Bella Bathrooms, especially Kate, assisted us with an unusual pair of orders. Components to replace parts of our 25 year old Hudson Reed (HR) Victorian showers. Back then HR had a retail sales firm... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Price: very competitive so much so that a rival, leading spares company couldn't match Bella Bathrooms, despite a price match guarantee. Product: looks and feels just like the original I've repla... Zobacz więcej
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Joanne in your customer services team provided really outstanding support, preparing the quote in super fast time, ensuring next day delivery, with clear comms every step of the way. This is my second... Zobacz więcej
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The order that came was incorrect despite being clearly confirmed by customer service. They responded quickly and my money was returned a couple of days later. Please do not send alternatives and this... Zobacz więcej
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Informacje dotyczące firmy
O Bella Bathrooms
Napisane przez firmę
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
Follow Us
Bella Bathrooms
Napisane przez firmę
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Dane kontaktowe
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, Zjednoczone Królestwo
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4,7
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
quick delivery but item left propped…
quick delivery but item left propped against the wall of the house and I am unable to move it as had operation. Would have been nice if they had waited long enough to help,
18 sierpnia 2026
Odpowiedź od Bella Bathrooms
Hi Richard
Thanks for the 4 stars. I'm sorry you're not happy with the delivery. The driver can only leave the items if you've given them permission to - did they call you? I can feed this information on to the courier.
Kind regards
Bella Bathrooms
Speedy delivery & customer support were…
Speedy delivery & customer support were helpful
18 sierpnia 2026
Odpowiedź od Bella Bathrooms
Hi
Thanks for the 5-star review. Your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Delivered exactly what I ordered
I tried and failed with other companies to get the correct toilet seat,having to return on both occasions. Bella delivered exactly what I requested and paid for. No imitation just the proper branded product that they advertised and I requested. Thank you
17 sierpnia 2026
Odpowiedź od Bella Bathrooms
Hi Ian
Thanks for the 5 star review. We're glad we could provide what you needed, Thanks again.
Kind regards
Bella Bathrooms
Fantastic company
One of the loveliest companies I’ve ever dealt with. Genuine friendly and efficient staff that do what they say and promise.
18 sierpnia 2026
Odpowiedź od Bella Bathrooms
Hi Roger
Thank you so much for the 5 stars and lovely feedback. I'll pass on your praise to the team, it really does mean a lot.
Kind regards
Bella Bathrooms
Excellent service.
14 sierpnia 2026
Odpowiedź od Bella Bathrooms
Hi Ekhalaq
Thanks for the 5 stars and feedback, they are greatly appreciated
Kind regards
Bella Bathrooms
Good service products arrived as…
Good service products arrived as described and on time
17 sierpnia 2026
Odpowiedź od Bella Bathrooms
Hi Richard
Thank you so much for the 5 stars and great feedback. We're thrilled that you're happy with the service received.
Kind regards
Bella Bathrooms
DELIVERY SCAM
Ordered a toilet from Bella Bathrooms and the whole delivery experience left a lot to be desired. Their courier (Stop Start) turned up in an unreasonably early 7:06am slot barely anyone is up and answering the door at that hour. Understandable that failed deliveries can happen, but Bella Bathrooms then tried to charge me £39.95 for a "redelivery fee" on top of the £39.95 delivery i had already paid. meaning total delivery would have been £79.99 or a toilet. they refused to waive it despite the slot itself being the problem, not any fault on my end.
When I asked to cancel instead, they said they'd deduct a "return cost" from my refund for goods that were never actually delivered to me in the first place. Had to push back and point out that's not how the Consumer Contracts Regulations work; you can't charge someone to "return" something they never received.
No flexibility, no goodwill gesture, just a rigid attempt to make the customer pay for a delivery scheduling issue that wasn't mine to begin with. Would think twice before ordering again.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Bella Bathrooms
Hi Kieran
I'm sorry you're not happy that you have not received the flexibility or goodwill gesture that you think you are entitled to. I have read the email conversation between you and Joanne. In which she has said
The item shows as available for immediate dispatch on the website, so it was dispatched yesterday morning when we picked up your order. We sent an email advising that your delivery would be today, and the courier sent you a text with the time slot. She then quoted, from your first email ""I appreciate the text did specify a 7:00–7:30am window, and I take the point that a charge for a missed delivery isn't unreasonable in principle where a slot has been given".
Bella Bathrooms, and the courier, have fulfilled our contractual duty by attempting delivery, therefore the delivery charge still stands.
You agreed to the terms and conditions, received an email advising you of your delivery day and received a time slot from the courier, at no time advised us that the day wasn't suitable, and state this is not any fault on your end. If you had advised us that you are not available to accept delivery on certain days we would have delivered on a day which is convenient.
It has been explained in the last email sent to you that the sections from the Consumer Contracts Regulations 2013 that you 'had to push back and point out' don't apply to the situation at all, as the points you've defended have not been mentioned at all.
