Brandymelville Recenzje 

I had the worst experience EVER in store today at the kings road brandy melville ! They tried to charge me extra after mid pricing an item and then after extreme reluctance took up to 22minutes to give me a gift receipt of the difference that ‘expired soon’ - I am appaled and honestly will not be returning with my friends any time soon - staff are also very rude and have lost a lot of customers with this - I have heard nothing but bad news about the new brandy melville at school and a lot of people have stopped going there due to the bad service at kings road brandy melville - honestly they would have to do a lot for me and two of my friends to ever go back - honestly with the thinspo and the bad designs lately everyone has been saying brandy is no longer trendy and it’s about time for its downfall i now finally agree - there are so many way cuter shops now

poor quality and only have size xs to small ?!? looks like they are giving out thinspo.

£5 postage and you have to pay for returns. The cardigan ordered says 90% wool but it is awful and very itchy. I would strongly recommend avoiding this online shop.

Horrible customer service and the clothes were at least a medium when I ordered a small. And now I have to pay £3.50 shipping tracked aswell so I won't even get my money back. I will not be buying there again.

personnellement, je suis hyper satisfaite de ma commande brandy, honnêtement sans aucune méchanceté je pense que les vêtements vont + aux personnes de fines tailles, donc pour ma part les vêtements me vont parfaitement :)

my y 5' 9", 8 stone 16 year old daughter loves this awful place. i was only there to pay. and honestly, she only loves it because of peer pressure. the staff were barely animated cut-outs. no eye contact but a lot of sniffs - fromchildren! whose salary i was essentially paying! the clothes look cheap. However - the jeans fit my daughter!!!! which basically means they fit virtually no one but her, cos normally we cant find jeans for her anywhere. i mean, the waist was round her hips but hey, thats better than them ending mid calf as per usual. so good on them for making jeans for taller girls.

absolutely terrible service all together, i’ve bought things from brandy before in store and never had issues and the one time i buy online from them it’s the absolute more horrid experience ever. spent over 100 dollars on the site, my order was cancelled the same minute it was placed im assuming because of low stock ( which was okay ) so i just waited for a refund even though they shouldn’t have even taken my money in the first place since they couldn’t fulfill my order at all. got my refund finally and i even went out and SPENT the money i had gotten back, a few days later my bank account has gone negative 100 dollars even though they already issued an refund to me. they canceled my order than charged me twice. and not to mention absolutely nobody will ever do anything helpful , i’ve called and emails brandy multiple times just to receive nothing back.

Bought an awful handbag, sent it back and they refused to give a refund and sent it back to me.

I should've checked the reviews beforehand and seen the redflags on their terrible return policy. Worst experience of an online retailer I have ever had

Daughter loves the clothes but the customer service in the shop is revolting

I purchased an item in Barcelona and tried to contact EU customer services to get a refund as the product became faulty after 3 wears, they said they can't send me an item to the UK which is understandable. However, they then gave me the UK customer service email address to which I got a reply saying they could not solve a EU faulty good. No solutions provided and it seems as though they are deliberately trying to make it awkward to solve the problem so you give up on your query. Not to mention the emails themselves are not very professional and short mannered, not helping to solve my issue. Sounds like I am emailing young staff who do not want to help to resolve a customers issue. Unless you have a store near you that if something happens you can go in and verbally speak to someone I would avoid purchasing online or in a different country as you will get nowhere.

BrandyMelville UW DOUBLE CHARGED ON CUSTOMERS AND STOPPED REPLYING TO EMAILS WHEN CUSTOMERS WANTED TO SOLVE THE ISSUES
BrandyMelville has requested my mom to swipe her card twice and taken her money. When customer was asked to provide proofs, proofs were provided, and they said a refund was issued but was also declined, but I have no idea why because things like this has not happened before. I wondered whether or not they actually issued the refund, even contacted my bank. It can be because my bank is international, yet I then asked for further methods of refunding including cash or even store credits and sent an email warning, yet they constantly ignored the three following and repeating emails I have sent to further disrespect my family's money and effort. This is criminal to cheat. Your business is unethical and should not be in practices.

Wil graag een t-shirt kopen voor mijn dochter. 7 euro verzendkosten, dan haal ik het graag op. Blijkbaar niet mogelijk :-((

the workers were all teens and they were all very judgmental and rude. i’m a teen aswell and tried being nice but the kindness was not reciprocated. overall it was a 0/10 for customer service because the energy in that place was rubbish. (also needs some diversity with the workers)

Ik vond het hele goede service het pakketje was er heel snel de kleding die ik besteld had zit super lekker echt top!

horrible customer service refused to refund me after I provided receipt of posting and a tracking number, quality of products terrible as well

i ordered a hoodie for my quite slim 14 year old daughter this arrived a little late but before Christmas so no issue, however when tried on it was massive (even too big for adults) i returned this registered post 29/12/21 received a reply 5/1/22 once received (they had already received the item) we will refund. since then no communication or refund, so 10 days later i have sent a stern non offensive email, stating their shocking customer service, this is really poor on an international company-are we mugs buying from a company that is so poor --leave you to decide on that but i know where i stand- heed my warning wished i had read the reviews on Trustpilot before ordering

Ordered a necklace for my teenage daughter for Xmas but was sent the equivalent bracelet. Unable to leave a message as box was full. No email proof of purchase so nowhere to go. Without an order no they can't help! I think I will just have to reorder and cut my losses. Not very helpful customer service

Ware Anfang Dezember 2021 gekauft und nie erhalten.
Kontaktaufnahme wurde durch nichtreagieren verweigert.
Dank Paypal Käuferschutz Geld sofort zurück erstattet bekommen.
Nie wieder.

Ich hatte bei Brandy Melville das erste mal Anfang Dezember bestellt und war zuerst skeptisch, da ich erst nach meiner Bestellung die ganzen schlechten Bewertungen sah, bei mir lief aber alles gut. Meine Bestellung kam sehr schnell bei mir an und das Retourenlabel, welches ich per Mail angefragt hatte, bekam ich ebenfalls schnell und problemlos zugeschickt. Nachdem ich die Retoure bei UPS abgegeben hatte bekam ich zwar erst zwei Wochen später die Mail, dass sie es erhalten haben, aber ich bekam gleich am nächsten Tag mein Geld wieder zurück.

I ordered from Brandy Melville 4 times and everytime it’s been a fast delivery and the clothes are just the right size ! It’s now definitely my go to shop if I need new clothes.