Un decorated fruit cake wanted. Emailed then phoned Karen at customer services and she couldn’t have been more helpful! She provided multiple size prices as requested until we found exactly what we wa... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Everything about the order was first rate. Ordering was easy, with a phone call. Being able to speak to someone is a definite bonus. The cake was fantastic and well appreciated. Delivery was amazing.... Zobacz więcej
Great packaging. Excellent product. Would prefer less additives though, although my Fat Rascals did not have too many. But there are cakes I will not buy because of the preservatives and other addit... Zobacz więcej
I bought some fondant fancies instead of a birthday cake for my husband, because we had to have two smaller cake "ceremonies" because of other commitments within the family. I liked that this could be... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We're a world-famous Tea Rooms in Yorkshire, England, sending parcels of pure spirit-lifting deliciousness from our Craft Bakery to homes across the world.
Bettys
Napisane przez firmę
- Making life lovelier since 1919.
- We make beautiful, handcrafted cakes, confectionery and pâtisserie inspired by our Swiss heritage and made famous by our Yorkshire tea rooms. Perfect for gifts that show how much you care, treats for special celebrations or spirit-lifting deliciousness for you.
We promise to take good care of you
Here to make every Bettys experience a happy one
We're a family business and we believe in treating our customers like family too.
If you contact us, you'll be speaking to someone at our Craft Bakery in Harrogate. They are as close as you can be to the heart of our business without being sat next to the bread ovens, so you will be in expert hands.
We aim for perfection but from time to time things don't go to plan, so if the worst happens we will always do all we can to put it right.
Every person in our team has the authority to make decisions on their own, so they will do their best to fix things there and then. They will only pass you along or check in with a colleague when the question absolutely requires it.
We want every Bettys experience to be a happy one so if you're in any way disappointed with your service, do call or email. We're here to help.
Dane kontaktowe
The Craft Bakery, Plumpton Park, HG2 7LD, Harrogate, Zjednoczone Królestwo
- 0800 456 1919
- heretohelp@bettys.co.uk
- www.bettys.co.uk
4,7
Doskonała
36 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
excellent cake for a returning client
excellent cake for a returning client , wife delighted
21 sierpnia 2026
Odpowiedź od Bettys
We're so pleased to hear that you enjoyed our cake once again and that your wife was delighted! Thank you for your continued custom.
Perfect Betty’s Treats
I placed an order for some fondant fancies to be delivered direct to a friend. The website was easy to use. I was able to add a gift note and they were dispatched and delivered on the dates promised. Needless to say my friend loved them and said they were delicious.
21 sierpnia 2026
Odpowiedź od Bettys
We're so pleased to hear that ordering fondant fancies for your friend was a smooth experience! It's wonderful to know that they loved them and found them delicious. Thank you for your kind words.
Sadly we feel that the freshness of the…
Sadly we feel that the freshness of the fondant cakes have not been quite a good these last few deliveries. They say they are dispatched two days before they arrive so the fondant has already gone hard. Such a shame but we will not be ordering again
21 sierpnia 2026
Odpowiedź od Bettys
Thank you for your review. We're so sorry to hear that you were disappointed with your recent order of Fondant Fancies.
Due to the high temperatures these past few weeks ([particularly in July and August), some of our cakes have suffered during transit - if this has happened, we have always refunded or replaced when the customer contacts us.
We would be very happy to look into this further with you, if you would be kind enough to email us at heretohelp@bettys.co.uk. Thank you again for the feedback and our apologies again for any disappointment - we hope to hear from you.
Excellent food items experience
Excellent food items. My mother loved the cheese straws in particular. Very happy with the order. Delivery by DPD was spot on for time. Ordering is very easy. There is a good selection of products too.
21 sierpnia 2026
Odpowiedź od Bettys
We're absolutely delighted to hear that you and your mother enjoyed the food items, especially the cheese straws! It's wonderful that the delivery was spot on and that you found the ordering process easy.
