Excellent service , had someone come out to my home within a few days of making the first enquiry regarding the stitching coming away on my SCS sofa. Very professional , well mannered gentleman arr... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Well the problem has not been resoved the chair still smells and he put in his report not a manafacturing fault all though off setting gas from the fire retardant materials used. Which has now left n... Zobacz więcej
Messaged the day before visit to arrange time.Arrived on time even removed his shoes to come in house. Assessed the job and explained the process then cleaned the mattress of a coffee stain looks... Zobacz więcej
Good communication as to time if arrival. Brief visit friendly technician. Only issue was would have been good to know why second technician was coming as repair had already been done week before.
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Castelan Group are the largest provider of care and protection products and services to the furniture industry. Trusted by many of the UK's leading retailers to provide first class service to their customers, we are consistently voted as 'best in class' by the industry. Based in the South West, we offer national coverage through our network of skilled technicians providing a consistent service throughout the UK.
Dane kontaktowe
Sunnyside Road North, BS23 3QY, Weston-super-Mare, Zjednoczone Królestwo
- 0370 320 3333
- enquiries@castelangroup.com
- www.castelangroup.com
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy to contact
Easy to contact, visited on time, was friendly and fixed the issue immediately.
I had great experience as a guy told me…
I had great experience as a guy told me where I went wrong trying to put the wardrobe together
They were prompt in responding to the…
They were prompt in responding to the complaint and the action taken
The chair was fixed but only a matter…
The chair was fixed but only a matter of time before it breaks again
Great service by Lee
Great service by Lee. He looked at the problem. And recognised straight away what the problem was. Had it rectified in no time.
Very prompt response to issue.
Very prompt response to issue.
Excellent communication, including phone call when technician was on his way.
Repair carried out efficiently and quickly.
Technician was professional and courteous.
The issue with my bed and sofa were…
The issue with my bed and sofa were sorted there and then. Very thorough and quick. So good to get a great service.
Good Service. I had a phone call in the morning to…
I had a phone call in the morning to let me know what time the technician would arrive. Kept updated when previous job over ran. Technician polite and friendly, chair leg fixed within a few minutes. Happy with service.
Simon did a fantastic job
Superb Service
From start to finish...booking, confirmation and communication, the process was straightforward. Better still was the very pleasant and helpfulness of the technician. He arrived promptly and addressed the issue with the leather on our settee brilliantly. Delighted with the service provided.
Excellent experience
Really friendly and knew exactly how to sort the issue.
The sofa is amazing anyway, it was just a little short on padding apparently.
Excellent service
Excellent service , had someone come out to my home within a few days of making the first enquiry regarding the stitching coming away on my SCS sofa.
Very professional , well mannered gentleman arrived , even took his shoes off. Repaired my sofa there and then within half an hour .
Perfect service from start to finish , extremely straightforward to book an appointment online too .
5 stars 🌟
He was very polite,worked on the chair…
He was very polite,worked on the chair until he had solved the the problem,hopeing all goes well
Good communication as to time if…
Good communication as to time if arrival. Brief visit friendly technician. Only issue was would have been good to know why second technician was coming as repair had already been done week before.
Well the problem has not been resoved…
Well the problem has not been resoved the chair still smells and he put in his report not a manafacturing fault all though off setting gas from the fire retardant materials used. Which has now left next confused as well as myself.
However, he was pleasant and friendly
Good service
Responded within the agreed time. Turned up on time and got on with the repair to my furniture. All good.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.








