First time there for us, family of 3. We all thoroughly loved our 2 days there. Excellent service, staff were friendly and super helpful. Great atmosphere in and around the place. Amazing trails, so w... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Traumhafte episch lange und top gepflegte Trails in einer wunderschönen Landschaft! Alle Schwierigkeitsgrade sind am Einstieg gut zu erkennen und auch unterwegs auf dem Trails sind Warnschilder. Man f... Zobacz więcej
Reakcja na opinię
It's not cheap and it's a long drive from us but this place is bloomin brilliant. Even in a sold out day in August, the trails never felt too busy, and I really love the huge variety of trails to choo... Zobacz więcej
Unfortunately bpw now feels like an over busy, commercial, money making machine.. had to queue for an uplift longer than ever before, kids on bikes without full face helmets& knee pads how is that all... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Centrum sportów ekstremalnych
- Wypożyczalnia rowerów
- Naprawa rowerów
- Sklep rowerowy
- Kafejka
- Atrakcja turystyczna
Napisane przez firmę
The concept is simple, picture a ski resort, remove the snow and replace the pistes with an array of sweeping flowy bike trails meandering to the bottom of the mountain and you are close. Add a bunch of adrenalin and big sprinkle of fun and you are pretty much there. BikePark Wales is an exhilarating way to spend your day in the Welsh mountains.
Dane kontaktowe
Gethin Woodland Centre, CF48 1YZ, Merthyr Tydfil, Zjednoczone Królestwo
- 01685709450
- reception@bikeparkwales.com
- www.bikeparkwales.com
4,7
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 90% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We love riding at Bike Park Wales
We love riding at Bike Park Wales. Usually on the uplift, and when my son is with me the "Big Uns and Little Uns" events are perfect for our needs. Unfortunately on our most recent visit last Thursday afternoon the queues at the uplift were the longest I've ever seen. The queues moved OK, but in the past they've always been shorter and moved much quicker.
23 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Thanks Ross 🙌
We're really pleased to hear you and your son continue to enjoy riding at BPW, and it's great to know the Big Uns & Little Uns sessions are working well for your family 👊
We're sorry the uplift queues felt longer than usual on your most recent visit. While it's encouraging to hear they continued moving steadily, we appreciate that's not always the experience riders have come to expect from us.
As the park continues to grow in popularity, there are occasionally periods where demand can create longer waits than normal, even with the full uplift fleet operating. Thanks for your patience and for taking the time to share the feedback 👍
We look forward to welcoming you both back again soon.
The BPW Team 🤘
Spend your money on a company that treats its customers better
I've been a committed and loyal Bike Park Wales customer for several years and have spent a significant amount of time and money at the park. Unfortunately, my most recent experience has left such a bad impression that I won't be returning.
My latest visit was prevented by an unexpected car breakdown. As soon as it became clear I wasn't going to make it, I contacted BPW to see if my booking could be moved. The reception staff member I spoke to was incredibly rude and blunt, immediately telling me that bookings are never moved under any circumstances.
To make matters worse, you can't even contact reception by phone until well after the park has opened, which makes dealing with urgent issues unnecessarily difficult.
I then emailed the company explaining the situation. I was told that moving the booking was actually possible, provided I paid an administration fee of almost £12. Given that a trip to BPW isn't cheap and I'd already lost out through no fault of my own, I paid the fee. After taking my money, I was then informed that the date I wanted was fully booked and therefore unavailable.
At that point, I requested that the administration fee be refunded, as the booking change couldn't be completed. I was told this would happen. However, instead of a refund, I received an email claiming that I had in fact been moved onto the requested date and that I should have checked my online account, despite previously being told that no spaces were available on that date.
The whole situation has been confusing, contradictory, and incredibly frustrating. I've paid £72 for a booking I couldn't use due to unforeseen circumstances, then paid an additional fee for a change that I was initially told couldn't happen, only to receive conflicting information at every stage.
Mistakes happen, but what really disappointed me was the poor communication and the attitude of the customer service staff. As a long-standing customer, I expected far better treatment. Instead, I feel like I've been pushed aside and hidden behind terms and conditions rather than treated fairly and reasonably.
Bike Park Wales has lost a loyal customer, not because of a car breakdown, but because of the way this situation was handled.
Customer service matters, and sadly this experience fell far below what I'd expect from a business that relies on repeat visitors.
Be better, Bike Park Wales.
28 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Hi Draigpenguin,
We're sorry to read this review, particularly given that you've been a regular visitor to BikePark Wales over the years.
We'd like to add some context for anyone reading this.
When you contacted us, it was on the day of your booking to let us know that you would be unable to attend due to a vehicle issue. Whilst we completely appreciate that this was an unforeseen circumstance and a difficult situation for you, it was unfortunately outside of both your control and ours.
Our booking terms require a minimum of 48 hours' notice for cancellations or amendments. Despite receiving notification on the day of the booking, we went beyond the provisions of our Terms & Conditions and offered a solution that would allow you to move the booking to an alternative date, subject to certain conditions.
