Brandymelville Recenzje 

I ordered my daughter a couple of E-vouchers for Christmas which she recently tried to use online. They did not seem to work so called into customer services twice (as I didn't have all the info to begin with). Both customer care advisors were extremely friendly and helpful. They re-sent the vouchers immediately which have now worked and we have placed an order. Working in customer care myself I really appreciated how I was dealt with today. Would definitely shop here again. 😊

Everything was as described. The measurements were as promised. Quality is nice. They didn't send one item (A pair of undies) but send a "free" tshirt to make up for it i'm assuming. Anyways can't complain. Amazing

Update. Still not heard despite trying to call and sending more emails, so taking the matter further**AVOID**Ordered items for daughter for Xmas. Arrived damaged due to clear lack of packing at the shops end. email as stated within 24hours and still awaiting a reply! Re sent email and still nothing. Have tried calling customer services but no one answers the phone - always an answer machine.
Appalling service and I shall be taking the matter further.

Gleiches Problem. Falsche Größe, Umtausch nur nach Slowenien als Päckchen für 10,50€. Für den Versand habe ich schon 7,5€ bezahlt. Das geht gar nicht!!!

I'll start by mentioning the rude and conceited staff. Bad words spoken in the presence of customers. A terrible group of girls. No hello or inquiry about customers in need for assistance.
Why is there just one person working the till, too? Towards Christmas, there need to be more tills open.
In the end, I decided not to bother and left all the clothes I was going to buy on the side.

For the outfits, one star is given. Yes, I think the clothing are cute. However, after 30 degree wash, all three pairs of Nanda pants I purchased shrank!

DISGUSTING AVOID!!!! Nothing arrived but money taken …SCAM SCAM SCAM

Avoid this company as I bought a gift voucher e-card that I have yet to receive and Brandy Melville have yet to resolve the issue. So at this point nothing more than a scam. I wish I had read the previous reviews. Customer service unacceptable and inept at resolving the matter. I have reported the company to Pay Pal in the hopes of getting a refund for non-received goods.

Terrible customer service. I ordered a e gift card for a family member. Upon reaching the tills she was told there was no money on the gift card. I raised the issue with the customer service team who were no help what so ever. They now have £30 of my money they refuse to repay me.

Retoure muss selbst bezahlt werde - und zwar nach SLOWENIEN ! Risiko der Rücksendung wird auf den Kunden abgewälzt. Absolut unmöglich.

I didn't recieve my order my 15 Yr old daughter order a top with her birthday money!

Poor quality, they look like they are for kids.

Went in with two teenage girls cashed up and ready to have a great spend up. One size wow!! Cannot try on any pj bottoms or underwear bottoms!!! Why the hell not!! U can try on swimwear!!! Left without making a purchase as girls couldn’t try sets on!! Ridiculous! Cashed up elsewhere …

Die Rücksendung ist total kompliziert und man muss es auf eigene Kosten zahlen - das geht gar nicht! im Zeitalter von Online-buisness ein NO-GO! absolut schlechter Kundenservice. da sollte gar nicht erst bestellt werden

Would rate 0 if I could. I bought an order online for £487 and it was delivered to the wrong apartment in my apartment block. Royal Mail unable to confirm where as the driver doesn’t remember the parcel. I’ve contacted Brandy Melville multiple times and all the did was confirm tracking as delivered and claim there’s nothing they could do. They even said they’d open an investigation with Royal Mail which they never did. They since stopped responding to my emails. I had to open my own case with Royal Mail and they confirmed it as lost multiple times over phone and email. Now I’m having a claim through PayPal open because brandy Melville are so useless with their customers. Royal Mail advised me it was because they only insured the parcel up to £150 so that’s probably why they’re ignoring me. Disgusting

Buy nothing, doesn't keep colour after 1st wash, no customer service what so ever, won't answer telephone or emails

I have ordered off Brandy before & the quality is decent enough. I only have an issue with some of the photos on the website, they're not super clear to show the items & if you're spending a lot of money on clothes, I think some images could be more focused on the clothes rather than the style shot/ aesthetic of the photo. :) ( Also my basket was cleared a few times while shopping so I had to re-enter a lot of things but that could have been my fault, I'm not sure :)

This is absolutely hands down the worst shop I have ever been to!!
I visited the Carnaby Street store in London yesterday with my 16 year old daughter who was keen to visit on a rare shopping trip to London.
Firstly the staff are rude beyond belief, barking orders about where you should stand to join the change room queue. Barging you out the way to put stock away. Far more interested in their on conversions re their social calendar to be helping customers!
Secondly the ‘one size’ system they have is ludicrous - my daughter is a size 8/10 and couldn’t get into some of the clothes! All of the staff are waif like sticks obviously so they can wear the clothes they sell but I am sure this must contravene some employment laws as discrimination!?!
Thirdly the store layout is cramped, full of stock. The floor is uneven, I and others tripped up (much to the amusement of the ‘security guard’).
I have never felt so uncomfortable in a shopping environment! We will not be returning and I advise if you are thinking of going not to bother - stick with Hollister who actually seem to value their customers!!

Worst customer service and clearly just a money hungry brand. I ordered two of the same item in two different colours, one of the items was a completely different size and shape, even though it was advertised the same on the website . Customer service was extremely rude and unhelpful and refuse to give a refund. Instead they stated that sometimes production changes , which would be fair enough if you didn’t advertise them the exact same on the website and did not state anywhere they might be different

Über die 7,50€ Versandtkosten könnte man ja noch drüber hinweg sehen, aber eine Retoure privat zahlen zu müssen, was wegen Versand ins Ausland fast 20€ kostet?? Man wird praktisch gezwungen nicht passende Ware zu behalten, das geht garnicht!

Couldn’t find any clothes displayed on the mannequins on the shop floor. Rude security staff that barely speak English.