Outstanding Service from Phil at City Plumbing Telford! I visited every store in Stafford Park and no one could help me find my boiler part, but Phil at City Plumbing went above and beyond. He c... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
David at City Plumbing in Leith was absolutely excellent. We had a good idea of what we wanted and he helped us both refine and improve the design for our en-suites. All the fixtures are tasteful and... Zobacz więcej
Went to the Loughborough branch, needed a washer/valve for a Siamp toilet cistern, it took all of 15 seconds to sort it 👍 plus there was a promotion event and was given a free bacon cob, I spent les... Zobacz więcej
Ordered items were damaged in transit only got part delivery. Although it was the courier company at fault..I have been struggling to get a replacement..4 phone calls and apologies..still no replaceme... Zobacz więcej
Informacje dotyczące firmy
- Projektant łazienek
- również w kategorii:
- Sklep meblowy
O City Plumbing UK
Napisane przez firmę
From boilers and copper tubing to bathroom suites, towel rails, renewable energy and electrical parts all from top brand names, we have everything you need to complete the job.
We have a nationwide network of over 360 branches so wherever your work takes you, you should always be near a City Plumbing branch.
We pride ourselves on running our branches locally so you always get the personal service you deserve.
Almost all of our branches have state of the art Bathroom Showrooms which have been designed to inspire both you and your customers and provide a comfortable and professional space for bathroom products to be experienced first hand.
Dane kontaktowe
Highbourne House, Eldon Way, NN6 7SL, Northamptonshire, Zjednoczone Królestwo
- www.cityplumbing.co.uk
4,1
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 80% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Outstanding customer service
Outstanding customer service. Nothing was too much trouble at Barnstaple City Plumbing; and the solar rails were a good price too.
18 maja 2026
Odpowiedź od City Plumbing UK
Hi Steve
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had such a positive experience with us at our Barnstaple branch.
Our team always strives to go above and beyond for our customers, so hearing that "nothing was too much trouble" is the best compliment we could ask for.
We will be sure to pass on your kind words to to the team in branch.
Kind regards
Vicky @ City Plumbing Supplies
The first time ordered on-line
The first time ordered on-line, there was no alert as promised that the goods had arrived in Wakefield. I had to call the branch. The second time I ordered on-line, the person at the shop offered to call me when the goods arrived. Which he did. So 0/10 for your on-line service and 10/10 for your Wakefield branch staff. Would have given 5 stars if not for the poor on-line service.
12 maja 2026
Odpowiedź od City Plumbing UK
Hi Mohan,
Thank you for sharing your feedback with us.
We're incredibly sorry to hear that our online notification system let you down on your first order, and we understand how frustrating that must have been.
However, we are absolutely thrilled that our Wakefield branch team stepped up to look after you properly on your second visit!
We will pass your 10/10 praise along to them, and we are currently looking into our automated alerts to ensure they work reliably moving forward.
Thank you for your patience, and we hope to welcome you back soon.
Kind regards
Tricia @ City Plumbing Supplies
Lovely customer care service and…
Lovely customer care service and support and really prompt phone answer
19 maja 2026
Odpowiedź od City Plumbing UK
Hi Customer,
Thank you so much for the lovely review!
We know your time is valuable, so we always aim to answer the phones quickly and provide the best possible support.
Your kind words mean the world to our team, and we look forward to helping you out again in the future!
Kind regards
Tricia @ City Plumbing Supplies
Odpowiedź od City Plumbing UK
Hi Andrew,
Thank you for sharing your experience, Our team works hard to provide friendly service and ensure every delivery is right on time.
Knowing that you found great value in what we do makes it all worthwhile.
Kind Regards
Josh @ City Plumbing Supplies
Odpowiedź od City Plumbing UK
Hi Tony,
Thank you so much for the great review!
We're thrilled to hear you're happy with the price, quality, and our on-time delivery.
We appreciate your business and hope to see you again soon!
Kind regards
Tricia @ City Plumbing Supplies
The ordering process was…straightforward and efficient
The ordering process was straightforward and efficient. It would be appreciated if account holders could receive a discount or loyalty incentive, as this would help encourage our continued use of your website in the future.