Throughout the process, our intention was never to prevent you from using your booking, but rather to find a way to help you ride on another day despite the fact that the request fell outside our normal amendment window.
Following the confusion regarding the amendment process, we have since gone a step further and offered you a complimentary visit as a goodwill gesture. Unfortunately, you chose not to take up that offer.
We are sorry that you felt the communication during this process was inconsistent, and we'll reflect on that feedback internally. However, we do feel it's important to note that throughout the entire situation our focus was on helping you make use of your booking wherever possible, despite the request falling outside our standard booking terms.
We genuinely appreciate the support you've shown BPW over the years and wish you all the best for the future.
The BPW Team.
loved the place,but i think the only…
loved the place,but i think the only downside is the lack of toliets
27 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Hi Marty 👊
Thanks for the review, we're really pleased you loved the place 🙌
We appreciate the feedback on the toilets. It's on our future developments list.
Hope to see you back on the hill soon.
The BPW Team 🤘
There’s lots of hype and it’s deserved
There’s lots of hype and it’s deserved. Easy friendly check in, uplift guys were brilliant and the techs in the workshop. We will be coming back
27 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
John-Paul, that's brilliant to hear 🙌
BPW definitely gets talked about a lot, so it's always nice when visitors feel it lives up to the reputation 👊😎
Great to hear the uplift team, workshop crew and check-in team all helped make for a great day.
We'll see you back soon.
The BPW Team 🤘
Excellent as ever
Excellent as ever - this time staying at Travel Lodge 5 mins away - bowling complex and Nando’s what else does an exhausted teenager son need ! BPW service was great - everyone so helpful especially the uplift team . Best day out in Wales
27 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Eamon, sounds like you've nailed the perfect BPW family weekend 😅🙌
A great day riding followed by bowling, Nando's and an exhausted teenager sounds like a successful trip all round 👊
Thanks for the shout-out to the uplift crew and team. "Best day out in Wales" is a huge compliment!
The BPW Team 🤘
First time visiting
First time visiting, had a blast, staff helped with bike everytime on uplift, friendly and helpful. Had really great day.
25 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Sue, we're stoked you had a blast on your first visit 🙌
The uplift crews are always happy to help with loading bikes, especially when riders are new to the process 👊
Thanks for the lovely review and hopefully we'll see you back for another great day soon.
The BPW Team 🤘
Great evening trails - sort the scran out
Trails were great fun and maintained well.
The canteen was a letdown again. The last time i did an evening ride, last year, we finished up on the uplift only to come down and find the canteen had stopped serving food.
This time (friday 24th July) advertised as a 'wings and beer night' - uplift finishes at 8pm. At 7:55pm there are no wings left, only pizza which was just OK. You cant adevertise a wings night and be sold out before the uplift even finishes.
24 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Hi Tom, thanks for the feedback 👊
We're really pleased you enjoyed the trails and trail conditions.
We're sorry to hear the catering didn't quite hit the mark on Friday evening.
You're absolutely right that it's disappointing to arrive at the end of a Wings & Beer session and find the wings have sold out. While we'd much rather sell out than have food go to waste, we appreciate that doesn't make it any less frustrating when you've been looking forward to them.
We'll pass the feedback on to the café team as they continue refining the evening sessions 👍
The BPW Team 🤘
Odpowiedź od BikePark Wales
Thanks 🙌
We're delighted to hear BPW continues to deliver a great day every time you visit 👊😎
Hopefully we'll see you back for many more!
The BPW Team 🤘
As always a great time
As always a great time, great trails, loved some of the new lines.
25 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Cheers Andrew 🙌
It's always great to hear returning riders enjoying the new additions to the trail network 👊
Glad the new lines hit the mark and we'll keep working on finding ways to give you reasons to come back 😎
The BPW Team 🤘
It’s very well organised to get you on…
It’s very well organised to get you on the hill quickly, trails are incredible
26 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Thanks Ross 🙌
Getting riders on the hill quickly so they can spend more time riding is exactly what we're aiming for 👊
Great to hear the trails delivered too. See you back up here soon.
The BPW Team 🤘
Great bike park
Great bike park , staff all very friendly, uplift very efficient,trails are fantastic 🤙
26 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Cheers 🙌
Friendly team, efficient uplift and fantastic trails... that's exactly what we like to hear 👊😎
Thanks for the support and we'll see you again soon.
The BPW Team 🤘
Brilliant trails
Brilliant trails, great helpful staff when my son had a crash and the cafe was super too!
26 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Melissa, thanks for the review 🙌
We're sorry to hear your son had a crash, but we're really pleased the team were able to help when you needed them 👊
It's great to hear the trails and café both hit the mark too. We hope your son recovered quickly and we'll see you all back soon.
