Abgesehen von den zick schlechten Bewertungen hier bei Truspilot, ist Dsquared einfach nur MEGA überteuert. Die Damen Jeans sind zu 80% Cropped Jeans, weniger Stoff, gleicher Preis und normal lange Je... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I received my order on the smaller size/less expensive price side of things in very reasonable time over here in Central Europe. I’d made a minor mistake in my delivery address, however I was provided... Zobacz więcej
Ho acquistato tramite app, fatta veramente bene con servizio clienti integrato che funziona molto bene, ho avuto modo di costatarlo sul mio ordine in ritardo di 1 giorno, l’assistenza clienti mi ha ri... Zobacz więcej
Reakcja na opinię
Meine erste Dsquared2 Winterjacke (Daunenjacke beige mit braunem Fellkragen) habe ich mir 2006 gekauft, nach 8 Jahren (jeden Winter im Einsatz) ohne jegliche Abnutzung verkauft. Sneaker, Jacken usw... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Dsquared2 Online Store. Spring-Summer collection for men and women. Worldwide delivery.
Dane kontaktowe
Piazza dell'Indipendenza 11, 6900, Lugano, Szwajcaria
- contract@dsquared2.com
- www.dsquared2.com
3,6
Średnia
397 recenzji
Odpowiada na 64% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent thank you
10 października 2025
Opinia niezależna
Odpowiedź od Dsquared2
Dear Florence,
thank you for your nice comment, we are happy to here that!
Best regards
DSQUARED2 Team
Esperienza pessima
Esperienza pessima , ho acquistato un costume della dsquared2 in un negozio , dopo 4 bagni una scritta gialla stampata sul retro si è cancellata ( il costume è integro non graffiato e le altre scritte sono intatte quindi non è stato lavato male) contatto il servizio clienti il quale non mi risolve il problema dicendo che intervengono solo per acquisti sul sito ufficiale , il negoziante non ne vuole sapere e quindi ritengo che una firma del genere dovrebbe scusarsi e sostituire l’articolo invece di mandare a comprare il pepe , anche perché un costume di 200 euro no dovrebbe portare le scritte stampate male
30 lipca 2025
Opinia niezależna
Odpowiedź od Dsquared2
Gentile cliente,
grazie per averci scritto e ci dispiace molto per quanto accaduto.
Tuttavia, come da policy del marchio, l’assistenza diretta dal parte del nostro Customer Service online può intervenire solo per acquisti effettuati sul sito ufficiale.
Ti consigliamo di tornare presso il punto vendita dove hai effettuato l’acquisto e richiedere eventuale verifica del prodotto. Solo il negozio, laddove possibile, può aprire una segnalazione ufficiale al distributore.
Ci teniamo comunque a segnalare la tua esperienza al reparto qualità, così che possa essere presa in considerazione.
Ti ringraziamo per la segnalazione e ci scusiamo per il disagio.
Cordiali saluti
DSQUARED2 Team
Angela Teixeira from support help me in…
Angela Teixeira from support help me in everything i asked her, great support
9 października 2025
Opinia niezależna
Odpowiedź od Dsquared2
Dear Matteo,
thank you so much for your review! On behalf of Angela and the entire team, we remain at your disposal for any further assistance you may require.
Best regards
DSQURED2 Team
Jeans fantastici
Jeans fantastici, valgono il prezzo! comprerò ancora sicuramente altri jeans per la prossima stagione, grazie ai ragazzi dello store di Milano, esperienza top! alla prossima!
4 października 2025
Opinia niezależna
Odpowiedź od Dsquared2
Ciao Lorenzo,
grazie mille per la tua recensione, ci fa davvero piacere sapere che il prodotto, così come il nostro team, abbia soddisfatto le tue aspettative!
Torna presto a trovarci!
Un caro saluto
DSQUARED2 Team
Assistenza clienti imbarazzante
Ho acquistato un capo dal loro sito ufficiale, che ho reso secondo le procedure previste.
