Ordered a perfume set with next day delivery only to receive the wrong item. Would not trust this website. No one picks up on the phone line to resolve the issue and I’ve since come across other negat... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This is how it should be done !!! Ordered 4 X Guess Body Wash, dispatched within 24hrs, arrived 24hrs later. Didn't even need to pay for any additional services. Definitely using Beauty Scent... Zobacz więcej
Good prices for genuine products. Fast delivery via Royal Mail, usually which is a reliable delivery partner. I have used this website about 4 times now and I haven’t had a problem once. I would highl... Zobacz więcej
Good quality gifts well presented With out costing the earth. Prompt delivery. Been up dated on despatch and time slot delivery. First time ordering and re did another order Just to see they were g... Zobacz więcej
Informacje dotyczące firmy
- Kosmetyki
- również w kategorii:
- Dostawca kosmetyków i perfum
- Hurtownia produktów pielęgnacyjnych
- Perfumeria
- Sklep z produktami do włosów
Napisane przez firmę
Beauty Scent is a UK based online fragrance retailer, formed in 2020 with a mission to make premium fragrances, Haircare & Skincare more accessible, affordable, and easy to shop online. We are proudly owned and backed by one of the UK’s leading fragrance distributors, with over 30 years of experience supplying authentic perfumes and aftershaves across the industry. This long standing heritage gives us the knowledge, sourcing network, and expertise to offer customers a trusted and reliable shopping experience. All of our customer service team is 100% human and we offer free UK standard delivery for all orders over £40. At Beauty Scent, we focus on genuine branded fragrances, haircare & skincare at competitive pricing, and fast, dependable delivery, helping customers find their favourite scents with confidence.
Dane kontaktowe
Fragrance Quarters, 80 Mosley Road, Trafford Park, M17 1LE, Manchester, Zjednoczone Królestwo
- 0161 541 8000
- customerservice@beauty-scent.co.uk
- www.beauty-scent.co.uk
4,0
Dobra
468 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 5% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Perfect no issues at all
7 marca 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi Marcus,
Thank you so much for your 5-star review! We’re delighted to hear everything went perfectly with your order – that’s exactly the seamless experience we aim to deliver for every customer.
We look forward to welcoming you back soon, and if you ever need anything or have any questions, our team is always here to help.
Kind regards,
Beauty Scent Customer Experience Team
Odpowiedź od Beauty-scent.co.uk
Hello Petter,
We take claims like this extremely seriously. We’ve carefully checked our order records and cannot find any purchase under your name or contact details. We can assure all our customers – and those reading this – that we are a genuine UK business and every confirmed order is dispatched promptly, as our many verified reviews reflect.
If you believe you placed an order with us, please email Customerservice@beauty-scent.co.uk with:
Your order number
The name and email address used at checkout
Any payment confirmation or receipt
We will investigate immediately and resolve the matter. Our commitment is to transparency, fairness, and ensuring every customer receives exactly what they’ve ordered and have a cast iron 100% guarantee all our products are genuine.
Kind regards,
Beauty Scent Customer Experience Team
Beauty scent/fragrance shop avoid! Scam!
Beauty scent which also runs under the fragrance shop is an absolute joke! They sent the wrong perfume. I emailed them straight away from my order email. They'd ask if I'm able to print a return label and when I reply it suddenly goes to postmaster meaning the email link is not valid anymore. I tried 3 times and even explained that I'm not having luck with their customer service attaching all the screenshots of emails and they'd still ask if I'm able to print. Then it goes straight to postmaster again. I even called them and had someone laying that I'm emailing the wrong address, that I called the fragrance shop and not beauty scent or that they can't give me the actual beauty scent number but they magically suddenly saw someone from the beauty scent department and that they promised to call back. Of course that didn't happen. And when I tried to call the number again, it would change between ringing with a fast dial tone meaning there's no connection or ring 5 times and automatically hang up. What a scam! Luckily PayPal gave me my money back and I kept the perfume even if it wasn't the right one. So I won over them which makes me smile. What a palaver. Stay away! the good reviews are probably fake or paid for!
