Un decorated fruit cake wanted. Emailed then phoned Karen at customer services and she couldn’t have been more helpful! She provided multiple size prices as requested until we found exactly what we wa... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Great packaging. Excellent product. Would prefer less additives though, although my Fat Rascals did not have too many. But there are cakes I will not buy because of the preservatives and other addit... Zobacz więcej
I bought some fondant fancies instead of a birthday cake for my husband, because we had to have two smaller cake "ceremonies" because of other commitments within the family. I liked that this could be... Zobacz więcej
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I ordered a birthday gift for a friend from Bettys. After checking out and paying I realised I had erronously ordered two of the item instead of one. I rang customer services and they were so help... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We're a world-famous Tea Rooms in Yorkshire, England, sending parcels of pure spirit-lifting deliciousness from our Craft Bakery to homes across the world.
Bettys
Napisane przez firmę
- Making life lovelier since 1919.
- We make beautiful, handcrafted cakes, confectionery and pâtisserie inspired by our Swiss heritage and made famous by our Yorkshire tea rooms. Perfect for gifts that show how much you care, treats for special celebrations or spirit-lifting deliciousness for you.
We promise to take good care of you
Here to make every Bettys experience a happy one
We're a family business and we believe in treating our customers like family too.
If you contact us, you'll be speaking to someone at our Craft Bakery in Harrogate. They are as close as you can be to the heart of our business without being sat next to the bread ovens, so you will be in expert hands.
We aim for perfection but from time to time things don't go to plan, so if the worst happens we will always do all we can to put it right.
Every person in our team has the authority to make decisions on their own, so they will do their best to fix things there and then. They will only pass you along or check in with a colleague when the question absolutely requires it.
We want every Bettys experience to be a happy one so if you're in any way disappointed with your service, do call or email. We're here to help.
Dane kontaktowe
The Craft Bakery, Plumpton Park, HG2 7LD, Harrogate, Zjednoczone Królestwo
- 0800 456 1919
- heretohelp@bettys.co.uk
- www.bettys.co.uk
4,7
Doskonała
36 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
My wife.s birthday (12 September) has a…MARKETING INPUT!
My wife.s birthday (12 September) has a cake ordered.Bettys promised a gift for orders over £50 so I added some Fat Rascals to our birthday cake order.I received several mails marketing Betty products but the gift with the birthday cake was not added to our order and a mail advising of this error was rejected by Bettys admin. I wait to hear how you correct this?
28 sierpnia 2026
Odpowiedź od Bettys
Thank you for your review. We're sorry to hear that you have had difficulties adding the promotion for the free Tisane, and also that your email was rejected. If you could use heretohelp@bettys.co.uk for any future correspondence, we should be able to receive this. In the meantime, one of our Customer Service Advisors will telephone you to clarify your order. Thank you.
It started out with soup not being to…
It started out with soup not being to standard and as I paid cash hey were unable to refund I agreed to a box of fondant fancies - which they didn’t ask but sent blueberry - can’t eat blueberries! Replaced with box of plai n fondant fancies which were stale all in all not a good experience and definitely not Bettys usual standards
27 sierpnia 2026
Odpowiedź od Bettys
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with the quality of the Soup you purchased at Bettys, and also with the quality of the box of Fondant Fancies which we sent to you. We will, of course, ensure your comments are seen by the team here at Bettys. Thank you, again.
Excellent customer service
I ordered a birthday gift for a friend from Bettys. After checking out and paying I realised I had erronously ordered two of the item instead of one.
I rang customer services and they were so helpful and sorted it out in minutes.
Good customer service is key to a business you feel confident using.
28 sierpnia 2026
Odpowiedź od Bettys
Thank you for your kind review - we're so pleased that we were able to help!
Odpowiedź od Bettys
Thank you - that's made us really happy!
Always something new and delicious to…
Always something new and delicious to send as a gift to friends and family. Great website and delivery date options.
11 sierpnia 2026
Odpowiedź od Bettys
Thank you for your kind review, and for choosing Bettys for your special gifts! We hope to welcome you again, soon!
