Bennett Oakley Recenzje 

151
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Painfully slow service, deeply frustrating and stressful. Involved in a family property transaction and holding everything up. Very poor communication. Wish we had used someone else.

Reakcja na opinię

Oceniono na 5 z 5

We chose Bennett Oakley because they were taking part in the St Peter and St James Hospice Will writing scheme. Laura and her team were kind, patient and thorough. It made writing our Wills so straigh... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Looked after my interests all the way through the sale, which took nearly a year after the first buyer pulled out. Negociated the completion date I wanted despite the buyer continually changing her... Zobacz więcej

Oceniono na 5 z 5

Friendly competent service. Local to me. Everything done in a timely manner. Very professional and reasonably priced. All round I was very happy with my experience and would use Bennett Oakley again.

Reakcja na opinię

Informacje dotyczące firmy

  1. Kancelaria

Napisane przez firmę

Based in Burgess Hill, Hassocks and Brighton. We offer clients friendly, approachable, individualised service. Our firm combines modern technology and business acumen with traditional personalised touches, and highly experienced staff, giving you cost-effective legal advice that you can rely on.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

151 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(151)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 26

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Good communication- prompt reply to any…

Good communication- prompt reply to any queries I might have . Think this is the 4th time I’ve used Bennett Oakley for house matters and it’s always been dealt with with a friendly professional manner.

26 grudnia 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Chris,

Thank you for taking the time to leave a positive review from your experience with Bennett Oakley. It is much appreciated.

Kind Regards,
Samuel Cash
Director

Oceniono na 5 z 5

Outstanding service from start to finish…

I instructed Benett Oakley to assist me with a probation settlement involving a particularly complex and difficult family situation. Throughout the matter, Tim Richardson acted with a high level of professionalism, efficiency and attention to detail.
Tim handled the case from start to finish in a timely and thorough manner, always ensuring that my wishes and best interests were clearly understood and prioritised. His approach was calm, reassuring and highly competent, which provided me with much-needed support during an extremely challenging and distressing period.
The outcome exceeded my expectations and I have no doubt this was due to Tim’s expertise and commitment. He made a very difficult process far more manageable.
I would highly recommend Benett Oakley and Tim Richardson. I also have friends who have previously used the firm for conveyancing matters and consistently received a thoroughly professional and positive service. Based on both my own experience and those of others known to me, I would not hesitate to use their services again.

1 grudnia 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Louis Martin,

Thank you for your very kind feedback regarding Tim. It is very much appreciated.

Kind Regards,
Samuel Cash
Director

Oceniono na 5 z 5

Family Bereavement

Bereavement is always a difficult time, especially a bereavement within a tight knit family£ Claire Carberry and the team at Bennett Oakley helped us through this very difficult time and secured a very successful outcome in a relative short space of time! Thank you to all involved at Bennett Oakley

4 grudnia 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Mr M Probert,

Thank you for your very kind feedback regarding Claire. It is very much appreciated.

Kind Regards,
Samuel Cash
Director

Oceniono na 5 z 5

Great experience

I used Jo, Karen and Yaanick for my house purchase/declaration of trust and they were all so efficient, helpful and professional throughout the transaction. Could not fault them!

18 listopada 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Anya,

Thank you for taking the time to leave a positive review regarding your experience with Bennett Oakley. It is greatly appreciated.

Kind Regards,
Samuel Cash

Oceniono na 5 z 5

The need to make a Will

From the time I phoned enquiring about making a Will, I was treated kindly and politely. I was given a date for my appointment at that phone call. When I discussed the contents of my Will and listened to the Solicitor's advice, I left to await a draft of this Will. From that moment until my signing of the Will today, everything went according to plan and I am very well satisfied with the Service I received,

30 października 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Jane,

Thank you for taking the time to leave a positive review regarding your experience with Bennett Oakley. It is greatly appreciated.

Kind Regards,
Samuel Cash
Director

Oceniono na 5 z 5

highly recommend!

We were both so grateful for the care and support during such a difficult personal time .Our wills were reviewed and ammended really quickly .We have used you before and would do so again
Thank you

2 października 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Ally,

Thank you for taking the time to leave a positive review regarding your experience with Bennett Oakley. It is greatly appreciated.

Kind Regards,
Samuel Cash
Director

Oceniono na 1 z 5

One word

One word, COMMUNICATION!

25 sierpnia 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Miss Reece,

Thank you for taking the time to share your feedback.

A member of our team has already been in touch to follow up on your concerns. Should you require any further assistance or wish to elaborate beyond your concise review, please don’t hesitate to contact me directly.

We’re committed to clear and timely communication, and I’d be happy to ensure everything is resolved to your satisfaction.

Kind regards,
Samuel Cash
Director

Oceniono na 1 z 5

Not reliable and definitely not…

Not reliable and definitely not professional at all.
I have my mortgage approved in January 2025 and waiting for the solicitor to complete the documentation and send to the bank still up to 23/07/2025 today nothing been done. Rude reception at the desk. Plus to deal with my case i had 3 persons dealing with the case and still no progress. They even ask me to pay for certain services and still nothing is done. Not a reliable company

5 stycznia 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Kenmanee,

Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention.

We understand your frustration regarding the delay in completing your re-mortgage. While our client is your lender, we apologise if it appears that there has been a delay in the service provided to them, which has in turn affected your experience.

This particular matter involves a re-mortgage with both Buy to Let and Transfer of Equity elements, which has made the file more complex than usual. A significant amount of documentation is required, and we have been working diligently to gather and process everything needed.

We can confirm that your file is now scheduled for completion this week, and you have been informed of this. We have contacted you via email today and will follow up with a phone call to ensure you are fully informed and supported through the final steps.