29 stycznia 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hello Nicola,
We’re sorry to hear you felt disappointed with your experience. We take order accuracy and communication very seriously, and we’ve reviewed your case in detail. Our records show the order in question was dispatched and delivered promptly and, when you reported receiving an incorrect fragrance, we offered a pre-paid return envelope so we could send you the correct item or issue a refund.
Unfortunately, the item was never returned to us, and your payment provider processed a chargeback in your favour while you kept the product. We regret that we couldn’t complete the normal resolution process in this instance, as this is how we ensure fairness for all customers.
We have since updated our contact details and systems to make communication even smoother, and we remain committed to resolving any issue quickly and professionally. We appreciate the feedback as it helps us improve and prevent similar situations in future.
Kind regards,
Beauty Scent Customer Experience Team
DO NOT BUY FROM THIS COMPANY
Had order cancelled due to unforeseen circumstances!
No refund!
Horrendous company
DO NOT BUY FROM THIS COMPANY
25 stycznia 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hello Louise,
We’re sorry to hear about your disappointment. We have checked our records and were unable to locate your order without additional details. We reached out via Trustpilot asking you to share your order number so we could investigate and ensure any refund due was processed, but we’ve not yet received a reply.
We want to resolve this for you and would encourage you to contact our customer care team at Customerservice@beauty-scent.co.uk with your order number. We take pride in delivering both our products and our customer service, and we’re committed to resolving any issues quickly and fairly once we have the necessary information.
Kind regards,
Beauty Scent Customer Experience Team
Express delivery
Express delivery. My order was placed around 5p.m and I recived my shippment nex day at 10 o'clock. Very happy with the service.
20 stycznia 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi Monika,
Thank you so much for your kind words! We’re thrilled to hear your order arrived so quickly – our team works hard to dispatch orders promptly, and it’s great to know that next-day delivery made such a difference for you.
We really appreciate you taking the time to share your experience, and we look forward to delivering to you just as swiftly next time.
Kind regards,
Beauty Scent Customer Experience Team
Cancelled my order
Cancelled my order, emailed me with a sentence simply saying it was ‘ because of unforeseen circumstances and your payment has not yet been refunded’. Days later and I haven’t had any further contact, and they still have my money.
14 stycznia 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hello Neil,
We’re sorry your order had to be cancelled — this is rare for us and only happens in exceptional circumstances. We can confirm that after you contacted our customer care team the day after this review, your refund was issued immediately and has been successfully processed.
We appreciate your patience and are sorry for any concern caused in the meantime. We always aim to resolve issues as quickly as possible, and we hope you’ll consider shopping with us again so we can give you the smooth experience we’re known for.
Kind regards,
Beauty Scent Customer Experience Team
Good price - smells weak watered down
Good price and came in good time however, I bought a fragrance I have had before and this one smells very weak and almost watered down , unsure if this real or just in my head
9 stycznia 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi Tom,
Thank you for your review and for highlighting the good price and delivery speed — we’re glad you were pleased with those parts of your experience.
We only sell 100% genuine products which have a 100% guarantee, sourced directly from authorised distributors. If a fragrance ever seems different to what you’ve had before, it can sometimes be due to batch variations from the brand itself — but we take every concern seriously.
We have a robust process in place to protect our customers: any suspected faulty or altered product is independently tested. If an issue is found, we’ll offer a replacement or a full refund. Please get in touch with our customer care team at Customerservice@beauty-scent.co.uk so we can arrange this for you and put your mind at ease.
Kind regards,
Beauty Scent Customer Experience Team
This company sucks
This company sucks! Dont buy from here total scam. I didnt get my things and not get my money back. On the website it says that you can buy from other countries than England but now they say you cant. BIG SCAM!!
3 stycznia 2025
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hello Axel,
We’re sorry to read your comments and want to look into this straight away. We can’t find an order under your name or contact details, so please email our customer care team at Customerservice@beauty-scent.co.uk with your order number and the email address used at checkout so we can investigate and resolve this for you.
