Outstanding Service from Phil at City Plumbing Telford! I visited every store in Stafford Park and no one could help me find my boiler part, but Phil at City Plumbing went above and beyond. He c... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
David at City Plumbing in Leith was absolutely excellent. We had a good idea of what we wanted and he helped us both refine and improve the design for our en-suites. All the fixtures are tasteful and... Zobacz więcej
Went to the Loughborough branch, needed a washer/valve for a Siamp toilet cistern, it took all of 15 seconds to sort it 👍 plus there was a promotion event and was given a free bacon cob, I spent les... Zobacz więcej
Ordered items were damaged in transit only got part delivery. Although it was the courier company at fault..I have been struggling to get a replacement..4 phone calls and apologies..still no replaceme... Zobacz więcej
Informacje dotyczące firmy
- Projektant łazienek
- również w kategorii:
- Sklep meblowy
O City Plumbing UK
Napisane przez firmę
From boilers and copper tubing to bathroom suites, towel rails, renewable energy and electrical parts all from top brand names, we have everything you need to complete the job.
We have a nationwide network of over 360 branches so wherever your work takes you, you should always be near a City Plumbing branch.
We pride ourselves on running our branches locally so you always get the personal service you deserve.
Almost all of our branches have state of the art Bathroom Showrooms which have been designed to inspire both you and your customers and provide a comfortable and professional space for bathroom products to be experienced first hand.
Dane kontaktowe
Highbourne House, Eldon Way, NN6 7SL, Northamptonshire, Zjednoczone Królestwo
- www.cityplumbing.co.uk
4,1
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 80% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
An excellent price for the solar…
An excellent price for the solar battery and an amazingly fast delivery. I was impressed with your efficiency.
27 maja 2026
Odpowiedź od City Plumbing UK
Hi Grant,
Thank you for sharing your wonderful review.
We are delighted to hear that you were impressed with our efficiency, the excellent pricing on your solar battery, and the amazingly fast delivery.
We appreciate your business and look forward to serving you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
I visited City Plumbing Stratford Upon…
I visited City Plumbing Stratford Upon Avon great advice and service from Mandy and Chis . I would recommend this company
9 czerwca 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Peter,
Thank you for taking the time to share your great experience.
We are delighted to hear that you received excellent advice and service from Mandy and Chris during your visit to our Stratford-upon-Avon branch.
Your recommendation means a lot to us, and we will be sure to pass your kind words on to the team.
We look forward to welcoming you back in the future.
Kind regards
Tricia @ City Plumbing Supplies
Staff at city plumbing and heating in
All the staff at city plumbing and heating in the bexleyheath Broadway store have been extremely helpful to me over the last ten years but this year june 2026 I would like to say a special thank you to Charlotte who has spent a lot of time helping me to solve a major issue on finding a particular product.
10 czerwca 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Gary,
Thank you so much for taking the time to share your lovely review.
We are absolutely delighted to hear that our Bexleyheath Broadway team has provided you with such helpful service over the last ten years.
We will be sure to pass on your special thanks to Charlotte for her dedication and time in helping you resolve your product search this June.
We truly appreciate your continued support and look forward to welcoming you back to the branch in the future.
Kind regards
Tricia @ City Plumbing Supplies
I bought solar panels at a good price…
I bought solar panels at a good price and included free delivery as I spent over £75, other retailers wanted £100+ alone for delivery.
The website was easy to navigate and often has deals.
The ordering to getting my panels was very quick and I had a great experience.
27 maja 2026
Odpowiedź od City Plumbing UK
Hi Andreas
Thank you for taking the time to leave us a 5 star review.
We are absolutely thrilled to hear that you had such a great journey from start to finish.
We look forward to seeing you shop with us again.
Kind regards
Vicky @ City Plumbing Supplies
Well impressed
Well impressed with the solar panels. Excellent output. Will be buying another 2 panels shortly.
26 maja 2026
Odpowiedź od City Plumbing UK
Hi Raymond,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you are well impressed with the excellent output of your solar panels.
We look forward to helping you with your next order when you are ready to add the two additional panels.
