City Plumbing UK Recenzje 

Jenny at City Plumbing (Leeds) has been great to work with. We’ve worked with her on two bathroom projects now and she’s been brilliant on both occasions. Jenny really helped with the design process and product choices. Jenny kept us up to date on delivery dates etc and has been excellent to deal with throughout. Also very happy with the products - very competitive prices. Would highly recommend.

Ordered part. Week later got email to inform me that the part is no longer available. Checked on their website it's still showing as available. Says something about a company's customer service when your email query on this has a response saying there will be a delayed response because of the volume of correspondence customer service are dealing with - indicating systemic service issues. One to avoid is my advice

From the moment we walked in, we were made very welcome. Aimee was very helpful and attentive without being pushy in any way. Went through all our options and choices. Even to the extent of me lying in a bath to make sure it was the comfortable size. Highly recommend you visit.

I ordered items Monday 29th and expected them after 3 days as notified. A week later, after no delivery I checked the tracking and it said that the order had been returned to sender. I checked on the website and it said my order had been delivered even though the tracking also shows returned to sender.

I have rung on numerous occasions but never seem to move up the queue, and so far 4 emails have gone unanswered. I tried the chat bot but that just asks for details so it can passed on to customer services who are the same people who have ignored my emails.

I am left with no alternative but to request a chargeback from my credit card.

I really do not understand why companies treat paying customers with such contempt.

From beginning to end, Tina at City Plumbing was so accommodating, professional and helpful. From the design service to help with the choosing of the parts and the order, nothing was ever too much trouble. I would highly recommend using Tina & City Plumbing & Bathrooms for any bathroom needs! Thank you Tina ☺️

Contacting a bathroom company to remodel our bathrooms had always been a daunting thought until we made the choice to step into Stirling’s City Plumbing branch and into the world of Lynsey and her team. Lynsey’s professionalism and attention to every little detail from outset in combination with her personal approach was outstanding and resulted in 2 absolutely amazing bathrooms. 5 stars overall and for proving that the art of customer service is still highly important to some companies out there. Thank you to Lynsey and City Plumbing … excellent

Excellent attention from Nicola at Kettering branch, nothing was too much trouble and together we created a bathroom design which I am really pleased with .

I went into CPS in Kettering not really knowing what I wanted for my new bathroom, and overwhelmed by the choice available.
After a couple of appointments with Nikki it all came together, and I am so thrilled with the end result.
Nikki guided me through the whole process, helping me coordinate everything and giving excellent advice and ideas, which took the stress out of it .
So I’ve now got the bathroom I dreamed of! Thank you so much.

Vicki at Newton Abbot branch has gone over and above helping me with my bathroom design sourcing items specifically for me and moving my delivery date at the last minute after a change of plan with me builders couldn’t have asked for better service. Would highly recommend

Waited 4 days for a click and collect order at the Trentham store ,went in the store to collect and waited for 8mins in an empty store whilst workers literally walked past and carried on with what they were doing . Finally get seen and told there is only 1 available and I ordered 3. First and last time using City plumbing .

We were looking for sanitary ware for our bathroom renovation and wanted to buy quality products to make sure that the finish was to a high standard and lasted. We went to the Kettering branch and met Nicola who bent over backwards to make sure that everything was right, she went above and beyond to not only specify all the products we would need but also that they matched and complimented the tiles we had chosen elsewhere. Once our order was placed and the time drew near the delivery was arranged for exactly when we needed it and was professionally placed in the area we had set aside.
From beginning to end our experience with the Kettering branch and Nicola was nothing short of excellence, we have been advising people we know that this is the place to go for a high quality professional bathroom sales experience.

What bunch of cowboys, who promise to help and don't. Ordered solar panels early Friday evening their system crashes. Ring CS nobody there, ring Plymouth branch Saturday morning, lots of promises made, all lies.
Totally unreliable avoid, they will end up costing you money.

They never send order confirmations when you buy something online. What company would do this?
You go into the local shop to pickup your order and they ask you for documentation that they haven't sent you!
Only evidence is your bank statement.
Really crap company.

Visited their Staines branch today looking for some help and advice on a plumbing issue. I was the only customer in the store, the guy serving me couldn’t have been less interested and suggested I go to Screwfix who were next door. What a contrast, they couldn’t have been more helpful.

Ordered an AC unit on Monday, showed 83 in stock, confirmed by email, phoned the Salisbury store to confirm in-store collection, they confirmed that the delivery\collection would be the 03/07/26, also confirmed that my consignment number was 15. Today I received an email that 'Due to higher demand than expected, we regret to inform you that your requested item(s) are unavailable'. Have searched the AC model number, it is a new product. As usual they we're quick to take my money, still waiting for customer services to answer the phone so they can refund my money in '5 - 7 days', disgusting service from this awful company.

Cancelled my AC Order.

I ordered a portable AC unit for close to £400, and it showed they had them in stock. I opted to collect from a store, and called the store on the day. They called the supplier and came back to me stating that the supplier confirmed the units had been discontinued and not sold for well over a year.

City Plumbing took the £400 quick enough, but did not even email me to let me know the product was not going to be available. Are they taking orders for stock they are never going to fulfil, in order to take the cash for a few days?

Not happy with the experience and will not use them again in the future. Very poor company.

I’m a private person referred to City Plumbing by my plumber to choose screen, tray and shower (Hansgrohe & Mira). I’d assumed going online would be cheaper but how wrong I was! Lee Wright at the Horsham branch patiently tried to elicit what I needed, water pressure etc, sourced everything I wanted and the prices were much better than the known online retailers like Victoria Plumbing. Lee’s help and advice were invaluable- something you would never get online. I forwarded the highly specced order to my plumber and job’s completed to a high spec today. I am so pleased. With a massive thank you to Lee and my amazing plumber in Horsham JST plumbing. Thank you City Plumbing and your expert staff.

Recently had our Bathroom redesigned by Alan at Morton Bathrooms who recommended City Plumbing as the best place to go for all or the Gear we needed to complete the Job , having already priced everything at a couple of local (big name) suppliers we were very lucky to call in an meet Lee McIntosh at the Sandon industrial estate branch of City Plumbing my wife and I were both very impressed with her product knowledge and lack of high pressure sales tactics which unfortunately seems quite common in this industry, Add all that to the final price Lee Came up with just made our day.

The test of good service comes to light when things go wrong, we had a slight issue with a basin tap spoke to Lee on the phone and I have to say nothing was too much trouble for her to put this right she arranged a replacement straight away and had it in stock exactly when she said it would be there only this I had to do was return the faulty Tap once the plumber had fitted the new on.

In short if you have any Bathroom requerments don’t look any further Than City Plumbing and ask for Lee she is truly a credit to the company and we would certainly never go elsewhere

Big Thank you from John & Yvonne Goodall

this is a rubbish company. although you placed the order & being charged, they can tell all stock is gone on the delivery date & no delivery can be made without any notice unless you ring. they have my mobile my email but it's so funny they told you they cant reach you. dont expect your order will be delivered even you were charged. rubbish company, rubbish supplier

Today I received a letter from a debt collection agency. Telling me that I have to pay them £294.40 for a debt at City Plumbing UK. Having had no letter or phone calls from their accounts department about an outstanding payment of £44.40
I think it's very poor customer service by the accounts department, and that I am now being forced to pay £250 for a solicitor's letter. I don't use that account often, and I won't use it again!