For clarity: we are a genuine UK business, and our website’s delivery options reflect current shipping capabilities. If an order is placed from a country we can’t ship to, it is always cancelled and refunded in full.
We take pride in delivering orders promptly to thousands of customers each week, and we’re committed to resolving any issues quickly and fairly.
Kind regards,
Beauty Scent Customer Experience Team
Shocking after sales service from…
Shocking after sales service from Beauty Scent. I placed an order through Wowcher on 17 December only to be told the order was lost. I have been waiting for a refund since and have also contacted Wowcher. Beauty Scent did not follow up and simply stated to contact Wowcher. Will never use again
17 grudnia 2024
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hello Vicki,
We’re sorry to hear about your experience — we understand how frustrating it is when things don’t go as planned. Your order was placed via Wowcher, which means the payment and refund process is handled directly by them, and we do not have access to issue refunds on their behalf.
As soon as we were made aware that your order was lost, we advised you to contact Wowcher so they could arrange the refund for you in line with their policies. That said, we’re always happy to assist with updates or to liaise with them on your behalf where possible.
We value every customer, whether buying directly from us or via a partner, and we’re sorry this experience didn’t meet expectations.
If you would like to try purchasing from us direct, please contact us at Customerservice@beauty-scent.co.uk and we will ensure this is handled perfectly for you.
Kind regards,
Beauty Scent Customer Experience Team
Get on the scent
Hi, Without a dought a realy wonderful company to do business with. Not only do they supply beautiful perfumes and their ultra fast delivery service could not be beaten with super packaging.. Must be the BEST on Ebay Many thanks. Ivor Ridler...
28 grudnia 2024
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi Ivor,
What an incredible review — thank you so much for your kind words! We’re thrilled to hear you enjoyed our perfumes, speedy delivery, and careful packaging. Our team takes great pride in making every order feel special, so your feedback means the world to us.
It’s customers like you who make what we do so rewarding, and we look forward to welcoming you back for your next scent adventure.
Kind regards,
Beauty Scent Customer Experience Team
I would 100% recommend based on my experience.
In all honesty I wasn’t actually holding out much hope on receiving my order.
But when it arrives with 24hour Royal Mail delivery I was elated. The order was correct the price was great and I will definitely be buying from this website again. My experience has been excellent.
18 grudnia 2024
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi there,
Thank you for such a fantastic review! We’re delighted to have exceeded your expectations — from the quick Royal Mail delivery to the correct order and great value. Hearing that you’ll definitely be shopping with us again is the best compliment we could receive.
We look forward to sending you more orders just as quickly and accurately in the future.
Kind regards,
Beauty Scent Customer Experience Team
Excellent prices and service.
Genuine scents at exceptional prices. I chose basic delivery option,but still recieved my EDT in 2 days. This is within a very busy trading time so was amazed at speed of delivery. Item was very well pacaged. Everything was intact and all packaging is card so easy to recycle. Probaby one of tge best online retailer for aftershave snd perfum
28 grudnia 2024
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi Gina,
Thank you for such a brilliant review! We’re so pleased you enjoyed our genuine scents, great prices, and fast delivery — especially during such a busy trading period. Our team works hard to get every order out quickly and package it carefully, so it’s fantastic to hear you noticed both the speed and the eco-friendly packaging.
Your comment that we’re “one of the best online retailers” for fragrance means the world to us, and we look forward to helping you find your next scent soon.
Kind regards,
Beauty Scent Customer Experience Team
Fantastic service
Fantastic service. Ordered item and 17 hours later the item arrived sealed and packaged well. I will definatly use these guys again without doubt.
24 grudnia 2024
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi James,
Thank you for your fantastic review! We’re thrilled to hear your order arrived in just 17 hours, sealed and well-packaged. Speed and care are two things we take great pride in, so it’s wonderful to know we delivered on both.
We look forward to welcoming you back again soon.
