Renewal price acceptable - renewal process easy - great service - can't comment on their claims efficiency as thankfully have yet to make a claim. Been with them for a number of years.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... Zobacz więcej
Reakcja na opinię
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... Zobacz więcej
Reakcja na opinię
Highly recommend as your insurer. Provided what they asked and send me a replacement grade A (excellent condition) with authentic apple plug. Service was amazing. Thank you
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Dane kontaktowe
Minories 30-33, EC3N 1DD, London, Zjednoczone Królestwo
- www.covercloud.co.uk
4,6
Doskonała
705 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great insuarande. O
I have been taking out insurance for years with covercloud when you need to change plan for new phones they are fast and efficient
27 października 2023
Odpowiedź od CoverCloud
Dear Robina,
We're delighted that you've been a loyal CoverCloud customer for years and appreciate your 5-star review. Your positive experience with our service's efficiency and responsiveness when changing your insurance plan is gratifying. We understand the importance of keeping up with evolving technology, and we're committed to providing seamless support for your gadget insurance needs.
If you ever require assistance or have any questions, please reach out to us. Thank you for choosing CoverCloud, and we look forward to serving you for many more years!
Best wishes,
The CoverCloud Gadget Team
I could check many policies and get the…
I could check many policies and get the cheapest one, great feeling and fast service.
19 października 2023
Odpowiedź od CoverCloud
Thanks Emilio, that's very good to hear!
If we can help further, please email us at admin@covercloud.co.uk.
Kind regards,
The CoverCloud Cycle Insurance Team
Great insurance
Great cover for all my gadgets cheap monthly payments and excess fee is low
13 września 2023
Odpowiedź od CoverCloud
Dear Naomi,
Thank you so much for your 5* review of our gadget insurance! Your satisfaction with our gadget insurance coverage, affordable monthly payments, and low excess fees is truly rewarding. Providing comprehensive protection at an accessible cost is our priority, and we're delighted to have met your expectations. Your positive feedback underscores our commitment to excellent service.
If you ever need assistance or have questions about your policy, please do get in touch. We're dedicated to ensuring your gadgets stay well-protected, delivering a stress-free experience.
Thank you for choosing CoverCloud as your gadget insurance provider. We look forward to continuing to serve you in the future!
Best wishes,
The CoverCloud Gadget Team
Simple with quick response from…
Simple with quick response from customer service
18 października 2023
Odpowiedź od CoverCloud
Dear Rupert,
We truly appreciate your fantastic 5* Trustpilot review! We're delighted that you found our gadget insurance to be straightforward, and our response time to be fast. At CoverCloud, we prioritise simplicity and efficiency to serve our customers better. We understand the unexpected can happen, and our goal is to make the claims process seamless.
Should you ever need assistance or have questions in the future, please do get in touch. Thank you for choosing CoverCloud, and we look forward to continuing to provide you with excellent service in the future!
Best wishes, The CoverCloud Gadget Team.
Found what I was looking for straight…
Found what I was looking for straight forward good value no problems
11 października 2023
Odpowiedź od CoverCloud
Dear Philip,
We appreciate your 4-star Trustpilot review! It's fantastic to learn that you found precisely what you needed with our cycle insurance. We're committed to making the process simple and cost-effective for our customers, and we're delighted to have delivered on that promise for you.
If you ever require assistance or have questions in the future, please don't hesitate to contact us. Thank you for choosing CoverCloud, and we look forward to serving you again in the future!
Best wishes,
The CoverCloud Cycle Team.
Simple and easy to use
7 października 2023
Odpowiedź od CoverCloud
Dear Adam,
We sincerely appreciate your 5-star review of our gadget insurance. Your satisfaction with our service being described as simple and user friendly is fantastic news. At CoverCloud, we aim to offer a streamlined experience for our valued customers in safeguarding their devices. Your feedback fuels our commitment to excellence.
If you ever require assistance or have questions about your policy, please do get in touch. Our customer service team is ready to assist. Thank you for selecting CoverCloud for your gadget insurance. We're grateful for your trust and eagerly anticipate serving you in the future!
Best wishes,
The CoverCloud Gadget Team
Easy to choose and simple to understand…
Easy to choose and simple to understand what it covers
11 października 2023
Odpowiedź od CoverCloud
Dear Alexandra,
We greatly appreciate your 5-star Trustpilot review. Your feedback about our gadget insurance being easy to select and straightforward in coverage means a lot to us. We are committed to simplifying the insurance process for our customers, and we're delighted to have succeeded in your case.
If you ever need assistance or have questions regarding your policy in the future, please reach out to our customer service team who will be happy to help you. Thank you for choosing CoverCloud and for your valuable feedback!
Best wishes,
The CoverCloud Gadget Team
Highly recommend
Highly recommend - I’ve been insuring our family’s mobile phones via Cover Cloud for a few years now. Very simple process to add new mobiles to the cover, as well as dealing with damaged phone.
