Ordered a perfume set with next day delivery only to receive the wrong item. Would not trust this website. No one picks up on the phone line to resolve the issue and I’ve since come across other negat... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This is how it should be done !!! Ordered 4 X Guess Body Wash, dispatched within 24hrs, arrived 24hrs later. Didn't even need to pay for any additional services. Definitely using Beauty Scent... Zobacz więcej
Good prices for genuine products. Fast delivery via Royal Mail, usually which is a reliable delivery partner. I have used this website about 4 times now and I haven’t had a problem once. I would highl... Zobacz więcej
Good quality gifts well presented With out costing the earth. Prompt delivery. Been up dated on despatch and time slot delivery. First time ordering and re did another order Just to see they were g... Zobacz więcej
Informacje dotyczące firmy
- Kosmetyki
- również w kategorii:
- Dostawca kosmetyków i perfum
- Hurtownia produktów pielęgnacyjnych
- Perfumeria
- Sklep z produktami do włosów
Napisane przez firmę
Beauty Scent is a UK based online fragrance retailer, formed in 2020 with a mission to make premium fragrances, Haircare & Skincare more accessible, affordable, and easy to shop online. We are proudly owned and backed by one of the UK’s leading fragrance distributors, with over 30 years of experience supplying authentic perfumes and aftershaves across the industry. This long standing heritage gives us the knowledge, sourcing network, and expertise to offer customers a trusted and reliable shopping experience. All of our customer service team is 100% human and we offer free UK standard delivery for all orders over £40. At Beauty Scent, we focus on genuine branded fragrances, haircare & skincare at competitive pricing, and fast, dependable delivery, helping customers find their favourite scents with confidence.
Dane kontaktowe
Fragrance Quarters, 80 Mosley Road, Trafford Park, M17 1LE, Manchester, Zjednoczone Królestwo
- 0161 541 8000
- customerservice@beauty-scent.co.uk
- www.beauty-scent.co.uk
4,0
Dobra
468 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 5% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Beauty-scent.co.uk
Hi Allyson,
Thanks so much for your 5 star review! We’re really pleased to hear you were happy with the price and how quickly your order arrived.
We really appreciate your support and look forward to seeing you again soon.
All the best,
Customer Care Team
Scent Outlet
Great price fast delivery
Great price fast delivery. Def use again as very impressed.
21 października 2025
Odpowiedź od Beauty-scent.co.uk
Hi Sandra,
Thanks so much for your 5 star review! We’re really pleased to hear you were happy with the price and how quickly your order arrived.
We really appreciate your support and look forward to seeing you again soon.
All the best,
Customer Care Team
Beauty Scent
Fast and efficient service
Fast and efficient service, easy ordering, arrived in good condition within 3 days by royal mail
21 października 2025
Odpowiedź od Beauty-scent.co.uk
Hi Kay,
Thanks so much for the 5 stars! We’re really pleased to hear you were happy with your order and how quickly it arrived.
We really appreciate your support and look forward to seeing you again soon.
All the best,
Customer Care Team
Beauty Scent
You didn’t reply to our email
21 października 2025
Odpowiedź od Beauty-scent.co.uk
Hello Sylvia,
We’re really sorry you didn’t get a reply, that’s not the experience we want anyone to have. Sometimes messages can get caught in filters or missed if sent from different addresses, but we take this seriously and would like to put it right.
Could you please email us again at customerservice@beauty-scent.com We’ll pick it up straight away and make sure you get a proper response this time.
Kind regards,
Customer Care Team
Beauty Scent
Odpowiedź od Beauty-scent.co.uk
Hi Patricia,
Thanks so much for taking the time to send us a review! We’re really pleased to hear you were happy with the price and how quickly your order arrived.
We really appreciate your support and look forward to seeing you again soon.
All the best,
Customer Care Team
Beauty Scent
Very good service
21 października 2025
Odpowiedź od Beauty-scent.co.uk
Hi Margaret,
Thanks so much for your business and taking time to review your experience! We’re really pleased to hear you were happy with how quickly your order arrived.
We really appreciate your support and look forward to seeing you again soon.
All the best,
Customer Care Team
Beauty Scent
I thought I had ordered a different…
I thought I had ordered a different scent. I now have 2 the same.