Non ho ricevuto nessuna informazione sul mio reso, nonostante il pacco risultasse consegnato sul sito del loro corriere (DHL) e sul loro gestore dei resi.
Dopo diversi solleciti, il servizio clienti continua a ripetermi che ci sono dei ritardi nell'elaborazione del reso, ma a 18 giorni dalla consegna, non ho ancora ricevuto la conferma e rimborso.
Esperienza pessima che non ti aspetti da un brand che vende jeans a 500€. Sicuramente, non acquisterò mai più loro capi.
10 września 2025
Opinia niezależna
Odpowiedź od Dsquared2
Buongiorno Matteo,
grazie per averci scritto.
Ti confermo che il nostro servizio clienti ti ha comunicato correttamente le motivazioni del ritardo nel processo di reso verificatosi di recente. Purtroppo, questo disguido di sistema ha impattato anche molti altri ordini di clienti fidelizzati e non, creando così comprensibile malcontento. Ci dispiace davvero molto per quanto accaduto ma ti assicuriamo che stiamo facendo il massimo per completare tutte le procedure di reso nel più breve tempo possibile.
Gentilmente ti chiedo il numero di ordine e la mail così da verificare personalmente lo stato del tuo reso.
Spero tu possa riacquistare nuovamente da noi con la rassicurazione che fortunatamente, eventi inaspettati di questo tipo capitano veramente di rado.
Grazie ancora per la comprensione.
Cordiali saluti
DSQUARED2 Team
Vergogna
Made in Italy e poi compri 200 euro di T-Shirt ed è fatta in romania.
30 września 2025
Opinia niezależna
Odpowiedź od Dsquared2
Gentile Cliente,
grazie per aver condiviso la sua opinione.
Ci dispiace che la sua esperienza di acquisto non abbia soddisfatto le aspettative: per noi la trasparenza è molto importante e le nostre collezioni sono interamente progettate e disegnate in Italia. Tuttavia, una parte della produzione viene affidata a laboratori certificati in Europa, come la Romania, per garantire standard di qualità elevati e sostenibilità nei processi.
Comprendiamo la sua osservazione e ci impegneremo a comunicare in maniera sempre più chiara questi aspetti.
Se desidera, siamo a disposizione per qualsiasi ulteriore chiarimento attraverso il form di contatto online del nostro servizio clienti.
Cordiali saluti
DSQUARED2 Team
The worst online shopping experience
Have spent thousands on Dsquared2 over the years and have always bought from shops just recently I bought a belt direct from this company £255 at size 105 expecting it to be 105 centimetres when it arrived it was 117 1/2 centimetres bizarrely far to big so I sent it back nearly 1 month later and counting and countless excuses via email they have the belt and my money still with the same old sorry excuse emails and no exact date for when I will get my money back absolutely ridiculous customer service from a company with a high price fashion products I won’t be buying this brand again.
27 września 2025
Opinia niezależna
Odpowiedź od Dsquared2
Dear Carl,
thank you for your review, We are very sorry for what happened and will give you all the needed support to solve the issue.
Could you please give us more information (order number or email) so that we can check which product is involved and ensure that your return is processed correctly?
Thank you for your cooperation.
Kind regards
DSQUARED2 Team
I recently bought the skate moss boots…
I recently bought the skate moss boots they didn't fit so I returned them. I haven't got my money back and it's been more than 5 days. Do not buy something unless you know it fits.
24 września 2025
Opinia niezależna
Odpowiedź od Dsquared2
Dear Cole,
thank you for writing, we apologize for this incovenience and will support you immediately to solve the issue.
Could you please share order number or email, so that we can check the status of the return and process it promptly?
Thank you for your understanding.
Kind regards
DSQUARED2 Team
Demande de remboursement…
Bonjour ,je ai demandé un remboursement je suis tomber sur une dame très gentille mais le service après vente est très très long a vérifié vos informations 1mois pour un remboursement c est assez long mais sa a été fait et je les remercie tout de même. Cordialement
1 września 2025
Opinia niezależna
Odpowiedź od Dsquared2
Dear customer,
thank you for your review.