The BPW Team 🤘
I gave 4/5 stars leaving the 1 off due…
I gave 4/5 stars leaving the 1 off due to the price of uplift tickets raising again. When I first started coming it was £35 for the day and it’s now £60 for a Saturday £58 Sunday. For this money I’d expect all trails to be running and to be fully maintained but they’re not. Now I was very pleased to see some freshened up parts of my favourite trails today but there is still a very large portions which needs love. Overheads or not please spend the money on the trails more.
26 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Hi Shane, thanks for the honest feedback 👊
We completely understand that price increases are never popular. Since those early days, we've significantly expanded the trail network, increased the uplift fleet, invested heavily in facilities, staffing, maintenance and trail development, and we're continuing to build and improve year-round.
We're pleased you noticed some of the recent trail work, and rest assured our trail crew are constantly prioritising maintenance and improvements across the network 👍
Thanks for your continued support, it genuinely helps us keep investing back into the riding experience.
The BPW Team 🤘
All very seamless great day
All very seamless check-in easy, bike hire and pickup process super slick, bike park very busy but not noticeable in the uplift times very slick there also managed enough uplifts for me.
Staff I meet all great and helpful in all sections.
No parking issues.
The reason for missing star was the Handle bar grips were very hard/worn on the hired bike, maybe nit picking here but my hands were in bits at the end of the day, I should had have asked them to be changed so perhaps my fault.
Thank you for a great Day
24 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Hi Tony 🙌
Thanks for the great review. We're delighted to hear everything ran smoothly from check-in through to bike hire and uplift 👊
Sorry to hear the grips weren't ideal for you. If you ever find something isn't quite right on a hire bike, please let the team know, we're always happy to help where we can 👍
Hope the hands have recovered and we'll see you back soon.
The BPW Team 🤘
Had a great time
Had a great time, the staff were great and very helpful
25 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Thanks Alex 🙌
We're really pleased you had a great time and that the team looked after you throughout the day 👊
Hopefully we'll be welcoming you back for more laps in the near future.
The BPW Team 🤘
Love the trails, sing the tails!
everyone loves to bleat about the lifts, but after the first 2-3 runs in the morning the riders spread out over the hill and the queues reduce.
Q. Could riders have other drink options at end of day? Something “not beer” and not fizzy that helps physical recovery like: milkshakes? (even just if they are in the fridge) help me makes the most of a second day on the hill. If you can get the fridge restocked earlier in the day that would help. Cheers guys!
25 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Adam, love this 😅🙌
You're absolutely right that once the first few runs are done, riders spread out across the mountain and things usually settle down nicely 👊
Great suggestion on recovery drinks too. We'll pass it on to the café team, after a big day riding, something other than beer or fizzy drinks definitely has its appeal 👍
Thanks for the feedback and we'll see you soon,
The BPW Team 🤘
Great day out with the lads
Great day out with the lads trails for every level. Great food, great up lift and great beer. Overall a great day out wish it was nearer me.
25 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Jonathan, sounds like a cracking day out with the lads 🙌
Great trails, good food, cold beer and plenty of uplift laps is a pretty hard combination to beat 👊😎
If only we could move the mountain a little closer to everyone! 😅
Thanks for the review and see you again soon.
The BPW Team 🤘
An absolutely jaw dropping experience…
An absolutely jaw dropping experience me and my son went and boy was it amazing! So many trails and so many different lines you can take.
I recommend trails like A470 and AC/DC which you can go to straight after the uplift - highly recommend, worth the price
Bike park wales, you’ve done an amazing job well done and I will continue to come as often as possible
24 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Fyfe, what a review 🙌
A470 and AC/DC are absolute classics for a reason 👊😎
We're thrilled that both you and your son had such an incredible experience and found so much variety across the trail network.
Thanks for the kind words and we look forward to seeing you back on the mountain again soon.
The BPW Team 🤘
Brilliant. Again.
On my eleventy billionth visit I was possibly thinking it can’t possibly be as good as last time but no. As usual it has got better. New trails are good, old ones given a bit of TLC and all the staff still friendly and helpful. The sun shone, and most of the vans even had air conditioning (!) Golden times in the valleys…
25 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
Philip, "eleventy billionth visit" might be our favourite visit count yet 😂🙌
It's brilliant to hear that even after so many trips you're still finding improvements, fresh trails and reasons to keep coming back 👊
And yes, the air-conditioned vans have certainly been earning their keep recently 😅☀️
See you again soon.
The BPW Team 🤘
Top place to ride a variety of trails.
Top place to ride a variety of trail.
Uplift service top notch too.
Food and beverages tasty and appreciated.
Keep up the great work and building and making new trails.
Also maintaining the them as well.
Another group of happy riders.
25 lipca 2026
Opinia niezależna
Odpowiedź od BikePark Wales
John, thanks for the fantastic review 🙌
It's great to hear the uplift, food, trails and facilities all delivered for your group 👊
The trail crew work incredibly hard both maintaining existing favourites and building new experiences, so they'll love reading this.
We're delighted another group of happy riders left with smiles on their faces.
The BPW Team 🤘
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.