Kind regards,
Beauty Scent Customer Experience Team
Fast delivery and excellent priced products
This was my first time shopping on this website, and I was worried because of the reviews. I purchased the Elemis men's set on 1st Dec and received my order on 3rd Dec. The price was better than any other website. Yes, I would use them again as I had a very positive experience.
1 grudnia 2024
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi there,
Thank you for sharing your experience — we’re so pleased to have exceeded your expectations, especially as it was your first time shopping with us. It’s great to hear your Elemis men’s set arrived so quickly and at the best price you could find.
We know some shoppers can feel cautious before ordering, so your feedback is especially valuable in showing that we deliver exactly what we promise. We look forward to welcoming you back again soon.
Kind regards,
Beauty Scent Customer Experience Team
I paid for an item that I never…
I paid for an item that I never received. They are refusing to send the refund. Avoid this company, I’m having to do a charge back through my payment card…
2 grudnia 2024
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hello Kadie,
We’re sorry to hear you feel this way. We have fully investigated your order and can confirm it was dispatched promptly and tracking shows it was delivered to the address provided. You later raised a chargeback through your card provider, which was successful, so the full amount has already been refunded to you by your bank.
We understand how important it is for customers to feel confident when ordering online, which is why we always rely on tracking and payment provider processes to ensure fairness for both parties.
Kind regards,
Beauty Scent Customer Experience Team
AVOID
AVOID - bought Miracle perfume via EBay - 6 months on received an email from EBay stating product was hazardous and recalled ! ( obviously fake) sent remaining item back to seller- no refund given - just keep getting a standard standard 5 working days message - awful customer service - scammers - avoid - I’m now taking case to trading standards
17 października 2024
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hello Anna,
We’re sorry to hear about your concerns. We’ve fully investigated your order with eBay and can confirm that the Miracle perfume you purchased is 100% genuine and safe for continued use. eBay has confirmed in writing that the product does not contain any prohibited ingredients and that there is no safety recall.
It’s possible that the email you received from eBay was an automated product listing notice rather than an official safety warning, which can happen if an item is incorrectly flagged by their system. We understand how this can cause confusion.
Regarding your return, we have not been able to locate confirmation of the item arriving back to us. If you have proof of return, please contact us directly at Customerservice@beauty-scent.co.uk so we can review and resolve this for you.
We are a genuine UK retailer and take customer safety and service very seriously — this includes working with both eBay and Trading Standards whenever needed.
Kind regards,
Beauty Scent Customer Experience Team
Amazing smell strong and box is nice…
Amazing smell strong and box is nice and bottle is a nice next day delivery i fully recommend
15 listopada 2024
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi Sean,
Thank you for your fantastic review! We’re so pleased you enjoyed the amazing scent, beautiful packaging, and quick next-day delivery. Your recommendation means a lot to us and the whole Beauty Scent team.
If you ever need assistance or have any questions, our Customer Experience Team is always happy to help — you can reach us at customerservice@beauty-scent.co.uk.
Kind regards,
Beauty Scent Customer Experience Team
Beautiful
Thank you so much for the Britney Spears perfume Curious, l love this perfume a great smell and long lasting. This is also my daughter's favorite perfume, and I sent a bottle to my friend and she always receives compliments. Thank you so much to the Seller on eBay great service.
8 września 2024
Opinia niezależna
Odpowiedź od Beauty-scent.co.uk
Hi there,
Thank you for such a lovely review! We’re delighted to hear you’re enjoying the Britney Spears Curious perfume — it’s wonderful to know it’s a favourite for you, your daughter, and even your friend. We’re so pleased it’s bringing you all compliments and happy moments.
It’s feedback like this that makes what we do so rewarding. We look forward to sending you more of your favourite scents in the future.
Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk
Odpowiedź od Beauty-scent.co.uk
Hi Alexis,
Thank you for your 5-star review! We’re so pleased you were happy with our fast delivery and great pricing — two things we work hard to deliver every time.
Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk
Odpowiedź od Beauty-scent.co.uk
Hi there,
Thank you for your 5-star review! We love that you described your experience as “Fast & Furious” — speedy delivery and great service are exactly what we aim for every time.
Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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