We apologize for the long wait times, but we had some technical issues to resolve on the warehouse side, so the delay was entirely due to circumstances related to this recent period.
We are very sorry and thank you for your trust.
Best regards
DSQUARED2 Team
Absolutely disappointed with the…
Absolutely disappointed with the service. I purchased a cap in July which I returned as soon as and I am still waiting for my refund. When I email for updates regarding my refund I receive a genetic response. I would avoid dealing with this retailer as it is not worth the hassle. You should not have to wait over 2 months for a refund.
19 września 2025
Opinia niezależna
Odpowiedź od Dsquared2
Dear Muhammad,
thank you for your comment.
We apologize for this disappointing inconvenience, we are facing delays due to system updates at our warehouses. Anyway we are doing our best to process all returns as soon as possible.
Please provide us with your order number or email reference and we will check immediately th status of your refund.
We apologize again.
Thank you for your understanding.
Best regards,
DSQUARED2 Team
Extremely disappointed with the customer service and refund process
I returned my order on 11 August, and over a month later, I’m still chasing my refund. Every response I’ve received has been a generic apology stating they’re “working with the relevant department.” There has been no real resolution or sense of urgency. I have had to raise a dispute with my payment provider to get my money back. This level of service is unacceptable—I strongly recommend avoiding this retailer altogether!
19 września 2025
Opinia niezależna
Odpowiedź od Dsquared2
Dear Chloe,
thank you for writing us.
We are really sorry for the inconvenience, but unfortunately, we have experienced delays due to system updates and some internal configuration in our warehouses. This caused the backlog, but I assure we are doing great effort to process all returns as soon as possible.
Could you please provide us with your order number or email reference so that we can check this immediately and provide you with prompt assistance?
We apologize again for any inconvenience caused.
Thank you for your understanding.
Best regards,
DSQUARED2 Team
There are always problems with orders
There are always problems with orders: items are delivered in the wrong size, ordered items aren't available, or items that were delivered are defective. None of this should happen with a premium brand. But the support, when something doesn't work as expected, is very customer-oriented, helpful, and responds very quickly. Thumbs up for the support.
6 września 2025
Opinia niezależna
Odpowiedź od Dsquared2
Dear Customer,
thank you for your review.
We are very sorry about the problem with the products. We will definitely try to improve some aspects related to quality and shipping.
However, I can assure you that these are very isolated cases.
Our support team is always at your disposal.
Thank you so much
Best regards
DSQUARED2 team
Ich warte seit über 5 Wochen auf die…
Ich warte seit über 5 Wochen auf die Erstattung meiner retour. Ich werde hier nie wieder etwas bestellen.
15 września 2025
Opinia niezależna
Odpowiedź od Dsquared2
Hallo Janis,
wir hatten leider Verzögerungen aufgrund von Systemaktualisierungen.
Können Sie uns bitte die Bestellnummer oder die E-Mail-Referenz mitteilen, damit wir dies umgehend überprüfen und Ihnen sofortige Unterstützung zukommen lassen können?
Wir entschuldigen uns für die Unannehmlichkeiten.
Vielen Dank für das Verständnis
LG
DSQUARED2 Team
Très satisfait du service client…
Très satisfait du service client Dsquared : très réactif et à l’écoute.
Merci
13 września 2025
Opinia niezależna
Odpowiedź od Dsquared2
Dear Customer,
thank you so much for your positive feedback!
Best regards
DSQUARED2 Team
Las reviews positivas aquí son falsas
Las reviews positivas aquí son falsas. Son compradas y generadas de forma automática igual que sus mails de servicio al cliente, la empresa está en bajada total así que es una cosa la cual me esperaba.
Su servicio de envío no cumple los tiempos, siempre te llegará una semana más tarde. Lo mejor es que harán lo que sea por no devolverte el dinero, por minima que sea la cantidad.
EDITO: dicen que te pongas en contacto con ellos pero llevamos 24 días de contacto y no hay resolución ni cercana a clara.
