Un decorated fruit cake wanted. Emailed then phoned Karen at customer services and she couldn’t have been more helpful! She provided multiple size prices as requested until we found exactly what we wa... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great packaging. Excellent product. Would prefer less additives though, although my Fat Rascals did not have too many. But there are cakes I will not buy because of the preservatives and other addit... Zobacz więcej
I bought some fondant fancies instead of a birthday cake for my husband, because we had to have two smaller cake "ceremonies" because of other commitments within the family. I liked that this could be... Zobacz więcej
Reakcja na opinię
I ordered a birthday gift for a friend from Bettys. After checking out and paying I realised I had erronously ordered two of the item instead of one. I rang customer services and they were so help... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We're a world-famous Tea Rooms in Yorkshire, England, sending parcels of pure spirit-lifting deliciousness from our Craft Bakery to homes across the world.
Bettys
Napisane przez firmę
- Making life lovelier since 1919.
- We make beautiful, handcrafted cakes, confectionery and pâtisserie inspired by our Swiss heritage and made famous by our Yorkshire tea rooms. Perfect for gifts that show how much you care, treats for special celebrations or spirit-lifting deliciousness for you.
We promise to take good care of you
Here to make every Bettys experience a happy one
We're a family business and we believe in treating our customers like family too.
If you contact us, you'll be speaking to someone at our Craft Bakery in Harrogate. They are as close as you can be to the heart of our business without being sat next to the bread ovens, so you will be in expert hands.
We aim for perfection but from time to time things don't go to plan, so if the worst happens we will always do all we can to put it right.
Every person in our team has the authority to make decisions on their own, so they will do their best to fix things there and then. They will only pass you along or check in with a colleague when the question absolutely requires it.
We want every Bettys experience to be a happy one so if you're in any way disappointed with your service, do call or email. We're here to help.
Dane kontaktowe
The Craft Bakery, Plumpton Park, HG2 7LD, Harrogate, Zjednoczone Królestwo
- 0800 456 1919
- heretohelp@bettys.co.uk
- www.bettys.co.uk
4,7
Doskonała
36 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Everything was so easy to order and the…
Everything was so easy to order and the victoria sponges were absolutely amazing.
27 sierpnia 2026
Odpowiedź od Bettys
Thank you for your lovely review - we're so pleased that you were happy with everything!
Really lovely thank you
Really lovely thank you. Sent this to my 82 year old pal for her birthday and she was truly delighted and now wants to go to Betty’s for tea. Since she lives near Milton Keynes and I live in Skegness this may be tricky but we may do it in York, but no worries the online stuff is absolutely amazing if we don’t make it. Thank you, Lynn
20 sierpnia 2026
Odpowiedź od Bettys
Thank you, Lynn, for your lovely review and for choosing Bettys to help celebrate such a special birthday. We're delighted to hear your gift was so well received. Whether you and your friend are able to join us in York one day or continue to enjoy our treats by post, we very much look forward to welcoming you again, soon!
Delivery was not marked fragile and the…
Delivery was not marked fragile and the box was badly squashed with the fondant fancies inside.
Betty's customer support was excellent - replying immediately and offering me a full refund. Thank you.
27 sierpnia 2026
Odpowiedź od Bettys
Thank you for your feedback. We're very sorry to hear that your order arrived damaged - this is certainly not the experience we want our customers to have, and we do apologise. The box should have had a 'fragile' sticker attached. We can see that you contacted our Customer Support , who offered you a refund or replacement for your order. Thank you again for your feedback.
Sent to a very dear friend
Sent to a very dear friend
She was delighted everthing was fresh and beautifully packaged.. delivery on time
Thank you Betty's
27 sierpnia 2026
Odpowiedź od Bettys
Our pleasure! Thank you so much for your review, and for choosing us for your special gifts.
Superb polite service .Quality cakes …
Superb polite service .Quality cakes …. Well packed … arrived on time …. Can’t ask for better !??
26 sierpnia 2026
Odpowiedź od Bettys
Thank you very much for your lovely review - we're so pleased to hear that you are happy with everything!
Booked for a surprise birthday for my…
Booked for a surprise birthday for my mum she absolutely loved it 🥰
26 sierpnia 2026
Odpowiedź od Bettys
Thank you for your lovely review - we're delighted that your Mum was so pleased with her birthday treats!
Great service and lovely cakes
3 listopada 2025
Odpowiedź od Bettys
Thank you very much for your kind review!
Excellent company from which to order
Having decided on which of the delicious items to order, placing the order and choosing a delivery date from Betty's was extremely easy. Then, when our order arrived, on the chosen day, it was beautifully packed and in perfect condition. I thoroughly recommend ordering online from Betty's and would definitely order from from them again, the inclusion of a £5 voucher against my next purchase, was an added bonus. Thank you!
25 sierpnia 2026
Odpowiedź od Bettys
Thank you! We're delighted to hear that you found the ordering process straightforward and that you were happy with everything. We look forward to helping you choose something delicious again soon!
Odpowiedź od Bettys
Thank you very much!
Odpowiedź od Bettys
We agree - it is delicious! Thank you for taking your time to share your feedback!
Great gift for our retiring friend
27 sierpnia 2026
Odpowiedź od Bettys
Thank you for your review, and for choosing Bettys for your special gifts.
Excellent quality
I bought a surprise gift for my partner’s birthday. It arrived on time and was fabulous. Bettys excellent quality.
27 sierpnia 2026
Odpowiedź od Bettys
Thank you very much for your kind review and your lovely comments.
Excellent service from start to finish
27 sierpnia 2026
Odpowiedź od Bettys
Thank you - that makes us really happy!
Odpowiedź od Bettys
Thank you - we're so pleased that you are happy with everything.
It was easy to order my gift and the…
It was easy to order my gift and the delivery was excellent
27 sierpnia 2026
Odpowiedź od Bettys
Thank you! We're delighted to hear that you are happy with everything.
The hamper was delivered promptly and…
The hamper was delivered promptly and my sister was thrilled with it. Can highly recommend as a thoughtful gift.
26 sierpnia 2026
Odpowiedź od Bettys
Thank you so much! We look forward to welcoming you again, soon!
Marzipan & sponge cakes 🧁 box of 4
We always have the marzipan and sponge cakes 🧁
in a box of 4. They are very scrumptious 😋 and they
do different shapes throughout the year. Some
times they are in the form of orange Halloween 🎃
cakes or little green cauliflowers etc. We also
like the cheeky rascals they do different sizes, but
we like the small mixed flavours like chocolate, orange and 🍒 cherry.
26 sierpnia 2026
Odpowiedź od Bettys
This is lovely feedback - thank you so much! We're delighted to hear that you enjoy the marzipan and sponge cakes, and the Cheeky Rascals. :-)
Lovely gift for a 70th birthday…
Lovely gift for a 70th birthday delivered on time and beautifully packaged
27 sierpnia 2026
Odpowiedź od Bettys
Thank you very much for your review, and also for choosing Bettys for your special gifts!
The presentation box was loosely packed…
The presentation box was loosely packed so arrived battered and in an ungiftable state. Very disappointing. The food product itself was great but the impact ruined.
27 sierpnia 2026
Odpowiedź od Bettys
Thank you for your feedback. We're so very sorry that the box was damaged upon arrival; we take great care to pack our items so they arrive in perfect condition, so this is disappointing to hear. It's important that you're completely happy with your Bettys orders, so if something isn't right, please contact us as soon as possible at heretohelp@bettys.co.uk, or call Customer Support on 0800 456 1919. Thank you again.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.