21 października 2025
Odpowiedź od Beauty-scent.co.uk
Hi Thelma,
Thanks for taking the time to leave a review. We’re sorry to hear you ended up with two of the same scent, that’s always a bit frustrating when you were expecting something different.
If you’d like to drop us a note at customerservice@beauty-scent.com
with your order number, we’ll be happy to take a look and see if there’s anything we can do to help.
We really appreciate your feedback and hope we can make your next experience a five-star one.
All the best,
Customer Care Team
Beauty Scent
Super fast delivery
Super fast delivery, very happy with product and prices!!
8 października 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Thanks very much for your review Valerie, we’re really pleased to hear you found the ordering process quick and easy and how happy you were with your order.
We appreciate your support and hope to see you again soon.
All the best,
Customer Care Team
Beauty Scent
Odpowiedź od Beauty-scent.co.uk
Thanks very much for your review Julie, we’re really pleased to hear you found the ordering process quick and easy.
We appreciate your support and hope to see you again soon.
All the best,
Customer Care Team
Beauty Scent
Odpowiedź od Beauty-scent.co.uk
Hi Sue,
Thanks so much for your kind words, we’re really glad that our delivery is always prompt and our prices hit the mark for you.
We truly appreciate your support and look forward to serving you again soon.
All the best,
Customer Care Team
Beauty-Scent
Always great value
Always great value. But last delivery products had leaked and messed up packaging on my husbands birthday presents
20 września 2025
Odpowiedź od Beauty-scent.co.uk
Hi Victoria,
Thanks so much for your continued support, we really appreciate that you keep coming back to us. I’m so sorry to hear some of the products leaked and the packaging was messy, especially when they were meant as birthday presents for your husband. That’s definitely not the experience we want you to have.
Please drop us a quick line at customerservice@beauty-scent.com
with your order number so we can put things right straight away. We’ll also pass this on to our packing team to make sure it doesn’t happen again.
Thanks again for letting us know — feedback like yours helps us keep the value you enjoy while improving the way everything arrives.
Warm regards,
Customer Care Team
Beauty-Scent
Odpowiedź od Beauty-scent.co.uk
Hi Sally,
Thanks very much for your kind review, we’re really pleased to hear you were happy with the Monsoon diffusers and the service you received.
It’s great to know the price and delivery hit the mark. We really appreciate your support and hope you’ll shop with us again soon.
All the best,
Customer Care Team
Beauty-Scent
I bought a fragrance the delivery was…
I bought a fragrance the delivery was next day it was quick but but the fragrance literally had nothing inside the box wasn’t even wet I go scammed like £10 are these guys run by ai
14 października 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Thank you for sharing your experience. We are genuinely sorry to hear about your disappointment, no customer should ever feel scammed or uncertain about what they’ve received. Your feedback is valuable to us because every report like this helps us identify where our processes fail and how we can serve better.
We would appreciate the chance to make this right. Please contact our customer service team, referencing your order number, so we can investigate and resolve this immediately.
Our aim is to deliver correctly, as well as shipping fast and your note shows us where we have room to improve. Thank you for helping us do better.
Sincerely,
Customer Experience Team
Beauty-Scent.co.uk
Would definitely recommend!
Thank you Beauty-Scent ,at first I wasn’t sure that I would receive a genuine product that I ordered from your website but you have surprised me and gained my trust to buy some more products on your website.
Cheers
Nick D
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Dear Nick,
Thank you for your kind words, and even more for your trust. We know that earning confidence takes time and consistency, and we’re pleased to hear that your experience met your expectations.
Your comment reminds us that every order is also a test of our reliability. We’ll keep working to make sure each experience reinforces that trust from the very first purchase.
We look forward to serving you again.
Warm regards,
Customer Experience Team
Beauty-Scent
They have failed to send all the items…
They have failed to send all the items i ordered and for the passed 3 weeks they are 'looking into it'. I have sent them numerous emails and pictures showing packaging, signed forms to declare the missing item but NOTHING. They are not issuing a refund nor sending replacement. This is THEFT!
20 lipca 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi Bahar,
We’re really sorry to hear about your experience — this is not how we want any customer to feel. I’ve escalated your case directly to our senior customer service team to ensure it’s resolved as a priority.
Please email us directly at Customerservice@beauty-scent.co.uk with “Trustpilot Review – Missing Item” in the subject so we can issue the replacement or refund immediately.
Thank you for your patience, and again, apologies for the delay.
