Painfully slow service, deeply frustrating and stressful. Involved in a family property transaction and holding everything up. Very poor communication. Wish we had used someone else.
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We chose Bennett Oakley because they were taking part in the St Peter and St James Hospice Will writing scheme. Laura and her team were kind, patient and thorough. It made writing our Wills so straigh... Zobacz więcej
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Looked after my interests all the way through the sale, which took nearly a year after the first buyer pulled out. Negociated the completion date I wanted despite the buyer continually changing her... Zobacz więcej
Friendly competent service. Local to me. Everything done in a timely manner. Very professional and reasonably priced. All round I was very happy with my experience and would use Bennett Oakley again.
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Informacje dotyczące firmy
Napisane przez firmę
Based in Burgess Hill, Hassocks and Brighton. We offer clients friendly, approachable, individualised service. Our firm combines modern technology and business acumen with traditional personalised touches, and highly experienced staff, giving you cost-effective legal advice that you can rely on.
Dane kontaktowe
Bennett Oakley Solicitors, 13 Mill Road, RH15 8DN, BURGESS HILL, Zjednoczone Królestwo
- 01444235232
- lawyers@bennettoakley.co.uk
- www.bennettoakley.co.uk
4,3
Doskonała
151 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Painfully slow service
Painfully slow service, deeply frustrating and stressful. Involved in a family property transaction and holding everything up. Very poor communication. Wish we had used someone else.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Matt,
We are sorry to read your feedback and that you feel your experience has been frustrating.
We take concerns about service levels and communication very seriously. However, we have not received any formal complaint or escalation to management in relation to the issues you have raised, and we are unable to identify you from the information provided.
We would welcome the opportunity to look into this matter properly and understand what has happened. Please feel free to contact me directly at sc@bennettoakley.co.uk, quoting your property details, so we can investigate and respond fully.
Yours sincerely,
Samuel Cash
Operations Director
Friendly competent service
Friendly competent service. Local to me. Everything done in a timely manner. Very professional and reasonably priced. All round I was very happy with my experience and would use Bennett Oakley again.
6 maja 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Mrs Johnstone,
Thank you for taking the time to leave a positive review regarding your experience with Bennett Oakley. It is very much appreciated.
Kind Regards
Samuel Cash
Director
Great service from Bennett Oakley Solicitors
I recently used Bennett Oakley Solicitors, Burgess Hill, Sussex to prepare new wills, and I couldn’t be happier with the service provided. From the initial consultation with Laura Boyle and Anya French through to the final documents, everything was handled with professionalism, clarity, and genuine care.
They both took the time to explain all the options, making what could have been a complicated process feel straightforward and stress-free. We felt listened to throughout, and they were very patient in answering all of our questions.
Communication was excellent, timelines were met, and the whole process was efficient without ever feeling rushed. I now have complete peace of mind knowing everything is in order.
I would highly recommend their services to anyone looking for reliable and supportive legal guidance.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Roger Bridge,
Thank you for taking the time to leave a positive review regarding your experience with Bennett Oakley. It is very much appreciated.
Kind Regards
Samuel Cash
Director
Who knew Will writing could be so straight forward
We chose Bennett Oakley because they were taking part in the St Peter and St James Hospice Will writing scheme. Laura and her team were kind, patient and thorough. It made writing our Wills so straight forward, we wondered why we had put it off for so long and the hospice benefitted too. The whole process only took a couple of weeks to complete. We would definitely use this company again.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Susan Gilbert,
Thank you for taking the time to leave a positive review regarding your experience with Bennett Oakley. It is very much appreciated.
Kind Regards
Samuel Cash
Director
Frustrating & disappointing
I found the handling of our late grandparents’ estate to be highly unprofessional. Dealing with Laura Broyle was somewhat frustrating.
Basic standards of communication were often lacking—some emails did not even include a simple greeting such as “Dear” or “Good afternoon.”
Basic estate of probate took 9 months!
There was a clear inconsistency in the quality of correspondence, with several emails falling well below what one would reasonably expect from a solicitor. Responses were frequently delayed, sometimes taking days, and in some cases, we received no reply at all. This lack of communication made the process unnecessarily frustrating and stressful, to the point where I had to follow up by phone due to being ignored.
