Outstanding Service from Phil at City Plumbing Telford! I visited every store in Stafford Park and no one could help me find my boiler part, but Phil at City Plumbing went above and beyond. He c... Zobacz więcej
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Zobacz, co mówią recenzenci
Astonishingly bad customer service! I purchased 2 solar panels and one was extensively damaged on arrival. I contacted City Plumbing straight away and did not get a response from them till I raised a... Zobacz więcej
David at City Plumbing in Leith was absolutely excellent. We had a good idea of what we wanted and he helped us both refine and improve the design for our en-suites. All the fixtures are tasteful and... Zobacz więcej
Went to the Loughborough branch, needed a washer/valve for a Siamp toilet cistern, it took all of 15 seconds to sort it 👍 plus there was a promotion event and was given a free bacon cob, I spent les... Zobacz więcej
Informacje dotyczące firmy
- Projektant łazienek
- również w kategorii:
- Sklep meblowy
O City Plumbing UK
Napisane przez firmę
From boilers and copper tubing to bathroom suites, towel rails, renewable energy and electrical parts all from top brand names, we have everything you need to complete the job.
We have a nationwide network of over 360 branches so wherever your work takes you, you should always be near a City Plumbing branch.
We pride ourselves on running our branches locally so you always get the personal service you deserve.
Almost all of our branches have state of the art Bathroom Showrooms which have been designed to inspire both you and your customers and provide a comfortable and professional space for bathroom products to be experienced first hand.
Dane kontaktowe
Highbourne House, Eldon Way, NN6 7SL, Northamptonshire, Zjednoczone Królestwo
- www.cityplumbing.co.uk
4,1
Dobra
6 tys. recenzji
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Odpowiada na 80% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Canceled my AC unit with no email
Canceled my AC unit with no email, but was fast to take payment. Do not use this site as they are very unreliable !
23 czerwca 2026
Opinia niezależna
Customer Service no exist
The delivery was quick; however, the item arrived damaged. I contacted customer service 9 days ago and have not received a response, apart from an automated email stating that they are busy.
I am willing to wait a little longer, but if I do not hear back soon, I will have to initiate a chargeback through my card provider in order to resolve the issue.
21 czerwca 2026
Opinia niezależna
Online and in-branch excellent
Ordering online for click and collect was very easy. So many other suppliers of what I was after wanted to charge around 3-figures for delivery, however click & collect was free and I could even have had it delivered for free. As well, in-branch staff (Sittingbourne) were very friendly and were eagre to replace once of my items based on concerns over its long-term performance even though I would have been happy to keep it for a small partial refund. They arranged collection from my home of the scratched unit and delivery at the same time on the day of my choice. I cannot recommend these guys, and in particular this branch, enough!
27 kwietnia 2026
Brilliant service
I was helped this morning by two brilliant guys at City Plumbing, Shrewsbury. They couldn't have been more helpful and knowledgeable. I highly recommend them. Great service!
27 czerwca 2026
Opinia niezależna
Brought water softener great value for…
Brought water softener great value for money and great delivery service
9 czerwca 2026
Odpowiedź od City Plumbing UK
Hi Roy
Thank you so much for the great review!
We are thrilled to hear you are happy with the value and delivery of your new water softener.
Kind Regards
Josh @ City Plumbing Supplies
Straight forward
Straight forward from ordering to delivery. No problems returning items if not needed.
22 maja 2026
Very good service and return.
1 czerwca 2026
We recently had two bathrooms installed…
We recently had two bathrooms installed using this company and we have not been disappointed. Their customer service is excellent from Tina Bennet who helped us design our bathrooms to the delivery driver who arrived on time and delivered the goods carefully. The team at the bridlington branch are excellent in providing advice , being competitive on price and they listen and deliver a excellent service to the customer. I would highly recommend the branch in Bridlington , pay them a visit you won't be disappointed.
Happy customer in Bridlington
25 czerwca 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Happy Customer,
Thank you so much for taking the time to share your fantastic experience with us!
We are absolutely thrilled to hear that you are delighted with your two new bathrooms.
It is wonderful to know that our team delivered excellent service every step of the way. We will be sure to pass on your special shout-out to Tina Bennet for her help with the design, as well as to our delivery driver and the rest of the Bridlington Branch team. They will all be so pleased to hear that their hard work, helpful advice, and competitive pricing made such a positive impact on your project.
We truly appreciate your high recommendation and your kind words.
Enjoy your beautiful new bathrooms, and please don't hesitate to visit us again if there is ever anything else we can do for you!
Kind regards
Tricia @ City Plumbing Supplies
Service needs to be improved but overall my complaint was dealt with in the end
I left a very negative review originally and this is me now editing the review. The initial service i received wasn’t the best but since i escalated the issue further i was dealt with in a good way but things need to improve going forward as certain things I’ve experienced could have been avoided I’ve had a very stressful last week or so i am glad it is over now.