Kind regards
Bella Bathrooms
Odpowiedź od Bella Bathrooms
Hi Karl
Thanks for the 5 stars and feedback, we're glad you're happy with the service and products you received.
Kind regards
Bella Bathrooms
Odpowiedź od Bella Bathrooms
Hi Robert
Thanks for leaving us a 5 star review; it's greatly appreciated.
Kind regards
Bella Bathrooms
Fabulous service all round!
Joanne in your customer services team provided really outstanding support, preparing the quote in super fast time, ensuring next day delivery, with clear comms every step of the way. This is my second order with Bella Bathrooms and both times the experience has been perfect. You used the same courier for each order (actually the same guy) and they're outstanding too. Thank you!
13 sierpnia 2026
Odpowiedź od Bella Bathrooms
Hi Phil
A huge thank you for the 5 star review and such great feedback. Joanne will be over the moon that you mentioned her. We're really happy we could help.
Kind regards
Bella Bathrooms
Odpowiedź od Bella Bathrooms
Hi Susan
Thanks for the 5 stars and feedback, they are greatly appreciated. We're glad you're happy with your purchase.
Kind regards
Bella Bathrooms
Excellent customer service from Bella…
Excellent customer service from Bella Bathrooms. When I received a faulty toilet seat, the team responded quickly, arranged a replacement with no hassle, and kept me updated throughout. Friendly, professional, and efficient service.
3 sierpnia 2026
Odpowiedź od Bella Bathrooms
Hi
Thanks for the 5 stars and great feedback, we're happy that we could resolve your issue in good time. I'll pass on your praise to the team.
Kind regards
Bella Bathrooms
Well priced and quick delivery
Easy transaction with product well priced and received quickly
5 sierpnia 2026
Odpowiedź od Bella Bathrooms
Hi Gary
Thanks for the 5 stars and feedback, they're very much appreciated.
Kind regards
Bella Bathrooms
Lovely furnishings for a decent price
Lovely furnishings for a decent price, had a promo on too at the time so got things even cheaper. Would recommend
17 września 2025
Odpowiedź od Bella Bathrooms
Hi dee
Thanks for taking the time to leave us such a great review, your recommendation means a lot.
Thanks again
Bella Bathrooms
Excellent service from start to finish
Excellent service from start to finish. Highly recommend
31 lipca 2026
Odpowiedź od Bella Bathrooms
Hi Paul
Thanks for the 5 stars and great feedback, it's greatly appreciated.
Kind regards
Bella Bathrooms
great price fast delivery ordered mon…
great price fast delivery ordered mon arrived tues
plumber asked for bellabathrooms adress for futher
clients
thanks very mutch all best baz
28 lipca 2026
Odpowiedź od Bella Bathrooms
Hi Baz
Thanks for the 5 stars, we're over the moon that you're happy with the service received.
Kind regards
Bella Bathrooms
DO NOT USE - will not replace damaged items
We had a damaged vanity unit they wouldn't replace for free since it has been 10 days since delivery and it wasn't reported damaged within 24 hours of delivery. It is simply not realistic for our builders to open everything within 24 hours as the flat is extremely small and the order included items like glass shower enclosures which would have been extremely precarious to store everything until it was time to install. We were charged both for a replacement and delivery - they won't even provide that for free. Don't order anything from Nuie - they won't replace damaged items with you paying more. Do not use them unless you are able to open up everything within 24 hours of receiving them
23 lipca 2026
Odpowiedź od Bella Bathrooms
Hi ET
You agreed to the terms and conditions when you clicked Place Order Now and were sent an email 4 days before your delivery, stating that the items needed to be checked. You cannot morally choose to ignore this advice and then complain about it later.
Not only did you not check your goods and report damage in 24 hours, but it took 10 days to check the goods. If damage had been reported within 24 hours, we would have sent you a replacement free of charge, but, unfortunately, as the item was being moved around in a "small flat" where renovations were taking place for 10 days, we can not replace it free of charge. The responsibility to check the goods, or to assign someone to ensure the items were not damaged on delivery, is yours.
Kind regards
Bella Bathrooms
i needed a replacement shower panel
i needed a replacement shower panel, we found it ordered it and it arrived
21 lipca 2026
Odpowiedź od Bella Bathrooms
Hi Nick
Thanks for the 5 stars, we're glad you could find what you needed. Thanks for your custom.
Kind regards
Bella Bathrooms
Odpowiedź od Bella Bathrooms
Hi Keith
Thanks for the 5 stars and feedback, they're greatly appreciated.
Kind regards
Bella Bathrooms
First time using and would use again
Easy to navigate website, competitive prices. My order was well packed, there was no damage and delivery was quick. First time I have used this company, communication was great, I will use again.
28 lipca 2026
Odpowiedź od Bella Bathrooms
Hi Michelle
Thanks for taking the time to leave us such a great 5-star review. We're thrilled to see you would use us again, it means a lot.
Kind regards
Bella Bathrooms
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