Bettys Recenzje 

36 313
Wynik TrustScore: 4.5 na 5

4,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Un decorated fruit cake wanted. Emailed then phoned Karen at customer services and she couldn’t have been more helpful! She provided multiple size prices as requested until we found exactly what we wa... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Great packaging. Excellent product. Would prefer less additives though, although my Fat Rascals did not have too many. But there are cakes I will not buy because of the preservatives and other addit... Zobacz więcej

Oceniono na 5 z 5

I bought some fondant fancies instead of a birthday cake for my husband, because we had to have two smaller cake "ceremonies" because of other commitments within the family. I liked that this could be... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I ordered a birthday gift for a friend from Bettys. After checking out and paying I realised I had erronously ordered two of the item instead of one. I rang customer services and they were so help... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Cukiernia - ciasta

Napisane przez firmę

We're a world-famous Tea Rooms in Yorkshire, England, sending parcels of pure spirit-lifting deliciousness from our Craft Bakery to homes across the world.

Bettys

Napisane przez firmę

Making life lovelier since 1919.
We make beautiful, handcrafted cakes, confectionery and pâtisserie inspired by our Swiss heritage and made famous by our Yorkshire tea rooms. Perfect for gifts that show how much you care, treats for special celebrations or spirit-lifting deliciousness for you.

We promise to take good care of you

Here to make every Bettys experience a happy one

Here to make every Bettys experience a happy one
We're a family business and we believe in treating our customers like family too. If you contact us, you'll be speaking to someone at our Craft Bakery in Harrogate. They are as close as you can be to the heart of our business without being sat next to the bread ovens, so you will be in expert hands. We aim for perfection but from time to time things don't go to plan, so if the worst happens we will always do all we can to put it right. Every person in our team has the authority to make decisions on their own, so they will do their best to fix things there and then. They will only pass you along or check in with a colleague when the question absolutely requires it. We want every Bettys experience to be a happy one so if you're in any way disappointed with your service, do call or email. We're here to help.

Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

36 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(36 313)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5506

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

First class food, safe secure delivery

I use Bettys to send goodies to an Aunt in the south, she is housebound and loves Bettys marzipan and fruit cakes etc. I know with Bettys I can warn her of delivery times so she does not miss the delivery, plus it keeps her safe.
This year she particularly loved the Marzipan pigs.

24 sierpnia 2026
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Odpowiedź od Bettys

This is lovely feedback, thank you - we're so pleased that your Aunt is enjoying her special Bettys treats!

Oceniono na 3 z 5

Ordered a hamper

Ordered a hamper, which included fresh scones for a friends special day. Delivery did not happen on the requested day, arriving the following day, which was too late. Also, on Betties advice, the fresh scones needed to be eaten within 1 day of the original delivery date. Not great.
Advised Bettys what had happened and I received an apology. At the very least, a fresh packet of scones could have been despatched. Other than that a lovely, if expensive, product.

26 sierpnia 2026
Logo Bettys

Odpowiedź od Bettys

Thank you for your review - we are so sorry that your gift arrived a day later than expected. We appreciate how disappointing this must have been, and we do apologise.

We can see from the email correspondence with Customer Support, that we asked if you would contact us if the scones in the parcel were out of date - we would then have sent some replacement items, however I'm afraid we didn't receive any further feedback from you. Again, we are very sorry for any confusion, or upset this may have caused.

Oceniono na 5 z 5

The ease of ordering and paying for the…

The ease of ordering and paying for the gift box of delights the joy and surprise receiving it brought to my stepmother on her birthday

26 sierpnia 2026
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Odpowiedź od Bettys

Thank you for your kind review - we're so happy that you were pleased with everything!

Oceniono na 5 z 5

Betty’s Simply the Best

I have shopped at Betty’s many time both in Harrogate and On Line in all honesty Betty’s cannot be equalled
First class quality First Class Customer Service
simply the Best

26 sierpnia 2026
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Odpowiedź od Bettys

This is such lovely feedback - thank you very much for sharing, we appreciate your kind words. We look forward to welcoming you to Bettys again, soon!

Oceniono na 3 z 5

Parcel left damaged in the rain

The fat rascals themselves were excellent, but (not Betty’s fault) the decorative box the fat rascals were in, plus the external packaging , were all crushed in transit, and the DPD driver didn’t ring the doorbell or knock, but left the parcel out side in the rain ! Suggest get new deliverers .