24 czerwca 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Ok?
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the poor experience you had with your recent order.
We completely understand your frustration regarding the inaccurate stock levels shown online and the lack of proactive communication when the items could not be fulfilled.
It is completely unacceptable that you had to chase us to find out your order was cancelled, and we apologise for the unhelpful experience with our chatbot and the lack of clear timescales for your refund.
Your comments regarding stock allocation and communication have been passed on to our digital and operations teams to ensure we improve our inventory accuracy and automated updates.
We are truly sorry for the disruption this has caused to your plans.
Kind regards
Tricia @ City Plumbing Supplies
Processed order
Processed order, took payment, gave an expected order delivery date. That came and went. Called for an update told they would be unable to fulfil the order "due to glitch in their system" Then told it could be 3-5 day process to get the refund. Poor customer service and will not use in the future
24 czerwca 2026
Opinia niezależna
I would give zero stars if possible
I would give zero stars if possible. They processed my order, took payment and then didn’t fulfil the order. They then didn’t tell me that they had cancelled the order their end. Terrible customer service
24 czerwca 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Alex,
Thank you for taking the time to share your feedback.
Please accept our sincere apologies for the poor experience regarding your recent order and the complete lack of communication.
We fully understand your frustration at having your payment taken and your order cancelled without any notification being sent to you.
This does not reflect the standard of customer service we aim to provide.
Your comments have been shared with our operations and communication teams to investigate why this cancellation was not proactively flagged to you, as we know how important timely updates are. We are truly sorry for the disappointment and inconvenience this has caused.
Kind regards
Tricia @ City Plumbing Supplies
DO NOT USE
DO NOT USE. They do not update the stock on the website, allowing you to place orders, take your money and then let you know on the day of delivery that the item is unavailable. Then they expect you to wait 5-7 working days for a refund.
23 czerwca 2026
Opinia niezależna
Very disappointed with the customer…
Very disappointed with the customer service. Ordered 3 solar panels and one arrived broken. It took far too long to get a replacement. Customer service person called Josh said they wouldn't send a replacement unless I sent them a photo (which goes completely against their own terms which don't say anything about photos for a replacement.) I was having trouble compressing my photo for email but he refused to accept a WhatsApp photo so I had to wait until a younger relative could help me. I sent 2 emails to the manager of my local branch by his name asking if he could help but he never replied. Really, really poor from the Customer Services team and the Southend branch. Van driver however was friendly.
6 maja 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Essex Bloke,
Thank you for taking the time to provide your feedback.
Please accept our sincere apologies for the poor experience you had regarding the replacement of your damaged solar panel and the communication from both our customer services team and the Southend branch.
We understand how frustrating it was to face delays while trying to submit photo evidence.
To clarify, we do require photographic confirmation of transit damage to process claims internally and with our couriers, which is why this was requested. However, as a business, we do not use WhatsApp for official customer support channels, which is why our agent was unable to accept the image through that platform.
We apologise for the technical difficulties this caused and for the lack of response from the branch management.
Your feedback regarding the handling of this situation and the communication breakdown has been shared with the relevant management teams to ensure we improve our service.
We are, however, glad to hear that our delivery driver provided a friendly service during this time, and we are truly sorry for the overall frustration caused.
Kind regards
Tricia @ City Plumbing Supplies
Unable to fulfil order and did not communicate
Allowed me to place an order when it said there was lots of stock, received confirmation email. Expected to deliver today, but received no update. Called to find out what was going on and was told that they were unable to fulfil the order and were going to refund. They sent me no communication and I've had to chase to find out what's going on. It's been 48 hours since I place the order, they could have let me know much sooner.
23 czerwca 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Callum Cameron,
Thank you for sharing your feedback.
Please accept our sincere apologies for the poor experience regarding your recent order and the lack of communication.
We completely understand your frustration at having to chase us to find out your order could not be fulfilled, especially after receiving a confirmation showing plenty of stock.
It is disappointing that you were not notified much sooner within those 48 hours, and we apologize for the inconvenience this has caused to your plans.
Your comments have been passed along to our inventory and communications teams to ensure our stock levels are accurately reflected online and that any cancellation updates are sent out promptly.
We are truly sorry for the lack of notice and the poor service on this occasion.
Kind regards
Tricia @ City Plumbing Supplies
Excellent knowledgable service
We rolled up on a Saturday morning nearer than 12;00 closing time than we wanted BUT the young man who was on his own couldn't have been more helpful if he tried and seemed instinctively to know what we needed. I understand he did serve time as a plumber so that helped enormously. After our puchase another couple arived and he was just the same with them it appeared as I needed to return and ask a technical question about our purchase. There was no sense of being pushed out through the door even though he was well over time by then. What a refreshing change to some outlets I could name. Thankyou C P ..
