City Plumbing UK Recenzje 

Oct 2025 I was introduced to City plumbing by my plumber. The lady in the bathroom showroom was incredibly helpful helping us choose out bits and pieces for my downstairs and upstairs bathroom, I wanted new sinks taps and under sink cupboards.
When it came to fitting them and having arranged the time with the plumber, we had the day planned to fit everything and the plumber called City Plumbing but some parts had not arrived for the upstairs,they would arrive in 10 days.
We agreed just to do the downstairs, as plumber had his time set aside to do work in my house.
He went to City Plumbing on said day and contacted me to say the sink was missing, then it was found but the mixer tap wasn't found.
We had to arrange another day so the plumber lost time.
When the fitting of the downstairs unit was done, the unit wasn't level and the plumber said that the unit was warped.
We were promised a replacement from the manufacturer organized by City plumbing.
I didn't want to pay for the refitting so I lost my plumber.
My sink and unit aren't level.
And the doors don't close flush. I've tried a couple of plumbers who've been too busy or arranged to come and not turned up.
Life happened, I've been too busy to deal with finding more plumbers and waiting at home for them not to arrive. So there was quite a gap in my communication with City plumbing.
One day I noticed a refund for about £66 on my bank statement from City Plumbing, I called them,and it was because they had found a piece of work top that was going to be used in my upstairs bathroom and the lady that ordered it for me refunded it.
I've since called them now and again to check that they still have my other stuff before I arrange a plumber and they've said they can't find it and they'll get back to me the next day or as soon as possible.
They never got back to me.
I haven't organized a plumber because for a long time I've just been waiting to find out where my stuff is.
I get around to calling again and they tell me they'll call back.
The other day I went in and the assistant manager was very apologetic and very embarrassed about my whole situation, but didn't seem to be able to find any records of the things that I ordered. Thankfully I had photocopies of my order form or estimate with all the part numbers on.
He said hed be in touch the next day, and seemed so worried about the whole thing, I told him not to worry too much, but he insisted he would be in touch the next day, as there was some branch manager or somebody who was coming to visit the store who would be able to work out what had gone on.
He didn't get in touch.
A few days later I phoned, he said it'd been hectic at a shop, the ladies still there. He's going to talk to her and he will get back to me within 10 minutes.
He's never called back.
Then I noticed my downstairs sink is peeling.
It's not ceramic it's painted with something and there's a 2 inch circle that's peeling off in the middle of the basin.
Not very impressed.
At this point I want my downstairs sink and corner unit refitted for free by City Plumbing, I also want a new sink that is actual ceramic, and won't peel! I'd like a refund for everything that they have lost.
The service has been quite appalling although I do acknowledge I went a long time without getting in touch with them. But they've lost my things, and have not even offered me a refund. There seems to be some question about whether they even believe that they've got it?
Seems a bit odd not to have a system that tracks when people pick deliveries up.
There's hundreds of pounds worth of stuff gone missing.
I guess it's possible I might get a response after leaving this review?
I will update my review if I do.

City Plumbing in Stratford Upon Avon.
Chris , the manager, was super helpful in helping me select the right part to repair my toilet flushing system and in the process saved me a shed load of money. Everything now working as it should. Great help from this person.

We brought a Rhea toilet pack from the Ashford Branch , the first one was damaged on delivery, then a New toilet was ordered , when this arrived we had it installed, by a plumber and when the water was turned on we found that toilet was faulty it had a hairline crack in the base bend , that flooded our bathroom , again we telephoned city who swapped it for a new one , then just under the year that toilet developed a crack on the front lip , called city plumbing they swapped it over the box was tatty and tapped up with gaffa tape the toilet inside was very dusty and had a scratch , we also have a problem with the soft close toilet seat that creaks on opening and closing .We contacted the CEO of City plumbing , who is ignoring my complaint , so now we are taking action against them for plumbers install costs , plus a NEW one to be installed under the sales of goods Act 2015 for consequential losses as We cant keep paying plumbers to install and uninstall ,poor quality items supplied by City plumbing !. Don't fall fir the toilet 25 year guarantee , they will ignore you like they are doing with us .

Today we visited City Plumbing at Kingsteignton and saw Vicky to help us with new bathroom items and she was so very helpful and kind.I would recommend her to anyone who visits City plumbing for bathroom items because she was amazing..

City plumbing Shrewsbury branch are awful. Customer service was shocking when returning a shower tray. When unloading the tray I was told by CHRIS, I didn’t require the packaging as their supplier takes them back all the time without the packaging. Fast forward 3 weeks of them having the shower tray they email me saying I can’t have a refund. The branch manager ash/ashley then phones (who is a nasty chap), tells me I’m lying and his staff wouldn’t have said that! They had already made their mind up they weren’t returning the money. For anyone reading this, don’t bother using this branch, it’s absolutely awful.

