Painfully slow service, deeply frustrating and stressful. Involved in a family property transaction and holding everything up. Very poor communication. Wish we had used someone else.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Painfully slow service, deeply frustrating and stressful. Involved in a family property transaction and holding everything up. Very poor communication. Wish we had used someone else.
Reakcja na opinię
We chose Bennett Oakley because they were taking part in the St Peter and St James Hospice Will writing scheme. Laura and her team were kind, patient and thorough. It made writing our Wills so straigh... Zobacz więcej
Reakcja na opinię
Looked after my interests all the way through the sale, which took nearly a year after the first buyer pulled out. Negociated the completion date I wanted despite the buyer continually changing her... Zobacz więcej
Friendly competent service. Local to me. Everything done in a timely manner. Very professional and reasonably priced. All round I was very happy with my experience and would use Bennett Oakley again.
Reakcja na opinię
Based in Burgess Hill, Hassocks and Brighton. We offer clients friendly, approachable, individualised service. Our firm combines modern technology and business acumen with traditional personalised touches, and highly experienced staff, giving you cost-effective legal advice that you can rely on.
Bennett Oakley Solicitors, 13 Mill Road, RH15 8DN, BURGESS HILL, Zjednoczone Królestwo
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Laura dealt very efficiently with updating my Will and responded to my queries promptly- very happy with the service provided.

Odpowiedź od Bennett Oakley
Everything has been good, our solicitor Bernadette,is so friendly and helpful, and has made it very easy for us, thank you for
Your help.

Odpowiedź od Bennett Oakley
Explanation of situation and advice on how best to proceed to achieve an acceptable outcome was clear and concise.

Odpowiedź od Bennett Oakley
I'm very happy with the clear communication and everything is being handled in quick fashion.

Odpowiedź od Bennett Oakley

Odpowiedź od Bennett Oakley
The service was quick polite and the solicitor was responsive. Reasonable rates. I was very impressed and would definitely use this company again

Odpowiedź od Bennett Oakley
The communication I had with my solicitor was excellent and they went above and beyond to support me and get the job done quickly..

Odpowiedź od Bennett Oakley
Tim Richardson was a pleasure to work with.
His expert knowledge and detailed guidance throughout our very complex and stressful conveyancing process, was very much appreciated. Tim was in constant communication with us - by phone, email and face to face meetings. He was friendly, patient, professional and went above and beyond for us on many occasions.
We would not hesitate to recommend Tim.

Odpowiedź od Bennett Oakley
Unprofessional and misleading. I had to change solicitors mid-transaction.
My experience with Bennett Oakley has been extremely disappointing. I instructed them in December 2024 for a straightforward no chain sale transaction, making it clear from the beginning my expectations to complete within 3 months. Despite this, after 4 months of minimal progress, no clear timeline, inconsistent and often misleading communications I had no choice to transfer the sale to another solicitors.
I was repeatedly forced to chase for updates (sometimes for weeks) , only to later discover that key tasks had not been completed even after I’d been told otherwise. This included delays of several weeks in responding to the buyer’s solicitors and misleading updates about documents being sent or actions being taken.
The cumulative delays and lack of transparency led to a serious impact on my onward plans. I raised a formal complaint and even after that found out conveyancers provided me with misleading information about tasks completed. I ultimately had to transfer my case to a new solicitor.
This experience caused significant stress, financial implications and a complete loss of confidence in their ability to finalise my transaction.
I would not recommend their services to anyone seeking a professional conveyancing firm.

Odpowiedź od Bennett Oakley
My solicitor was professional, knowledgeable & efficient. The work was carried out in a timely fashion.

Odpowiedź od Bennett Oakley
Used this solicitor company as someone who could deal with both selling and purchase, including shared ownership and new build.
Started off really well and set up was all good. However the process became frustrating and ongoing communication issues developed. I felt I had to do all the work and chasing to get any answers, but even then had multiple times of no response. A complaint was made during the process but felt it was brushed off and nothing was said about it in detail. Call slots were provided but for limited times which don’t work if you’re a full time worker.
On completion day I was left in the dark again and given a response of “we are really busy” as to why completion nearly didn’t happen. This is not acceptable when plans are known and my case was previously being dealt with that day.
Post completion communication has been spot on though which is very confusing.

Odpowiedź od Bennett Oakley
Great experience from minute one. Thorough work to make sure I knew everything I needed to know about the property I was buying. And made the whole process seamless. Would recommend highly

Odpowiedź od Bennett Oakley
Its was great experience everything went so smodily i am so happy to hear that my re mortgte is been done its was so quick thank you

Odpowiedź od Bennett Oakley
Everyone we dealt with at Bennet Oakley recently was helpful and pleasant. Made everything easy to deal with.

Odpowiedź od Bennett Oakley
Thoroughly professional and expedited service from Jessica Hunt and Sheena. Many thanks to you both. You made it happen so seamlessly - for me anyway!

Odpowiedź od Bennett Oakley
Recommend by a friend for Residential property sale and purchase and have found the staff very helpful.
Would recommend.

Odpowiedź od Bennett Oakley
I had a mixed experience with Bennett Oakley. While some aspects were handled efficiently, there were delays and communication issues during the process. It felt like more proactive updates could’ve been provided to avoid frustration. That being said, once resolved, the outcome was satisfactory. Room for improvement, but not a complete letdown—4 stars.

Odpowiedź od Bennett Oakley
Steph was really helpful and reassured me throughout the process whilst also giving me lots of information. Advised on barristers to use and was also mindful of financial situation

Odpowiedź od Bennett Oakley

Odpowiedź od Bennett Oakley
A trusted company, the team take their time to really understand what you are trying to achieve and facilitate this.

Odpowiedź od Bennett Oakley
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.