Costco Online Recenzje 285

I recently shopped at Costco 149 ave yellow head Edmonton and purchased 38 items. I usually don't check my receipt carefully, but this time I had a feeling something wasn't right. When I reviewed it, I found that one of the items had been scanned twice, so I was charged for it twice.

I appreciate that mistakes can happen, but customers shouldn't have to discover these errors themselves. I encourage everyone to check their receipts before leaving the store. I also hope Costco takes extra care during checkout to prevent overcharging customers.

Ordered a signed football shirt for my son’s birthday. It’s been 3 weeks and still nothing, customer service useless. Borderline criminal this company

I purchased a shopcard as a gift for a family member. It is way past due-mire than ,10 business days and it still has not been delivered. Online chat only told me they have no don't and it takes 7 to 10 business days. It still has not been delivered. This is unacceptable.

Very poor service from Costco Online. Will not order online again from Costco. They use courier service DHL ECommerce who fail to deliver on multiple occasions. Costco customer service is very poor to resolve the issue and get a refund. Would avoid and not recommend online ordering.

bought a Frigidaire dishwasher from
Costco along with their extra warranty for peace of mind. Big mistake. My unit has been broken for 20 days now, and every time I call, I get absolutely nowhere. No one takes action, no one offers a real solution-just endless runaround.
I paid extra for protection, but Costco and their warranty provider are leaving me with a broken machine and zero support. If you think Costco stands behind what they sell, think again. This has been a complete waste of time and money.

Buyer Beware: My Experience with Midea Washers and Costco Appliance Support

After this experience, I would strongly caution anyone considering a Midea washing machine, and I would also think twice before relying on Costco's appliance warranty process.

I currently have two separate Midea washing machines at two different properties that have both been deemed unrepairable. Both units required Return to Goods Authorizations from the manufacturer.

Having two washers fail is concerning enough. What happened afterward was even worse.

Midea provided Return to Goods Authorizations for both machines on May 22. Weeks later, I was still chasing answers from Costco.

Every time I called, I received a different story. I was repeatedly told an exchange would not be a problem. I was told to wait two to three business days. Then I was told five to seven business days. I was told the file had errors and needed to be sent back to another team. I was promised callbacks that often never happened.

At one point, a Costco representative called to apologize for the delays, advised that she would personally take ownership of the file, and stated that she saw no reason an exchange could not proceed. Days later, another department advised the exact opposite.

Meanwhile, my tenant was left without a functioning washing machine, I spent countless hours on the phone trying to get answers, and I ultimately had to purchase another washer because I could no longer wait for Costco to sort out its own internal processes.

The appliance failures themselves are disappointing, but products can fail. What has been unacceptable is the complete lack of accountability, the contradictory information, the missed callbacks, and the inability to get a straight answer from anyone.

As someone who has purchased hundreds of appliances through Costco over the years and recommended Costco to countless clients, I never expected to be treated this way.

My advice:

• Avoid Midea washers. Having two separate units deemed unrepairable is enough for me to never purchase the brand again.

• If you buy appliances through Costco, understand that the buying process may be smooth, but if you end up needing warranty support or a Return to Goods authorization, your experience may be very different.

I have lost confidence in both the Midea brand and Costco's appliance support process. This has been one of the most frustrating customer service experiences I have ever dealt with.

Costco is unable to deliver as promised on a two day delivery item. Who knows when it may show up as email says “delay notification “. Chatting with a live agent who disconnected my chat was not helpful. Hopefully the person in membership was able to cancel my card. This eliminates potential future issues :)

Had my Fiat Autotrail scout tyre's changed today at the Derby depot, booked in for 1pm arrived just before to be waved into the bay , took an hour to change all four cross climate camping tyers , very happy with the price and the service.

NEVER EVER plan to receive your order as they propose. They cancel out part of it & need to reorder. Says 2 day & doesn't ship until later...if you don't care &have flexibility on delivery dates than its ok.

Very poor customer service,TEMU IS 1000 TIMES better than costco online, my friend bought a dyson product from Costco website and delivered to me , i live interstate, costco sent me a faulty product and it didn't work for even a minute, when my friend try to return it online , he found website don't allow items to send back via post and the customer care team suggested to take it to the local warehouse, i took it to the warehouse and they said only member can return it, even though i have Tax invoice on my name.
By Australian consumer law we need a product in the same condition with the proof of purchase, i had both but still its not taken , they told me to post it back to my friend on my cost to get it refunded by him. I said will Costco be covering the postage since i brought the item to you and you are not accepting the item. They said we can't cover the cost.

I live on an island so often have to rely on Costco Home Delivery for food products, such as nuts, protein powder, crackers, and supplements. EVERY SINGLE TIME - WITHOUT EXCEPTION - the boxes containing the food have been ripped open, punctured, the bottom is falling out, and often product has been damaged - almost like someone took a knife to a bag of almond flour, for instance.

Costco store is fabulous. They have hard-working employees and offer great prices. But their online delivery service is HORRIBLE - they need to invest in some much more sturdy boxes and/or don’t overload the boxes. Amazon boxes NEVER fail, break or split open, or get puncture holes, no matter how heavy the load. So I know this can be done.