We also regret any negative interactions you may have experienced with our reception team. This is not the standard of service we aim to provide, and we will be reviewing this internally.

Your case has involved multiple team members due to its complexity, but we are now streamlining communication to ensure clarity and consistency moving forward.

Thank you for your patience, and please don’t hesitate to contact us directly if you have any further questions or concerns.

Kind regards,
Samuel Cash
Director

Oceniono na 5 z 5

Residential Conveyancing

Rory has been an absolute gem looking after our interests with such care attention and excellent advice. Thanks Rory!.

22 lipca 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Darren,

Thank you for your very kind feedback regarding Rory. It is very much appreciated.

Kind Regards,
Samuel Cash
Director

Oceniono na 3 z 5

Communication Issues/Delays to completion

I believe this is the only way to get some communication by putting in a review. It is impossible to get anyone on the phone and they don't respond to emails how are we supposed to work this out. I have given them the benefit of the doubt up to now as they have always blamed the buyers solicitors but it seems that may not be true.
I have complained before and was advised I would be updated regularly, well clearly that is not happening. This sale began in February and here we are loosing effectively £700 a month waiting to complete, with no sign of a date yet. There is no chain first time buyer, I am loosing confidence in the explanations from all parties supposed to be working on our behalf.
I used this company in the expectation as they were approved by the housing association which implied to get the process done easily it would be best to use someone off the approved list. I have put in todays date as I emailed again at 06.43 this morning and as at 15.51 no response. Just a note explaining where we are would be useful.

Today 22/07/25 I have received a review of the complaint by Bennett Oakley after they asked for more information, I am pleased to say they have been proactive in finding out causes and reasons for the delays. I am inclined to accept the response as it seems to be objective and not sliding off the blame completely. If what has now been promised is delivered I will review the situation again at completion and amend this review accordingly or remove it if that seems the proper thing to do. Just keep me updated.

21 lipca 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Brian,

Thank you for leaving your review, and I’m very sorry to hear about the difficulties you've experienced.

We completely understand your frustration, especially given the delays and lack of communication you've described. This is not the experience we aim to provide, and I sincerely apologise for the inconvenience and stress this has caused.

Please can I ask that you reach out to me on my email address (sc@bennettoakley.co.uk) to get these issues addressed and resolved.

Please rest assured that we are committed to resolving this matter and restoring your confidence in the process.

Kind regards,
Samuel Cash

Oceniono na 5 z 5

Conveyancing

Rory is a kind, understanding and very knowledgeable member of your team, he has helped us immensely..

28 czerwca 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Ann Marie Bohm,

Thank you for your positive feedback regarding Rory. It is very much appreciated.

Kind Regards,
Samuel Cash
Director

Oceniono na 5 z 5

Quick response to need for the service

Quick response to need for the service. Direct contact with the associate dealing with it. Kept informed of progress.

26 czerwca 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear MR Mike,

Thank you for your feedback, it is very much appreciated.

Kind Regards
Samuel Cash
Director

Oceniono na 5 z 5

Great practice

Great practice. Good, prompt service. Fair fees.

12 czerwca 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Guest,

Thank you for your feedback, it is much appreciated.

Kind Regards,
Samuel Cash
Director

Oceniono na 5 z 5

Great Solicitors

I used Bennett Oakley Solicitor for a re-mortgage and would like to thank them for there great service, my point of contact was Adrian Grzenia who was efficient with replies to questions emails etc.I am now using them again for a new re-mortgage.

4 czerwca 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Mr Arnold,

Thank you for taking the time to leave a positive review regarding your recent experience with Adrian at Bennett Oakley. It is very much appreciated.

Many thanks,
Samuel Cash
Director

Oceniono na 5 z 5

Need to move house, look no further

Jessica was very efficient and worked extra hard to get the conveyance put through in a tight timeframe. She took my calls when I needed to speak with her.
Christine was also extremely helpful when we popped in and needed signatures and advice.
A great team!.

7 czerwca 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Sarah,

Thank you for taking the time to leave such a positive review regarding your recent experience with Jessica at Bennett Oakley.

It is very much appreciated.

Kind Regards,
Samuel Cash
Director

Oceniono na 5 z 5

I’m writing this feedback on behalf of…

I’m writing this feedback on behalf of my brother, who is currently serving on tour with the British military and doesn’t have access to phone or email.
He asked me to pass on his sincere thanks to Bennett Oakley Solicitors for their excellent support during his recent remortgage. Despite his extremely busy schedule, they made the whole process simple and stress-free for him.
He would especially like to thank Courtney Pearce for her outstanding help throughout. She was incredibly helpful, patient, and professional, and her support made a real difference.
He is truly grateful for everything Bennett Oakley and Courtney in particular have done for him.

6 czerwca 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Firozan,

Thank you to you and your brother for taking the time to leave such a positive review regarding your recent experience with Courtney. It is very much appreciated.

Kind Regards,
Samuel Cash
Director

Oceniono na 5 z 5

Very helpful and great communication…

Very helpful and great communication throughout our probate process.

8 maja 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Mr Newcomb,

Thank you for leaving a review regarding your recent experience with the probate team here at Bennett Oakley. It is much appreciated.

Kind Regards
Samuel Cash
Director

Oceniono na 4 z 5

I receive good timely communications

I receive good timely communications, there is a good balance between written and oral comms and good awareness of costs. My solicitor manages well any anxieties and concerns I may have, is empathetic and understands the detail of my complex case. Any issues are quickly resolved,and I know my solicitor acts in my best interests, taking into account his legal duties.

26 maja 2025
Opinia niezależna
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Odpowiedź od Bennett Oakley

Dear Fiona Ashwood,

Thank you for leaving a positive review of your experience with Bennett Oakley. It is very much appreciated.

Kind Regards
Samuel Cash
Director

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