24 lipca 2025
Opinia niezależna
Odpowiedź od Dsquared2
Dear Lola,
Thank you for writing to us.
We can assure you that the reviews are not fake, and the positive ones are simply the result of a lot of hard work and commitment from our entire D2 team.
As in any company, there can be also downtimes, mistakes, delays, and misunderstandings. What we try to do is take the good from negative reviews like this one in order to improve and understand how to implement what is not yet at its best.
If you would like to give us your order reference, we will check internally what exaclty happened.
During this period, there have been delays with outgoing and incoming shipments, and returns have been delayed a bit in the checking and recharging process more than usual, but nothing that cannot be resolved with a little patience.
Thank you for your understanding.
Kind regards
DSQUARED2 Team
ESPERIENZA MOLTO POSITIVA
ESPERIENZA MOLTO POSITIVA, CORTESI E CELERI NEL RISPONDERE ALLE DOMANDE, SPEDIZIONE PERFETTA.
IN PARTICOLARE RINGRAZIO ANDY TRAN PER LA SUA DISPONIBILIA'
CONSIGLIO VIVAMENTE PER ACQUISTI
2 września 2025
Opinia niezależna
Odpowiedź od Dsquared2
Ciao Paola,
grazie mille a nome di Andy e di tutto il team per la tua recensione.
Siamo davvero felici di averti dato il supporto sperato, è stato un piacere poter rispondere alle tue domande!
A presto,
Cordialmente
DSQUARED2 Team
Inquiry about shoe size
The staff member was very helpful and made some great recommendations on purchasing a pair of boots. Very happy with the service.
28 sierpnia 2025
Opinia niezależna
Odpowiedź od Dsquared2
Dear Teodros,
thank you so much for your kind review!
We stay at your disposal for any future needs!
Best regards,
DSQUARED2 Team
Outstanding Customer Service Experience
I recently had an issue with an international order and contacted ESW customer support. I was assisted by Jun Nguyen, who provided truly outstanding service.
Jun was incredibly kind, professional, and understanding. He carefully reviewed my case, explained everything clearly, and even made an exception to help me return my items, although the official return period had passed.
His friendly and solution-oriented approach turned what could have been a frustrating situation into a really positive experience.
Thank you, Jun – customer service like yours makes all the difference!
28 sierpnia 2025
Opinia niezależna
Odpowiedź od Dsquared2
Dear Customer,
we are really glad we could satisfy your expectations and provide a great customer service experience!
Please do not hesitate to contact us again if you may need it, it will be a pleasure to assist you further.
Have a nice weekend!
DSQUARED2 Team
Odpowiedź od Dsquared2
Dear Customer,
thank you so much for your nice review!
We remain available for any needs.
Best regards
DSQUARED2 Team
Angela Teixeira 様
Angela Teixeira 様
ご連絡ありがとうございます。
「LIGHT SCARFACE WASH COOL GUY JEANS」がボタンフライであるとの回答ありがとうございます！
先日、DSQUARED2 TOKYO OMOTESANDO
の店舗には同モデルの在庫が無かったのですが、サイズの確認で他のCOOL GUY JEANSを試着させてもらいました。店員さんの接客もとても丁寧で分かりやすく良かったです。
店舗にて取り寄せしてもらい後日購入する事になりました。
ありがとうございます。
Dear Angela Teixeira
Thank you for contacting us.
Thank you for letting us know that the "LIGHT SCARFACE WASH COOL GUY JEANS" have a button fly!
The other day, the DSQUARED2 TOKYO OMOTESANDO store didn't have this model in stock, but I was able to try on other COOL GUY JEANS to check the size. The staff were very polite and helpful.
The store ordered them for me, and I'll be purchasing them later.
Thank you.
26 sierpnia 2025
Opinia niezależna
Odpowiedź od Dsquared2
Dear Customer,
thank you so much for your nice review! We are really glad to be able to help you every time you need it!
See you soon on our channels!
Best regards
DSQUARED2 Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.