12 października 2023
Odpowiedź od CoverCloud
Dear Linda,
We're delighted to receive your 5-star Trustpilot review of our gadget insurance. Thank you for entrusting us with your family's mobile phones over the years. We're proud to offer a straightforward process for adding new phones to your policy and for handling damaged devices efficiently. Your satisfaction is of utmost importance to us, and we appreciate your recommendation. Please know that we're here to assist you with any questions or concerns. Your continued support is valued, and we look forward to serving you and your family for years to come. Thank you for choosing CoverCloud.
Best wishes,
The CoverCloud Gadget Team
Fine until you need to actually claim!!!
Cloudcover themselves seemed fine but claiming is a joke. 'the Davies group', I've called twice and both times the phone has been answered by what seems to be a teenager who is half asleep. Submitted claim on the 28th Sept, by the 6th Oct nothing had happened despite me providing everything asked for immediately. Takes far too long, took the phone to a repair shop in the end, fixed in 15minutes. 8 days on after this claim I hadn't even paid the excess or sent the phone off, never mind the wait for it to be repaired and sent back.
They also insist on you removing your device from your iCloud account which I find exceptionally odd - so if it 'goes missing' there will be no way for you to locate it.
28 września 2023
Opinia niezależna
Odpowiedź od CoverCloud
Dear Holli,
We are sorry that you are dissatisfied and have escalated your comments up to the complaints team at AXA’s appointed claim handler, Davies Group, who shall be in contact you directly.
By turning off find my iPhone you prevent iCloud locking which allows the repair centre to carry out the necessary repairs and quality checks before returning the repaired device to you.
Yours sincerely,
The CoverCloud Gadget Insurance Team
It was easy to get
4 października 2023
Odpowiedź od CoverCloud
We truly appreciate your outstanding 5-star review on Trustpilot. We're delighted that you found obtaining gadget insurance through us was a breeze. At CoverCloud, ensuring a smooth and hassle-free process is our priority. If you ever have any questions or need assistance, our dedicated customer service team is here to help. Thank you for choosing CoverCloud for your gadget insurance, and we eagerly anticipate serving you with excellence in the future.
Best wishes,
The CoverCloud Gadget Team
Odpowiedź od CoverCloud
Thank you for your 4* review. We're delighted that you found our gadget insurance setup process hassle-free and appreciated the clarity of our excess details. Our goal is to make protecting your gadgets easy and transparent. We're continuously striving to enhance our services, so please feel free to share any suggestions. Your trust in us means a lot, and we're always here to assist you. Thank you for choosing our gadget insurance, and we look forward to serving you in the future.
Best wishes,
The CoverCloud Gadget Team
I'm customer for more that 4 years
I'm customer for more that 4 years , and just signed new phone insurance, probably for the next 2 years , over this 4 years I user my insurance 2 times , I'm very happy no I've check price in other places
1 października 2023
Odpowiedź od CoverCloud
Thank you for your loyal support as a customer for over four years and for recently renewing your gadget insurance with us. We're delighted to have been your choice. We always aim to provide a dependable service and value. Your positive feedback on our pricing is much appreciated. Should you ever need assistance or have questions in the future, please don't hesitate to contact us, we will be very happy to assist you. We look forward to serving you for years to come.
Best wishes, The CoverCloud Gadget Team
So far so good
19 września 2023
Odpowiedź od CoverCloud
Thank you very much for your 5* gadget insurance review. We greatly appreciate this and we're delighted to hear that you're pleased with our gadget insurance services so far. Our team is dedicated to offering top-quality coverage and exceptional customer service, and your positive feedback motivates us to maintain this standard.
Should you ever require assistance or have questions, please do contact us as we're here to assist you.
Thank you for choosing CoverCloud, and we look forward to continuing to serve you.
Best wishes,
The CoverCloud Cycle Team
Easy to set up the insurance.
Easy to set up the insurance.
Paid the yearly amount.
Paperwork was emailed by return
Cannot comment on anything else yet.
12 września 2023
Odpowiedź od CoverCloud
Thank you for your 5* Trustpilot review! We're delighted that setting up your gadget insurance was straightforward, and you received your paperwork promptly. We strive to provide a hassle-free experience for our customers. We hope your positive experience continues throughout your coverage. If you ever have questions or need assistance, our dedicated customer service team is here to help. Thank you for choosing our service, and we look forward to serving you throughout your insurance period.
Kind Regards, the CoverCloud Gadget Team.
Generally ok but they seem to pass…
Generally ok but they seem to pass emails from agent to agent was asked to resupply information i had already supplied to somebody else they need to improve their on line / email process
19 września 2023
Odpowiedź od CoverCloud
Dear Colin,
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear about the inconvenience you experienced with our gadget insurance service. Your feedback is invaluable in helping us improve our processes and provide a better experience for our customers.