20 czerwca 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Ed,
Thank you so much for this fantastic review!
We are absolutely delighted to hear about your experience. Providing knowledgeable, pressure-free service is exactly what we strive for, and having ex-tradespeople on our team makes a world of difference when it comes to technical advice.
It is wonderful to hear that he looked after you (and the customers after you) so well, even past closing time.
Kind regards
Tricia @ City Plumbing Supplies
Waste of time
Put in an order Sunday. Said they had stock (72 items in fact). Booked in delivery for Tuesday. Made payment. All fine. Nothing appears on Tuesday. When I chase it they say not in stock, no prospect of stock and here's your money back. Time wasters. Either rubbish systems or dishonest - either way I'd avoid.
21 czerwca 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi MJ O'Hale,
Thank you for sharing your feedback.
Please accept our sincere apologies for the poor experience and the disruption to your plans.
We completely understand your frustration at having an order confirmed with visible stock levels, only for it to be cancelled without proactive notice after the delivery date passed.
This does not reflect the standard of service we aim to provide. Your comments regarding our inventory tracking and communication have been passed on to our digital and operations teams so we can investigate the root cause and ensure our stock levels are accurate. We are truly sorry for the wasted time and the inconvenience this has caused.
Kind regards
Tricia @ City Plumbing Supplies
Absolute joke of a company
Absolute joke of a company. Ordered a product that said there were 46 of in stock. Two days later, on delivery day, get an email saying sorry actually we don't have any, and it's going to take 5-7 days to refund the money we've already taken. Disgraceful, best avoided.
23 czerwca 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Jack,
Thank you for your feedback.
Please accept our sincere apologies for the poor experience regarding your recent order.
We completely understand how frustrating it is to see an item listed as available in stock, only to have the order cancelled on the scheduled day of delivery.
We also regret the delay in processing your refund, as we understand that waiting for funds to be returned adds to the disappointment.
Your comments regarding our online inventory accuracy and the timing of our cancellation notices have been shared with our web and operations teams to ensure we improve our processes.
We are truly sorry for the inconvenience and frustration this situation has caused.
Kind regards
Tricia @ City Plumbing Supplies
Item didn't arrive
Item ordered 2 days ago and was told it was to be delivered today waited all day for it only to receive an email at 4pm saying they have no stock and are issuing me with a refund!
23 czerwca 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Becca,
Thank you for taking the time to provide your feedback.
Please accept our sincere apologies for the cancellation of your order and the late notification. We completely understand how frustrating it is to wait all day for a delivery, only to be informed late in the afternoon that the item is out of stock.
This is certainly not the standard of service we aim to provide, and we appreciate how disruptive this is to your plans.
Your experience has been highlighted to our team to ensure our online stock availability is more accurate and that any stock issues are communicated to our customers much earlier in the day.
We are truly sorry for the disappointment and inconvenience caused.
Kind regards
Tricia @ City Plumbing Supplies
Excellent rapid delivery
It's a red alert heatwave so we wanted an air conditioner. Turns out everyone else in the UK did too so nobody had any stock left...except for City Plumbing. Ordered it on Sunday night and by Tuesday lunchtime it's delivered and working, Super efficient, exactly as it should be. Pricey? Of course...we should have bought it in January but only really smart people think that far ahead!
23 czerwca 2026
Opinia niezależna
Odpowiedź od City Plumbing UK
Hi Jeff,
Thank you so much for the brilliant review!
We completely understand the heatwave scramble, and we are absolutely thrilled that we could come to the rescue with that air conditioner.
Getting it from our warehouse to your home and fully working by Tuesday lunchtime is exactly what we aim for. Don't worry about not buying it in January—most of us only think about AC when the sun starts melting the pavement! Stay cool, and thank you for choosing City Plumbing.
Kind regards
Tricia @ City Plumbing Supplies
Stock numbers aren't accurate and allocated upon ordering.
Ordered on Monday through the website and received confirmation, showed 73 items in stock, with next day delivery.
Gets to Tuesday and no emails and no updates with an ETA of delivery. Live chat is useless as it's just an AI chatbot that can't track the order so tells me customer services will contact me at some point.
Call customer services and am just told, we can't fulfil the order, no longer have stock and you'll get a refund soon. An email will follow at some point explaining.
Why wasn't this communicated to me upon receipt of the order? Had I not chased I would have been expecting delivery and not known it was never due to arrive.
Useless, why show stock numbers during the order process if you can't allocate stock when you receive an order? Disappointing and now have to wait for the refund to be processed without being given any timescales.
22 czerwca 2026
Opinia niezależna
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