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The 1 star isn’t even valid Sapphire parking didn’t answer the phone to us and actually blocked mine and my partners contact number we then had to make alternative arrangements and pay for parking again with 2 children. Hopefully I am able to receive a refund because the customer service has been beyond terrible! Avoid Avoid Avoid

I was a little disappointed with the £20 airport pick up and drop of charges that were not included and not mentioned until after paying. So total price was only £2 less than the official long stay car park.

Booked and declined then ended up with 2 bookings and 2 different prices

Shocking, I will never use again, late both times and my car was left in a disabled bay with keys on back wheel so not insured.

Easy to use Website and competative price

On arrival at the airport was asked for £6 charge from the airport - but this was not notified before we booked so is illegal. The car was parked in a carpark to some playing fields and a parking charge of £100 letter was received 2 weeks after we returned - this was cancelled when challenged. They used DVLA to get our address - not good, could have done it whilst we were away - they know the dates.
Also when we returned the car was not there and they repeatedly said it was on its way. It was not because after an hour I found it parked road the corner in the short stay park for the railway station! I went there my our bags and a spare key just as a someone turned up with the key which he just handed over without checking the paperwork! I could have been anyone!
Not impressed particularly when you had over a £35,000 car. You need total trust to use this and this company did not give it. Also company has been disolved according to companies house. Avoid

Don't use the Bristol Park and Ride.
Positives first - The site is a farm, which is fine. Directions to the site were accurate.
Negatives - told to ring 30 mins before arriving, the phone was not answered until 5 mins before we arrived by which time they had let their transfer minibus depart without us (we actually saw it but assumed they had more, which they did but didn't use).
We had an hours wait before being transferred.
They claim prompt transfers of 15/20 mins.
On the way back virtually same happened and we had to wait an hour at the airport.
When we rang they said 35 mins not the hour it took.
People at the farm couldn't care less.

Easy to book online. Able to use a company that I had used successfully before.

Awful from start to finish

It was very easy to book

Very easy from start to finish.
A smooth experience.

Great as always! I use them very often and the team is very helpful and always on time!

Very well done

Please never use them. They are onto you until you book parking through them and when there is a problem with the parking provider they claim they cannot do anything because they are just a booking agent. I booked Mayfair parking through them and the supervisor was literally telling me fk off and I had to wait for several hours until midnight to get my car back.

Waited 2 hours
Useless service
Easier to use long stay and half the price
This is a scam

The booking is so easy and convenient for customer, the price is very reasonable, thanks

Not happy with the extra charges for airport transfer. Not able to contact the company to cancel. Do not recommend