Outstanding Service from Phil at City Plumbing Telford! I visited every store in Stafford Park and no one could help me find my boiler part, but Phil at City Plumbing went above and beyond. He c... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Astonishingly bad customer service! I purchased 2 solar panels and one was extensively damaged on arrival. I contacted City Plumbing straight away and did not get a response from them till I raised a... Zobacz więcej
David at City Plumbing in Leith was absolutely excellent. We had a good idea of what we wanted and he helped us both refine and improve the design for our en-suites. All the fixtures are tasteful and... Zobacz więcej
Went to the Loughborough branch, needed a washer/valve for a Siamp toilet cistern, it took all of 15 seconds to sort it 👍 plus there was a promotion event and was given a free bacon cob, I spent les... Zobacz więcej
Informacje dotyczące firmy
- Projektant łazienek
- również w kategorii:
- Sklep meblowy
O City Plumbing UK
Napisane przez firmę
From boilers and copper tubing to bathroom suites, towel rails, renewable energy and electrical parts all from top brand names, we have everything you need to complete the job.
We have a nationwide network of over 360 branches so wherever your work takes you, you should always be near a City Plumbing branch.
We pride ourselves on running our branches locally so you always get the personal service you deserve.
Almost all of our branches have state of the art Bathroom Showrooms which have been designed to inspire both you and your customers and provide a comfortable and professional space for bathroom products to be experienced first hand.
Dane kontaktowe
Highbourne House, Eldon Way, NN6 7SL, Northamptonshire, Zjednoczone Królestwo
- www.cityplumbing.co.uk
4,1
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 80% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od City Plumbing UK
Hi,
Thank you so much for the 5-star review! We are delighted to hear that you love your Mira shower and had a great experience with our service. Your support means a lot to us!
Kind Regards
Josh @ City Plumbing Supplies
Excellent customer service …
Called in to source replacement part and spoke to Karrie. She was unable to find one in store but called the manufacturer for advice, confirming that an online order could arrive next day. Gave me phone number for supplier. Very helpful, excellent customer service.
22 czerwca 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Louisa
Thank you so much for the wonderful review! We are thrilled to hear that Karrie went above and beyond to help you source your replacement part. Providing excellent customer service is always our top priority.
Kind Regards
Josh @ City Plumbing Supplies
I never actually got my order and no…
I never actually got my order and no one contacted me when the items didn’t arrive , I contacted City Plumbing to request a refund which was done with out any problems but it would have been useful if someone had checked what had happened to my goods and given me an update to say when they may have been delivered.
18 czerwca 2026
Odpowiedź od City Plumbing UK
Hi James,
Thank you for taking the time to provide your feedback.
Please accept our sincere apologies for the fact that your order did not arrive and that you were not proactively contacted regarding the delay.
While we are glad to hear that your refund was processed without any issues, we completely agree that you should have been kept informed about the status of your goods.
We appreciate your comments, as they help us improve our communication and delivery tracking moving forward.
If you would like us to look further into what happened with your delivery, or if you need any additional assistance,
please contact our customer services team at customerservice@cityplumbing.co.uk or on 0330 678 0267.
Kind regards
Tricia @ City Plumbing Supplies
My order took twice as long to fulfil…
My order took twice as long to fulfil than originally informed.
8 czerwca 2026
Odpowiedź od City Plumbing UK
Hi Malcolm
Thank you for taking the time to leave us a review.
Your feedback is incredibly valuable, and we are looking directly into what happened to ensure we can improve our accuracy and communication moving forward.
We apologise for the delay with your order. We completely understand how frustrating it is to wait twice as long as expected, and we are truly sorry for the inconvenience this has caused you.
Kind regards
Vicky @ City Plumbing Supplies
Totally useless Company
Totally useless Company. I have been chasing a refund for over a month. Countless promises to sort. Never happens.
I bet if I did not pay my account, they will chase me within days!!!
18 maja 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Ivor,
Thank you for sharing your feedback.
Please accept our sincere apologies for the ongoing delay in processing your refund and for the frustration this situation has caused.
This is certainly not the standard of service we aim to provide, and we understand your disappointment regarding the lack of communication and empty promises.
We want to investigate this immediately and ensure your refund is resolved without further delay.