Beauty Scent Customer Experience Team
Scammy
Scammy, ordered an item 12/07/2025,which was a saturday and was around evening time, and within 1 hr got despatch which i thought oh wow that was quick, and then wednesday i thought oh it has not turned up even they sent it royal mail 48,so i tracked it but couldnt as royal mail gave me an error msg, so then friday arrived and all i recieved was an empty box even those i ordered 2 perfumes which were on big boxes as ive had the brand before
18 lipca 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hello Dave,
Thank you for your review. We’ve checked our records and cannot find an order placed under your name on 12 July 2025. It’s possible the order was placed under a different name, email address.
We’d really like to resolve this for you, but we’ll need a few more details to locate your purchase. Could you please email our customer care team at Customerservice@beauty-scent.co.uk with:
Your order number (if available)
The name and email address used for the order
Any proof of purchase or confirmation email
Once we have this information, we can investigate and make sure you get the outcome you deserve. We take all feedback seriously and want to ensure you have a positive experience with us.
Kind regards,
Beauty Scent Customer Service Team
Thank you!
Honestly, I made an order on there, and then saw the reviews online which gave me mixed opinions and immediately wanted a cancellation.
They got back to me and sent me the process to, but my product came in early, on time and its original!.
Thank you!.
4 lipca 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi Saheed,
Thank you so much for sharing your experience — we know it can be nerve-wracking ordering from a new store, especially after reading mixed reviews. We’re delighted your order arrived earlier than expected, exactly as described, and 100% original.
We work hard to provide fast delivery, Next day delivery options before 8pm, genuine products, and responsive customer care, and it means a lot to see that come through in your experience.
Your feedback not only made our day, but will also help reassure other customers who may be wondering whether to give us a try. We truly appreciate your trust and look forward to serving you again.
Kind regards,
Beauty Scent Customer Experience Team
Awful
After a product arrived completely smashed and several emails, proof of sending photographs, a video..
They then want the product returned with signed postage. Gave up!
6 czerwca 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi Gilly,
We’re sorry to hear you were disappointed with your experience. When a product arrives damaged, we follow a set process to make sure we can resolve it quickly and fairly for both our customers and our suppliers. This includes requesting photos or videos (which you kindly provided) and, in some cases, the return of the item so we can investigate with the courier and prevent it happening again.
We understand this can feel inconvenient, but it’s an important part of our duty of care to all customers to ensure every claim is handled consistently and transparently.
If you’d like to continue with the return, please get in touch with our team at Customerservice@beauty-scent.co.uk and we can provide a prepaid returns label so you won’t have to cover the postage cost yourself. We’d still like to make this right for you.
Kind regards,
Beauty Scent Customer Experience Team
Ordered goods not delivered
Ordered goods not delivered, chased and they were clueless! Raised issue with my bank and refunded immediately. Watch out!!!!
28 maja 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi Nigel,
We’re sorry to read your comments and take claims of non-delivery very seriously. We’ve looked into our records but can’t match this order to your name or details provided here. When an order is delayed or goes missing, our team follows a set process to investigate with the courier and arrange a resolution, which can include replacement or refund.
We’d like to review this in more detail — if you could contact us at Customerservice@beauty-scent.co.uk with your order number and delivery address, we can check exactly what happened. We pride ourselves on delivering orders promptly and resolving any issues quickly, so your feedback is important to us.
Kind regards,
Beauty Scent Customer Experience Team
They cancelled my order in January as…
They cancelled my order in January as they stated they didnt have the item in stock. Two months later I am still awaiting refund! I have emailed numerous times and still nothing.
20 stycznia 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi Tania,
We’re very sorry for the frustration you experienced with this order. You placed an order for 8 units of Marc Jacobs EDP, but unfortunately, while your order was being completed, other customers purchased the last few units available. This meant we couldn’t fulfil the full quantity you requested, and as it was our last allocation of stock, we had to cancel the order.
We understand how disappointing that was, and we also regret that your refund was delayed — this is not the experience we want our customers to have. Once we received full clarity on the issue, your refund was processed and completed quickly.
We are making significant changes to help prevent this type of overselling in future, and to ensure refunds are processed promptly in the rare event it happens again. Thank you for your patience and for bringing this to our attention — your feedback helps us improve.
Kind regards,
Beauty Scent Customer Experience Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.