Berry Thames Ditton BMW Recenzje 

I bought a 9 month old car from Berry Thames Ditton which was missold to me as “unmarked” which was communicated in an email by Rod. On arrival and inspected the car had chips, a pin dent to passenger door and evidence of poor respray work on the rear bumper which they couldn’t account for. The respray work was shoddy to say the least and has no place on a premium car particularly with regards to invalidating the warranty. This fact didn’t register with these people. The work to rectify I estimated at £900. The sales manager offered me £400 (minus the £500 I’d have to pay to return the car - which was an insult). I initially refused that offer but then after reconsideration and requesting whether that offer was still an option the sales manager said it was conditional on seeing my p/ex car and that I’d have to wait for a response 2 days later after his day off.

To say they do not value customers at all is an understatement. They were happy to have the car back because it was sold to me in December at £28k and has been readvertised subsequently at £29k, £30k and now £31k and I footed the £500 return transportation.

The day after I returned the car, it was back up for sale. It took me over a week to get my money back and not so much as an apology. I gave my poor feedback rating via a BMW survey and have never been contacted by anybody.

Anyhow irrespective of what might have originally appeared a good deal I reckon I had a lucky escape from future encounters with this company if the car turned out problematic (other than the original cosmetic issues).

Really cannot speak highly enough of Berry Thames Ditton and the salesperson, Rod, who went the extra mile to get the best deal possible. I've visited four other dealerships looking for the right car and value. Professional, friendly and most of all, I did not feel under pressure. Thank you so much

Careful, detailed explanation of option.

I purchased my BMW M135i from Berry Thames Ditton BMW.

I enquired through the BMW website and very quickly heard back from Jonathan Davison who made me a video and put together a couple quotes for me. I received a phone call advising me that someone else was interested in purchasing the vehicle but, he wanted to ask me what I wanted to do first as I enquired first which i appreciate very much! I went ahead and bought the vehicle and travelled all the way down from Scotland to collect. What a stunning vehicle, didn’t notice until I got home that the locking wheel nut was missing however, it was quickly rectified and a new one was ordered, wouldn’t have been possible if it wasn’t for Jonathan.

Great service overall!

Took car in for M.O.T today great service friendly car back within two hours Thank you all

Very friendly service, great customer service knowledgeable and gave you a chance to think.

Great selection of vehicles

From start to finish the sales representative, Rod Victor, made the vehicle purchase effortless. It was a pleasure dealing with such a nice guy. Thank you

Every contact with Berry Thames Ditton Mini was painful, disorganised, unnecessary and difficult. From the original sales meeting which was on the back of an ‘offer’ weekend where there were no offers. To the handover at the wrong time with the wrong people and the wrong information. Everything including the final spec, drive away insurance and the after care. All really bad. Would recommend avoiding using Berry at all costs since they are just very very poor at looking after the customer.

I recently bought a used car from this dealership. I can’t speak for the others, but James Hunter was amazing. He was not pushy in the slightest and made the process or part exchanging/ buying really stress free. Brilliant aftercare service as well with any questions I had on the car.

From my personal experience, I would highly recommend buying from this dealership and if you get James, you’ve done well.

Booked car in to get a fault diagnosed. £150 they said to diagnose. By the end of the day they had the car the (unauthorised) bill had reached £1000 and the car still wasn’t fixed. This included tyre and brake checks I hadn’t asked for as well as various parts replaced that didn’t fix the fault. Nobody called to discuss until after the bill had been incurred. Summary: the much-advertised genius diagnostics don’t work, they ignore the customer but ratchet up your bill whilst they guess what the fault might be. And then they tell you to collect it and let them know if the problem has actually been fixed. Can’t decide if cowboys or gangsters. Either ways, not going there again.

I called today to book my car in for a service and MOT . Have previously used your services which I found very professional. My first call today, I spoke to a gentleman named Michael, who appeared very helpful, unfortunately the call was cut off.I phoned straight back, this time a female answered, I found her manner not at all customer friendly. Very very direct, no simple apology for being cut off.

Paul Weir best salesperson I have ever dealt with.
Fantastic and personal experience.

Had a Appointment with Michael very good service and got things done quickly and helped a lot and good customer service throughout

The sales person (Lucy Donnelly) who I was dealing with was great. She was very patient and informative. She helped me to make a good decision regarding the model of the car and finance options.

From the moment we walked into the showroom we felt welcomed, Lucy is amazing at her job and is polite, friendly and really knows her stuff I would definitely use you again and recommend Berry Thames Ditton BMW .

Poor customer service
I left my car and hoping for better service and quality , but my time has been wasted and I have to pay double for what I have been quoted in the first time .
Really disappointed and frustrated with the situation and service.

Bought used car from here. Great experience. Very knowledgeable salesman, James. Not pushy at all, felt very at ease with him telling us all about the car and the part exchange. Would definitely recommend using Berry Thames Ditton

In 30 years of car ownership this 'dealership' ranks as one, if not, the worst i have experienced. The whole customer journey was diabolical. Communication was dire, with me chasing constantly, if any beggar answered the phone. I was lucky if 20% of calls were actually answered let alone being able to speak to anyone who could help. Don't bother with emails; never responded to or even read. Collection dates moved several times due to 'workshop issues' and it took nearly a month to get the car. When it was collected it was in a right state. It was covered in swirls and these morons had ceramic coated over them along with numerous scratches and polish residue! One of the doors had been repainted by Berry's and it's shocking - completely orange peeled. I viewed the car inside and failed to see the poor paintwork due to the light conditions. Clearly this was not an accident by the salesman. I, stupidly, trusted that a main dealer would not operate in this way - how wrong was I. It's going to cost a packet to get the paint corrected. My fault for not having it moved outside. The inside was dirty and it was clear their valet service was the equivalent of £5 back street car wash. I spent £50k cash and got Poundland service. These cowboys make the appalling JLR service look good, and i never thought I'd see that. Edit - 3 months after accepting my part ex i get a letter stating these useless lazy lot have not even bothered to notify DVLA of it. These lot really are a complete joke!

I don't think they understand what service means.

Multiple problems over the space of 2 years, we have decided to go elsewhere and we'll never buy another BMW again.

Examples Of The Problems.

1. Car booked-in to fix an oil leak so parts had to be ordered up - we took the car in and found out at the end of the day the parts hadn't been ordered! so the car had to go back in again. Originally the staff member blamed a faulty new part but one of the other staff members let it slip the part hadn't been ordered.

2. Booked the car in for a services over the phone only to receive an en email 5 days later telling us "we are unable to fulfil this due to a high volume of requests for this date" mistakes happen but we've had this problem before.

3. Picked up the car from a service to find the adblue light on - did they really do a service ?

4. Also had problems with staff calling back.

Poor, shoddy service. Stay clear to avoid disappointment.

Poor work carried out in Bodyshop
Unable to provide consistent valuation on car when bring asked for a value to sell back to them. Then stated that had provided a evaluation on vehicle, not a value that would buy back. Generally patronising in explaining to customers. Poor at responding to call backs.