Beko 

Se me ha roto la secadora de bomba de calor Beko con dos años y poco de antigüedad (justo al terminar la garantía). Tras venir el servicio técnico me informa que la sustitución de la pieza estropeada me saldrá por más de 700 euros... obviamente nos aconseja no repararla. Increíble que las piezas de repuesto cuesten más que un aparato nuevo. Primera y última vez que compro un aparato de esta marca, ha sido tirar el dinero. Muy decepcionada con esta marca.

The whole experience with Beko has been a living nightmare ! Trying to get through to someone on hold for 45 minutes (at least half a dozen times) of which no one can ever give you a straight answer. I’ve wasted 2 days Waiting for an engineer who never turnt up, and when he did, didn’t have the correct parts ! 4 months later still waiting for my replacement machine as they couldn’t fix the problem anyway!!! My new kitchen worktop is damaged because of the faulty dishwasher, and yet again Beko still haven’t followed this up. To some it all up, it has been in fact the worst customer service I have ever experienced.

*I wouldn’t even give them 1 star rating, I think that’s being generous.

I bought a beko pro oven and due to COVID my kitchen was delayed therefore, when I had my cooker installed it has less than a months usage and broke. An engineer came out on the 1st July he told me the timer had gone and he would recommend a replacement as it’s such a new machine. However, when his report came in he said what needed fixed, and that it had to be referred to another engineer. No mention of a replacement on the report. To cut a long story short I have not had an oven for 7 weeks +, I’m told to be understanding due to COVID, there is a delay on everything. However, they were not understanding with my circumstances and honouring a voucher code so I could get a replacement, as it was out of the 28 days since purchase, dispute being less than a month old in actual use. I have called beko serval times, each time I’m told there is nothing more I can do...you have been made a priority and should get a call within 24 hours...This simply DOES NOT happen!! When I have asked to speak to someone higher than the customer service agent, I’ve been told sorry you can’t speak to anyone else. They won’t put you through to head office or put you on with a manager. I phoned today demanding to speak to someone higher as really this is beyond a joke at this point and I was told a manager should 100% phone my by 5pm, so let’s wait and see what happens.

In light of this, I would certainly not recommend a Beko product due to the inconsistencies I have been told on the phones, I’ve been passed from person to person with no good results. If you happen to get a product that works, you are extremely lucky. But if your product breaks down all I can is, it’s not worth the hassle trying to get things resolved. Extremely disappointed with this service. I most definitely will not be purchasing anything Beko again.

NEFASTO!!!! Tanto el producto como el servicio de postventa. NADA RECOMENDABLE. Van de marca premium y no son capaces de darme una solución con una placa de inducción defectuosa en origen, convirtiendo mis vacaciones en una pesadilla.

Bought a double Oven nearly 2 years ago,already broken.Beko will not honour my 2 years warranty.I would recommend anyone not to buy this Make.

Servizio ZERO ,PRODOTTI SCADENTI ...SONO 2 MESI CHE ATTENDO LA SOSTITUZIONE DI UN FRIGORIFERO IN PIENA ESTATE,ANCORA DEVO RICEVERE NULLA,HO AVUTO LA FORTUNA DI UN FRIGO IN PRESTITO ALTRIMENTI SAREI STATA COSTRETTA AD ACQUISTARLO. CHIAMO OGNI GIORNO IL SERVIZIO CLIENTI SENZA RICEVERE ALCUNA INFORMAZIONE DETTAGLIATA ,È UNA VERGOGNA ...SI TRATTA DI UN PRODOTTO DI PRIMA NECESSITÀ .NON ACQUISTERÒ MAI PIÙ UN PRODOTTO BEKO .....SCHIFOOOOOOOOOOOO.

Kochfeld seit dem Einbau defekt!
14 Tage später kam der erste Techniker und stelle ein Fehler fest.
Auftrag Eilte (so wurde es dokumentiert)
6 Wochen später kam wieder ein Techniker und baute das neue Teil ein, seit dem klappt es garnicht mehr.
Nun ist eine Woche vergangen und keiner weiß wann wir ein neues Kochfeld bekommen.
👎🏻👎🏻👎🏻

Scarsissimi , casa al mare 28 luglio 2020 guasto al climatizzatore , viene il tecnico , pago la chiamata e mi dice che va sostituito un motorino , al che dico ok e mi risponde che non si sa quando arrivano e che potrebbe volerci anche tutto agosto .
Ho richiamato per fare una segnalazione al capoarea ma nulla.
Si parla di un semplice motorino della ventola.
Mi stanno rovinando la vacanza e non hanno nemmeno detto se devo sostituire il climatizzatore o meno lasciandomi appeso.
Se entro questa settimana me lo sistemano rimuoverò questa recensione .
Purtroppo non c'è limite alla poca serietà .
13 agosto 2020, non ho avuto notizie , estate rovinata .
Una vergogna

We bought a new Beko refrigerator. It came dented; new in box while the box was pristine the appliance was not. Beko will send a new door. After buying groceries and storing them in the new refrigerator it will not cool below 47degrees. By the time we catch on to what is happening, too late food has been above a appropriate cooling temp for too long to be safe to use. -$120. Basically my local appliance outlet sends a service tech who determines my appliance either has a refrigerant leak or was not fully charged at the point of manufacture. Beko wants to replace a part. I want a new, working unit to replace the already new unit that does not function as it is supposed to. Beko bulks at refunding my lost dollar value for wasted food. Beko wants to replace a part on current unit. I want a new similar value refrigerator that functions to its fullest with out dents. Now the real complication to this scenario is I bought a brand new refrigerator that does not work 2 weeks ago. My household has been with out a fully functioning refrigerator for 2 weeks. I am confused at this point; how does one pay $2500 for a new appliance that does not function properly and can not get timely satisfaction from a manufacturer who seemingly does not care about client satisfaction. You might think I'd be a top priority, get this guy up and running he's paid good money for this appliance.