Great value afternoon tea gift box
Great value afternoon tea gift box. The cake and macarons were the absolute highlight, superb.
27 sierpnia 2026
Odpowiedź od Bettys
Thank you for taking the time to leave your feedback! We're so pleased that you were happy with the Afternoon Tea Gift Box!
Bettys Gift in a box
Ordered as a gift, delivery exactly as they said and for premium goods I thought the value was fantastic too. Well done Betty’s.
28 sierpnia 2026
Odpowiedź od Bettys
Thank you so much! We're delighted that you are happy with everything.
Can't ask for more
The item was dispatched speedily and well wrapped. I was informed when it was on the way. The quality of the item was first class. Can't ask for more than that.
28 sierpnia 2026
Odpowiedź od Bettys
Thank you for your kind review - we pleased to hear that you were happy with the packing and the delivery. We hope to welcome you again soon!
Odpowiedź od Bettys
Thank you for your feedback. We're delighted to know that you're happy with your Bread Selection!
The cake was delicious and everyone…
The cake was delicious and everyone enjoyed it.
When we needed to contact customer services they were extremely helpful, thank you
27 sierpnia 2026
Odpowiedź od Bettys
Thank you for your kind review - we're delighted to know that we were able to help!
Lovely Fondant Fancies
I bought some fondant fancies instead of a birthday cake for my husband, because we had to have two smaller cake "ceremonies" because of other commitments within the family. I liked that this could be planned ahead with a named date for delivery. The courier company chosen is reliable. The cakes themselves were delicious and very pretty, and my husband was very pleased with them.
27 sierpnia 2026
Odpowiedź od Bettys
Thank you for your lovely review. We're delighted that your husband was so happy with the Fondant Fancies, as an alternative to a birthday cake! We hope to welcome you again, soon.
Delivered on time
Delivered on time, well packed and a lovely delivery driver
Our guests enjoyed all of the cakes
27 sierpnia 2026
Odpowiedź od Bettys
We're so pleased to hear this! Thank you so much for your lovely review.
The cake was a gift
The cake was a gift, it was delicious apparently and I was asked if I could order another!
27 sierpnia 2026
Odpowiedź od Bettys
This is fabulous feedback - thank you very much! We're delighted that the cake was so well-received.
Excellent service
Excellent service. This order was a present, and the recipient was delighted with how it was presented. Thank you
27 sierpnia 2026
Odpowiedź od Bettys
We're so pleased to hear this - thank you very much for your feedback.
Good choice of hampers for all occassions
Good selection, great taste and delivered ontime.
26 sierpnia 2026
Odpowiedź od Bettys
Thank you very much for your feedback!
Odpowiedź od Bettys
Thank you very much! We're delighted to hear this.
Order arrived 3 days after event
Order arrived 3 days after event, despite choosing a specific delivery day. No cakes for our daughters birthday.
27 sierpnia 2026
Odpowiedź od Bettys
Thank you for your feedback. We're very sorry to hear that your order was delayed, and didn't arrive in time for your daughter's birthday - we appreciate how disappointing this must be, and we do apologise. We can see that you contacted Customer Support and we have refunded your order. Thank you again for taking the time to leave your review.
No Message
I was sending this to a friend few hundred miles away. I hadnt told her as wanted it to be a surprise. The option on ordering was to add a little message which I did and the order confirmation showed the message. However it was NOT sent with the goodies and she had no idea where or who they had some from
27 sierpnia 2026
Odpowiedź od Bettys
Thank you for your review - we're so sorry to hear this! The gift message was included on your order, and was printed onto a little gift card - this is usually slotted into the information leaflets in the parcel, or placed in the packing, so we do hope that it wasn't 'lost'. Thank you again for your feedback.
Odpowiedź od Bettys
Thank you - we hope to welcome you to Bettys again soon!
Everything was so easy to order and the…
Everything was so easy to order and the victoria sponges were absolutely amazing.
27 sierpnia 2026
Odpowiedź od Bettys
Thank you for your lovely review - we're so pleased that you were happy with everything!
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