Costco Wholesale CanadaRecenzje 

Recently, we called Costco at (888) 426 - 7826, after we emailed Costco.ca ( via their "email us" website option).

Even after multiple days, we did not receive any reply.

Thereafter, We spoke to a Ms. Lily, customer service representative, in the Ecommerce department of Costco.ca.

Lily was verbally abusive, technically incompetent, repeatedly interrupting, gave us conflicting versions of solutions , which was tantamount to bureaucratic Stonewalling. She began yelling at us, when we called her out for her errors.

We were placed on- hold for over 35 minutes.

Lily refused to connect us to a supervisor, and abruptly disconnected our phone- call, I.E. hung- up.

Thereafter, we spoke to a supervisor Mr. Olin. Colin had not even reviewed the prior relevant record (which he claimed to have done). When we pointed out his errors, he executed a Bureaucratic "cover up", acted as a defense attorney for his employee, refused to acknowledge his lapses, and abruptly disconnected our call.

We wasted multiple hours of our work- day, and achieved no tangible problem- resolution, except unwarranted harassment from these Costco employees.

On a Balance of Probability, it is very likely that there may be other Vulnerable Victims of such Systemic bully tactics, Misuse of vested authority, abuse of power, in dealing with ordinary taxpayers and paying customers.

I went to Costco at highway 410 and Steels, the two older ladies at the self check out has the most horrible attitude, my wife and I had two full carts and decided to use the self check out as the lines were shorter, my wife and I both have costco cards as costco has sent us two cards when we joined the membership, we went to two check out machine and swiped individual cards and scan our items then I paid for both bills , now my total spend was over a thousand dollars and these two older ladies came screaming, you two together you have to get two separate membership, you can't do this , we don't care if your are executive members.
Now personally I felt embarrassed and don't think I want to go back to costco.

Im a carnivore. I buy Costco's Omega 3 eggs but lately the yolks are an anemic light yellow instead of healthy yellowy orange. Are they even Omega 3 anymore? Very disappointed.

Nouvel arrivant à Repentigny, je remarque une grosse différence avec Saint-Jérôme.
Je me suis retrouvé plusieurs fois avec du poisson qui sentait très fort, immangeable, des fruits de qualité très médiocre, des employés qui jouent au lieu de servir.
Je pense qu'il y a un gros manque de leadership au sein de la direction. Par contre, très bon service aux caisses en général

En général je trouve le choix des produits alimentaires ou autres génial et d’excellents rapport qualité prix sauf pour la viande de bœuf.
Tous les steaks, sauf la bavette et le filet mignon, qui sont vendus en petite quantité sont traités mécaniquement ce qui leur enlève leur attrait de texture. Dans mon enfance mes parents étant moins à l’aise financièrement achetaient de la viande traitée mécaniquement puisque qu’ils n’achetaient pas la viande de première qualité ni des meilleures parties du boeuf. Aujourd’hui et ce depuis quelques temps Costco adopte cette option sauf si on achète la pièce complète de boeuf. Le problème avec l’achat de la pièce complète c’est que les premiers steaks sont frais alors que le reste sera congelé et perdra de la saveur assez rapidement même dans un congélateur avec givre. Ceux qui ne possèdent pas un tel congélateur je les plains. Est-ce que l’on pourrait pas offrir 50% des steaks non traités et l’autre 50% traités et avec le temps on verrait ceux qui sont vendus plus rapidement.

Merci de m’expliquer cette politique et comment pouvez-vous la justifier

In late 2023, I had a male Costco staff demand my membership at counter, then write down my personal details (name, phone, address) on a sticky note, when I was not updating or modifying my membership. He refused to stop taking down personal info when I asked - claiming he was helping me - then put the sticky in his pocket, even though he did nothing other then retain my membership card and waste my time. Same agent was later seen sexually harassing women in store (2024 and 2025). When I complained (2025) he made threats towards me. I complained to head office about this and other incidents including other male staff pretending they could not hear women speaking to them (turning away and sniggering and playing bro code games when called out) when approached by women asking for assistance, and a male supervisor belittling a female staff claiming she couldn’t be trusted because she was female when it is policy that managers/supervisors are required for returns over a certain amount. Head office claimed they took incidents of sexism very seriously and would put a stop to it, but never followed up with me as they said they would. After giving Costco a pause from my pocketbook (I don’t like paying salaries for misogynists), and moving to a new town, I decided to start a new Costco membership. Now, Costco has refused to allow me membership (July 2 2025; July 7 2025), and told me repeatedly to purchase the membership online then cancelled my membership after accepting my purchase, then refused to reimburse my money. Just a tad petty. I suggest Costco deal with the misogyny of their male staff, and enabling of head office, and worry less about retribution against customers who complain about in-store misogyny.