Overall, the service we received was unsatisfactory, and I would not recommend this company based on our experience.
YOUR REPLY BELOW IS TOTALLY INACCURATE! All dates are incorrect. You need to recheck this.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Sarah Redmond,
Thank you for taking the time to leave a review - all the following dates are correct and confirmed with our file. We are sorry to read that you were dissatisfied with your experience and that the probate process felt frustrating.
For clarity, and to ensure the public record is accurate, probate matters are dependent on several external factors, including HM Courts & Tribunals Service and third party institutions. In this case, we were instructed in March, submitted the probate application in early April, and the Grant of Probate was issued at the end of July. Once received, the estate funds were collected and distributed promptly once approval was given.
We take standards of communication very seriously and are concerned to hear that you felt these fell short of expectations. This is not reflective of the service we aim to provide, and we would have welcomed the opportunity to address any concerns at the time.
If you would like to discuss this further, we would be happy to review the matter with you directly. Please contact me at sc@bennettoakley.co.uk so that we can look into this fully.
Kind regards,
Samuel Cash
Director
Great service
Charlotte has been great. This is my first time buying a property so I didn't know what to expect nor how things were dealt with. She is really good at what she does and very attentive to detail.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Erika Golgatti,
Thank you for taking the time to leave a positive review regarding your experience with Bennett Oakley. It is very much appreciated.
Kind Regards
Samuel Cash
Director
I’m really pleased with the service
I’m really pleased with the service so far. The team has been responsive, helpful, and clear at every stage, which has made the whole process feel smooth and stress-free..
12 kwietnia 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Juan Pablo Rodriguez Rejas,
Thank you for taking the time to leave a positive review regarding your experience with Bennett Oakley. It is very much appreciated.
Kind Regards
Samuel Cash
Director
Odpowiedź od Bennett Oakley
Dear S Peter Eggleton,
Thank you for taking the time to leave a positive review regarding your experience with Bennett Oakley. It is very much appreciated.
Kind Regards
Samuel Cash
Director
Completed, but poor cost transparency at the end
The process was completed successfully and I appreciate the support in getting to completion. However, the final costs came as a significant surprise and were not clearly communicated in advance. This created unnecessary stress close to completion. Better transparency throughout the process would have made a big difference.
27 marca 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Adrian,
Thank you for taking the time to leave your review and for your comments regarding the support provided in getting your matter to completion. We’re pleased we were able to assist you through to a successful outcome.
We’re sorry to hear that the final costs came as a surprise and caused you stress at such a critical stage. We fully appreciate how important clear and timely communication around fees is, particularly towards completion.
Our usual practice is to set out anticipated costs clearly at the outset of a matter, including within the initial quote, the client care letter, and the information provided at the start. Where there are any material changes to fees beyond what has been explained from the outset, these should be communicated as the matter progresses so that clients are kept informed.
That said, we recognise from your feedback that this did not feel sufficiently clear from your perspective, and we take this seriously. We will be reflecting on how we communicate costs throughout a transaction to ensure expectations remain clear and avoid unnecessary stress.
If you would be willing to discuss this further, we would welcome the opportunity to review your experience in more detail. Please feel free to contact me directly via email - sc@bennettoakley.co.uk.
Kind regards,
Samuel Cash
Director
Amazing Service!
Bennett Oakley were just brilliant throughout our House buying process, supportive, informative and quick to action everything from start to finish. Amazing service!
30 marca 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Rebecca,
Thank you very much for your positive feedback - it is very much appreciated.
Kind Regards,
Samuel Cash
Director
I strongly recommend against this firm..
The firm neglected my case entirely until I started emailing, they had many hidden fees and the lawyer chose to go on a long holiday 2 weeks before Christmas leave without anyone else to pick up the case on her behalf.
5 stycznia 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Jack,
Thank you for your review. I’m sorry to hear that you feel disappointed with your experience. Having reviewed the matter, we do not have a record of any concerns being raised during the transaction, and the only issue that arose related to a late completion — which was outside of our control. At no stage were we made aware of any dissatisfaction, or we would have addressed it immediately.