26 sierpnia 2026
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Odpowiedź od Bettys

Thank you for your review. We're upset to hear that your Fat Rascals didn't arrive in perfect condition, and that the packaging was damaged. We will contact you by email direct, to see if we can find out a little more. Thank you again and please accept our apologies for any disappointment caused.

Oceniono na 5 z 5

Lovely chocolate cake

Lovely chocolate cake, delivered on time.

25 sierpnia 2026
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Odpowiedź od Bettys

Thank you for your review - we're delighted to hear that you were happy with your special cake.

Oceniono na 1 z 5

Botched delivery and no willingness to salvage it

Order shipped at the last possible minute to make the "delivery no later than" date, leaving the delivery company no wiggle room. Delivery company completely botched it by not delivering the package on the expected date even though they had it. Betty's customer service has such short hours they were not reachable until the next morning when I was already in my way to the airport to leave the country. I appreciate the immediate willingness to refund the order, but was very disappointed they wouldn't override their temporary "no shipments to the US" policy given the situation. Clearly they know how to ship to the US (since they've done so for years) and could have made an exception. They just took the easy path of blaming the computer.

26 sierpnia 2026
Logo Bettys

Odpowiedź od Bettys

Thank you for your review. We are so very sorry that your order wasn't delivered on the 27th August, as you requested. We can see that the parcel was delayed and held at the Edinburgh DPD depot on the 27th..

Although you left instructions on the 27th for the parcel to be then sent to a pick up shop, unfortunately this didn't happen in time for you to collect before you left the country on the 28th.

We were also unable to send to the USA as an alternative, as our Operations switched off the option to ship to America on 13th August; this meant that there wasn't a means to create the necessary customs or FDA notices to send via FedEx. We therefore had no option other than to refund you in full for your order, I'm afraid.

Again, we appreciate how disappointing this must be, and we sincerely apologise.

Oceniono na 5 z 5

Our wedding anniversary.

We bought the afternoon tea package to celebrate our wedding anniversary.
From the lovely box to the tea that we still haven’t quite finished it was a lovely experience.

27 sierpnia 2026
Logo Bettys

Odpowiedź od Bettys

Thank you for your review! We're delighted to hear that you were so happy with your Bettys Afternoon Tea Box. Thank you for choosing us to be part of your special celebration.

Oceniono na 3 z 5

A birthday present for a friend

A birthday present for a friend. Beautiful fat rascals as ever but unfortunately the gift card was blank. It was only when I rang her that she knew they were from me and she had been ringing her and her daughter’s friends around Halifax to see if they were from them. 300 miles away! Disappointed. On checking the order there was no mention of a gift card although I was sure I filled the form in! My mistake. Apologies. It won’t stop me buying more fat rascals though!

26 sierpnia 2026
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Odpowiedź od Bettys

Thank you for your review - we're so sorry to hear this! We have checked your order, and I'm afraid that there was no gift message included. Please do check your order confirmation email and if your message is showing, please email us at heretohelp@bettys.co.uk and we will of course investigate further. Thank you, again.

Oceniono na 5 z 5

A very helpful and efficient service…

A very helpful and efficient service and enjoyed a chat about yorkshire and delicious treats from Bettys Many thanks My friend was absolutely delighted with the birthday gift

24 sierpnia 2026
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Odpowiedź od Bettys

We're delighted to hear that you are so happy with our service, and that your friend was pleased with her special birthday gift!

Oceniono na 5 z 5

tea good

tea good,tea cake and scone,very good taste,but too sweet ,good quality,a little dear,Iwill buy scone and tea again later。thank you!but how can I get £5,how to use it.thank you!

25 sierpnia 2026
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Odpowiedź od Bettys

Thank you for your lovely review and feedback. We hope to welcome you again soon - if you've received a promotional code, please just add this in to your shopping back, before you proceed through the checkout.

Oceniono na 5 z 5

Quick delivery

Quick delivery. Cake in freezer ready for my daughter birthday. Looks great

25 sierpnia 2026
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Odpowiedź od Bettys

Thank you very much - we hope your daughter enjoys her special cake!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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