Birthday cakes
Chocolate birthday cake was a bit dry.
Fondant fancies were nice but smaller than expected
24 sierpnia 2026
Odpowiedź od Bettys
Thank you for taking the time to leave your feedback. We're sorry if you felt disappointed with your cakes - we will ensure your feedback is seen by our Bakery Team here at Bettys.
Excellent experience from ordering…
Excellent experience from ordering through to delivery. Recipient enjoying the contents very much.
20 sierpnia 2026
Odpowiedź od Bettys
We are so pleased to hear that you had an excellent experience from ordering through to delivery! It's wonderful to know the recipient is thoroughly enjoying the contents. Thank you for your kind feedback.
A very nice item enjoyed by all
A very nice item enjoyed by all. Good communication and quick delivery. Good value and makes a nice birthday present. First class in all respects. Highly recommend to anyone thinking of buying something different.
21 sierpnia 2026
Odpowiedź od Bettys
Thank you for your wonderful feedback! We're so pleased to hear that the item was enjoyed by all and made a lovely birthday present. We appreciate your kind words about our communication and quick delivery.
My gift to a friend arrived on time and…
My gift to a friend arrived on time and she was delighted with her birthday cake
24 sierpnia 2026
Odpowiedź od Bettys
We're so pleased to hear that the gift arrived on time for your friend's birthday and that she was delighted with her cake! Thank you for your wonderful feedback.
Order and delivery of egift card worked…
Order and delivery of egift card worked really well & so easy. Recepient was thrilled
20 sierpnia 2026
Odpowiedź od Bettys
We're so happy to hear that the e-gift card process was easy and that the recipient was thrilled with their gift! Thank you for your wonderful feedback.
The order was as a present to a friend
The order was as a present to a friend. It arrived on time and the contents were received with much pleasure.
20 sierpnia 2026
Odpowiedź od Bettys
Thank you for taking the time to share your feedback. We're delighted to hear that your gift was so well received and that everything arrived as expected. We look forward to welcoming you back to Bettys again soon!
Odpowiedź od Bettys
We're delighted to hear this - thank you for your feedback!
Easy to order and everything is always…
Easy to order and everything is always fresh and delicious
20 sierpnia 2026
Odpowiedź od Bettys
Thank you for your kind review - we really appreciate your kind comments!
Odpowiedź od Bettys
Thank you for taking the time to leave your feedback.
Always delicious and always delivered…
Always delicious and always delivered promptly lovely
20 sierpnia 2026
Odpowiedź od Bettys
Thank you - that's made us really happy!
Odpowiedź od Bettys
Thank you very much! We hope to welcome you again, soon.
Cake is delicious—moist and buttery—but…
Cake is delicious—moist and buttery—but icing was too sweet
20 sierpnia 2026
Odpowiedź od Bettys
Thank you very much for your feedback - we will ensure this is seen by our Craft Bakery.
Great
Ordering is simple and customer service is extremely helpful.
The products are very high quality and my family loves the happy birthday fruitcake in particular.
20 sierpnia 2026
Odpowiedź od Bettys
We're so pleased to hear that you found ordering simple and our customer service helpful! It's wonderful to know your family loves our high-quality products, especially the happy birthday fruitcake.
Gifts were well packed and arrived on…
Gifts were well packed and arrived on time. The recipient appreciated the explanatory cards. Also it was nice for me to be able to enclose a gift card/message. Thank you to the team.
20 sierpnia 2026
Odpowiedź od Bettys
Thank you for your lovely review - we're so pleased that your recipient was happy with their Bettys treats, as well as the information/message included inside the parcel.
Odpowiedź od Bettys
Thank you for your lovely feedback
Perfect condition and the receiver…
Perfect condition and the receiver loved the contents
19 sierpnia 2026
Odpowiedź od Bettys
We're so happy to hear that the item arrived in perfect condition and that the recipient loved what was inside! Thank you for your wonderful feedback.
Doświadczenie Trustpilot
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