Kind regards
Tricia @ City Plumbing Supplies
Trade user here - avoid
Trade user here. I would warn anyone off using this absolute ballache of a company.
Ive unfortunately had to use them several times for parts and I dont think I have ever had a positive experience across several branches.
From miserable, unhelpful staff
To clueless staff and managers and while there customer services can be somewhat ok, some of those lot are equally as horrible and miserable.
I've had stores arguing with their own head office team because neither seems to have the slightest clue what they are doing.
Had my credit card locked from trying to shop with them because of scam activity
Sealed parts refused to be taken back, wrong parts delivered most of the time.
I actively shop elsewhere, it even costs me more for my boilers etc but I would rather that than support such a shocking company.
The feedback from this sectors industry groups isn't much better either
I see now why they're going all out on sponsored posts via online influencer, because once the lqst of their bigger business custom leaves them it'll be good riddance to chitty plumbing!
1 czerwca 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Jolly,
Thank you for your review.
We are very sorry to hear about the multiple negative experiences you have had across our branches and customer service channels.
As a trade user, your time is valuable, and it is disappointing to hear that our service has fallen short in terms of stock accuracy, returns, and communication.
We would welcome the opportunity to investigate your specific experiences and address these issues.
Please contact our customer services team on either customerservice@cityplumbing.co.uk or 0330 678 0267 so we can look into this further for you.
Kind regards
Tricia @ City Plumbing Supplies
Tobish
Got recommended by a friend to go Slough bathroom showroom, This is now the 3rd time I have visited to collect my items, and on each occasion I have been told they are not ready. Today I was informed that the items were never even ordered in the first place. The Bathroom showroom Manager Tobish is absolutely useless.
5 czerwca 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi SAAB,
Thank you for taking the time to leave us a review and thank you for bringing this to our attention.
We are very sorry to hear about your experience with your orders at our Slough bathroom showroom and the frustration this has caused.
This is certainly not the level of service we aim to provide, especially when you were recommended to us by a friend.
We would like to investigate exactly what happened with your items and look into this further.
Please contact our customer services team on either customerservice@cityplumbing.co.uk or 0330 678 0267 so we can assist you directly.
Kind regards
Tricia @ City Plumbing Supplies
Dreadful company and accounts…
Dreadful company and accounts department (Theyre clueless)....... The people in branches are great but head office need a good kick up the backside.... Prices too expensive (been shopping here for 21 years, not anymore) and accounts department are useless, requesting money tahts already been paid....
3 lutego 2026
Odpowiedź od City Plumbing UK
Hi Andrew,
Thank you for taking the time to leave us a review and thank you for taking the time to share your feedback.
We are glad to hear your positive comments about our branch teams, but we are very sorry to learn about the frustration you have experienced with our head office and accounts department, as well as your concerns regarding our pricing.
As a loyal customer of 21 years, your experience is incredibly important to us, and we want to resolve this payment matter as quickly as possible.
Please contact our customer services team on either customerservice@cityplumbing.co.uk or 0330 678 0267 so we can look into this further for you.
Kind regards
Tricia @ City Plumbing Supplies
Odpowiedź od City Plumbing UK
Hi Martin,
Thank you for taking the time to leave us a 5 star review and thank you for your feedback.
We are pleased to hear that you experienced an easy and quick delivery and that you are happy with the quality of your product.
We always aim to provide an efficient service, and we look forward to helping you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
Great purchase experience
Panels arrived at the end of May and came carefully wrapped on a palet. The delivery guy was polite and was keen to get them all the way up my steep gravel driveway to help me get them safely unpacked.
No damage to report and all 4 seem to be working well despite it raining everyday since being installed.
25 maja 2026
Odpowiedź od City Plumbing UK
Hi Lee,
Thank you so much for taking the time to leave such a detailed and wonderful review! We are absolutely thrilled to hear that your panels arrived safely and that our delivery driver went the extra mile to help you up that steep driveway. We will be sure to pass along your kind words to the delivery team.
It is also fantastic to hear that the panels are performing well and holding up perfectly, even with all that rain! We truly appreciate your business and hope they continue to serve you well for a long time to come.