We came to Nicola at the Kettering showroom when we were looking to renovate our bathroom, and we couldn’t be happier with the service we received. She was incredibly helpful in guiding us through choosing all the fixtures and fittings. We had a particularly awkward space for our bath, but Nicola worked so hard to make sure we got exactly what we were looking for.
She also recommended a fantastic plumber, who did an excellent job with the installation. We wouldn’t hesitate to recommend City Plumbing and Nicola to anyone looking to renovate their bathroom. We’ll definitely be back in the future to sort out our downstairs toilet!

We ordered a full family bathroom and ensuite from City Plumbing Warrington. Aimee was amazing helping with full design. Nothing was too much trouble and she developed a number of designs and prices before we finalised exactly what we wanted. When our plumber was difficult she helped to resolve any issues we had. I cannot recommend her more highly for the products she recommended and the service she provided.

Over the last few weeks we have been assisted in no small way by Nicola Spicer at City Plumbing Kettering. Without Nicola's professional guidance we would not have ended up with the excellent result achieved.
Her knowledge, approach and assistance was invaluable in help direct us away from potentially poor and costly decisions into what has been a first class result. No hesitation in strongly recommending Nicola

Bought a product online and it wasn't available for delivery. Not sure why. So went to the store at Slough. The text message I was sent said they open at 6.30am. I arrived just after 6.30 the store was closed. Sign on the door said 7.30.
I sent a complaint last week and 7 days on still not had a reply. Instead I've received a marketing email every day.
Staff in store were friendly.

Would never use again.

I Visited the Braintree today for some help with some plumbing items for my Motorhome
Not sure of the Chap that helped me and spent time finding a Solution but the receipt reads BYEOM
Thanks again for the help

At City Plumbing in Newton Abbot today, we were met by advisor Vikki, who walked us through plans for a new shower room. She transformed our measurements into an actual design which was exactly what we wanted.
We were given fabulous detail and pricing. We really couldn’t have asked for better. Thank You

Well, well, well!
I went in the shop looking for an item, the guy at the desk said, we don’t store them. My wife phone the company and said we do have them in store, the lady laid aside the item. Maybe the guy doesn’t like foreigners, bad service from this guy.
Thanks again to the lady and the guy should be sacked!

Fabulous customer service.
Tony at the Cardiff branch was so helpful. We went in to the showroom having a vision of what we wanted but no real idea how to achieve this. He listened and was able to bring it to life - advised on what would work and what wouldn't. Real practical advice and no hard sell. Post sale communications has been great too; arranging delivery of the first item we needed quickly, and then ensuring we had the rest in a timely manner. Would thoroughly recommend.

What a refreshing experience from a knowledgeable and extremely helpful bathroom designer. Nothing was too much trouble and Vikki did her utmost to source exactly what we required for our Bathroom. I can't recommend her highly enough. A fantastic experience.

Order was never delivered, emails were ignored.

I ordered a new pedestal, which arrived broken, I contacted PlumNation to arrange a replacement . The very next day I had a call from City Plumbing Nottingham to say replacement would be delivered that day! Excellent service, new pedestal arrived on time in good condition! Can’t fault either company!

My online order has been cancelled on 3 July due to out of stock, email stated that refund will be show in 5-7 working days.
On 15 July, support ticket send to customer service because I still not get back the refund. Today is 22 July, neither refund nor customer service reply.

Nicola in Kettering was excellent from start to finish, knowledgable with products and suggestions and ultimately helped us create our new bathroom exactly how we imagined. We couldn’t recommend her enough.

Extremely poor service from Ashley at the Derby showroom , placed an order and was an absolute mess. Unprofessional and very rude and tries to throw it back onto the customer when it’s his error.

Very bad experience from start . Ordered a new Worcester boiler supposed to be next day delivery I phoned next day asking for a time of delivery. Was told I missed the cut off time and will get it Monday morning . Nothing came waited till Thursday than called them only to be told out of stock item yet still selling online . They said we will issue refund. No refund no communication at all . Called following week told the same it will be send waited a few days no refund ! Called again they said there was a problem refunding and will send by bacs I provided all information but still no refund it’s now 3 weeks and passed without my money. I’ve had to now go the card company to retrieve my money from these cowboys . I’m sure I’m not the only person experiencing this . Very bad company with very bad behaviour no morals at all no communication