We aim to ensure all clients feel supported throughout their transaction, so I’m keen to understand what happened from your perspective. If you could contact me directly at sc@bennettoakley.co.uk, I will be happy to look into this personally and discuss any outstanding concerns.
Kind regards,
Samuel Cash
Operations Director
Bennett Oakley Solicitors
The office is in a convenient location
The office is in a convenient location. The staff are all professional and welcoming. Everything was clearly explained to me both personally and in writing. I would have no hesitation in recommending Bennett Oakley and would certainly use them again, should I need to do so in the future.
16 marca 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear SC,
Thank you for taking the time to leave a positive review regarding your experience with Bennett Oakley. It is very much appreciated.
Kind Regards
Samuel Cash
Director
Bennett Oakley
A very professional and efficient service with extremely helpful staff..
6 marca 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Mr Martin,
Thank you for taking the time to leave a positive review regarding your experience with Bennett Oakley. It is very much appreciated.
Kind Regards
Samuel Cash
Director
AMAZING ! Thank you Charlotte and Emily
I dealt with this agency as first time buyer, and I had Charlotte ! And, really they were THE BEST !!
Charlotte is amazing, professionnal, Kind and really pro active ! I couldn't be more happier having her by my side,
And when she was off, Emily took over my case, and, Emily were so great too ! Both of them were just AMAZING ! I clearly recommand them to anyone ! Go with this agency and if you can have Charlotte or Emily, trust me, they are just the best !
Charlotte thank you again, I cant say thank you enough for your amazing work ! I hope they will get an award or anything, they deserve it!
26 lutego 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Mel,
Thank you for taking the time to leave a positive review regarding your experience with Bennett Oakley - it is very much appreciated.
Kind Regards,
Samuel Cash
Director
The solicitor was very polite and…
The solicitor was very polite and nothing was to much trouble explained things in simple terms. Very happy.
8 stycznia 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Alan Churne,
Thank you for taking the time to leave a positive review regarding your experience with Bennett Oakley - it is very much appreciated.
Kind Regards,
Samuel Cash
Director
updating wills
Throughout our dealings with the solicitors ,we were changing our wills, they were very professional, my husband has late onset Dementia and Clare Carberry ,our solicitor , made sure he was fully included in everything and understood everything for which l was really grateful .
20 stycznia 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear s.weedenbtinternet.com,
Thank you for taking the time to leave a review regarding your recent experience with Claire Carberry and Bennett Oakley. It is very much appreciated.
Kind Regards,
Samuel Cash
Director.
Any problems were dealt with quickly…
Any problems were dealt with quickly and efficiently. Everybody involved was friendly and helpful. I would recommend Bennett Oakley to friends and anyone wanting a reliable firm.
14 stycznia 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Mrs Anthea Collins,
Thank you for taking the time to leave a positive review regarding your experience with Bennett Oakley - it is very much appreciated.
Kind Regards,
Samuel Cash
Director
Jessica and Giselle kept us updated on…
Jessica and Giselle kept us updated on the sales process and made our experience pleasant, friendly and easy! Would happily recommend Bennett Oakley..
9 stycznia 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Mr Santineer,
Thank you for taking the time to leave a positive review regarding your experience with Jessica and Giselle.
It is very much appreciated.
Kind Regards,
Samuel Cash
Director
Bennett Oakley are well worth considering
we've used Bennett Oakley (Bernadette Paramytha) for a number of years now and they continue to provide a professional service giving sound advice and unbiased opinion
6 stycznia 2026
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear Mr Marsh,
Thank you for your positive feedback regarding Bernadette. Your review is very much appreciated,
Kind Regards
Samuel Cash
Director
Proactive and responsive - just what you need on a property transaction!
Katherine A. at Bennett Oakley acted for us on the sale of our flat and she was brilliant. Katherine was kind, proactive and responsive and dealt very well with the buyer's solicitor who was completely non-responsive and who caused huge stress to us and the buyers. I wouldn't hesitate to recommend BO to anyone needing a top quality conveyancer. Thanks again!
8 grudnia 2025
Opinia niezależna
Odpowiedź od Bennett Oakley
Dear TP,
Thank you for leaving such a positive review regarding your recent experience with Katherine and Sarah.
Kind Regards,
Samuel Cash
Director
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