We sincerely apologise for any frustration caused by the passing of emails between agents and the request for duplicate information. We understand how this can be frustrating and time-consuming.
If you ever encounter any further issues or have suggestions for improvement, please don't hesitate to reach out to our customer service team directly. Your insights are crucial in our commitment to providing the best possible service.
We hope to have the opportunity to serve you better in future.
Best wishes, the CoverCloud Gadget Team.
Highly Recommend for iPhone insurance
No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, replacement phone sent out on 15th and arrived next day, replacement phone was immaculate and battery health was 100%. happy customer! thank you covercloud
10 września 2023
Opinia niezależna
Odpowiedź od CoverCloud
Thank you so much for your 5* review of CoverCloud gadget insurance, we greatly appreciate your feedback. Losing your phone can be stressful but we're delighted that we could replace it swiftly and efficiently online. Thank you for trusting CoverCloud. If you ever need assistance in the future, our dedicated support team is here to help.
Best wishes, the CoverCloud Gadget Team.
Bike insurance is crap locked bike in a…
Bike insurance is crap locked bike in a secure building with 10/10 insurance lock with cctv and they refused to pay up for theft don't use they don't give full details on quote make you buy thinking your protected but your not trust me don't use this company.
Secured to a solid steel bar bolted to building it was safer there than in the street how is that not min requirements?
1 sierpnia 2023
Opinia niezależna
Odpowiedź od CoverCloud
Dear Stuart,
Thank you for sharing your feedback concerning your recent bicycle insurance claim.
All policyholders must ensure their bicycles are adequately stored when not in use and full details of this can be found in the policy wording. As we have explained in our correspondence with you, your bicycle was stored in a location that did not meet the minimum security requirements, we were therefore unable to authorise your claim on this occasion.
Yours sincerely,
The CoverCloud Bicycle Insurance Team
Awful service for a mobile phone insurer
God help you if you ever have to claim! I am trying to claim for my husbands mobile phone, this is apparently being dealt with by The Davies Group (look at their reviews online).
I began the claim over a week ago, I paid the excess amount 2 days ago, I rang today (a Friday) and was told that they would “escalate” the claim and I should hear back from someone by close of business on Monday. Bear in mind that we still have the broken phone in our possession.
This is ridiculously poor service, I’ve claimed in the past with my mobile provider, there was a new phone in my hand within 2 days, so I know it shouldn’t take this long. The best promise they could make is to reply to emails within 5 days. Shockingly bad, awful.
ETA 18/9/23 Reader, they did not ring me back, I had to call them. I am now waiting for an email from the assessor, (again promised by close of business tomorrow, let’s see) to tell me where to send the phone. I have to pay the postage to send this. I’ve been told assessment can take up to 7 days.
15 września 2023
Opinia niezależna
Odpowiedź od CoverCloud
Dear EA,
We are sorry that the service you have received so far has been unsatisfactory.
We have been informed by Davies Group – the claim handler of your policy – that there was a short delay in progressing the claim after the excess had been paid. We have now been assured that the claim is progressing and is being monitored closely by a Team Leader at Davies Group.
We apologise for any inconvenience caused.
Yours sincerely,
The CoverCloud Gadget Insurance Team.
9.9*s s out of 10!!
The only issue I have and I’m not sure wether it’s just me or a wider problem, is that monthly direct debits usually fail and if you don’t see your email to inform you then your policy will be cancelled (not straight away but if you don’t regularly check emails it can be a problem) Other than that I cannot fault the company at all, twice I’ve claimed it’s a quick and easy process, both times I’ve had a new gadget within a week, they keep you updated at all times on the progress of the claim and I wouldn’t use any other insurance company.
30 sierpnia 2023
Odpowiedź od CoverCloud
Hi there,
Thank you for leaving your 5-star review and we’re super pleased to hear your claim experience was so positive.
We’ve reviewed your account and can see the second policy was cancelled because the device was already insured on your existing policy. We definitely don’t want you paying twice for your insurance.
Cover for your three iPhones and Apple Watch Series 8 remains in place and all payments are up to date.
Please be assured that if a monthly payment does fail, we try our hardest to let you know by sending an email and a text message.
If you would like to make amendments to any of the devices on your policy or indeed the monthly payment date, please do let us know.
Kind regards,
The CoverCloud Gadget Insurance Team
Odpowiedź od CoverCloud
We're delighted to receive your 5* review. Your satisfaction is paramount to us, and your kind words reaffirm our dedication to delivering exceptional service. We're committed to continually exceeding your expectations. If you ever need assistance with your policy or gadget-related support in future, please do get in touch with our customer service team.
Thank you for choosing CoverCloud!
Best wishes, the CoverCloud Gadget Team.
Doświadczenie Trustpilot
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