Kind regards
Tricia @ City Plumbing Supplies
Odpowiedź od City Plumbing UK
Hi Keith,
Thank you so much for the wonderful review!
We are thrilled to hear that you experienced excellent service and found our platform easy to use.
We appreciate your support and look forward to serving you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
Quick delivery
Quick delivery
But could have done with a little more communication after placing order ?
22 maja 2026
Odpowiedź od City Plumbing UK
Hi Arthur,
Thank you for sharing your feedback with us! We are thrilled to hear that your order arrived quickly.
We also really appreciate your note about communication. We want to make sure you feel supported every step of the way, so we will look into how we can provide better updates after an order is placed.
Thank you for helping us improve, and we hope to see you again soon!
Kind regards
Tricia @ City Plumbing Supplies
Kathy is a true gem - saved my bathroom project
About to finish a bathroom project . Wanted to say a massive thank you to Kathy from Reading store on Rose Kiln Lane who really made it happen - a true professional. Had a few issues with toilets which my plumber did not check and realised last minute it would not fit , but she really took full charge of solving the issue and saved the project . In fact I am glad it happened since the replacement is actually beautiful . Absolute star ! You don’t get this kind of service nowadays very often . Thank you
2 czerwca 2026
Opinia niezależna
City Plumbing for Water Butts
I used City Plumbing twice recently to buy water butts and related items. The ordering process was straightforward. I received an email when my goods were ready for local collection. Collecting the goods was simple. The staff were friendly and efficient. Couldn't ask for much more.
21 maja 2026
items ordered quick delivery no problems
20 maja 2026
Odpowiedź od City Plumbing UK
Hi Alan,
Thank you for the fantastic review!
We are delighted to hear that your order arrived quickly and that everything went smoothly without any problems.
We always aim to provide a fast and hassle-free service, so it is great to know we hit the mark for you.
Thank you for choosing us, and we look forward to helping you again next time!
Kind regards
Tricia @ City Plumbing Supplies
Took money
Took money , part not in stock, no message back from depot. Very poor service
13 maja 2026
Odpowiedź od City Plumbing UK
Hi Anthony
Thank you for taking the time to leave us a review.
Please accept our sincere apologies for this breakdown in communication.
You should never be left in the dark about an order, especially if an item is out of stock.
It is our policy to notify customers immediately regarding stock issues, and it is clear we failed you in this instance.
Kind regards
Vicky @ City Plumbing Supplies
Easy to order on website with 4 day…
Easy to order on website with 4 day availability from local branch
5 maja 2026
Odpowiedź od City Plumbing UK
Hi Dave,
Thank you for the great review!
We are delighted to hear that you found our website easy to navigate and that your local branch had your items ready for availability within four days.
We always strive to make the ordering and collection process as smooth as possible, and we appreciate you taking the time to share your positive experience.
We look forward to serving you again in the future!
Kind regards
Tricia @ City Plumbing Supplies
Great shopping experience
Prompt delivery of solar panels - friendly guys at the Reading branch - all good
20 maja 2026
Odpowiedź od City Plumbing UK
Hi Steve,
Thank you for taking the time to share your great shopping experience!
We are delighted to hear that your solar panels were delivered promptly and that our team at the Reading branch provided such friendly service.
We always aim to make the process as smooth as possible, so it is wonderful to know everything went well for you.
Thank you for your business, and we look forward to helping you again in the future!
Kind regards
Tricia @ City Plumbing Supplies
Good service.
20 maja 2026
Prompt delivery and a great price with…
Prompt delivery and a great price with good communication. I was particularly impressed with the way that my panels were packaged.
15 maja 2026
Odpowiedź od City Plumbing UK
Hi Mark
Thank you for taking the time to leave us a 5 star review.
We’re thrilled to hear that you were happy with our pricing, speed, and communication.
Our warehouse team takes extra pride in how they package our goods to ensure they arrive at your doorstep in perfect condition, so I’ll be sure to pass your compliments along to them.
we hope to see you shop with us again soon.
Kind regards
Vicky @ City Plumbing Supplies
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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