18 maja 2026
Odpowiedź od City Plumbing UK
Hi James
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear that you found the ordering process straightforward and efficient.
We completely agree that loyalty should be rewarded! We do offer the Rewards Loyalty Scheme which unlocks exclusive perks for our regular customers.
You can sign up easily online or chat with the team at your local branch to get this set up.
We hope to see you again soon!
Kind regards
Vicky @ City Plumbing Supplies
Odpowiedź od City Plumbing UK
Hi Oske
Thank you for taking the time to leave us a 5 star review!
Thank you so much for the feedback. We’re thrilled we could deliver a smooth experience for you
We look forward to seeing you shop with us again!
Kind regards
Vicky @ City Plumbing Supplies
Massive thank you to Holly and Emma and…
Massive thank you to Holly and Emma and Jack the fitter for smooth experience from our intial design to our finished bathroom. Everything from start to finish was amazing with plenty of communication. Will be recommending to everyone to go to city plumbing crewe to see these ladies!
1 maja 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Greg
Thank you for taking the time to leave us a 5 star review!
This has absolutely made our day and Holly and Emma at our City Plumbing Crewe branch will be thrilled to receive your feedback.
Your recommendations mean everything to us and we hope to see you shopping with us again soon!
Kind regards
Vicky @ City Plumbing Supplies
Odpowiedź od City Plumbing UK
Good Afternoon,
Thank you so much for your kind words! We are thrilled to hear you had a great experience with our team. We look forward to serving you again soon!
Kind Regards
Josh @ City Plumbing Supplies
Matt at the Lowestoft store is fantastic
I was doing a kitchen renovation and needed some parts quite a few times throughout the process.
I saw Matt at Lowestoft store, and he was amazing. He went above and beyond to talk me through what I would need and helped me resolve a massive disaster when my waste from my new sink wouldn’t match with the waste outlet.
Matt you are a superstar and I am very happy with the outcome.
27 maja 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Helen,
Thank you so much for taking the time to share this wonderful review!
Kitchen renovations can be stressful enough without unexpected disasters, so we are absolutely thrilled to hear that Matt was there to save the day and get your sink waste sorted out.
He truly is a superstar, and we will be sure to pass your incredibly kind words along to him and the Lowestoft team.
Enjoy your brand-new kitchen, and please let us know if you need anything else for future projects!
Kind regards
Tricia @ City Plumbing Supplies
Have used City Plumbing for years but…
Have used City Plumbing for years but recently had issues with accounts department.
Paid a balance 0n the 13th May and on the 23rd May got an email saying my account was on stop?
Called into the branch on the 25th and explained the situation. He called them after me showing i had paid this and they said they had no payment for this account. He told me to call the accounts department, which it did. They ignore the calls and just get cut off every time!
Its the 30th May now and i'm still on STOP!!!
Sort your finance department out now.
30 maja 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Paul,
Thank you for bringing this to our attention, and we are very sorry to hear about the ongoing frustration regarding your account status and the difficulty you have experienced reaching the team.
Please contact our customer service team directly at customerservice@cityplumbing.co.uk or on 0330 678 0267 so we can escalate this with the accounts department and look into this further for you.
Kind regards
Tricia @ City Plumbing Supplies
The service at city plumbing at…Bridgend
The service at city plumbing at Bridgend was amazing the knowledge and expertise of Liz Curtis was fantastic ,guiding us all the way through our project.we now have a fantastic new en-suite bathroom.John &Menna
30 maja 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi John and Menna,
thank you so much for taking the time to share this wonderful review!
We are absolutely thrilled to hear how happy you are with your new en-suite bathroom.
Liz is a fantastic asset to our Bridgend team, and we will be sure to pass along your incredibly kind words to her—she will be delighted to know her knowledge and guidance made such a difference.
Enjoy your beautiful new space, and please let us know if we can help you with any future projects!
Kind regards
Tricia @ City Plumbing Supplies
I only wanted a single 460w ja solar…
I only wanted a single 460w ja solar panel and a few z clamps. The delivery was very swift, the panel works well. City plumbing rung me up I think in the night of the order offering any help which I declined as I knew what I wanted. Still very reassuring that they bothered. Overall I can’t fault anything.
