Bidz 

Bidz.com is %100 scam and they have changed the name to ebidz.com

I have been waiting for 2 rings I bought for weeks now. They respond (when they respond, which is not always the case) to the emails saying: “Please accept our sincere apologies due to delay, but please trust us as we are doing our best in order to get your order shipped asap”. I have written over 10 emails about the same issue and I always get a similar answer. When I asked them to refund for my purchases, they said they can't anymore. I had bought from them a few years ago and had no issues but I think now it is a completely different company specializing in ripping people off. Don’t buy from them :(

For those waiting to hear from Customerservice @Bidz.com , I have received the email below twice in response to my emails:
Dear Customer,
We would like to express our sincere apologies for being unable to fulfill your order and send items you have purchased from us. Regretfully, BIDZ.COM has become a victim of fraud. Someone, one or several individuals, have attempted large amounts of charges using stolen credit cards. Total attempted fraud was in excess of $480,000. As a consequence our credit card processor have frozen our account and, although it was later determined that we are not at all at fault for this «fraud» attack, absolutely all funds collected have been retained by our credit card processor. Also, due to their internal «risk factors», they decided to terminate their relationship with us and freeze all our moneys. What hurts most is that all these catastrophic events took place because of none of our faults. We are the victim, but system is punishing us worst of all notwithstanding. It is unfair but we cannot seem to find someone at the credit card processor that would listen and understand. Bureaucracy at it’s worse.

We are truly sorry as we aren't able to issue the refund back to your card because, as mentioned above, our payment processor decided to terminate our account without warning and we no longer have access that is necessary to process any refunds. Therefore, we ask that you please contact your Credit Card Company or Bank and request a refund/dispute for your original payment. We will support you and provide any documentation you may need to receive your refund swiftly. We completely understand how frustrating this situation is for you and are here to fully support you!

Throughout the long history of our company we have never encountered such a predicament. We always pride ourselves at delivering purchased merchandise in record time and, frankly, were not ready for such set-back. We have let you, our loyal and valued customer, down and would like to offer our deep and sincere apologies. We are truly sorry you had to endure such inconvenience.

Thank you for contacting us!
Tracy

Poor experience. I haven't bought from bidz for a while now. I placed multpile orders having full faith since I bought from bidz years ago and had no issues. I tried multiple times to call rang and rang then couldn't leave a message. Sent emails as well.
We'll I wasn't waiting around. I filed claims with my credit card company 30 days later and was able to get my money back in full. I suggest do not buy from this site. They are scamming us. Pass it on

I have been a customer of Bidz.com since 2013. Since that time I purchased items worth over $12,000 from Bidz.com. Up until mid-2017 I was satisfied with the delivery of purchased items from this company. Between August 2017 and October 2017, I ordered items worth over $1,200 from Bidz.com, which I did not receive till today, the 3rd February 2019.
I have contacted customer services department of Bidz.com numerous times regarding these items and every time I was told that my ordered items will be shipped within 1 to 3 weeks. I am not sure if any other customer faced the same treatment like me from Bidz.com.

Won auction, immediate payment wanted for items, still waiting 5 months later for said items
A complete joke

My orders were placed in mid December, 2018. I received an item from one of the orders. The other items were not shipped. Then I found out the site was down for a couple days. After I sent an message to the company facebook page. The site was up again with a new name eBidz. However, the items were not shipped and a day later, my orders were cancelled without any reasons and notifications from the company. I have been using this site for many years, however, the last couple years, the company always cloud not fulfill my orders. Once, I even have to ask my bank to request funds from cancelled orders ( which I waited for 2 months and with multiple emails requesting cancellation and refund.)

Won an auction for a watch in the first week of November, with shipping costs, I paid $268.37 I had to contact them regarding when it
will be shipped, the response was that it will be shipped when the item from the supplier is received in approx. two to three weeks, after
several weeks had passed I contacted them again and was told that there was another delay and this continued up until the end of December. I communicated by email with Lindsey G.due to the customer service number not being answered and message box being full. She appeared to be very nice and concerned in getting the item shipped, but it never was. I am extremely disappointed that
a company can do this to their customer after contacting me shortly before my purchase to say that they haven't heard from me in a while.
The website appears to be down now so when the Googled Bidz.com a new site eBidz came up and it appears to be a similar site but not sure, they should be investigated in the publics interest.