Ho contattato l'assistenza beko di Gaeta per un problema al condizionatore, dopo aver mandato il tecnico quest'ultimo non solo ha detto che non ricordava la sequenza dei cavi da inserire per provare il condizionatore ma ha preso 30€ dicendomi che sarebbe ripassato per fare questa prova. Non è più venuto nessuno e quando chiamo per parlare con il titolare dicono che mi richiamerà... È passato del tempo e nessuno si è mai fatto sentire!!!!

Acquistato poco più di due anni fa un frigo 4 porte tipo americano della Beko... MAI più! Prodotto guasto dopo poco più di 32 mesi naturalmente fuori garanzia, ciftra esorbitante per riparazione. Diffidare dai prodotti Beko! Butto in discarica 1250,00 euro di frigo Beko e cerco prodotto di marca più seria. Primo e ultimo prodotto Beko.

Very poor quality products. Very poor manual and lots of missing items from it.

Pur avendo seguito le raccomandazioni dell’azienda venditrice, di prendere contatto con il produttore del bene per ben due volte, non ho ottenuto alcuna risposta alle mie PEC Ho informato, con la mia del 6 luglio 20, anche gli Organi preposti dalla Camera Di Commercio a “Tutela del Consumatore”.
Purtroppo a tutt’oggi non Ho ottenuto nemmeno una banale risposta alle mie lagnanze. SCONSIGLIO VIVAMENTE I PRODOTTI BEKO

Lavatrice beko in garanzia. si rompe chiamo l'assistenza...mi danno appuntamento dopo quasi un mese...
Assistenza pessima!

Give them less than 1 star if I could. Worst washing machine ever! To top it off, when I called about registering for the 2 year garuntee I was told this was no longer available, have a guess whos washing machine broke after 20 months!?!? And now there is no record of my phonecalls?!?!? I tweeted you about this 2 year garuntee thing back in Dec 2018, I wouldnt send that tweet for th3 S#*ts and giggles. Companies like this need shutting down because they take hard working peoples money and then abuse it. Trading standards need to investigate this place. I have honestly never experienced anything like it! Please please no one else buy from them! If I was FC Barcelona id be ashamed to be associated with this joke of a company.

Wir hatten am 21.07.20 im Beko Fachgeschäft in Alanya eine Mikrowelle und einen Geschirrspüler gekauft. Wurde auch alles am gleichen Tag geliefert und in die neue Küche eingebaut. Beim Einbau stellte der Techniker fest das das Touchfeld zur Bedienung der Maschine nicht funktioniert. Kein Problem, Geschirrspüler wurde am selben Tag noch einmalneu geliefert. Diesmal hat das Bedienfeld einwandfrei funktioniert. Der Techniker hat den Geschirrspüler angeschlossen und kurz Wasser ziehen lassen. Als wir die Maschine Abends benutzen wollten, hat die Umwälzpumpe für den Reinigungsvorgang nicht funktioniert.
Wir haben in der Zwischenzeit die dritte Maschine, eine verkratzte Möbeltür in der neuen Küche und sowas von die Nase gestrichen voll. In einer Woche Urlaub haben wir 3 Tage darauf gewartet einen Geschirrspüler zu bekommen der funktioniert. Beko werde ich nur noch Menschen empfehlen, die ich absolut nicht leiden kann.
So einen Müll kaufen wir definitiv nicht mehr. Das ist echt am falschen Fleck gespart.

Ralf Gässler

Worst washing machine I've ever used...stains are never removed from clothes and even my underwear is not coming up clean. Yesterday I put on about 2kg load on a 3.5 hour wash on a "cottons eco" setting at 60 degrees.. White wash.. I used bold detergent.. Full cup... Dettol fabric cleanser, formol oxi action stuff for my child's sock stains, then Fairy fabric softener.. Clothes still stained and underwear partially washed...this is the beko WM74145W model. 7kg 14000rpm A+++ ( lies) . DO NOT BUY THIS MACHINE IF U ACTUALLY WANT CLEAN Clothes. FYI its a regular occurance. Even on a lower setting its doesn't wash properly.i actually bought the dettol cleanser and oxi stuff to make sure bacteria and stains were cleaned from my clothes as I wasn't confident the washing machine was doing it.

Después de reparar el congelador del frigorífico Beko (en garantía) notamos que la zona de refrigeración empieza a perder temperatura con lo que tenemos que ponerla al máximo de potencia para conservar fríos los alimentos. Se llama varias veces al servicio técnico explicandoles el problema y después de 15 días diciéndonos que el aviso está dado al técnico me dan el número de teléfono del técnico el cual me dice que ellos no tienen noticias del aviso. Servicio tecnico malisimo echándose las culpas unos a otros pero sin solucionar el problema. NO COMPREIS MARCA BEKO NUNCA.

NIE MEHR WIEDER
Seit wir den Kühlschrank gekauft haben, haben wir Probleme. Jedes Jahr schaltet sie sich aus und ich kann alles weg schmeißen. Kundendienst war einmal da und hat nichts gefunden. Das 2.mal wollten die schon für die Anfahrt Geld falls nichts sein sollte. Jetzt wo die Garantie abgelaufen ist schon wieder gefeckt. Kundendienst unfreundlich . Rate allen vom Kauf ab.

Poor Quality
And the customer service is absolutely disgusting & probably the worst I’ve ever come across.

Would never recommend this company & will never buy again