7 maja 2026
Odpowiedź od City Plumbing UK
Hi Wayne,
Thank you so much for the fantastic review!
We're thrilled to hear that your JA Solar panel and clamps arrived swiftly and are working well.
No matter the size of the order, we always like to check in and make sure our customers have everything they need—so we're glad the phone call gave you that extra peace of mind!
Thanks for choosing City Plumbing, and please let us know if we can help you with anything else down the line.
Kind regards
Tricia @ City Plumbing Supplies
Odpowiedź od City Plumbing UK
Hi Brian,
Thank you so much for the brilliant review!
We absolutely love hearing feedback like this. It was a pleasure doing business with you, and we look forward to helping you out again in the future!
Kind regards
Tricia @ City Plumbing Supplies
Great service and advice
Gary Ian and Lewis were so good and helpful when we came in on ordering and advice
30 maja 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Jo,
Thank you so much for the wonderful review.
We are thrilled to hear that Gary, Ian, and Lewis took such good care of you and helped make the ordering process smooth.
I’ll be sure to pass along your kind words to the whole team—they’ll be delighted to hear it!
We look forward to seeing you again soon.
Kind regards
Tricia @ City Plumbing Supplies
customer service initially ignored my…
customer service initially ignored my request to return an item and final response was unhelpful. Also solar panels 20% cheaper at competitor
14 maja 2026
Odpowiedź od City Plumbing UK
Hi Alan,
Thank you for taking the time to leave us a review!
Thank you for bringing this to our attention, and we are sorry to hear that you felt your recent experience was unhelpful.
Our records indicate that contact was previously made regarding your request to return the items to a local CPS branch.
We can see that confirmation was given that a local branch return was possible, and all necessary information required by the branch to process your return and subsequent refund was provided at that stage.
Regarding your feedback on solar panel pricing, our rates fluctuate in line with current market demands and competitive pricing trends, but we always appreciate when customers share market insights with us.
If you require any further assistance or if the branch return has not been completed to your satisfaction, please reach out to our dedicated customer service team directly so we can look into this for you.
You can contact us via email at customerservice@cityplumbing.co.uk or by calling 0330 678 0267.
Kind regards
Tricia @ City Plumbing Supplies
Odpowiedź od City Plumbing UK
Hi Sonia,
Thank you for taking the time to leave us a review!
We're so glad to hear that you are happy with your item, the price, and our delivery service.
Getting all three right is always our goal!
We appreciate your support and hope to serve you again soon.
Kind regards
Tricia @ City Plumbing Supplies
Arse about face.
Looked at the Aston depot for some things which where in stock, ordered the delivery option for next day delivery. Van turns up with a half complete order because the delivery comes from a separate depot and they were all out. Had to drive to Aston to get the stuff that was needed.
14 maja 2026
Odpowiedź od City Plumbing UK
Good Morning,
Thank you for sharing your feedback. I am very sorry for the frustration this situation caused.
I would like to look into your order , Please contact Customerservice@cityplumbing.co.uk with your order number.
Kind Regards
Josh @ City Plumbing Supplies
Odpowiedź od City Plumbing UK
Hi Paul,
Thank you so much for the 5-star review! We are thrilled to hear that you are happy with the quality of your new radiator.
We appreciate your support and hope it keeps your space warm and cosy for years to come!
Kind regards
Tricia @ City Plumbing Supplies
Highly recommend Emma
I would highly recommend Emma from The Bathroom Showroom Crewe. She was a tremendous help in the design and supply of our new main family bathroom. The end result is stunning!! I am extremely thankful and will definitely be returning for future projects.
26 maja 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Michelle Michelle,
Thank you so much for the fantastic review!
We are absolutely thrilled to hear how happy you are with your new main family bathroom, and that the end result is stunning!
We will be sure to pass your incredibly kind words along to Emma at our Crewe Showroom—she will be absolutely delighted to hear that her help with the design and supply made such a difference for your project.
Thank you for highly recommending us, and we can't wait to welcome you back for your future projects!
Kind regards
Tricia @ City Plumbing Supplies
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