Awful awful company. I won an item in an auction with them on December 22nd and I have yet to receive it or any information on when I will receive it after being told it would be 7 to 10 business days. Terrible customer service. I have been unable to access the website for days and now this morning it is coming up under a different name, eBIDZ. So be aware they are now trying to do business under a different name. I'm also unable to access my account with them now. They have closed my account. Same login setup as the old BIDZ site.

¡De pena!. A lo largo de 2017 compré 2 artículos (en distintas fechas) que recibí DE MILAGRO, después de insistir e insistir.
Posteriormente, adquirí otros en plata que llegaron en tiempo razonable.

Parecía que no iba a haber problemas, por tanto, a lo largo del verano realicé otros tres pedidos -siempre para regalar a la familia y en fechas distintas-. En enero de 2018 no los había recibido.

Envié un montón de e-mails. Siempre con excusas: está encargado, está en camino y cuando lo recibamos se lo enviamos, etc. etc. Al final, me dijeron que no iban a recibir nada, que pidiera el dinero al banco. Que lo sentían mucho, pero que estaban haciendo todo lo posible para cambiar de proveedores. Como había pasado un montón de tiempo, sólo conseguí del banco el importe de uno de ellos.

Les comenté el problema. Después de insistir, me dieron crédito en la tienda (también, de milagro) y, a falta de solución mejor, adquirí el pasado agosto un colgante con parte de ese crédito … y sigo esperando.

Otro montón de e-mails: me devolvían los gastos de envío, el paquete estaba en camino, como sus proveedores eran de todos los países había que contar con los problemas de las aduanas y, en diciembre, que esperara dos semanas y me lo enviaban.

Ha llegado enero, les he dicho que ya había esperado bastante, que si es que estaban fabricando uno nuevo para mí -dado el tiempo transcurrido desde su compra-. No ha habido respuesta.

Además, siempre responden los mismos -dos o tres empleados-.
Hace unos años funcionaban fenomenalmente bien, ahora, más vale no comprar nada

I am suffering with them from last year 2017 I made an order they ship have of it the remaining they didn't ship it I ask for refund they said they Cann't and I have to ask my bank for the refund !!!
after long time and many emails they accept to give me the money as credit in my account .
So I made new purchase at Oct-2018 and the same problem I have now with them they just say we are waiting for the vendors.
I don't know what is happening with the company I was a costumer with them since 2012.
I am so disappointed !!

I have made a purchase of an pair of earrings on the 31st of November of 2018 and I haven't received any reply from Bidz what so ever not even the tracking number from my order #517660137 zero answers to me and now convenently the website is on maintenance so let's see what happens

never got my Ring(box) , and was trying to open an claim to USPS and I can not do it,,,

Really wish I could give it a 0 star rating. Terrible customer service. Long story short ordered something that said it would ship in 3-5 days. 15 days later the it still wasn’t shipped. Asked to cancel my order and was told 3-5 days for refund (this was 2 weeks ago) and my order is still “open”. So it’s been just over a month, I have no product and they still have my money. Totally a waste of time. I wouldn’t tell anyone to order from here.

I bought a bracelet for my wife over a month ago. I tried for over a week to contact customer service before receiving any sort of a reply. I have tried over two weeks to contact them to get a refund and no answer at all. I strongly suggest you do not buy anything off of this site as you will very probably be ripped off.

So where do i start. I received the 2 products i paid for. The problem i had was that it took 3 months, with no guarantee that i would ever receive them. A simple fix would be to inform the customer before they paid, that the products were not in stock, and would have to be sourced, which could take up to ... weeks / months. Manage peoples expectations and don't leave them sitting there wondering if they have been scammed. Personally, i had credit card companies ready to reverse the transaction when the excuses started to repeat... being sourced, stuck in customs, in transit, ready to be sent.
Don't get me wrong, i am very happy with the items i received, but the experience has left me very hesitant to ever purchase again.
If the company changes how they present their auctions, and manage their customer service better, i may reconsider. However, i doubt i will pay for a valuation, or for express shipping, as i received neither of these.

I won 3 items; But I couldn't pay for them because they said they were updating their cart checkout check back later; I called their customer service 3 times; mailbox full couldn't leave a message; I emailed them on their site; still haven't heard back; contacted them on facebook, no return response. Well, I guess the Lord God is telling me not to deal with these people and company. And by the negative reviews, I can furthermore see why.

product is great, customer service stinks. Can't reach anyone by phone. Shipping is slow, still have earr. on backorder since 8/18.

Won 3 auctions and no invoice was sent, couldn't pd for item. Lost items and can't reach anyone.

Fine product, but waited more than 2 months to receive the item!