Please contact our customer services team directly at customerservice@cityplumbing.co.uk or on 0330 678 0267 so we can locate your account details and get this sorted out for you as a priority.
Kind regards
Tricia @ City Plumbing Supplies
Odpowiedź od City Plumbing UK
Hi Leo,
Thank you so much for the great review!
We're thrilled to hear that you found our service easy to use and well-priced.
We hope to see you again soon!
Kind regards
Tricia @ City Plumbing Supplies
no answer from their help lines nor help channels
delivered the entire delivery very quickly except for a key component which stops me installing anything i ordered. raised a web ticket. no answer. phoned up the help line and was on hold for 1 hour, no answer. hung up and then done a email ticket. still awaiting a response about missing delivery items. real shame.
27 maja 2026
Odpowiedź od City Plumbing UK
Hi Anthony,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the delay and frustration you have experienced.
We understand how disappointing it is to receive an incomplete delivery, especially when a missing component stops your installation from moving forward.
We also apologise that you have not been able to reach us through our standard phone and online channels.
This is certainly not the level of service we aim to provide, and we want to get this resolved for you as quickly as possible.
Please contact our customer services team directly at customerservice@cityplumbing.co.uk or on 0330 678 0267 so we can look into your order details and arrange for your missing items to be sent out immediately.
Kind regards
Tricia @ City Plumbing Supplies
When things don't go to plan, CP Customer service shone
Even though unfortunately a Solar panel got damaged in transit, CP took complete ownership in a way that would leave many a customer service team floundering, they also arranged for the collection of the damaged item 10/10 to the team @ CP - More than happy to deal with this company again :)
26 maja 2026
Odpowiedź od City Plumbing UK
Hi Jez,
Thank you so much for this incredible review! While we always aim for a flawless delivery, accidents do happen during transit.
We believe the true test of customer service is how you handle those moments, so it means the world to us that our team stepped up and took complete ownership.
We’re glad we could make the replacement process seamless for you. Thank you for your trust and support—we look forward to working with you again!
Kind regards
Tricia @ City Plumbing Supplies
Odpowiedź od City Plumbing UK
Hi Iain,
Thank you for taking the time to leave such a lovely review!
Our team prides itself on being friendly and helpful, so hearing this completely made our day.
We appreciate your support!
Kind regards
Tricia @ City Plumbing Supplies
Everything seems to take 5 days or longer from ordering
Everything i wanted to order was going to take 5 days to arrive in store. They don't seem to carry stock of most items. I did order some things and I was to get a message when it had arrived in store. This message never arrived. Luckily we had ordered from an other source at the same time so we're able to use that till the city plumbing stuff arrived. As we didn't get notified it had arrived we waited an extra 2 days over the expected 5 days. Hopefully we will be able to use it on another job.
5 czerwca 2026
Odpowiedź od City Plumbing UK
Hi Gordon,
Thank you for sharing your feedback with us.
We are sorry to hear about the delays you experienced regarding stock availability and that you did not receive the expected notification when your items arrived in store.
We understand how important prompt deliveries and reliable communication are for managing your jobs, and we regret that we fell short on this occasion.
Please be assured that your comments regarding branch stock levels and our collection notification process will be passed on to our management team to help us improve our service.
We appreciate your patience and hope to provide you with a much better experience in the future.
Kind regards
Tricia
Odpowiedź od City Plumbing UK
Hi David
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear that you found our team helpful.
Your support means a lot to us.
We hope to see you again soon.
Kind regards
Vicky @ City Plumbing Supplies
Odpowiedź od City Plumbing UK
Hi Lynn,
Thank you for taking the time to leave a review.
We are delighted to hear that we had the cheapest PEX pipe in town and that it was ready for your collection so quickly.
We appreciate the great feedback and the thumbs up, and we look forward to seeing you at the branch again soon.
Kind regards
Tricia @ City Plumbing Supplies
My local heating suppliers.
My local suppliers that deliver next day. Great service and price
2 czerwca 2026
Odpowiedź od City Plumbing UK
Hi Fairfield.
Thank you for taking the time to share your review.
We always appreciate hearing from our customers and value your feedback.
If there is anything specific you would like to share about your experience, or if there is any way we can better serve you in the future, please let us know.
We look forward to welcoming you back again soon.
Kind regards
Tricia @ City Plumbing Supplies
Very helpful staff, useful website
Very helpful staff, useful website, good range of stock and fair pricing. overall good experience.