Do better, Costco - seriously!

the delivery people didnt have anything strapped in - tehy merch was all over the place in the truck - my refigerador was left in the street -- after getting it into the house and opening it up -- all the doors were dented - they said "just bring it back down the 20 stairs by yourself and we can return it". never order from them

Ordered jeans. asked for speedyn delivery, 1-2 Business days. Paid $7.99. Took 5 days to deliver. Had to return. Went to Spokane Valley Warehouse. WOman zoning Mens clothes was asked where then Kirkland Signature jeans were, We don't have any. came the short unpleasant response. With the exception of the Returns Counter Lady, the restnof the experience was pure Costco. Not going back!

I would give Costco zero stars if I could. Customer service - which was the biggest benefit of being a Costco member - has gone downhill lately at Costco. We bought a Samsung dishwasher from them which turned up to be a terrible product. Had to fight with both Samsung and Costco over returning it for a couple of years with both asking us to keep it and go through all the pointless customer support calls and walkthroughs. Eventually the warranty expired and they both said "oops too late to return it now".

Interestingly enough, the last time I called customer support to complain about all this I was for some reason forwarded to their US support reps who were eager to allow us to return the product...only to find out that we're in Canada to which they responded "sorry, there are different rules for clients in Canada".

Costco membership cancelled on the spot. Thanks for giving us one more reason to stop supporting American companies. We're not 2nd class citizens because we're Canadian.

Received a 4.5 lb container of Grated Parmesan Cheese with only 21 days remaining on use thru date. When I complained through their chat option I was told product is shipped from the manufacturer and there is nothing they can do.
Well, here's a news flash Costco I bought it from YOU! It's your job to make it right. What the hell happened to customer service in business today????

⭐☆☆☆☆

Very disappointing experience with Costco’s online service.

I placed an order for a laptop and was initially given a delivery timeframe, which was then delayed multiple times. Communication throughout was poor — I had to chase updates myself, and emails were either delayed or not responded to at all.

After waiting several weeks with no clear resolution, I was left with no option but to cancel the order. Even after cancelling, the refund process has been slow and unclear, adding further frustration to an already poor experience.

I’ve always associated Costco with good customer service, but this experience has been far from it. Delays can happen, but the lack of communication and slow resolution is what made this particularly disappointing.

Would not recommend ordering high-value items online based on this experience.

Unfortunately If you have a complaint about the customer advisor then Costco's complaint procedure means you have to complain to the person whos the complain is against. The manager sides with their colleague.

You truly know about a company when you have a problem and how they deal with it.

I had a very disappointing experience with Costco customer service.

I contacted them regarding an issue with items received close to their expiry date, but the situation quickly escalated due to the way the advisor handled the call. The advisor (Jaanvi) was dismissive, unhelpful, and at times came across as rude. Instead of assisting, the tone of the conversation made us feel as though we were being treated with suspicion rather than as genuine customers.

There was also confusion around address verification, despite us clearly confirming that both billing and shipping details matched (and being able to evidence this). Rather than offering alternative ways to resolve the issue, the advisor repeatedly dismissed what we were saying.

When we tried to clarify the order number, the advisor refused to engage further without speaking to the account holder, even though no verification had been completed at that stage. This was not clearly explained and added unnecessary frustration.

More concerning was the refusal to log a formal complaint. We were told that the complaint would not be raised, and when we asked to escalate to a manager, this was also denied. I also raised a separate issue about expiry dates, which was dismissed as a “different complaint” and not recorded. The call was then terminated.

The biggest issue here is the lack of a proper complaints process. There is no clear email address or independent route to raise concerns, meaning customers are effectively required to complain to the same channel they are complaining about. That is not a transparent or fair system.

Overall, this experience fell well below the standard expected from a company of this size. I hope Costco reviews both the conduct of this interaction and the structure of its complaints procedure moving forward.

Shopping at local warehouse is good. But online orders and customer service are terrible.
The delivery service (Kinetic Logistics) is so bad, earliest delivery date is a week later after the item is shipped. Then they cancel the delivery last minute.
And ghosted for 3 days(still waiting), without any contact.
When I reach out to Costco online customer service, they just waste your time asking infos and can't do anything.

Terrible membership signup experience! I bought a membership. My husband had to be added to the membership. I have three children whom I chauffeur around. I asked my husband to go add himself to my card as a second member. Not only he had to stay in line for an hour, they refused to add him to my card because I was not present. They couldn’t call me to simply ask if he can be added. They sent him impolitely through the door. My guess their business model is so popular they don’t give a shit about people and their time. Better luck to you!

Love Costco but HATE their pathetic website! Search feature is beyond horrible. I searched for bug repellent fan and it shows baby clothes!! This has been an ongoing issue forever and Costco doesn’t care clearly given how many have complained over the years! The other thing that’s crazy is most items are not free shipping even with an executive membership! What’s up with that?!

Lastly, while it’s by design that they move items around almost daily in the stores, it’s frustrating enough for me to just order on Amazon! I don’t have all day to spend hours searching for items at a store. They want us to wander and buy things we didn’t plan to… so this is how they get you to visit various aisles searching in futile one wanted item