them for the refunds. I believed this was why it triggered their alarm. They thought I returned too many at once, which was not true. These were placed throughout the sale season(2-3 months), and they just happened to be stuck in the customs at the same time. Also, I did not cause the customs delay by forgetting to include commercial invoices as such, I just had no idea why they were having this issue. So, I chased for the late refunds, and got blocked. Was that fair???

________________________________________________
Update:
Response to the Company's reply.
As mentioned, I do not think return 2/3 of the orders placed throughout 5-6 months to be that many, not to mention they're all clothes.
I have contacted you via the online form.

Angela willingness … I hope she try to solve my problem.

Always the best service! The team of D2 is amazing. Mille Grazie!!!

Always the best service! Angela Teixeira was amazing. Thank you!

Lassen Sie mal gut sein! Ihr Underwear ist nicht mehr fotogen, da bereits im Hausmüll entsorgt.

Zu mehr taugt Ihre Billigproduktion auch nicht!

Kann nur jedem Käufer raten, nicht auf diese minderwertigen Blenderware hereinzufallen.

Da gibt es hochwertigere Ware für den gleichen Obolus!