4 czerwca 2026
Odpowiedź od City Plumbing UK
Hi Bristol Banners,
Thank you so much for taking the time to leave us such a great review! We are thrilled to hear that you had an overall good experience with us.
Our team works hard to keep our website user-friendly, our shelves stocked, and our prices fair, so it’s incredibly rewarding to know we hit the mark for you.
We look forward to welcoming you back soon.
Kind regards
Tricia @ City Plumbing Supplies
Tina bathroom manager Bridlington
Tina bathroom manager Bridlington
We just wanted to say a huge thank you for all your help with purchasing everything for our en-suite.
From the moment we came into the showroom, you understood exactly what we were looking for and made the whole process so easy and enjoyable. Your knowledge, advice, and attention to detail were invaluable, and nothing seemed too much trouble.
We were also extremely grateful for your recommendations for tradespeople. Both Ben Denham Plumbing and Chris Brown Tiling have been excellent, and having trusted professionals recommended by you made the project run smoothly.
We would highly recommend both you and the showroom to anyone looking for quality products, expert advice, and outstanding customer service.
Thank you again for all your help.
Amanda & John
15 maja 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Amanda,
Thank you so much, Amanda and John, for taking the time to share such a wonderful and detailed review of your experience.
We are absolutely thrilled to hear that you are so happy with your new en-suite and that Tina made the entire process easy and enjoyable from the moment you stepped into our Bridlington showroom. It is fantastic to know that her design advice, product knowledge, and attention to detail were so valuable to your project.
We are also delighted that the recommendations for Ben Denham Plumbing and Chris Brown Tiling worked out so well and helped everything run smoothly.
We will be sure to pass your lovely words and high recommendation on to Tina and the rest of the team.
Thank you again for choosing us, and we hope you enjoy your new en-suite for many years to come.
Kind regards
Tricia @ City Plumbing Supplies
Good prices and delivery
Good prices, prompt next day delivery and good comms. Easy web site to find, select and order solar panels and mountings. Recommended.
2 czerwca 2026
Odpowiedź od City Plumbing UK
Hi Simon,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you found our website easy to navigate and order from, and that you were pleased with our pricing, communication, and prompt next-day delivery.
We truly appreciate your recommendation and your business, and we look forward to serving you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
Solar panels delivered very quickly
Solar panels delivered very quickly, unfortunately 1 was broken. Customer services sorted me out and a replacement delivered a couple of days later.
1 czerwca 2026
Odpowiedź od City Plumbing UK
Hi Martin,
Thank you for taking the time to share your experience with us.
We are pleased to hear that your solar panels were delivered quickly, but we are very sorry that one of them arrived broken.
It is great to know that our customer services team was able to resolve this for you swiftly and arrange a replacement a couple of days later.
We truly appreciate your patience and your business, and we look forward to helping you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
Item ordered online & collected from…
Item ordered online & collected from City Plumbing in. Poole
2 czerwca 2026
Odpowiedź od City Plumbing UK
Hi Kenneth,
Thank you for taking the time to leave a review.
We are pleased to hear that you were able to successfully order your item online and collect it from our Poole branch.
We appreciate your business and look forward to serving you again in the future.
Kind regards
Tricia @ City Plumbing Supplies
Very competitive pricing
Very competitive pricing! But had to chase up my order only to be told that it was ready to be picked up!
20 maja 2026
Odpowiedź od City Plumbing UK
Hi Mr Aguinaldo,
Thank you for sharing your feedback with us.
We are pleased to hear that you found our pricing to be very competitive.
However, we are sorry for the inconvenience caused by having to chase up your order.
We always aim to keep our customers fully updated on their order status, so we will use your comments to help improve our communication moving forward.
We appreciate your business and hope to provide you with a smoother experience next time.
Kind regards
Tricia @ City Plumbing Supplies
Odpowiedź od City Plumbing UK
Hi Dear Ms Ryder,
Thank you for taking the time to leave this wonderful review.
We are delighted to hear that the staff at our Treforest showroom were so helpful and knowledgeable during your visit.
We will be sure to pass your kind words on to the team, and we look forward to welcoming you back to the showroom in the future.
Kind regards
Tricia @ City Plumbing Supplies
Doświadczenie Trustpilot
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