Went to Costco store at Ritson road oshawa ordered summer tires on 1st week June in person paid $1172 was told it will take 2 weeks will call me but no response if calling the store nobody picks up line and no courtesy to inform me it seems they are biased not treating everyone equally no firm answer when tires will be available hence cancelled the order after 1 month after not receiving no firm answer when it will be available poor customer service at least show courtesy to inform customers the availability

Je trouve tout chez costco vêtements,nourriture,article pour la maison et électroniques et électroménagers

They keep moving stuff around. I get it so people would look around and try to get them to buy other stuff.

But it creates traffic, long line ups. Usually people have a shopping list and just want to go in and out asap.

You find something in Costco and all of a sudden it's gone.
I found McDonald's Decafe coffee in pods and I thought that was great now go in there and they don't carry it anymore they don't even carry tim hortons decade k pods
This is in the Peterborough ont store

Why has Costco joined the Price-Gougers Club ? How do they justify a $400 price increase on this item
GE 27 in. Electric White 4.4 cu. ft. Washer, 5.9 cu. ft. Dryer Laundry Centre.
I looked at it a couple of weeks ago and just checked into your website as I know my membership has expired and I wanted to renew so I could buy this thing. It's no longer a good buy compared to other retailers. Same price as everyone else so why call yourself a wholesaler. LOL

Costco is great. Low prices and reasonably helpful staff, what more do you want? We have several in Montreal so the trip there isn't too long. Definitely come with a car because you'll need the space. The only thing I continue disliking about Costco is the membership thing. I find it silly that a supermarket charges people for the right to shop there. I'm a reluctant member.

I went to Costco today, tapped my card to get in without issue. I finally got to the checkout and scanned my membership to pay for my items and a notice in the screen came up saying that my membership expired on April 30th 2025, today Is June 14th 2025 and I was not prepared to renew it at this time financially. Unable to get what I came in for. What I want to know is WHY THE FACK WAS I ALLOWED TO ENTER TH BUILDING IN THE 1ST PLACE!!!!. Also,Why was I not sent an email to let me know prior or even when it expired sent an email informing me. I'm not renewing my
membership and hope everyone else sees what a scam this place is. I suggest you all read your costco membership contracts.

Your membership rule is not fair to those who do not live close to a Costco. This rule stops people from shopping at Costco. This is not fair and I think the membership rule should not be a thing. Very stupid

We are very very disappointed with the chicken strips that Costco sells in the food court. The price is now $7.99 jumped from $5.99. However the price goes up and the quantity goes right down. The chicken strips used to be bigger and thicker are now smaller and thinner. Don’t be under the illusion that members don’t notice these things. If you’re increasing the price, the quantity has to remain the same. Ever since this new CEO has arrived, this is becoming quite evident … all he’s thinking about is profits. The quality and quantity are getting reduced. We as long time members of COSTCO deserve and expect better. It shouldn’t always be about your profit margins! Members come first because without members you won’t have any business or profits.

The Costco yard waste bags, while low cost for numerous bags, do not satisfy the necessity. They rip easily and the bottoms fall out!

Costco recommended Trafalgar Tours to us. The trip was a disaster. The tour director fell asleep on the bus instead of leading the tour, and so much more went wrong. For example: There was no bus assignment, contrary to everything we have read about bus tours with Trafalgar. If you weren't early, you were in the back. Trafalgar refuses to take calls, and will only communicate by email. While the hotels were great, the trip missed on so many other details...like pick up at the airport. My advise...if considering taking a vacation, reconsider using Costco--- they may not have done their homework in the travel section. (PS...We love our Costco warehouses and online services).

Why does Costco sell hearing adds, when they Don't really service them. My mother has been in twice for service, she is 87 and needs some assistance from a caring employee.. sham on your store...

I just received a brand new Frigidaire dishwasher and had it installed and it is leaking around the door. Faulty latch.
I am not impressed. Now it has to be reinstalled and returned. Not impressed at all

Dear [Customer Service)

I wanted to bring to your attention a recent issue I experienced with a dryer delivery today. The delivery team arrived and informed me that the dryer would not fit through the basement door. I suggested they come inside and use the stairs, but unfortunately, one of the delivery team members refused to remove his shoes or accept a shoe covering.He used an F word!!!As a result, they left with the dryer and canceled my order.

I am disappointed with the level of service I received and would like to discuss this matter further. I appreciate your prompt attention to this issue.

Thank you